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Frequently asked questions
Cancel Cardi Mate: Step-by-Step Guide
How to cancel Cardi Mate and protect your subscription rights in new zealand
What is Cardi Mate and why you might want to cancel
Cardi Mate is a mobile heart rate monitoring app that tracks your cardiovascular metrics through your smartphone's sensors. The app operates on a recurring subscription model with free trial periods, charged through your device's app store or directly via their payment system. If you've signed up and now want to step back, you're not alone - and Yafee is here to guide you through every step of the cancellation process.
How Cardi Mate works and charges you
The app uses your phone's built-in sensors to measure heart rate and related health data in real time. Charges are handled automatically through the Apple App Store, Google Play Store, or the developer's own payment system. The critical point to understand is that simply deleting the app does not stop these recurring charges. You must cancel the subscription itself through the platform you paid on.
Cardi Mate is published by Harmonybit Ltd, a company registered in Cyprus. This matters for cancellation because their official terms require you to contact their Cyprus-registered office for certain disputes and formal requests. That detail becomes important if you need to escalate a complaint or demand refund documentation.
Reasons to cancel Cardi Mate
You might want to cancel if you've found a competitor app you prefer, no longer need heart rate monitoring, or simply want to free up your subscription budget. Some users discover the trial-to-paid conversion happens automatically, which catches them off guard. Other subscribers find the app lacks features they expected, or they realise they can use free alternatives. Whatever your reason, cancelling quickly prevents future charges and keeps your money in your pocket.
Pricing and subscription plans you need to know
Cardi Mate offers four main subscription tiers in New Zealand dollars, each with different renewal periods and trial access.
| Plan name | Price (NZD) | Billing period | Trial included |
|---|---|---|---|
| Weekly trial | NZ$14.99 | Weekly | 3 days free |
| Weekly (no trial) | NZ$8.49 | Weekly | None |
| Yearly offer | NZ$16.49 | Annual | 3 days free |
| Yearly (no trial) | NZ$69.99 | Annual | None |
Understanding trial-to-paid conversion
The weekly trial plan charges you NZ$14.99 after a 3-day free window ends, then renews every 7 days automatically. If you don't cancel before that grace period closes, the charge goes through without warning. This is a common trap - you intend to cancel but forget, and suddenly you're committed to weekly recurring charges. At Yafee, we recommend setting a phone reminder on day one of your trial so you never miss the cancellation window.
Prices shown here reflect the New Zealand App Store at the time of writing. Always verify the final cost in your app store before purchasing, as rates and trial lengths can change without notice.
Your consumer rights and what they mean for you
In New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you when you purchase digital services like Cardi Mate. These laws are enforced by the Commerce Commission and apply regardless of where the developer is registered.
Your legal position under new zealand consumer law
You have the right to cancel Cardi Mate and receive a refund if the app fails to provide services that are of acceptable quality, fit for purpose, or safe to use. The Consumer Guarantees Act requires that digital services meet these standards, and the Fair Trading Act prohibits misleading or deceptive conduct - including hidden charges or unclear trial terms.
Furthermore, under these laws, you are entitled to cancel any subscription within a reasonable timeframe if the company fails to disclose trial terms clearly or charges you without explicit consent. If Harmonybit Ltd refuses your cancellation or refund request, you can lodge a complaint with the Commerce Commission, which has statutory power to investigate and enforce compliance.
Your right to cancel does not depend on the developer's location. Harmonybit Ltd operates in New Zealand by offering the app through New Zealand app stores, so they must comply with New Zealand consumer law.
When you can demand a refund
You can request a refund if any of the following apply: the app crashes repeatedly or fails to function as described; the trial-to-paid conversion was not clearly disclosed before you were charged; you were charged without giving valid consent; or the subscription does not match the marketing description. In each case, the burden is on Harmonybit Ltd to prove they obtained clear consent and disclosed all material terms.
How to cancel Cardi Mate step by step
Your cancellation method depends entirely on which platform you used to subscribe. If you signed up through Apple, you cancel through Apple. If you used Google Play, you cancel through Google. The steps differ by platform, but the principle is identical: you must tell the payment platform to stop charging, not the app itself.
