How to cancel Nutrimate and stop paying in new zealand

What Nutrimate is and why you might cancel

Nutrimate is a subscription-based nutrition and meal-tracking app that charges you a monthly fee to access premium diet planning, personalised meal recommendations, and nutrition logging tools. The service runs through Nutrimate's website (nutrimate.fit) and via the Apple App Store and Google Play, with your subscription renewing automatically each month unless you take action to stop it.

You may decide to cancel Nutrimate for legitimate reasons: the app does not align with your fitness objectives, you are not using the premium features enough to justify the monthly cost, you have switched to a competitor, or the service simply does not perform as promised. At Yafee, we understand that subscription services can accumulate costs quickly, and you deserve clarity on how to exit your agreement without unnecessary friction. This guide walks you through every step to cancel your subscription and protect your money.

How Nutrimate bills your account

Nutrimate operates as a monthly recurring subscription. Depending on where you created your account, you are billed through one of three platforms: Nutrimate's own website, the Apple App Store, or Google Play. This distinction matters because each platform has its own cancellation procedure, and you must cancel in the correct location to prevent future charges. Cancelling the app itself will not stop your billing if your subscription was set up through Apple or Google.

Nutrimate pricing in new zealand

Nutrimate's Pro plan costs approximately NZ$62.96 per month when purchased through the Apple App Store, though regional pricing updates may cause minor fluctuations. If you subscribed via Google Play or directly through the Nutrimate website, your charge may differ. Before you cancel, review your latest bank statement or email invoice to confirm your exact monthly charge and when your next renewal date falls. This information becomes essential if you need to dispute a charge later.

Your consumer rights under new zealand law

New Zealand law gives you powerful protections when you purchase subscriptions, and these rights apply to Nutrimate regardless of where the company is based.

The consumer guarantees act and what it means for you

The Consumer Guarantees Act 1993 requires that any service you purchase must be of acceptable quality, fit for the purpose you intended, and delivered within a reasonable time. If Nutrimate's app crashes frequently, fails to track meals accurately, or does not deliver the premium features you paid for, you have a legal right to request a refund or compensation. You do not have to accept a faulty or underperforming service simply because you agreed to a subscription.

Furthermore, if Nutrimate displays misleading information about cancellation, hides cancellation buttons, or makes false claims about refund eligibility, the Fair Trading Act 1986 applies. This legislation prohibits traders from engaging in misleading or deceptive conduct. Yafee advises you to screenshot any misleading statements on the app or website, as this evidence strengthens a complaint you lodge with the Commerce Commission if Nutrimate refuses to cooperate.

Your legal position on cancellation and refunds

You have an absolute right to cancel your Nutrimate subscription at any time. New Zealand law does not permit indefinite lock-in periods without explicit consumer consent, and even if you signed a contract, cancellation rights exist if the service fails to meet legal standards of quality and fitness. If Nutrimate continues to charge you after you cancel, you can dispute the charge with your bank or payment provider and request a reversal under the Payment Card Network rules.

In accordance with the Consumer Guarantees Act, if you cancel within 14 days of purchase and the service has not performed as promised, you may request a full refund. Keep copies of your cancellation confirmation email and bank statements as evidence.

Escalation to the commerce commission

If Nutrimate refuses to honour your cancellation or disputes a charge without justification, you can file a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commission investigates unfair trading practices and can compel companies to refund consumers. Document all communication with Nutrimate, including emails, screenshots, and payment records, before escalating.

How to cancel Nutrimate step by step

Your cancellation method depends on the platform where you created your subscription. Follow the correct path below to ensure your subscription stops renewing on the next billing date.

Cancel your Nutrimate subscription via apple app store

If you subscribed to Nutrimate through the Apple App Store, you must cancel through your Apple ID settings, not through the Nutrimate app itself.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions" from the menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Select "Nutrimate" from the subscriptions list.
   • You may need to scroll to find it if you have multiple subscriptions.
4. Tap "Cancel subscription" or "Edit subscription".
   • Apple will ask you to confirm your reason for cancelling. You do not need to provide a reason, but Apple may offer a discount to retain you.
5. Confirm the cancellation.
   • Apple will send you a confirmation email. Your subscription will stop renewing at the end of your current billing cycle.
6. Save the confirmation email and take a screenshot of the cancelled subscription status.
   • This evidence protects you if Nutrimate or Apple charges you after cancellation.

