How to cancel Just Dance in new zealand: your complete guide to subscriptions and refunds

What Just Dance is and how it works

Just Dance exists in two distinct forms: a one-time purchased game and a recurring subscription service. You might own Just Dance 2025 as a permanent digital or physical console game, or you might subscribe to Just Dance+ for streaming access to a rotating library of choreographed songs. Understanding which model you own determines whether you can cancel and how. At Yafee, we've helped thousands of New Zealand consumers distinguish between these two products so they cancel the right service.

The one-time purchase model

When you buy Just Dance 2025 or any edition outright, you acquire a perpetual licence to that game under the terms of your console or digital store's platform agreement. You play offline, unlock songs through gameplay progression, and no automatic renewal occurs. Cancellation does not apply here because there is no subscription to terminate.

The Just dance+ subscription model

Just Dance+ is a separate streaming service layered on top of the base game. You pay a recurring monthly, quarterly, or annual fee to stream a large catalogue of songs without unlocking them through play. This subscription renews automatically unless you cancel it before your next billing date. This is the service you must cancel if you want to stop recurring charges.

Just Dance pricing in new zealand

Your current costs and alternatives determine whether cancellation makes financial sense.

Why pricing affects your cancellation decision

If you purchased the game as a single payment, you own it permanently and have no subscription to cancel. If you added or bundled Just Dance+, that subscription charges you monthly (NZ$5.90) or annually (NZ$39.90) until you terminate it. Yafee recommends checking your bank or platform statements immediately to confirm whether you are being charged monthly, quarterly, or annually. This tells you exactly which service to cancel and when your next charge is scheduled.

When to cancel Just dance+ and when to keep it

Your usage patterns and budget determine whether cancellation is the right choice.

Reasons to cancel Just dance+

You should cancel if you have stopped playing regularly, if the rotating song catalogue no longer appeals to you, if you have unlocked sufficient content in the base game to sustain your enjoyment, or if the monthly cost no longer fits your budget. You might also cancel if you prefer other rhythm games or if your gaming habits have shifted. There is no penalty for cancelling before your renewal date; you simply cease future charges and retain access to the base game you purchased.

Reasons to keep Just dance+

Retain your subscription if you play weekly, if you value regular song updates, or if the annual pass (NZ$39.90) delivers better value than alternative entertainment spending. The 12-month option reduces to only NZ$3.33 per month, which is exceptional value for regular players. At Yafee, we recommend calculating your weekly play frequency: if you play more than once per week, the subscription typically justifies its cost through the breadth of available content.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 protect your right to cancel subscriptions and recover money under specific circumstances.

Your legal position

Under the CGA, digital content suppliers (including Ubisoft, which operates Just Dance) must provide services that are of acceptable quality, fit for purpose, and delivered with reasonable care. If Just Dance+ fails to deliver its promised catalogue or becomes unplayable, you may claim a refund under section 17 of the CGA. Additionally, the Fair Trading Act prohibits misleading conduct: if the company did not clearly disclose auto-renewal terms before you subscribed, you have grounds to dispute charges. The Commerce Commission enforces these laws and investigates complaints where suppliers breach them.

Your cancellation rights

You have an unconditional right to cancel Just Dance+ at any time. No contract locks you in after your first payment. New Zealand consumer law assumes that subscription services operate on the basis of mutual consent; either party may terminate without penalty or early-exit fees. Once you cancel, Ubisoft must cease charging you at your next renewal date. If they continue charging after you cancel, you can dispute the transaction with your bank under the Payment Card Industry rules or lodge a complaint with the Commerce Commission.

How to cancel Just Dance in new zealand

Follow these platform-specific steps to terminate your subscription immediately.

Cancel on PlayStation network (PSN)

1. Log into your PlayStation Network account on any device.
2. Navigate to your Account settings and select Subscriptions.
3. Locate Just Dance+ in your active subscriptions list.
4. Select Just Dance+ and choose the option to cancel or turn off auto-renewal.
5. Confirm the cancellation. PSN will display your final billing date.
6. You will receive a confirmation email within minutes.

Cancel on xbox game pass or xbox store

1. Sign into your Microsoft Account on Xbox.com or your console.
2. Go to your Account settings and select Subscriptions.
3. Find Just Dance+ (or your active Ubisoft+ pass if bundled).
4. Select Manage subscription and choose Cancel.
5. Confirm your cancellation. Microsoft will retain access until your current billing period ends.
6. Check your email for a cancellation confirmation from Microsoft or Ubisoft.

Cancel through the ubisoft website or app

1. Visit the official Ubisoft account portal at www.ubisoft.com and log in with your username and password.
2. Navigate to the Account section and select Subscriptions or Billing.
3. Locate your active Just Dance+ subscription.
4. Click the option to cancel subscription or turn off auto-renewal.
5. Read the final confirmation prompt and confirm your cancellation.
6. Ubisoft will send a confirmation email. Your access continues until the end of your current billing period.

