How to cancel Loopcloud and reclaim your music production budget

Understanding Loopcloud and why you might want to cancel

Loopcloud is a subscription-based sample library and cloud storage service designed for music producers, DJs, and audio professionals across Canada. The platform offers searchable, royalty-free samples, cloud backup, digital audio workstation integration, and a points-based download system available across three subscription tiers: Artist, Studio, and Professional.

You may have signed up to access high-quality loops and samples, but if your production workflow has shifted, you've found a more affordable alternative, or you're simply not using your allocated points, cancelling makes clear financial sense. At Yafee, we help thousands of Canadian music producers and audio engineers take control of their subscriptions and avoid unnecessary recurring charges that drain your creative budget.

The good news: cancelling Loopcloud is straightforward once you know the correct steps. The challenging part is identifying where your subscription actually exists-whether it's on Loopcloud's own platform, through Apple's App Store, or Google Play-because each location requires different cancellation procedures.

When you should cancel Loopcloud

Cancel if you're consistently not downloading samples, your creative output has shifted away from sample-based production, or you've found a comparable service at a lower price point. Also consider cancelling if you subscribed during a promotional period that has since expired and you're now paying the full rate.

Furthermore, if you purchased an annual plan upfront and realize within the cooling-off window that you don't need it, Canadian consumer protection law grants you specific rights. Under the Consumer Protection Act (federal framework applicable across Canada), you have the right to cancel certain distance contracts within 14 calendar days of purchase without penalty, provided you purchased directly online.

How you subscribed determines your cancellation path

Your cancellation method depends entirely on where you purchased your subscription. If you signed up directly through Loopcloud's website, you cancel via the Loopcloud web account settings. If you subscribed through Apple App Store or Google Play Store instead, you must cancel through that platform's subscription settings, not through Loopcloud itself. This distinction is critical-many subscribers miss this step and wonder why their cancellation request didn't process.

Loopcloud pricing and subscription tiers

Loopcloud offers three subscription plans, each available as a monthly or annual commitment, with prices converted from USD to Canadian dollars at your bank's current exchange rate.

Notice that annual plans offer significant savings compared to paying month-to-month. However, when you cancel a monthly subscription, you lose access at the end of your current billing cycle. If you cancel an annual plan mid-year, you may still be charged until the renewal date unless you qualify for a refund under the Consumer Protection Act.

How to cancel Loopcloud through each platform

Your cancellation process splits into three distinct paths depending on where your subscription lives; follow the instructions that match your purchase location to ensure your cancellation takes effect immediately.

Cancel via the Loopcloud web account (direct subscription)

If you signed up directly at Loopcloud.com, follow these steps to cancel your subscription within the web interface.

1. Open your web browser and navigate to the Loopcloud website at loopcloud.com
   • Log in using your registered email address and password
   • If you've forgotten your password, click "Forgot password" and reset it via the email link
2. Locate your account menu in the top right corner of the dashboard
   • Click on your profile icon or username
   • Select "Account settings" or "Subscription" from the dropdown menu
3. Navigate to the billing or subscription section
   • Look for a tab labeled "Billing", "Subscriptions", or "Payment methods"
   • You should see your current plan name and next billing date displayed
4. Locate the "Cancel subscription" or "Cancel plan" button
   • This button appears alongside your active plan details
   • Click it to initiate the cancellation process
5. Confirm your cancellation when prompted
   • Loopcloud may ask you why you're leaving; this feedback is optional
   • Review any final warnings about losing access to downloads and cloud storage
   • Click the final "Confirm cancellation" button to complete the process
6. Verify your cancellation by email
   • Check your inbox for a confirmation email from Loopcloud
   • This email confirms your cancellation date and your final billing date
   • Save this email as proof of cancellation for your records

Cancel via apple app store (iOS subscription)

If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management settings, not through the Loopcloud app itself.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Select "Subscriptions" from the menu
2. Find Loopcloud in your active subscriptions list
   • Scroll through the list to locate Loopcloud
   • If you don't see it, check under "Expired" or "Cancelled" tabs first
3. Tap on Loopcloud to view its subscription details
   • You'll see your plan name, billing cycle, and next billing date
   • Review the renewal date to understand when charges will stop
4. Tap "Cancel subscription" at the bottom of the screen
   • Apple will ask you to confirm your cancellation
   • You may see a prompt offering a discount to keep the subscription; ignore this if you're certain you want to cancel
5. Confirm cancellation and monitor your email
   • Apple sends a confirmation email to your registered Apple ID email address
   • Your access continues until the end of your current billing period

Cancel via google play store (Android subscription)

If you subscribed through Google Play Store on an Android device, you cancel through Google's subscription management system, not through the Loopcloud app.

