How to cancel Nutrimate and stop recurring charges in the philippines

Why you might want to cancel Nutrimate

Nutrimate is a premium subscription app for intermittent fasting, meal tracking, and progress monitoring. If your health goals have shifted, your budget no longer accommodates the monthly cost, or you have simply found an alternative that works better for you, staying subscribed means recurring charges hit your payment method automatically. At Yafee, we help Philippine consumers understand their cancellation rights and execute them without delay.

Many Nutrimate users report discovering unexpected charges weeks or months after signing up, unaware that the subscription auto-renews unless you manually cancel. The app does not send reminder notifications before renewal, and the cancellation option is not always easy to locate within the interface. This guide walks you through every cancellation method, explains your legal protections under Philippine law, and shows you how to avoid common pitfalls.

Common reasons people cancel Nutrimate

You may cancel because you completed your fasting challenge, switched to a different dietary approach, or decided the premium features no longer matched the subscription cost. Others cancel when their financial circumstances change, when they discover a free fasting app meets their needs, or when the promised results did not materialise. Whatever your reason, your right to cancel is protected under Philippine consumer law, and Yafee ensures you understand the process.

The cost of staying subscribed

Nutrimate charges between PHP 1,099 and PHP 1,979 per billing cycle. Over twelve months, this translates to between PHP 13,188 and PHP 23,748 in recurring charges. If you do not actively cancel, the app continues to deduct money from your payment method on every renewal date. Canceling immediately stops these charges and prevents further unauthorised deductions.

What you are paying for inside Nutrimate

Nutrimate operates as a premium subscription service, not a freemium app with optional upgrades.

Nutrimate subscription pricing breakdown

All three billing plans auto-renew by default. The longer your billing cycle, the lower your per-month cost, but the larger the charge when renewal occurs. Understanding your current plan is essential before you initiate cancellation, because the timing of your request affects when the charges stop.

What happens to your account data after cancellation

Nutrimate does not publicly clarify whether your fasting logs, meal history, body metrics, and progress data remain accessible after your subscription ends. To protect your records, download or screenshot your key information before you cancel: your fasting statistics, weight tracking, meal plans, and any progress photos. This ensures you retain your personal health data outside the app and avoid losing months of tracked progress.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal rights when dealing with auto-renewal subscriptions like Nutrimate.

What the consumer act of the philippines requires from subscription services

The Consumer Act of the Philippines mandates that companies clearly disclose auto-renewal terms before you pay, obtain your explicit written consent to recurring charges, and provide a simple, accessible cancellation method. Furthermore, companies must honour your cancellation request within a reasonable timeframe and cease all charges after you cancel.

In practice, this means Nutrimate must:

• Display auto-renewal terms prominently at checkout
• Obtain your clear agreement before the first charge
• Provide an easy cancellation button inside your account
• Stop charging you after you submit a valid cancellation request
• Issue cancellation confirmation in writing (email)

Your legal position regarding auto-renewal subscriptions

Under Republic Act No. 7394, you have the right to cancel your Nutrimate subscription at any time without penalty, regardless of whether you are mid-contract or within a promotional period. The company may not require you to provide a reason, justify your cancellation, or endure a lengthy waiting period. If Nutrimate refuses to cancel your subscription or continues charging you after cancellation, you can file a complaint with the Department of Trade and Industry (DTI), the primary consumer protection authority in the Philippines.

How to cancel Nutrimate on mobile app

Most Nutrimate users access the service via smartphone, so the in-app cancellation process is your first line of action.

Step 1: open the Nutrimate app and log in

Launch the Nutrimate application on your Android or iOS device and enter your email and password. Ensure you have active internet access so the app can communicate with Nutrimate's servers and process your request.

Step 2: navigate to account or subscription settings

Tap the menu icon (three horizontal lines) or your profile icon in the top-left or top-right corner. Look for a tab labelled "Account," "Settings," "My Subscription," or "Billing." The exact wording varies depending on your app version, but subscription management is always located in settings.

Step 3: find and tap the subscription or billing option

Scroll down within settings until you find "Subscription," "Manage Subscription," "Billing," or "Membership." Tap this option to view your current plan, renewal date, and cancellation button.

Step 4: tap cancel or manage subscription

Select "Cancel Subscription," "Stop Renewal," or "Downgrade to Free." The app may present a short survey asking why you are leaving; you are not obligated to complete it, but your feedback helps Nutrimate improve. After you confirm, the app should display a cancellation confirmation message and a confirmation number or reference ID.

