How to cancel MyFitnessPal in canada and protect your refund rights

Understanding MyFitnessPal and why you might cancel

MyFitnessPal is a nutrition and fitness tracking application that lets you log meals, monitor exercise, and measure progress toward your health goals. The free tier provides basic food tracking, barcode scanning, and logging tools. If you subscribe to Premium or Premium+, you unlock ad-free browsing, faster logging, custom macro tracking, and personalized meal planning-but you also commit to recurring monthly or annual charges on your payment method.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, you've switched to a different fitness app, or you've achieved your health goals and no longer need premium features. Yafee understands that cancelling a subscription should be straightforward, and our goal is to ensure you cancel correctly the first time, avoid unexpected charges, and claim any refund you're entitled to under Canadian consumer law.

Why canadians cancel MyFitnessPal

Cost is the most common reason. At $36.99 per month for Premium or $38.66 for Premium+, these subscriptions add up quickly. Many users stop using the app after a few months, making ongoing charges feel wasteful. Others switch to competing apps like Cronometer, Lose It!, or Simply Piano. Life changes-new jobs, moving, or shifting fitness priorities-also drive cancellations. Yafee is here to walk you through every step so you don't lose money to forgotten charges.

Your data remains after cancellation

An important fact that reassures many users: cancelling your subscription does not automatically delete your food diary, weight history, or account data. Your free account remains active after Premium expires, and you can still access your historical logs and progress. If you decide to cancel, your data stays with you unless you explicitly delete your account-which is a separate action you can perform anytime after cancellation.

MyFitnessPal pricing in canada

Before you cancel, review exactly what you're paying for each plan.

If you're on an annual plan and cancel early, understand that MyFitnessPal does not typically offer prorated refunds for unused months. This is where Canadian consumer rights come into play.

Your consumer rights and cancellation protections in canada

Canada's consumer protection laws give you specific rights when cancelling digital subscriptions, and understanding them strengthens your position.

Legal framework under canadian consumer protection law

Canadian consumer protection does not automatically grant a blanket 14-day cooling-off period for all digital subscriptions sold in Canada. However, your rights depend on your province and whether the service was faulty, misrepresented, or breached. Under the Consumer Protection Act (provincial legislation varies by province-Ontario, British Columbia, and Alberta are primary jurisdictions), you have the right to cancel if MyFitnessPal failed to deliver the promised service, charged you without clear consent, or engaged in unfair business practices. Yafee's legal specialists recommend documenting all communications with MyFitnessPal in case you need to escalate a dispute. If MyFitnessPal refuses to honour your cancellation or refund request, you can file a complaint with your provincial consumer protection authority-such as the Service Alberta, Ontario Consumer Protection Authority, or Consumer Protection BC.

Your legal position

You have the right to:

• Cancel your subscription at any time, effective upon MyFitnessPal's confirmation
• Request a prorated refund if you cancel within a billing cycle and the service was not delivered as promised
• Withdraw consent to recurring billing if MyFitnessPal did not obtain clear, informed consent upfront
• File a complaint with your provincial consumer protection body if MyFitnessPal refuses to honour your cancellation

You do not automatically have the right to:

• A refund for unused months on an annual plan (unless the service failed or was misrepresented)
• Cancel retroactively and claim refunds for months already charged

How to cancel MyFitnessPal in canada

MyFitnessPal requires you to send a cancellation request by tracked international mail to a US-based address, as the company does not offer in-app or email cancellation for Canadian users. This method protects you by creating a dated proof of delivery.

Step 1: gather your account and payment information

Before you write your cancellation letter, collect the following details to include in your request:

• Your full name and email address associated with the MyFitnessPal account
• Your account username
• The phone number or payment method linked to your subscription (last four digits of your credit card or PayPal email)
• Your current billing cycle end date (you can find this in your app under Settings > Subscription or account settings)

Step 2: draft your cancellation letter

Compose a clear, professional letter addressed to MyFitnessPal that includes:

• Your full name and account details (username and email)
• The date of your request
• A clear statement: "I request immediate cancellation of my MyFitnessPal Premium [or Premium+] subscription effective [today's date or desired cancellation date]"
• Your payment method details (card ending in XXXX or PayPal email) so they match it to your account
• A request for written confirmation of cancellation to your email address
• If applicable, a note requesting a prorated refund if you cancelled mid-cycle or if the service failed to deliver as promised

Keep your language professional and factual. Avoid emotional language or lengthy explanations-your legal right to cancel does not depend on your reason.