1. Open the Google Play Store app on your Android device
   • Tap the profile icon in the top right corner
   • Select "Payments and subscriptions"
2. Tap "Subscriptions" from the menu options
   • This displays all active and past subscriptions linked to your Google account
3. Locate Loopcloud in your active subscriptions
   • Tap on it to open the subscription details page
   • Review your plan, renewal date, and billing amount
4. Tap "Cancel subscription" at the bottom
   • Google Play will ask you to confirm your reason for cancelling
   • Providing feedback is optional but helps Google improve its platform
5. Confirm the cancellation
   • You'll see a confirmation message on screen
   • Google sends a confirmation email to your registered Google account email
   • Your subscription remains active until the end of the current billing cycle

Your legal position and consumer protection rights

Under the Consumer Protection Act and the Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights when cancelling digital subscriptions in Canada.

The 14-day cooling-off period for online purchases

If you purchased your Loopcloud subscription directly online through the website (not through an app store), you have the right to cancel within 14 calendar days of purchase without providing a reason or paying a penalty. This applies only if you did not begin downloading or using the service. To exercise this right, you must provide written notice to Loopcloud stating your name, address, order date, and intention to cancel.

Send this notice by email to Loopcloud's customer support address or by post using tracked mail (Canada Post's "Registered Mail" service is recommended to provide proof of delivery). Keep your confirmation emails and any delivery receipts as evidence of your cancellation request.

Refund eligibility after the cooling-off period

Once the 14-day period expires, Loopcloud is not legally required to offer a refund simply because you've changed your mind. However, if Loopcloud fails to deliver the service as described, fails to honour a promotional offer, or becomes unavailable due to company error, you may have grounds for a partial refund or credit. Yafee recommends documenting any service failures in writing and sending them to Loopcloud's support team with a request for resolution.

Cancellation rights for automatic renewals

Under Canadian consumer protection law, companies offering automatic renewal subscriptions must make cancellation at least as easy as the original purchase. Loopcloud meets this requirement by allowing cancellation through the web account, Apple App Store, or Google Play Store without requiring you to contact customer support by phone. If Loopcloud makes cancellation deliberately difficult-for example, by hiding the cancel button or requiring phone contact only-you have grounds to file a complaint with your provincial consumer protection agency.

Your legal position: You have the right to cancel at any time after the 14-day cooling-off period. Once cancelled, your subscription access continues until the end of your current billing cycle, and you're not charged again. If Loopcloud continues to charge you after cancellation, contact your bank or credit card company to dispute the charge within 120 days; this is called a "chargeback" and is your statutory right.

Understanding your timeline after cancellation

Knowing what happens after you cancel helps you avoid confusion and plan your music production workflow accordingly.

Access and downloads after cancellation

Once you cancel, your Loopcloud access continues until the end of your current billing cycle. If you cancel mid-month, you retain access until that month's final day. If you cancel an annual plan in February, you keep access until your anniversary renewal date in the following year (unless you purchased a special promotional term). Use this remaining time to download any samples you need before access closes.

Billing cessation and refund windows

Loopcloud will not charge your payment method after your current billing cycle ends. If you've cancelled within the 14-day cooling-off period and did not download content, you're eligible for a full refund to your original payment method. Yafee advises submitting your refund request in writing to ensure it's documented; verbal requests over chat may not be enforceable.

Cloud storage and account recovery

When your subscription expires, Loopcloud may delete your cloud-stored files after a grace period (typically 30 days). Download any personal projects, custom arrangements, or important audio files before your access ends. You can request account reactivation if you change your mind, though Loopcloud may charge you immediately if you re-subscribe without waiting for the full cycle to expire.