Step 5: save your cancellation confirmation

Screenshot the confirmation message and note the date and time you cancelled. Nutrimate should send a confirmation email to your registered email address within 24 hours. Check your inbox and spam folder. This email serves as legal proof that you cancelled on a specific date, which protects you if Nutrimate attempts to charge you again.

How to cancel Nutrimate via web browser

If you prefer to cancel on a desktop or laptop, or if the app method does not work, you can cancel through Nutrimate's website.

Step 1: visit the Nutrimate website and sign in

Open your web browser and navigate to the Nutrimate website. Enter your email and password to log into your account. Ensure you are using a secure internet connection, not public WiFi, to protect your login credentials.

Step 2: go to account settings

Once logged in, look for a "My Account," "Account Settings," or profile menu, usually located in the top-right corner or within a hamburger menu. Click to open your account dashboard.

Step 3: select subscription or billing management

Within account settings, find and click "Subscription," "Billing," "Manage Membership," or "Payment Methods." This section displays your current plan, next renewal date, and payment information.

Step 4: click the cancel button and confirm

Select "Cancel Subscription" or "Stop Renewal." The website may present a confirmation dialogue asking you to confirm your decision. Read any final messaging, then click "Confirm Cancellation" or "Yes, Cancel My Subscription." Do not click "Keep Subscription" or close the window, as this will abort your cancellation.

Step 5: document your cancellation and check your email

Screenshot the confirmation page with the date, time, and cancellation reference number. Check your registered email address for a cancellation confirmation from Nutrimate within 24 hours. If you do not receive an email confirmation, contact Nutrimate support immediately with your screenshot as evidence that you cancelled.

Cancellation address for postal or written notice

If you cannot cancel via app or website, or if Nutrimate does not honour your cancellation request, you have the right to send a formal written cancellation notice by post or email. The registered office for Nutrimate is located in India and serves as the official address for receiving legal notices, including cancellation requests.

Send your cancellation letter to:

Nutrimate Registered Office
India

Your letter must include:

• Your full name and email address registered with Nutrimate
• Your subscription plan and current billing cycle
• The date you wish your cancellation to take effect (ideally, immediately)
• A clear statement: "I hereby cancel my Nutrimate subscription effective immediately"
• A request for written cancellation confirmation
• The date you sent the letter and your signature

Send this letter via registered post with acknowledgement of receipt so you have proof that Nutrimate received your cancellation notice. At Yafee, we recommend keeping a copy of your letter and the postal receipt for your records.

What to do if Nutrimate continues charging you after cancellation

You cancelled, received confirmation, yet Nutrimate charged you again on your next renewal date. This occurs when the cancellation did not process correctly, or the company failed to honour your request.

Step 1: check your cancellation confirmation email

Locate the cancellation confirmation email that Nutrimate sent you. Verify that it clearly states your subscription is cancelled and no future charges will occur. If you did not receive a confirmation email, your cancellation may not have been processed successfully.

Step 2: contact Nutrimate support immediately

Email Nutrimate customer support with your cancellation reference number, the date you cancelled, and the date of the unauthorised charge. Attach your cancellation confirmation screenshot as evidence. Request that they immediately refund the charge and permanently remove your payment method from their system. Nutrimate should respond within five business days.

Step 3: request a refund from your payment provider

If Nutrimate does not respond or refuses to refund the charge, contact your bank, credit card issuer, or GCash support directly. Report the transaction as an unauthorised charge or subscription fraud. Provide your cancellation confirmation email and screenshot as proof that you requested cancellation. Most payment providers can reverse the charge within 30 to 90 days of the transaction date.

Step 4: file a complaint with the department of trade and industry

If Nutrimate persists in charging you after you cancelled, or refuses to refund the charge, file a formal complaint with the Department of Trade and Industry (DTI), the Philippines' primary consumer protection agency. Provide your cancellation confirmation, screenshots, and proof of unauthorised charges. The DTI can investigate Nutrimate's practices, issue warnings, and compel refunds on your behalf. Yafee recommends this step when the company ignores your requests for several weeks.

Nutrimate refund policy and timing

Nutrimate's refund policy depends on when you cancel within your billing cycle and which plan you selected.

Refunds for monthly billing cycles

If you cancel your monthly plan before the next automatic renewal date, Nutrimate should not charge you again, and no refund is necessary because no charge has occurred yet. However, if Nutrimate charges you after you cancel, request a full refund of that charge immediately under the Consumer Act of the Philippines.

