How to cancel MyFitnessPal in new zealand and stop recurring charges

Understanding MyFitnessPal and what you're paying for

MyFitnessPal is a nutrition and fitness tracking application that logs your food intake, counts calories and monitors your exercise activity in real time. The service offers both a free tier and paid plans-Premium and Premium+-that unlock advanced features like meal planning, personalised insights and an ad-free experience.

If you've subscribed through the App Store, Google Play or the web platform, you're charged monthly or annually depending on your plan choice. Many New Zealand users sign up intending to use it short-term but find themselves charged repeatedly without reassessing whether the app still serves their fitness goals.

At Yafee, we help thousands of New Zealand consumers understand their subscription commitments and cancel services they no longer need. This guide walks you through every cancellation method, your legal rights under New Zealand law, and how to reclaim any overpaid fees.

What MyFitnessPal premium+ includes

Premium+ membership grants you access to advanced calorie and macro tracking, unlimited meal plans, recipe customisation and detailed nutritional breakdowns. You also remove ads and gain priority support from the MyFitnessPal team.

For many users, these extras justify the monthly cost. For others, the free version's basic tracking features are sufficient, making Premium+ an unnecessary expense month after month.

MyFitnessPal pricing in new zealand

Knowing exactly what you're paying helps you decide whether to stay or cancel.

If you're on the monthly plan, you pay approximately NZ$515.88 per year. The annual option saves you around NZ$215, but locks you in for twelve months. Before deciding to cancel, calculate how many months you've actually used the app versus how many you've simply been charged on autopilot.

Your consumer rights when cancelling MyFitnessPal

New Zealand consumer law gives you specific protections when cancelling digital subscriptions.

The consumer guarantees act and your cancellation rights

The Consumer Guarantees Act 1993 (CGA) is the primary legislation protecting your position as a consumer in New Zealand. Under the CGA, you have the right to cancel a digital subscription service if MyFitnessPal fails to provide the service with reasonable care and skill, or if the service is unfit for purpose.

Furthermore, the Fair Trading Act 1986 (FTA) prohibits misleading or deceptive conduct by MyFitnessPal when promoting or billing your subscription. If MyFitnessPal made false claims about free trial periods, auto-renewal terms or pricing, you have grounds to cancel and claim a refund under the FTA.

In accordance with the CGA, if you cancel within 12 months of purchase and the service was of poor quality or not as advertised, you can request a full refund. Consequently, you should document any issues with the app-crashes, missing features, or billing errors-as evidence for your refund claim.

Your legal position

You have the right to cancel MyFitnessPal at any time. If you subscribed through a New Zealand retailer (such as the App Store or Google Play Store operating in your region), the retailer is legally responsible for processing your cancellation and issuing refunds within a reasonable timeframe-typically 14 to 30 days. If the company refuses your cancellation request or withholds a refund without valid reason, you can escalate your complaint to the Commerce Commission (the New Zealand consumer enforcement authority) or file a dispute through the Disputes Resolution Scheme (DRS) if you paid by credit or debit card.

Why you might want to cancel MyFitnessPal

Cancellation makes sense in several common scenarios.

Signs it's time to let MyFitnessPal go

You haven't logged a meal in over two weeks. Your fitness routine has changed and you now prefer a different tracking approach. You've switched to another app that integrates better with your smartwatch or wearable device. The Premium+ features don't match your current fitness level or goals. You're on a tight budget and need to trim subscriptions. The app frequently crashes or fails to sync your data.

Each of these is a legitimate reason to cancel. Yafee recognises that your fitness journey evolves, and your app subscriptions should evolve with it.

When you should keep your subscription

You log food consistently at least four times per week. You actively use meal planning and recipe features. You check your progress reports monthly and adjust your goals accordingly. The cost feels justified against your fitness investment and income. You've recently started a structured diet or training programme that relies on the app's advanced tracking.

If none of these apply, cancellation is likely the right choice for your wallet and your peace of mind.

How to cancel MyFitnessPal across all platforms

MyFitnessPal subscriptions live on three different platforms, and each requires a different cancellation method. Follow the steps for the platform where you signed up.

Cancel MyFitnessPal via apple app store (iPhone or iPad)

If you subscribed through the App Store, Apple manages your billing, not MyFitnessPal directly. This is good news-Apple's refund process is transparent and your cancellation takes effect immediately.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Tap "Subscriptions".
4. Select "MyFitnessPal" from the list of active subscriptions.
5. Tap "Cancel subscription" or "Cancel free trial" (depending on your status).
6. Confirm your cancellation by tapping "Confirm".
7. Apple will send you a confirmation email within a few minutes.

Your access to Premium+ features ends at the end of your current billing cycle. You will not be charged again, and you retain full access to your food and exercise logs in the free tier after cancellation.