Cancel your Nutrimate subscription via google play

If you subscribed through Google Play on an Android device, cancel your subscription through your Google Play account settings.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • This will show all subscriptions linked to your Google account.
3. Tap "Subscriptions".
   • You will see a list of active subscriptions.
4. Find and tap "Nutrimate" from the list.
   • If you do not see Nutrimate, it may mean your subscription has already expired or been cancelled.
5. Tap "Cancel subscription".
   • Google Play will display a confirmation screen and ask for your reason for cancelling.
6. Confirm the cancellation.
   • Google Play will send a confirmation email within 48 hours. Your subscription will cease renewing at the end of your current billing period.
7. Download and save the confirmation email as proof of cancellation.
   • This protects you if a charge appears on your account after the cancellation date.

Cancel your Nutrimate subscription via the Nutrimate website

If you subscribed directly through Nutrimate's website (nutrimate.fit) and pay via credit card or direct debit, you must cancel through Nutrimate's own account settings or contact their support team.

1. Visit nutrimate.fit and log into your account.
   • Use the email address and password you registered with.
2. Navigate to "Account Settings" or "Subscription Settings".
   • Look for a section labelled "Billing", "Subscription", or "Membership".
3. Locate the option to "Cancel subscription" or "Manage subscription".
   • Nutrimate's website design may bury this option; if you cannot find it, proceed to the email method below.
4. Click the cancellation button and confirm your request.
   • Nutrimate may offer a discount or pause option; decline these if you wish to cancel outright.
5. Save the confirmation page or take a screenshot.
   • If no confirmation appears, email support immediately with proof of your cancellation attempt.

Cancel via email if the website cancellation fails

If Nutrimate's website does not display a cancellation option, or the cancellation button fails to process, contact Nutrimate's support team directly via email.

1. Email [email protected] with the subject line "Request to cancel subscription".
   • Nutrimate's support team is based in London and typically responds within 24 to 48 hours.
2. Include the following information in your email:
   • Your full name and email address linked to your Nutrimate account.
   • Your account registration date and current subscription plan.
   • Your next billing date (check your last invoice for this).
   • A clear statement: "I request to cancel my Nutrimate subscription effective immediately."
   • A request for written confirmation of the cancellation.
3. Keep a copy of your sent email and all responses from Nutrimate.
   • This correspondence becomes essential if you need to dispute a charge with your bank or lodge a complaint with the Commerce Commission.
4. Wait for Nutrimate's confirmation email.
   • This email should specify the date your subscription ends and confirm no further charges will occur.
5. After receiving confirmation, monitor your bank account for one full billing cycle.
   • If Nutrimate charges you again, contact your bank to dispute the charge and provide them with Nutrimate's cancellation confirmation.

What happens after you cancel Nutrimate

Cancelling Nutrimate does not immediately remove your access; in most cases, you retain premium features until the end of your current billing cycle.

Your access timeline after cancellation

Once you cancel, Nutrimate will allow you to use the app and all premium features until your current monthly subscription period ends. For example, if you cancel on 15 September and your next billing date is 30 September, you will have access until 30 September. After that date, the app will revert to basic (free) features, and you will not be charged further.

In some cases, Nutrimate may grant a pro-rated refund for unused days in your current month if you cancel mid-cycle. Check the confirmation email from Nutrimate or Apple/Google to see if a refund is mentioned. Yafee recommends requesting a refund explicitly if none is offered, particularly if you cancel early in your billing month.

Preventing accidental reactivation

After cancelling, do not reinstall the Nutrimate app unless you intend to reactivate your subscription. Reinstalling the app may reactivate your subscription automatically, especially if you remain logged into your Apple ID or Google account. To be safe, uninstall Nutrimate from your device after cancelling.

Checking that charges have stopped

Monitor your bank statement for two full billing cycles after cancellation. If Nutrimate charges you after your cancellation confirmation date, contact your bank immediately to dispute the charge as unauthorised. Provide your bank with a copy of Nutrimate's cancellation confirmation email and the confirmation screenshot from Apple/Google. Your bank will initiate a chargeback and reverse the unauthorised payment.

Refunds and reclaiming money from Nutrimate

Your refund eligibility depends on when you cancel and which platform you subscribed through.

Refunds via apple app store

Apple permits refunds on subscriptions cancelled within 14 days of the initial purchase or renewal date. If you cancel within this window and request a refund, Apple will review your claim and credit your Apple ID within 5 to 10 business days. To request a refund, visit reportaproblem.apple.com, select your Nutrimate charge, and choose "Request a refund".

Refunds via google play

Google Play allows refunds on subscriptions cancelled within 48 hours of purchase or renewal. To request a refund, open the Google Play Store, go to "Payments and subscriptions", select "Subscriptions", tap Nutrimate, and select "Report a problem". Google will process your refund within 3 to 5 business days if approved.