Cancel via apple app store (iPhone or iPad)
Apple owns the payment relationship with you, so cancellation happens in the Apple ecosystem, not within the Cardi Mate app itself.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap your name or Apple ID account at the top.
- Tap Subscriptions.
- You'll see a list of all active and expired subscriptions tied to your Apple account.
- Find Cardi Mate in the list and tap on it.
- The subscription details page will open, showing your renewal date and billing information.
- Tap Cancel Subscription or Manage.
- Apple will ask you to confirm the cancellation and offer options to keep the subscription.
- Confirm that you want to cancel.
- Apple will display a final confirmation screen. Tap the red Cancel Subscription button to finalize.
- Verify the cancellation via email.
- Apple will send you a confirmation email to your registered account address within minutes.
Cancel via google play store (Android)
Google Play manages Android subscriptions independently, so you must cancel through the Google Play app or website, not through Cardi Mate itself.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Manage my subscriptions.
- You'll see a list of all active and inactive subscriptions.
- Find Cardi Mate and tap on it.
- The subscription details page opens, showing your next billing date.
- Tap Cancel subscription.
- Google will ask you to confirm and may offer retention incentives (discounts, pauses, etc.).
- Select your reason for cancelling (optional but helpful).
- Google uses this feedback to improve the app ecosystem.
- Confirm the final cancellation.
- Google will display a confirmation message. Your subscription will end at the next renewal date.
- Check your email for confirmation.
- Google will send a cancellation confirmation to your registered Google account email.
Cancel via the harmonybit ltd website (if you subscribed directly)
If you subscribed directly on the Harmonybit website rather than through an app store, you must cancel through their website portal.
- Visit the Cardi Mate website and log in to your account.
- Use the same email and password you registered with.
- Navigate to Account Settings or Billing.
- Look for a "Subscriptions" or "Manage Plans" section.
- Click Cancel Subscription or Manage Subscription.
- The system will display your current plan and renewal date.
- Confirm the cancellation.
- You may be asked to provide feedback or offered a retention discount.
- Save the confirmation page or email.
- Screenshot the confirmation or request a confirmation email to your registered address.
What happens after you cancel Cardi Mate
After you cancel, your access to Cardi Mate continues until the end of your current billing period. You will not be charged again after that date. This is standard practice across app stores and digital services.
Timeline for losing access and confirming cancellation
Once you cancel, you retain full access to Cardi Mate for the remainder of your paid period. If your next renewal date is 7 days away, you have 7 days of continued use before access ends. After that date, the app will either lock behind a paywall or display a message asking you to resubscribe.
Within 24 hours of cancelling, check your email for a cancellation confirmation from Apple, Google, or Harmonybit Ltd. This email is your proof of cancellation and is essential if you later dispute a charge or request a refund. Keep this email in your records.
Refund eligibility and how to claim one
Whether you receive a refund depends on the platform and the reason for cancellation. Apple and Google typically offer refunds only within 48 hours of purchase for unused content. If you cancel a trial within the free period, no charge applies, so refund claims do not arise.
However, if you were charged without clear consent or if the app failed to work as described, you have a strong refund claim under the Consumer Guarantees Act. You can request a refund directly from the payment platform (Apple or Google) first, using the consumer law argument. If they refuse, you can escalate to the Commerce Commission and lodge a formal complaint.
To request a refund, contact Apple at reportaproblem.apple.com or Google Play support via the app. Explain that you were charged without clear consent or that the app does not match its description. Reference the Consumer Guarantees Act 1993 in your request. Keep copies of all correspondence.
Common mistakes to avoid when cancelling Cardi Mate
Cancelling a subscription is straightforward, but small errors can leave you paying for weeks longer than intended. Stay alert and follow these steps carefully, and you'll avoid the traps that catch most users.
Deleting the app without cancelling the subscription
This is the most common mistake. Deleting Cardi Mate from your phone does nothing to stop the recurring charges. The subscription lives on the platform you paid on (Apple, Google, or Harmonybit's website), not on the app itself. You must cancel through that platform explicitly, or charges will continue.
Cancelling on the wrong platform
If you subscribed through Google Play, cancelling through Apple does nothing. Verify which platform you used by checking your bank or credit card statement for the charge name. It will show "Apple Inc", "Google Play", or "Harmonybit Ltd" depending on the payment method. Then cancel on that platform only.
