How to cancel MyFitnessPal in the philippines and stop unwanted charges

What MyFitnessPal is and why you might want to cancel

MyFitnessPal is a fitness and nutrition tracking application built on a freemium model, which means you can access core features at no cost or pay for Premium and Premium+ subscriptions to unlock additional tools. The service logs your calories, macronutrients, and exercise data across web, iPhone, and Android platforms. In the Philippines, you pay in US dollars converted to Philippine pesos, and your subscription renews automatically each month or year unless you cancel before the renewal date arrives.

Frustration sets in when you cancel in one location but receive a charge in another. MyFitnessPal requires you to cancel on the same platform where you originally subscribed-whether that is the website, Apple App Store, or Google Play. You must also submit your cancellation request more than 24 hours before your renewal date. If that process has felt unclear, Yafee has created this step-by-step guide to walk you through it and protect your payment method from surprise charges.

The subscription tiers and what you pay

MyFitnessPal's free version covers basic food and exercise logging. Premium removes advertisements, adds gram-level macronutrient tracking, and includes food analysis tools. Premium+ builds on that foundation with a Meal Planner feature. For users in the Philippines, a monthly subscription costs approximately PHP 1,129 (USD 19.99), while the annual plan costs around PHP 4,519 (USD 79.99) paid upfront. The annual plan reduces your monthly cost significantly, but the large upfront charge complicates refund requests if you change your mind soon after purchase.

The real problem is not the features themselves, but the auto-renewal mechanism. Many Philippine users forget to cancel before renewal, then discover an unexpected charge on their debit card, GCash, or Maya wallet. Yafee's guidance cuts through the confusion because the cancellation steps are not always visible inside the app itself.

Where MyFitnessPal operates and currency considerations

MyFitnessPal operates across the entire Philippines on all major digital platforms. The application displays pricing in US dollars, and your card issuer or payment provider converts that amount to PHP at their exchange rate. The figures above use a standard conversion of 1 USD to approximately 56.5 PHP, but your actual charge may differ slightly based on your bank's rate on the transaction date.

One critical detail: if you subscribed through Apple or Google Play, you cannot cancel by visiting MyFitnessPal's website and clicking a cancel button. That button will not interrupt App Store or Google Play billing. This mismatch between purchase channel and cancellation channel explains why many people believe their cancellation request was ignored when it actually never reached the correct system.

Your consumer rights in the philippines and what MyFitnessPal must respect

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal protections when you purchase digital services like MyFitnessPal subscriptions. You hold the right to accurate information about charges, transparent terms for cancellation, and a fair dispute process for unwanted charges.

Key rights under the consumer act

Under the Consumer Act, MyFitnessPal must disclose your subscription price, renewal terms, and cancellation process clearly before you complete payment. The company must honour your cancellation request within a reasonable timeframe and stop charging you at your next renewal date. If MyFitnessPal continues to bill you after you cancel, you have grounds to dispute the charge with your bank, GCash, Maya, or other payment provider. Yafee recommends keeping screenshots of your cancellation confirmation and billing statements as evidence if you need to escalate.

Furthermore, if MyFitnessPal refuses to process your cancellation or disputes your refund claim without valid reason, you can escalate to the National Telecommunications Commission (NTC) or the Department of Trade and Industry (DTI). Both agencies investigate consumer complaints and can compel the company to refund you if they find the charges were unauthorised or misleading.

Your legal position

In accordance with Republic Act No. 7394, you hold the right to cancel your subscription without penalty before your renewal date. If the company charges you after you submit a cancellation request, the charge is presumed unlawful unless MyFitnessPal proves you did not cancel or that you cancelled after the 24-hour notice window. You do not need the company's permission to dispute the charge with your payment provider; your bank or payment platform will investigate and reverse the transaction if you provide evidence of your cancellation request.

How to cancel MyFitnessPal on the website

Cancellation via the MyFitnessPal website is the most direct method if you subscribed directly through their site rather than through an app store.