Refunds for quarterly and semi-annual plans

Cancelling a quarterly or semi-annual plan mid-cycle may not entitle you to a pro-rata refund of the unused portion, depending on Nutrimate's terms. However, the company must stop all future automatic renewals and charges immediately after your cancellation request. If you believe a refund is justified, contact Nutrimate support within 30 days of cancellation to request one. Yafee advises that Philippine consumer law supports refund claims when the service fails to deliver promised features or functionality.

Common mistakes to avoid when cancelling Nutrimate

Cancellation is straightforward once you know the correct steps, and avoiding these pitfalls ensures your request is processed without delay or confusion.

Mistake 1: assuming account deletion equals cancellation

Deleting the Nutrimate app or your account profile does not automatically cancel your subscription. The company continues to charge your payment method even after you delete the app. You must explicitly cancel your subscription through settings before you delete your account or uninstall the app.

Mistake 2: cancelling but not waiting for confirmation

After you tap "Cancel Subscription," wait for the confirmation screen or message to appear. Do not close the app or browser window immediately. If you exit before the confirmation loads, your cancellation request may not register with Nutrimate's servers, and you will continue to be charged.

Mistake 3: relying on verbal cancellation over chat or phone

If Nutrimate offers customer support via phone or live chat, do not rely on the representative's verbal assurance that your subscription is cancelled. Always request written confirmation via email. Verbal cancellations leave no paper trail, and Nutrimate may claim they have no record of your request if a charge appears later.

Mistake 4: cancelling but not checking your email for confirmation

Nutrimate sends a cancellation confirmation email to your registered email address. If you do not receive this email within 24 hours, your cancellation may have failed. Log back into the app or website to confirm your subscription status. If it still shows as active, repeat the cancellation process and contact support with screenshots.

Mistake 5: failing to remove your payment method from nutrimate's system

After cancellation, ask Nutrimate support to remove your saved credit card or GCash account from your profile. This prevents accidental re-subscription or unauthorised charges if Nutrimate experiences a system error or if you accidentally reactivate your account.

What to expect after your Nutrimate cancellation

Once you receive cancellation confirmation, your subscription ends, and your access to premium features stops immediately or at the end of your current billing cycle, depending on Nutrimate's policy.

Timeline for losing access after cancellation

Nutrimate typically deactivates your premium features immediately after cancellation, although you may retain access until the end of your current billing period if you cancelled mid-cycle. Your fasting plans, personalised coaching, and advanced analytics become unavailable. Free features, if any exist, may remain accessible, but most Nutrimate functionality requires an active premium subscription.

Data retention and account recovery

Nutrimate does not publicly specify how long it retains your fasting logs, meal history, and progress data after cancellation. To preserve your records, download or export your data before you cancel, if the app offers this option. After cancellation, you cannot recover deleted data, so act before you submit your final cancellation request.

Re-subscription and promotional offers

After cancellation, Nutrimate may send promotional emails offering discounts to lure you back. You are under no obligation to re-subscribe. If Nutrimate's unsolicited marketing becomes excessive, mark these emails as spam or unsubscribe using the link at the bottom of each email. Yafee has helped thousands of consumers cancel subscriptions and navigate the post-cancellation communications that follow.

Comparing Nutrimate with alternative fasting apps

Before you cancel, you may wish to evaluate whether other fasting apps offer better value or features. This comparison table outlines how Nutrimate stacks against competitors available in the Philippines.

If Nutrimate no longer aligns with your budget or needs, these alternatives offer lower monthly costs or freemium models that do not require a paid subscription to start.

Your next steps and yafee support

You now understand your legal rights under the Consumer Act of the Philippines, the exact steps to cancel Nutrimate via app or website, and how to recover your funds if the company continues charging you after cancellation. Yafee has created this guide to empower Philippine consumers to take back control of their recurring charges and avoid unexpected financial harm.

Execute your cancellation today using the method that works best for you: in-app cancellation is fastest, web-based cancellation is equally reliable, and postal notice creates a permanent legal record if disputes arise. After you cancel, monitor your payment method for one billing cycle to confirm that no unauthorised charges appear. If Nutrimate charges you again, escalate your complaint to the Department of Trade and Industry immediately. Yafee remains your trusted resource for understanding subscription cancellation rights and executing them with confidence across any service in the Philippines.