Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Fjor Nutrition, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Fjor Nutrition in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Fjor Nutrition
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Fjor Nutrition subscription with zero hassle
1
Fill in the form
Give us your details and those of your Fjor Nutrition subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Fjor Nutrition. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Fjor Nutrition refuses your cancellation.
Frequently asked questions
Cancel Fjor Nutrition: Step-by-Step Guide
How to cancel Fjor Nutrition and recover your money in new zealand
What Fjor Nutrition is and why you might cancel
Fjor Nutrition operates subscription-based diet apps and keto-focused programs across iOS, Android, and web platforms. You access these services through the App Store, Google Play Store, or direct web checkout, which means your cancellation path depends entirely on where you signed up. Understanding which channel you used is your first step toward a clean exit.
Many New Zealand users subscribe expecting straightforward access to nutrition tracking and meal planning tools, but discover billing frustrations, unclear cancellation processes, or unwanted renewals. That is where Yafee comes in: we help you navigate the exact steps to cancel without stress and recover refunds you are entitled to under New Zealand law. Yafee has helped thousands of consumers across the region assert their consumer rights when subscription companies make the cancellation process deliberately difficult.
How Fjor Nutrition products are sold
The company operates through multiple sales channels, and each one has different cancellation and refund rules. Products are sold via iOS App Store (Apple), Google Play Store (Android), or direct web pages (branded as Formula or MyKeto). This fragmented approach is a common source of confusion, because your billing details and cancellation authority sit with different companies depending on where you bought.
Why cancellation matters in new zealand
Subscription services in New Zealand are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You have statutory rights to cancel, dispute unauthorised charges, and request refunds within specific timeframes. Yafee specialises in helping consumers understand and assert these rights when overseas companies make cancellation deliberately obscure.
Your consumer rights under new zealand law
New Zealand's legal framework gives you strong protections that many overseas subscription companies do not expect you to invoke.
Consumer guarantees act 1993
Under this Act, goods and services supplied to you must be of acceptable quality, safe, and fit for purpose. If Fjor Nutrition's service is faulty, unavailable, or not as advertised, you can demand a refund or cancellation without penalty. You do not need to wait until your billing cycle ends to exercise this right if the service fails to perform as promised.
The Consumer Guarantees Act also protects you if the company fails to provide clear information about cancellation or charges. If Fjor Nutrition buried cancellation instructions or made the process unreasonably difficult, you have grounds to escalate to the Commerce Commission of New Zealand.
Fair trading act 1986
This Act prohibits misleading or deceptive conduct in trade. If Fjor Nutrition charged you without clear consent, continued billing after you cancelled, or misrepresented refund eligibility, you can file a complaint with the Commerce Commission or pursue remedies through the Disputes Tribunal if the amount is under NZD 5,000.
Keep all email confirmations, screenshots of billing charges, and cancellation requests. These documents are your strongest evidence if you need to escalate to the Commerce Commission or your bank.
Your bank's dispute and chargeback rights
If Fjor Nutrition continues charging after you cancel, or charges without authorisation, your bank can reverse the transaction under chargeback rules. You have up to 120 days from the charge to dispute it, though earlier action strengthens your position considerably.
Your legal position: You have a statutory right to cancel any subscription under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If Fjor Nutrition obstructs cancellation or continues billing after you cancel, the Commerce Commission is your enforcement avenue. You also retain the right to dispute charges through your bank at any time within 120 days.
How to cancel Fjor Nutrition across all platforms
Your cancellation process depends on which platform hosts your subscription: the Apple App Store, Google Play Store, or Fjor's own website.
Cancel through the apple app store (iOS)
If you subscribed via your iPhone or iPad, Apple manages the billing and cancellation, not Fjor Nutrition directly.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Subscriptions.
- Find and tap Fjor Nutrition (or any variant such as MyKeto or Formula).
- Tap Cancel Subscription or Edit Subscription.
- Confirm cancellation by tapping Confirm Cancel.
- Take a screenshot showing the cancellation timestamp - this is your proof for disputes.
Your subscription ends at the current billing date. Apple will not charge you again after cancellation, and any future renewals are disabled immediately.
Cancel through google play store (Android)
Google Play handles Android billing separately from Apple, so follow these steps if you subscribed on an Android device.
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find and tap Fjor Nutrition, MyKeto, or Formula.
- Tap Cancel subscription.
- Follow the prompts and confirm your cancellation reason (optional but useful for feedback).
- Screenshot the cancellation confirmation screen.
Google Play stops billing on your next renewal date. You retain access to the app until that date, after which the subscription is terminated.
Cancel through fjor's website (direct billing)
If you subscribed directly through Formula.com, MyKeto.com, or another Fjor-branded domain and paid by credit or debit card, follow these steps.