Common mistakes that delay cancellation

Cancellation is straightforward, but several common errors can prevent your request from processing-Yafee has helped thousands of Canadian subscribers avoid these pitfalls.

Cancelling in the wrong location

The most frequent mistake is cancelling through the Loopcloud website when your subscription is actually tied to Apple App Store or Google Play. If you're certain you used an app to subscribe, check your Apple or Google account first. If you signed up on the website, attempt cancellation there first. If either location doesn't show a "Cancel subscription" option, contact Loopcloud support with proof of your subscription (credit card statement or email receipt) and request manual cancellation.

Forgetting to confirm your cancellation request

Many cancellation flows ask you to confirm your request by clicking a second button or responding to a confirmation email. If you don't complete this final step, your cancellation remains pending and never takes effect. Check your email inbox and spam folder for any confirmation messages from Loopcloud, Apple, or Google immediately after submitting your request. If no confirmation arrives within 24 hours, retry the cancellation process or contact support.

Assuming automatic refunds without requesting them

Loopcloud does not automatically refund unused points or pro-rata fees. If you believe you're entitled to a refund-for example, because you cancelled within 14 days or the service was unavailable-you must submit a refund request in writing with supporting evidence. Email Loopcloud's customer support team with your cancellation confirmation and a clear statement of why you believe a refund applies. Allow 14 business days for a response.

Pricing comparison and alternative music production tools

Before you finalize your cancellation, comparing Loopcloud to similar services may help you decide whether to switch to a competitor or cancel entirely.

If you're leaving Loopcloud purely for cost reasons, Splice and Loopmasters offer competitive alternatives. If you're cancelling because you prefer one-time purchases over subscriptions, Samplephonics and Loopmasters' standalone packs eliminate recurring charges. Yafee recommends trialling a competing service for 30 days before you cancel Loopcloud permanently, so you don't lose access to samples mid-project.

Cancellation address and how to contact Loopcloud

If the self-service cancellation methods fail or you need to request a manual cancellation, send written notice to Loopcloud using this procedure.

Submitting a written cancellation notice

Write a brief statement that includes your full name, email address, subscription plan name, date of purchase, and account registration date. State clearly: "I request cancellation of my Loopcloud subscription effective immediately. Please confirm my cancellation in writing by email." Send this notice via email to Loopcloud's customer support address (typically found in your account settings or in any invoice email you've received). If you cannot locate an email address, check the footer of the Loopcloud website.

For additional certainty, you may also send written notice by post using Canada Post's Registered Mail service (A/R-"Accusé de Réception"):

Loopcloud Customer Support
Loopmasters Ltd
[Contact address available on Loopcloud website footer or latest invoice]
Canada

Keep your registered mail receipt and photograph the letter's contents before posting. This creates a legal record of your cancellation request, which is valuable if Loopcloud disputes the timing of your cancellation or continues to charge you.

Following up if cancellation is not confirmed

After submitting your cancellation request, allow 5 business days for a confirmation email. If you don't receive one, send a follow-up email referencing your original request and the date you submitted it. If Loopcloud fails to respond within 14 business days, document your attempts and file a complaint with the relevant provincial consumer protection authority in your province (for example, the Ontario Ministry of Public and Business Services for residents of Ontario).

Your subscription cancellation checklist

Use this checklist to ensure you've completed every necessary step before your cancellation takes effect.

Final steps and moving forward

Cancelling Loopcloud doesn't mean abandoning your music production workflow-it means aligning your subscription spending with your actual creative needs. Once your cancellation takes effect, your financial burden lightens and you can redirect that budget toward tools, hardware, or education that genuinely serve your current production style.

The cancellation process itself is transparent and legally protected under the Consumer Protection Act, provided you follow the steps that match your subscription location. Whether you cancel through the web account, Apple App Store, or Google Play, your access continues until your billing cycle ends, giving you time to plan your next steps.

At Yafee, we've helped thousands of Canadian music professionals, producers, and audio engineers take full control of their digital subscriptions and avoid recurring charges that accumulate silently over months and years. If you encounter any resistance from Loopcloud after submitting a cancellation request, or if you believe you're entitled to a refund, document your communications and escalate to your provincial consumer authority or your financial institution. Your rights are clear, and enforcement is accessible-Yafee is committed to helping you understand and exercise them.