Step 3: send your cancellation by tracked international mail

Do not send your cancellation by regular post. You must use a tracked, signed service so you have dated proof of delivery. Yafee recommends these methods:

• Canada Post Registered Mail with proof of delivery: This service costs approximately $12-15 CAD and provides a tracking number and signature confirmation at delivery. Request a return receipt so you receive proof that MyFitnessPal received your letter.
• DHL, FedEx, or UPS international tracked delivery: These services are faster (typically 5-7 business days to the US) and provide real-time tracking. Costs range from $25-50 CAD depending on service level.

Allow 7-14 business days for your letter to arrive at MyFitnessPal's US address. Do not assume the cancellation is complete until you receive written confirmation from MyFitnessPal via email.

Step 4: send your letter to the correct MyFitnessPal address

Address your tracked letter to:

MyFitnessPal, Inc.
[Current mailing address for US headquarters]
Attention: Customer Service / Billing Department
United States

Contact MyFitnessPal's customer support chat or in-app help to confirm the current mailing address, as corporate addresses can change. Yafee advises taking a screenshot of the address confirmation before you mail your letter-this protects you if MyFitnessPal later claims they did not receive your request at an outdated address.

Step 5: monitor your billing after cancellation

After you send your cancellation letter, monitor your bank or credit card statement carefully for 30-45 days. MyFitnessPal should stop charging you on your next billing cycle date. If you see a charge after your cancellation date, you have grounds to dispute it with your bank and escalate a complaint to your provincial consumer protection authority. Yafee recommends setting a calendar reminder to review your statement on the date your previous billing cycle would have renewed.

Refunds and what you can expect

Understanding MyFitnessPal's refund policy helps you manage expectations and know whether you have a legitimate claim.

Prorated refunds for early cancellation

MyFitnessPal does not automatically issue prorated refunds if you cancel mid-month or mid-year. However, you may have grounds to request a refund if:

• You cancelled within the first 7-14 days of a new subscription (if the company's terms permit this window)
• The service failed to deliver its promised features (for example, the app crashed repeatedly or food database was unavailable for an extended period)
• You did not explicitly consent to recurring billing and MyFitnessPal charged you without proper authorization
• MyFitnessPal misrepresented the cost, features, or cancellation process upfront

If any of these conditions apply, include a refund request in your cancellation letter and reference the specific Canadian consumer protection law (your provincial Consumer Protection Act) that supports your claim.

When to escalate a refund dispute

If MyFitnessPal refuses to process a refund you believe you're entitled to, take these steps:

1. Reply to MyFitnessPal's cancellation confirmation email (or send a follow-up tracked letter) stating that you dispute the refusal and cite the legal basis for your claim (e.g., Ontario Consumer Protection Act, Section 37 for unauthorized billing).
2. If MyFitnessPal does not respond within 14 days, contact your provincial consumer protection authority:
   • Ontario: File a complaint with the Consumer Protection Act enforcement office
   • British Columbia: Contact Consumer Protection BC
   • Alberta: File a complaint with Service Alberta
3. Simultaneously, contact your bank or credit card issuer and request a chargeback for any disputed charges. Provide them with your cancellation letter (proof of delivery) and MyFitnessPal's refusal to honour your request.

Your bank can reverse charges within 60-120 days of the transaction, depending on your card issuer. This is your final recourse if the company refuses to cooperate.

Cancellation timeline and what happens next

The entire cancellation process from sending your letter to losing access to MyFitnessPal Premium can take 4-8 weeks, depending on delivery and MyFitnessPal's processing time.

Expected timeline

• Days 1-3: You prepare and mail your tracked cancellation letter.
• Days 4-14: Your letter travels to the MyFitnessPal US address. Allow 7-14 business days for international mail.
• Days 15-25: MyFitnessPal receives your letter and processes your cancellation request. The company typically confirms cancellation within 5-10 business days of receipt.
• Days 25-60: Your subscription expires on the next scheduled billing cycle. You will lose access to Premium or Premium+ features on that date. Any charges made after your cancellation date should be disputed immediately.

After your subscription ends, your free MyFitnessPal account remains active. You can continue logging food and exercise, but you lose ad-free browsing, custom macro tracking, and other paid features.

Common mistakes to avoid when cancelling

Cancellation is straightforward if you follow the correct process, but many users make errors that delay the process or cost them money.

Mistake 1: assuming in-app cancellation is available

MyFitnessPal does not offer a straightforward "cancel my subscription" button in the app for Canadian users. Do not waste time searching your account settings for this option. You must send a formal cancellation request by tracked mail to the US address. Yafee advises users to stop looking for in-app options and move straight to the postal method.

Mistake 2: sending cancellation by regular mail without tracking

If you send an untracked letter and MyFitnessPal claims they never received it, you have no proof of delivery. Your provincial consumer protection authority will side with you only if you can demonstrate that MyFitnessPal received your cancellation request. Always use Canada Post Registered Mail or an international courier service with tracking and signature confirmation.