Failing to confirm the cancellation
After you click the Cancel button, always wait for a confirmation screen and email. Do not assume the cancellation is complete until you see written confirmation. If no confirmation arrives within 24 hours, contact the platform's support team immediately.
Cancelling too late in the billing cycle
If you cancel after the renewal date has passed, you've already been charged for the next period. Cancel as early as possible to avoid this charge. Yafee recommends cancelling within the first 48 hours of subscribing if you decide the app is not for you.
Step-by-step checklist: before and after cancellation
Use this checklist to ensure your cancellation is complete and documented correctly.
| Task | Status | Notes |
|---|---|---|
| Identify payment platform | [ ] Done | Check bank statement for Apple, Google, or Harmonybit charge |
| Log in to the correct platform | [ ] Done | Use your account email and password |
| Locate Cardi Mate subscription | [ ] Done | Find in Subscriptions or Billing section |
| Click Cancel and confirm | [ ] Done | Follow the platform's confirmation prompts |
| Save confirmation email or screenshot | [ ] Done | Keep proof of cancellation for 12 months |
| Verify no further charges appear | [ ] Done | Check bank statement after renewal date passes |
Should you cancel or keep Cardi Mate: key comparison
Use this table to weigh the pros and cons of cancelling versus continuing your subscription.
| Factor | Reasons to cancel | Reasons to keep |
|---|---|---|
| Cost | Recurring charges drain your budget over time | Annual plans offer better value than weekly plans |
| Functionality | App crashes, lacks promised features, or is inaccurate | Accurate heart rate tracking and easy-to-read interface |
| Alternatives | Free or cheaper apps provide similar features | Cardi Mate has a 4.5/5 rating and strong user reviews |
| Usage | You rarely open the app or have stopped using it | You check your heart rate data multiple times per week |
| Trial experience | Trial was unclear or charges came as a surprise | Trial gave you full confidence in the paid features |
Contacting harmonybit ltd directly for disputes or refunds
If your cancellation is refused or if you believe you were charged without proper consent, you may need to contact Harmonybit Ltd directly. Their terms of use specify a Cyprus-registered office as the only valid postal address for formal complaints and refund requests.
Official contact address for harmonybit ltd
Send written cancellation requests, refund demands, or complaints to the following address:
Harmonybit Ltd
Cyprus Registered Office
[Specific address to be confirmed via official Cardi Mate website]
In your letter, include your full name, email address, the date you subscribed, the date you attempted to cancel, your payment method (Apple/Google), and your order number (if applicable). Explain clearly why you believe you are entitled to a refund - for example, if you were charged without clear consent or if the app does not match its description.
Send this letter via registered post so you have proof of delivery. Keep a copy for your records. Furthermore, Yafee recommends also filing a complaint with the Commerce Commission (www.comcom.govt.nz) if Harmonybit Ltd does not respond within 14 days or refuses your refund claim unreasonably. The Commerce Commission has statutory powers to investigate and enforce consumer law compliance.
Escalation to the commerce commission
If Harmonybit Ltd fails to respond or disputes your refund claim without justification, you can lodge a formal complaint with the Commerce Commission. This is a free service and carries real investigative weight. The Commission can compel Harmonybit Ltd to provide evidence that they obtained clear consent for charges and can order refunds if the evidence is weak.
Visit comcom.govt.nz, complete the complaint form, and submit copies of your cancellation confirmation, bank statements, and correspondence with Harmonybit Ltd. The Commission will acknowledge your complaint within 5 working days and investigate within 30 days.
Why thousands of new zealand users trust yafee for subscription management
Yafee has helped thousands of consumers navigate complex subscription cancellations, from app store disputes to refund claims under the Consumer Guarantees Act. Our guides combine legal expertise with step-by-step clarity, ensuring you understand both your rights and the practical steps needed to exercise them.
When you cancel Cardi Mate today using this guide, you're armed with knowledge of New Zealand consumer law, clear procedural steps, and the contact information needed to escalate if the company resists. Yafee puts the power back in your hands - because your subscription, your money, and your rights belong to you, not to the developer.
If you encounter any issues during cancellation, or if the app continues to charge you after you cancel, Yafee's resources on consumer law and complaint escalation are available to guide your next steps. Your legal position is stronger than you may think.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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