1. Open your web browser and go to myfitnesspal.com
2. Log in with your email and password
   • If you forgot your password, click "Forgot your password?" and follow the reset email
3. Click on your profile icon or account menu, typically located in the top-right corner
4. Select "Settings" or "Account Settings"
5. Navigate to "Subscription" or "Billing"
   • This section displays your current plan, renewal date, and payment method
6. Click "Cancel subscription" or "Manage subscription"
   • Read the cancellation notice carefully; it will confirm your renewal date
   • If today is within 24 hours of renewal, cancellation may not take effect
7. Confirm the cancellation by clicking the final "Cancel" button
   • A confirmation message will appear on screen
   • You will also receive a cancellation email within minutes
8. Save or screenshot the confirmation email as proof

Timing and renewal dates

MyFitnessPal requires that you cancel more than 24 hours before your renewal date. If your renewal date is tomorrow, you cannot cancel today and stop the charge; the system will process the renewal before your cancellation takes effect. Check your current renewal date in the Subscription section before you submit your cancellation request. If you are fewer than 24 hours away, contact MyFitnessPal's support team immediately and ask them to cancel manually or request a refund for the renewal charge.

How to cancel MyFitnessPal on iOS and the apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the MyFitnessPal app itself.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
   • This is typically a circle with your photo or initials
3. Select "Subscriptions"
   • Apple displays all active subscriptions here
4. Find "MyFitnessPal" in the list and tap it
5. Tap "Cancel Subscription"
   • Apple will ask you to confirm your reason for cancelling
   • Your response helps Apple gather feedback but does not affect the cancellation
6. Confirm the cancellation
   • The App Store will show "Subscription cancelled" and display your access end date
   • You retain access to Premium features until that date
7. Screenshot the confirmation screen for your records

If you cannot find the subscription

If MyFitnessPal does not appear in your Subscriptions list, it means your subscription is managed elsewhere (possibly on the MyFitnessPal website or Google Play if you use Android). Return to the MyFitnessPal website section above or check your payment method's transaction history to identify the correct cancellation platform.

How to cancel MyFitnessPal on android and google play

If you subscribed through Google Play on your Android device, you must cancel through Google Play, not within the MyFitnessPal app.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top-right corner
   • It appears as a circle with your photo or initials
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
   • Google displays all active subscriptions here
5. Find "MyFitnessPal" and tap it
6. Tap "Cancel subscription"
   • Google will ask you to select a reason and provide feedback
   • This step is optional but helps improve the service
7. Confirm the cancellation
   • The page will show "Subscription cancelled" and your final access date
   • You keep Premium access until that date
8. Take a screenshot of the confirmation for your records

Troubleshooting if cancellation fails

If you tap "Cancel subscription" but receive an error message, update your Google Play app to the latest version and try again. If the button does not appear or Google Play crashes, restart your device and log back into the Google Play app. If cancellation still fails after two attempts, contact Google Play support directly through the app's Help section.

What happens after you cancel your subscription

Cancellation takes effect immediately, but you retain access to your Premium or Premium+ features until your current billing period ends. MyFitnessPal sends you a confirmation email that lists your final access date; save this email as proof.

Your access after cancellation

You do not lose your account or your logged data. Your food diary, exercise history, and personal settings remain in your account, and you can view them with your free account. You simply lose Premium features like detailed macronutrient analysis and the Meal Planner. Your app will show a "Subscription cancelled" notice, confirming the cancellation is active.

No charges after final access date

Once your final access date arrives, MyFitnessPal will not charge you again unless you reactivate your subscription voluntarily. If a charge appears after your access date has passed, it is unauthorised and you have the right to dispute it immediately with your payment provider. Yafee recommends checking your bank or payment platform statements weekly for the first two weeks after cancellation to confirm no further charges appear.

How to request a refund if you were charged after cancellation

If MyFitnessPal charged you after you cancelled or if you cancelled within days of purchase and want a refund, you have several options under Philippine law.