Refunds directly from Nutrimate

If you subscribed through Nutrimate's website, refund eligibility depends on Nutrimate's stated refund policy. Review the terms on their website or your original subscription confirmation email. If Nutrimate's policy is unclear or does not mention refunds, you may still request one by citing the Consumer Guarantees Act if the service was not fit for purpose. Email [email protected] with "Refund request" in the subject line and explain why the service did not meet your expectations. Request a response within 5 working days.

Common mistakes to avoid when cancelling

Cancelling a subscription seems straightforward, but several missteps can leave you charged for months longer than intended. Yafee has identified the errors most consumers make, and avoiding them will protect your account.

Deleting the app without cancelling the subscription

The single most common mistake is uninstalling the Nutrimate app and assuming the subscription has ended. Deleting the app stops nothing. Your subscription renews on schedule, and Nutrimate continues to charge you until you explicitly cancel through the Apple App Store, Google Play, or Nutrimate's website. Uninstall the app only after confirming your cancellation in writing.

Cancelling in the wrong place

If you subscribed via Apple, cancelling through Google Play (or vice versa) has no effect. You must cancel exactly where you subscribed. Check your original confirmation email to identify which platform processed your payment, then cancel through that platform's settings.

Failing to save cancellation confirmation

Always screenshot and save the cancellation confirmation page. If Nutrimate charges you after cancellation, you will need proof that you cancelled. Without a screenshot or confirmation email, disputing the charge becomes significantly harder. Your bank may side with Nutrimate if you cannot provide evidence of cancellation.

Not checking your bank statement after cancellation

Monitoring your account for two billing cycles after cancellation is essential. Some subscription services deliberately charge users after they cancel, banking on the fact that most people do not notice. If a charge appears, contest it immediately with your bank rather than waiting and hoping it reverses on its own.

Accepting a "pause" instead of a full cancellation

If Nutrimate or Apple offers to pause your subscription, clarify what this means. A pause typically suspends charges for 1 to 3 months but reactivates your subscription automatically unless you cancel again. If you want out permanently, insist on full cancellation, not a pause.

Frequently disputed charges and how to contest them

If Nutrimate charges you after your cancellation date, contest the charge with your bank or payment provider immediately. You have legal rights under New Zealand payment law.

Disputing charges with your bank

Contact your bank and report the unauthorised charge. Provide your bank with the following documents:

• A copy of your cancellation confirmation email from Nutrimate or Apple/Google.
• Screenshots of the cancellation confirmation page.
• Your original subscription agreement or confirmation email showing the terms.
• Your bank statement showing the disputed charge date.
• Any correspondence with Nutrimate disputing the charge.

Your bank will open a chargeback dispute on your behalf. The merchant (Nutrimate) then has the opportunity to respond, but if your cancellation evidence is clear, your bank will reverse the charge and credit your account. This process typically takes 10 to 20 business days.

Escalating via the commerce commission

If Nutrimate refuses to stop charging you despite multiple cancellation requests, escalate your complaint to the Commerce Commission. File a complaint at www.comcom.govt.nz and provide all documentation: cancellation confirmations, disputed charge statements, and copies of emails to Nutrimate's support team. The Commission can investigate, and if Nutrimate has breached the Fair Trading Act, they can compel a refund and impose penalties.

Why yafee helps thousands cancel subscriptions successfully

Nutrimate is not alone in making cancellation difficult. Yafee has built a comprehensive resource to help New Zealand consumers understand their rights, navigate cancellation procedures, and recover money from subscription services that continue charging after cancellation. Yafee compiles the latest legal frameworks, platform-specific procedures, and escalation pathways so you do not have to piece together fragmented support documentation.

Whether you subscribed through Apple, Google, or Nutrimate directly, Yafee provides clear, step-by-step instructions tailored to your circumstances. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and reclaim refunds using the Consumer Guarantees Act and the Fair Trading Act. Your cancellation deserves to succeed on the first attempt, and Yafee ensures you have the information and evidence to make it happen.

Your next step

Identify where you subscribed (Apple App Store, Google Play, or Nutrimate website) and follow the corresponding cancellation method in this guide. Save every confirmation email and take screenshots of the cancellation page. If charges continue after your cancellation date, dispute them with your bank using the evidence you have saved. If your bank declines the dispute or Nutrimate ignores your cancellation request, file a complaint with the Commerce Commission and reference this guide as your evidence of the cancellation procedure you followed.

Contact information for escalation

If you need to contact Nutrimate directly before cancelling, their primary support channel is email: [email protected]. Note that Nutrimate is based in London, so responses may take 24 to 48 hours. For New Zealand consumer protection, contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.