Cancel MyFitnessPal via google play store (Android)

Google Play handles billing for Android subscriptions. The cancellation process is similarly straightforward and takes effect within minutes.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap "Manage subscriptions".
4. Select "MyFitnessPal" from your list of active subscriptions.
5. Tap "Cancel subscription".
6. Select your reason for cancellation from the dropdown menu.
7. Tap "Continue" and then "Cancel subscription" again to confirm.

Google will send a confirmation email to your registered account. Your Premium+ features will be disabled at the end of your current billing period, and no further charges will apply.

Cancel MyFitnessPal via the web platform

If you subscribed directly through MyFitnessPal's website using a credit or debit card, you must cancel through your account settings.

1. Visit the MyFitnessPal website and log in to your account.
2. Click your profile icon or user menu in the top right corner.
3. Select "Account Settings" or "Settings".
4. Navigate to "Subscriptions" or "Billing".
5. Locate your active subscription and click "Cancel subscription".
6. Read the cancellation terms and click "Yes, cancel my subscription" to confirm.
7. MyFitnessPal will send a confirmation email to your registered email address.

The cancellation takes effect immediately, but you will retain access to Premium+ features until the end of your current billing cycle. After that date, you will be downgraded to the free tier automatically.

Requesting a refund after cancellation

Cancelling your subscription stops future charges, but you may be entitled to a refund for unused months or service quality issues.

When you can request a refund

You can request a refund in the following circumstances: you cancelled within 14 days of your initial subscription (consumer cooling-off period); you were charged after requesting cancellation (billing error); the Premium+ features were faulty, missing or not as advertised; you were charged without clear disclosure of auto-renewal terms; or you can demonstrate that MyFitnessPal breached the Consumer Guarantees Act by failing to provide the service with reasonable care and skill.

Yafee advises you to gather evidence of your grounds for refund-screenshots of your subscription confirmation, billing statements, app store transaction records and any correspondence with MyFitnessPal support-before submitting your claim.

How to request a refund from apple

Apple processes refunds for App Store subscriptions independently of MyFitnessPal. To request a refund:

1. Visit the Apple Support website (support.apple.com) and sign in with your Apple ID.
2. Select "See all products and services" and then "App Store".
3. Click "Request a refund".
4. Select the MyFitnessPal transaction you want to refund.
5. Choose a reason from the dropdown (such as "Accidental purchase" or "App quality issues").
6. Tap "Submit" and wait for Apple's response.

Apple typically processes refunds within 5 to 7 business days. If Apple denies your refund request, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority.

How to request a refund from google play

Google Play allows refunds for subscriptions cancelled within 48 hours of the initial charge:

1. Visit play.google.com and sign in with your Google account.
2. Click "Payments and subscriptions".
3. Select "Subscriptions" or "Manage subscriptions".
4. Find the MyFitnessPal transaction and click "Report a problem".
5. Describe your reason (quality issue, accidental charge, or auto-renewal not disclosed).
6. Submit your request and monitor your registered email for Google's decision.

Google processes refund decisions within 3 to 5 business days. If you subscribed more than 48 hours ago but believe you have grounds for a refund under the Consumer Guarantees Act, contact MyFitnessPal support directly or escalate to the Commerce Commission.

How to request a refund directly from MyFitnessPal (web subscription)

If you subscribed via the MyFitnessPal website, contact their support team directly:

1. Log into your MyFitnessPal account.
2. Navigate to "Help & Support" or "Contact Us".
3. Select "Billing & Subscription" as your issue category.
4. Describe your refund reason and attach supporting evidence (screenshots, transaction records).
5. Submit your request and note the support ticket number for your records.
6. MyFitnessPal aims to respond within 5 to 10 business days.

If MyFitnessPal refuses your refund claim, you can file a dispute through your credit card issuer (if you paid by card) or escalate to the Disputes Resolution Scheme (DRS) if your card issuer is a participating bank. The DRS will investigate the charge and can force a refund if your claim is upheld.

Common mistakes to avoid when cancelling MyFitnessPal

Cancelling your subscription is straightforward, but a few common errors can delay your refund or leave you charged longer than expected. Awareness of these pitfalls will protect your wallet and your peace of mind.

Not cancelling before your next billing date

MyFitnessPal charges on a fixed date each month or year. If you cancel one day after your billing date, you will be charged for the next cycle. Check your email for your most recent MyFitnessPal receipt to identify your exact billing date, then cancel within 48 hours before that date to avoid an unwanted charge.

Assuming the app deletion cancels your subscription

Deleting the MyFitnessPal app from your device does not cancel your subscription. Your payment method remains linked to your account, and you will continue to be charged monthly or annually. You must formally cancel through the App Store, Google Play or MyFitnessPal's website, as outlined in this guide.