- Visit the website where you created your account (Formula, MyKeto, or the main Fjor domain).
- Log in with your email and password.
- Navigate to Account Settings or My Subscription (exact location varies by platform).
- Locate your active subscription and select Cancel or Manage Subscription.
- Choose your cancellation reason and confirm.
- You will receive a cancellation confirmation email. Save this email permanently.
- If no confirmation email arrives within 24 hours, take screenshots of your account settings showing no active subscription and email Fjor's support requesting written confirmation.
Direct website cancellations are often less reliable than app-based cancellations because Fjor controls the process entirely. Document everything in writing and follow up immediately if the company does not confirm cancellation by email.
Cancel by contacting fjor's support team directly
If you cannot find your subscription in the platforms above, or if you are unsure which service you purchased, contact Fjor Nutrition's support team and request cancellation in writing.
- Gather your account email address, billing email, and any order or subscription confirmation numbers from your email history.
- Send a cancellation request email to Fjor's support address (typically [email protected], [email protected], or [email protected]).
- State clearly: "I request immediate cancellation of my subscription. Do not charge me again. Please confirm cancellation in writing within 24 hours."
- Do not delete your email - this is your evidence of cancellation request.
- If you receive no response within 2 business days, escalate by submitting a complaint to the Commerce Commission of New Zealand.
Written communication is legally stronger than phone calls. Email leaves an auditable trail that Yafee and the Commerce Commission can reference if you need to dispute unauthorised charges later.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel and the reason for cancellation.
Refund timelines and eligibility
Subscription services sold in New Zealand are governed by the Fair Trading Act 1986. You have the right to a refund if:
- The service does not match the description on the website or app store.
- You cancel within 14 days of purchase (if applicable to the purchase terms).
- The company charges you after you explicitly cancel.
- You can prove the service was not provided as promised (e.g., app does not work, features are unavailable).
For refunds on app store subscriptions, request them through the platform directly. Apple and Google Play typically process refunds within 7 to 10 business days. For direct website purchases, email Fjor's support and cite the Fair Trading Act 1986. Yafee recommends requesting a refund within 30 days of noticing the problem - the sooner you act, the stronger your claim.
What happens to your data after cancellation
Fjor Nutrition will cease billing you immediately upon cancellation confirmation. Your app access may continue until the end of your paid period, depending on the platform. Your personal data (meal history, tracking records, biometric information) remains on Fjor's servers unless you delete your account separately. Log back in and delete your account if you do not want Fjor to retain your information.
Checking for duplicate charges after cancellation
After you cancel, monitor your bank and credit card statements for 60 days. If Fjor Nutrition charges you again after cancellation confirmation, you have clear grounds for a dispute.
- Contact your bank immediately and report the unauthorised charge.
- Provide your bank with the cancellation confirmation email or screenshots.
- Request a chargeback or reversal under consumer protection rules.
- Your bank will recover the money and open an investigation into Fjor Nutrition.
Do not wait - New Zealand banks have strict timelines for dispute resolution, and acting within 30 days of the charge gives you the strongest position.
Pricing and subscription costs
Fjor Nutrition offers tiered subscription plans across its platforms.
| Plan | Cost (NZD) | Billing cycle | Features |
|---|---|---|---|
| Free tier | NZD 0 | Ongoing | Basic nutrition tracker, limited meal plans |
| Monthly Pro | NZD 12-16 | Monthly (recurring) | Full app access, personalised meal plans, keto tools |
| Annual Pro | NZD 99-120 | Annual (renews yearly) | All Pro features, discounted rate |
| Family plan | NZD 20-25 | Monthly (recurring) | Multiple user profiles, shared meal plans |
Prices vary by platform and region. The Apple App Store and Google Play Store may charge slightly different amounts due to regional pricing and transaction fees. Always verify your exact charge before cancelling - this figure is essential for any future refund claim.
Common mistakes when cancelling
Cancellation is straightforward when you follow these steps correctly, but small errors can lead to continued billing and frustration.
Mistake 1: cancelling only the app, not the subscription
Deleting the Fjor Nutrition app from your phone does not cancel your subscription. The billing continues invisibly in the background, and Apple or Google will still charge you at renewal. You must explicitly cancel the subscription through the app store or Fjor's website - deletion alone is not sufficient. Yafee strongly recommends cancelling first, then deleting the app only after confirmation.
Mistake 2: forgetting to confirm cancellation in writing
If you cancel through a website form or in-app button without receiving a written confirmation email, you have no proof of cancellation if Fjor charges you again. Always take a screenshot and request written confirmation. If the company does not email you a cancellation confirmation within 24 hours, follow up in writing and escalate to your bank or the Commerce Commission.