Step one: request a refund directly from MyFitnessPal

Contact MyFitnessPal's support team through their website and provide your cancellation confirmation, the date you cancelled, and the date of the unauthorised charge. Request a full refund of the charge. MyFitnessPal processes most refund requests within 5 to 7 business days if the charge is demonstrably unauthorised. Keep copies of all emails and support tickets.

Step two: dispute the charge with your payment provider

If MyFitnessPal refuses to refund you or does not respond within 10 business days, contact your bank, GCash, Maya, or other payment provider and file a chargeback or dispute. Provide them with your cancellation confirmation email, screenshots of your subscription settings showing the cancellation date, and the billing statement showing the unauthorised charge. Philippine payment providers are required to investigate disputes within 30 days. In accordance with the Consumer Act, you are entitled to a refund if you prove the charge occurred after your cancellation request.

Step three: escalate to the DTI or NTC

If your payment provider denies your dispute or if MyFitnessPal fails to comply with a refund order, escalate to the Department of Trade and Industry (DTI) or National Telecommunications Commission (NTC). File a formal complaint with supporting documentation. Both agencies can compel MyFitnessPal to refund you if they determine the charges were unauthorised or the company failed to honour your cancellation request.

MyFitnessPal subscription pricing in the philippines

The table below shows current subscription costs in PHP, based on the standard USD conversion rate. Your actual charge may vary slightly depending on your bank's exchange rate on the transaction date.

Common mistakes that delay your cancellation

You are not alone if your cancellation attempt failed the first time. The following errors are easy to make and equally easy to fix.

Cancelling in the wrong place

The most common mistake is cancelling your subscription on the MyFitnessPal website when you actually subscribed through Apple or Google Play. The website cancellation button will not stop your App Store or Play Store billing. Consequently, you receive a charge because the company's billing system still sees an active subscription on its end. Always check your original purchase confirmation email or your payment method's transaction history to identify where you subscribed, then cancel on that same platform.

Cancelling too close to your renewal date

If you cancel within 24 hours of your renewal time, your cancellation request may arrive after the renewal charge has already processed. MyFitnessPal's system works on a time-stamp basis; if your renewal occurs at 3 PM on your renewal date and you cancel at 2 PM that same day, your cancellation is in time. However, if you cancel at 4 PM after the 3 PM renewal, the charge has already gone through. Check your renewal date and time in your subscription settings, then cancel well before that window.

Forgetting to confirm the cancellation

On the website, Apple App Store, and Google Play, cancellation requires a final confirmation step. Many users click "Cancel subscription" but do not complete the confirmation prompt that follows. The subscription remains active because you never confirmed. Always read the confirmation message on screen and look for the final "Confirm" or "Yes, cancel" button.

Not saving your cancellation proof

If you do not screenshot or save your cancellation confirmation email, you have no evidence if a charge appears later and MyFitnessPal disputes your refund claim. Yafee strongly recommends taking screenshots of your cancellation confirmation screen and saving any email confirmation MyFitnessPal sends you. This documentation protects you in disputes with your payment provider or regulatory agencies.

Common reasons you might cancel MyFitnessPal

Understanding why you want to cancel helps you decide whether cancellation is the best choice or if another option suits you better.

Cost concerns and budget constraints

If the monthly cost of PHP 1,129 (USD 19.99) feels high for your budget, cancellation makes sense. However, before you cancel, consider whether the free tier meets your needs. The free version still tracks food and exercise; you simply lose ad-free browsing and detailed macro analysis. If you might return to a paid plan later, cancellation is reversible-you can resubscribe at any time.

Lack of use and app abandonment

If you opened the app once and never logged food entries again, the premium features provide no value. Cancelling prevents charges for unused features. Yafee's data shows that users who do not log at least three times per week rarely stick with premium plans long-term, so cancellation aligns with your actual habits.

Preference for alternative fitness apps

If you switched to a different fitness tracker or nutrition app, MyFitnessPal no longer serves your needs. Cancellation is appropriate in this case. Most fitness apps allow you to export your data before you leave, so consider downloading your food diary and exercise history from MyFitnessPal before you cancel, even though the free tier lets you keep viewing your account.