Not retaining your cancellation confirmation

Save or screenshot your cancellation confirmation email. If MyFitnessPal charges you after cancellation, you will need this proof to dispute the charge with Apple, Google or your credit card issuer. Furthermore, if you file a complaint with the Commerce Commission, your confirmation email is crucial evidence of your timely cancellation request.

Ignoring the cancellation confirmation window

Both Apple and Google may display a final confirmation screen before your cancellation is processed. Confirm your cancellation fully-do not close the screen or navigate away without tapping the final "Confirm" button. If you receive a message saying "Subscription cancelled", your request has been accepted.

Not checking your billing statements after cancellation

Monitor your bank or credit card statements for 30 days after cancellation. If you see another MyFitnessPal charge, contact your card issuer immediately and reference your cancellation confirmation number. The sooner you report the error, the faster you can recover the funds.

What happens after you cancel MyFitnessPal

After cancellation, your account enters a transition period where you retain limited access to your data but lose Premium+ features.

Access to your data and logs

You retain full access to your historical food logs, exercise records and weight tracking data in the free tier. You can continue to log your meals and workouts without cost. However, you lose access to advanced features such as custom meal plans, detailed macro analysis, ad-free browsing and priority support.

Exporting your data before cancellation

Before your cancellation takes effect, consider exporting your food and exercise history to a file on your device. Many fitness apps allow data export in CSV or PDF format. Check MyFitnessPal's "Export Data" option in your account settings. This safeguard ensures you retain your records even if your account is later deactivated.

Timeline for access removal

You will retain Premium+ features until the end of your current billing cycle. After that date, you are automatically downgraded to the free tier. You will receive a notification email confirming your downgrade.

When to escalate your complaint to the commerce commission

If MyFitnessPal or the app store refuses your cancellation or refund request, you have legal recourse through New Zealand's consumer protection authority.

Filing a complaint with the commerce commission

The Commerce Commission is responsible for enforcing the Consumer Guarantees Act and Fair Trading Act. If MyFitnessPal breached your consumer rights-for example, by refusing a lawful cancellation, withholding a refund, or using misleading billing terms-you can file a formal complaint. You must first attempt to resolve the dispute directly with MyFitnessPal or the retailer (Apple, Google). If they refuse, the Commission will investigate.

1. Visit the Commerce Commission's official website (comcom.govt.nz).
2. Click "Make a complaint" and select "Consumer complaints".
3. Provide your personal details, the company name (MyFitnessPal, Apple or Google), and a detailed description of your dispute.
4. Attach copies of your evidence (cancellation confirmation, billing statements, refusal emails).
5. Submit your complaint and receive a reference number.
6. The Commission will contact the company within 10 working days and attempt to resolve the matter.

Using the disputes resolution scheme (DRS)

If you paid for your MyFitnessPal subscription by credit or debit card, you can also lodge a dispute through the Disputes Resolution Scheme operated by your bank. The DRS is faster than the Commerce Commission and is best for straightforward refund claims (such as charges after cancellation or accidental duplicate billing).

1. Contact your bank or credit card provider.
2. Request a chargeback or dispute for the MyFitnessPal transaction(s).
3. Provide your cancellation confirmation email and a statement of why you dispute the charge.
4. The DRS will investigate within 30 days and notify you of the outcome.
5. If the DRS upholds your claim, your bank will reverse the charge within 5 business days.

Comparing MyFitnessPal with alternative fitness trackers

Before cancelling, you may want to explore whether another fitness app better suits your needs and budget.

Yafee recommends trialling a free tier of an alternative app before cancelling MyFitnessPal. This ensures you have a replacement service ready and you won't lose continuity in your fitness tracking.

Cancellation checklist

Use this checklist to ensure your cancellation is processed correctly:

• Identify your subscription platform (App Store, Google Play or web).
• Note your next billing date from your most recent receipt or confirmation email.
• Cancel your subscription using the correct method for your platform (follow steps 1-7 above).
• Take a screenshot or save the cancellation confirmation email.
• Export your food and exercise data before your Premium+ access ends.
• Monitor your bank statement for 30 days after cancellation.
• If charged again, dispute the charge with your bank or credit card provider within 60 days.
• If the retailer refuses a refund, file a complaint with the Commerce Commission.

Your next steps with yafee

Cancelling MyFitnessPal is a straightforward process when you follow the correct platform-specific steps. Whether you subscribed through the App Store, Google Play or the web, your cancellation takes effect within minutes, and you stop being charged within your current billing cycle.

Remember: under the Consumer Guarantees Act 1993, you have the right to cancel any digital subscription at any time. If MyFitnessPal fails to honour your cancellation request or withholds a refund without valid legal grounds, escalate your complaint to the Commerce Commission.

Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim overpaid fees. If you need further assistance understanding your consumer rights or have already had your refund request rejected, contact Yafee today. We specialise in subscription disputes and can help you recover funds from retailers and app stores operating in New Zealand. Visit yafee.com to start your cancellation today and take control of your subscriptions.