Mistake 3: assuming cancellation takes effect immediately

Cancellation does not stop charges on the same day you mail your letter. Your subscription remains active until your next billing cycle date or until MyFitnessPal confirms receipt and processes your request. Continue monitoring your account to ensure no charges occur after your intended cancellation date.

Mistake 4: not requesting written confirmation

Always ask MyFitnessPal to confirm your cancellation in writing via email. If a dispute arises later, this email is proof that the company accepted your cancellation request. Without it, you're relying on your tracked letter as your only evidence.

Mistake 5: forgetting to dispute unauthorized charges

If MyFitnessPal charges you after your cancellation date, contact your bank immediately to initiate a chargeback. Do not assume the company will refund you voluntarily. Banks can reverse charges only within 60-120 days, so act quickly if you spot a post-cancellation charge.

Comparison of fitness apps if you're switching

If you're cancelling MyFitnessPal because you've found a better app, compare these popular alternatives used by Canadian fitness enthusiasts.

All of these apps allow you to export your data or download your history before you leave. Most do not lock you into long-term contracts, so switching is easier than with MyFitnessPal.

Checklist for cancelling MyFitnessPal

Use this step-by-step checklist to ensure you complete your cancellation correctly and protect your refund rights.

• [ ] Write down your MyFitnessPal username, email, and last four digits of your payment method.
• [ ] Note your current subscription end date from your account settings.
• [ ] Draft a professional cancellation letter (see Step 2 above).
• [ ] Confirm the current MyFitnessPal US mailing address via customer support and take a screenshot.
• [ ] Print your cancellation letter and prepare it for mailing.
• [ ] Visit Canada Post or your chosen courier and purchase tracked, signed mail service.
• [ ] Mail your letter and save the tracking number and receipt.
• [ ] Record the exact date you mailed your cancellation letter.
• [ ] Wait 7-14 business days for delivery; monitor your tracking number online.
• [ ] Wait an additional 5-10 business days for MyFitnessPal to process and confirm your cancellation via email.
• [ ] Check your email for cancellation confirmation and save it in a folder for your records.
• [ ] On your next scheduled billing cycle date, verify that no charge appears on your bank or credit card statement.
• [ ] If a charge appears, contact your bank immediately to dispute it and reference your MyFitnessPal cancellation confirmation email.

After your subscription ends

Cancellation is complete, but your relationship with MyFitnessPal's free tier continues-and you have options for what to do with your account and data.

Access to your account and data

Your MyFitnessPal account does not close when your Premium subscription ends. You retain a free account with full access to your food diary, exercise history, weight trends, and all historical data. Log in anytime to review your progress, export your data, or pick up where you left off if you decide to resubscribe later.

Exporting your data

If you're switching to a competing app, export your MyFitnessPal data before you fully abandon your account. Most fitness apps allow you to download or export your food and exercise logs in a standard format (CSV or PDF). This ensures you retain your personal health records and can transfer them to your new app if needed.

Deleting your account permanently

If you want to remove your MyFitnessPal account entirely and ensure no personal data remains, you can request account deletion. This is a separate action from subscription cancellation. Contact MyFitnessPal customer support and request permanent account deletion. Be aware that once you delete your account, you lose access to all your historical data, so export it first if you want to keep your records.

How yafee can help you cancel and protect your rights

At Yafee, we understand that subscription management can be frustrating, especially when cancellation requires sending mail to the United States. Yafee has helped thousands of Canadian consumers navigate subscription cancellations, dispute unauthorized charges, and recover refunds under consumer protection law. Our contract law specialists are familiar with MyFitnessPal's cancellation process and the consumer protections available to you in your province.

If you encounter resistance from MyFitnessPal, need help documenting your cancellation, or want to file a complaint with your provincial consumer protection authority, Yafee provides guidance on every step. Visit yafee.com today to review your cancellation options, understand your legal rights, and take control of your subscriptions. Yafee makes it simple to cancel correctly the first time and protect yourself from hidden charges.

Key takeaways

Cancelling MyFitnessPal in Canada requires you to send a formal request by tracked mail to a US address-there is no in-app cancellation option. You must use Canada Post Registered Mail or an international courier service with signature confirmation to create proof of delivery. Your subscription remains active until your next billing cycle or until MyFitnessPal confirms your cancellation in writing. Canadian consumer protection law grants you the right to request a refund if the service failed, was misrepresented, or if you did not consent to recurring billing. If MyFitnessPal refuses your cancellation or refund request, escalate your complaint to your provincial consumer protection authority-such as Ontario's Consumer Protection Act enforcement office, Consumer Protection BC, or Service Alberta. Yafee's resources and expert guidance help you navigate the entire process and recover any money you're entitled to under law. Yafee is your partner in protecting your consumer rights and cancelling subscriptions correctly.