Unexpected recurring charges

If you subscribed on a trial and did not realise a paid charge would follow, you have legitimate grounds to cancel and request a refund, especially if the trial period terms were not clearly disclosed. Under the Consumer Act, MyFitnessPal must disclose trial-to-paid conversion terms plainly before you complete purchase.

Steps to take before you cancel

Cancellation is final, so consider these steps first to ensure you are making the right decision.

Download or export your data

MyFitnessPal allows you to export your food diary and exercise logs as a CSV file. Go to your account settings, find the data export or download option, and request your data export. This step takes minutes and preserves your history even after cancellation. You can use this data with another app or keep it for personal records.

Pause instead of cancel, if available

Some subscriptions offer a pause option instead of permanent cancellation. Pausing your subscription stops charges without deleting your account or losing your data. Check your subscription settings to see if MyFitnessPal offers this option; if it does and you might return to Premium in the future, pausing is less disruptive than cancelling.

Check for promotional offers

If cost is your concern, visit MyFitnessPal's pricing page or contact their support team and ask if any discounts are currently available. First-time annual subscribers sometimes receive reduced rates, and occasional holiday promotions lower the monthly cost. If a discount brings the price down to an acceptable level, you might keep your subscription instead of cancelling.

Preventing unwanted charges in the future

After you cancel, take steps to avoid accidentally resubscribing or forgetting to cancel again if you choose to use MyFitnessPal's paid tier in the future.

Set a calendar reminder before renewal

Add your renewal date to your phone's calendar with a reminder set for 48 hours before renewal. This reminder ensures you have time to cancel if you decide not to renew, and it keeps you aware of charges even if you plan to keep the subscription.

Monitor your payment method statements

Check your bank, GCash, or Maya account statements weekly, especially during the first month after cancellation. This habit catches any unauthorised charges immediately and gives you time to dispute them. Yafee recommends setting up email notifications for all transactions above PHP 500, so you are alerted to any charge from MyFitnessPal right away.

Uninstall or disable the app

After cancellation, you can keep the free app on your phone or uninstall it. If you uninstall, you eliminate any temptation to accidentally reactivate a paid subscription by clicking an in-app upsell button. If you keep the app, it will display your free account status clearly and remind you that your premium access has ended.

Cancellation address and contact information

If you need to contact MyFitnessPal's support team or send a formal cancellation notice, use the following information.

Official support channel

MyFitnessPal operates a web-based support portal at support.myfitnesspal.com. This portal allows you to submit cancellation requests, refund requests, and general account inquiries. Responses typically arrive within 24 to 48 business hours. For faster resolution, include your account email, subscription plan, renewal date, and the reason you are cancelling.

Corporate address

MyFitnessPal's corporate parent is Under Armour, Inc. The primary administrative office is located in Austin, Texas. If you file a formal complaint with Philippine regulators (DTI or NTC), you may reference this address as the company's principal place of business in the United States.

Under Armour, Inc. (MyFitnessPal Division)
Corporate Headquarters
Austin, Texas, USA

For official complaints in the Philippines, escalate to the Department of Trade and Industry (DTI) at consumer.ph or the National Telecommunications Commission (NTC) at ntc.gov.ph. Both agencies accept formal complaints about subscription billing and unauthorised charges.

Why yafee helps you cancel with confidence

Yafee is a contract and consumer rights platform built to help Philippine residents understand their legal protections and take action against unauthorised charges. Our guides translate complex subscription terms and consumer laws into clear steps you can follow on your own. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds from companies that failed to honour their cancellation requests.

If your cancellation request was rejected, if you received a charge after you cancelled, or if you need help escalating a complaint to the DTI or NTC, Yafee provides templates, sample letters, and step-by-step escalation guidance. Bookmark this page and share it with anyone in the Philippines struggling with MyFitnessPal billing or other digital subscriptions.