Mistake 3: assuming a payment dispute will cancel your subscription
Asking your bank to reverse a Fjor Nutrition charge does not cancel your subscription - it only removes one payment. Fjor will attempt to charge you again at the next renewal date, which will trigger another dispute. You must cancel the subscription itself through the app store or website, then dispute any erroneous charges separately.
Mistake 4: not checking for charges 60 days after cancellation
Some companies attempt to re-bill subscribers weeks or months after cancellation, relying on users to miss the charge. Review your bank statement and app store receipt emails every 30 days for 90 days after cancellation. If you spot a charge, dispute it immediately with your bank and provide your cancellation confirmation as evidence.
What to do if Fjor Nutrition refuses to cancel
If you have followed all the cancellation steps above and Fjor Nutrition continues to charge you, or refuses to cancel your subscription, you have legal remedies under New Zealand consumer law.
Step 1: send a formal cancellation demand
Email Fjor Nutrition's support address with the subject line "Formal cancellation demand - [your email address]". Reference the Consumer Guarantees Act 1993 and Fair Trading Act 1986. State that you have attempted cancellation and request a written response within 5 business days confirming the cancellation and any refunds due. Keep this email permanently.
Step 2: escalate to the commerce commission
If Fjor Nutrition does not respond within 5 business days, or refuses to cancel, file a complaint with the Commerce Commission of New Zealand online at www.comcom.govt.nz. Provide your cancellation evidence, billing statements, and correspondence with Fjor. The Commerce Commission investigates unfair trading practices and can compel refunds on your behalf. Yafee has seen the Commission successfully recover funds from subscription companies that ignored consumer cancellation requests.
Step 3: use the disputes tribunal
If the disputed amount is less than NZD 5,000, you can file a claim with your local Disputes Tribunal free of charge. The Tribunal is faster than court and does not require a lawyer. You present your cancellation evidence, Fjor responds, and the Tribunal issues a binding decision. Visit www.disputes.govt.nz to apply.
Step 4: reverse the charge through your bank
Contact your bank and request a chargeback for any charges made after your cancellation date. Provide your cancellation confirmation as evidence. New Zealand banks take chargeback requests seriously, especially when consumers cite statutory consumer protections.
Checklist: before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from future charges.
| Task | Done |
|---|---|
| Identify the platform where you subscribed (App Store, Google Play, or website) | ☐ |
| Gather your account email, subscription confirmation, and any billing receipts | ☐ |
| Follow the correct cancellation steps for your platform (Apple, Google, or direct) | ☐ |
| Take a screenshot or receive written confirmation of cancellation | ☐ |
| Check your email for a cancellation confirmation from Fjor, Apple, or Google (within 24 hours) | ☐ |
| Monitor your bank statement and app store receipts for 60 days - watch for any new charges | ☐ |
Should you cancel or downgrade?
Before cancelling, consider whether downgrading to a lower-cost plan might suit your needs better.
| Reason to cancel | Reason to keep or downgrade |
|---|---|
| Service does not work as advertised or app crashes frequently | You use the app daily and find it helpful |
| You cannot afford the monthly cost | You could switch to the free tier or annual plan (lower per-month cost) |
| Company charges without clear consent or continues billing after you cancel | None - cancel immediately and escalate to the Commerce Commission |
| You prefer a competitor's app or nutrition service | You should cancel and move to the service that better suits you |
How yafee helps you cancel and recover money
Yafee specialises in helping New Zealand consumers cancel subscriptions and recover refunds under consumer law. Yafee's platform guides you through the cancellation process step by step, stores your evidence securely, and escalates disputes to the Commerce Commission on your behalf if the company refuses to comply.
If you have already cancelled Fjor Nutrition but suspect you were overcharged or billed after cancellation, Yafee helps you document your case and recover the money you are owed. Yafee has helped thousands of consumers across New Zealand assert their rights against subscription companies that make cancellation deliberately obscure or continue charging after cancellation requests.
Visit Yafee.com today to connect with a specialist who can review your Fjor Nutrition cancellation and guide you toward the fastest refund or recovery route.
Key takeaways and next steps
Cancelling Fjor Nutrition is straightforward when you follow the platform-specific steps above: App Store for iOS, Google Play for Android, or direct contact with Fjor's support for web-based subscriptions. Always obtain written confirmation of your cancellation, monitor your bank statement for 60 days, and escalate to the Commerce Commission if Fjor charges you after cancellation.
Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are strong. Fjor Nutrition cannot legally charge you after you cancel, cannot hide its cancellation process, and must refund you if the service fails to perform as promised. If the company resists or continues billing, you have clear legal grounds to recover your money through your bank, the Commerce Commission, or the Disputes Tribunal.
Do not let a subscription company make cancellation difficult. Document every step, communicate in writing, and act quickly. Yafee has helped thousands of consumers cancel subscriptions and recover refunds when overseas companies ignore New Zealand law - Yafee is here to support you too.