Cancel via nintendo eShop

1. On your Nintendo Switch console, open the eShop.
2. Select your user profile and navigate to Account Settings.
3. Choose Subscriptions and locate Just Dance+.
4. Select Just Dance+ and choose the option to turn off auto-renewal or cancel.
5. Confirm the cancellation. Nintendo will process this immediately.
6. Your access remains valid until the end of your billing period.

Cancel by contacting ubisoft support directly

1. Email Ubisoft Support at the address provided in the Contact section below, or visit the official Ubisoft Support website (support.ubisoft.com).
2. Clearly state your intent to cancel Just Dance+ and provide your Ubisoft account email address.
3. Include any relevant subscription details (monthly or annual plan, approximate start date).
4. Request written confirmation of your cancellation and your final billing date.
5. Expect a response within 5 to 10 business days.
6. Retain this email as proof of cancellation in case of future billing disputes.

Timeline and what happens after cancellation

Understanding the post-cancellation period removes uncertainty and helps you plan your next steps.

Your access during the cancellation period

When you cancel Just Dance+, your subscription terminates at the end of your current billing cycle, not immediately. If you pay monthly (NZ$5.90), you retain full access for the remainder of that month. If you pay annually (NZ$39.90), you keep your streaming catalogue access for the remainder of that year. Platform-specific differences apply: PlayStation, Xbox, and Nintendo each process cancellations on slightly different timelines, but none will revoke access before your next billing date. Yafee recommends noting your next renewal date before you cancel so you know exactly when your access will expire.

What happens to your saved progress

Cancelling Just Dance+ does not erase your game progress, unlocked songs, or saved scores. These remain tied to your console or platform account indefinitely. You can log back into the base game (if you own it) and continue playing offline or with unlocked content. The subscription cancellation only removes your access to the streaming catalogue; it does not delete your account or gaming history.

Your ability to resubscribe

You can reactivate Just Dance+ at any time after cancellation by visiting your platform's store or the Ubisoft website and selecting Resubscribe. No waiting period applies. Your pricing may change depending on current promotional rates when you resubscribe. At Yafee, we note that platforms occasionally offer win-back discounts (such as a discounted first month) to former subscribers, so it is worth checking for offers before you resubscribe.

Refunds for Just dance+ subscriptions

Your eligibility for a refund depends on how long you have subscribed and whether you have grounds under consumer law.

Refunds within 30 days of subscription

New Zealand consumer law implies a 30-day refund period for digital subscriptions, particularly if you purchased via a platform such as PlayStation or Xbox. If you subscribed fewer than 30 days ago and you have barely used the service, you may request a full refund of your subscription fee. Submit your request through your platform's support team (PlayStation Support, Xbox Support, or Nintendo Support) with your order confirmation and a brief explanation. Most platforms will issue the refund within 10 business days.

Refunds after 30 days

If more than 30 days have passed since your subscription began, you are generally outside the statutory refund window unless you can demonstrate that the service failed to meet acceptable quality standards under the Consumer Guarantees Act. If Just Dance+ exhibits persistent technical failures, crashes, or fails to provide the advertised catalogue, you may file a complaint with Ubisoft Support and request a partial or full refund based on the period during which the service was deficient. This route requires documentation (screenshots, dates, descriptions of faults) and patience; Ubisoft's response typically takes 10 to 15 business days.

Disputing charges through your bank

If Ubisoft refuses your refund request, you retain the right to dispute the charge through your bank or credit card provider under the Payment Card Industry dispute resolution rules. Contact your bank's dispute department, provide evidence of your cancellation request (confirmation emails, screenshots), and explain why the charge should not have been processed. Your bank will initiate a chargeback investigation, typically resolved within 30 days. Yafee advises keeping all cancellation confirmations and correspondence so you can provide evidence if a dispute becomes necessary.

Common mistakes when cancelling Just Dance

Cancellation is straightforward if you avoid these preventable errors.

Confusing the base game with the subscription

Many New Zealand players mistakenly try to cancel their Just Dance 2025 game itself when they only want to cancel the Just Dance+ add-on. The base game cannot be "cancelled" because it is a one-time purchase; cancelling your subscription simply removes your access to the streaming song catalogue. You will still own and be able to play the base game with its unlocked content. Double-check which service you are actually cancelling before confirming the action on your platform.

Cancelling but forgetting to confirm

Some platforms (PlayStation, Xbox, Nintendo) ask you to confirm your cancellation a second time before finalising it. If you do not complete this confirmation step, your subscription remains active and you will be charged again at your next renewal date. Always wait for a confirmation email from your platform or Ubisoft before assuming your cancellation is complete. Yafee recommends screenshotting the final confirmation screen as backup proof.

Failing to cancel a bundled pass

If you purchased Just Dance 2025 Deluxe, your package includes a 3-month Just Dance+ pass. This pass auto-renews unless you cancel it separately. Owning the game does not automatically cancel the bundled subscription. You must log into your platform account and specifically terminate the Just Dance+ add-on before your 3 months expire. Check your active subscriptions list immediately after purchase to identify any bundled passes.

Ignoring platform-specific cancellation paths

Cancelling via Ubisoft's website does not always cancel your PlayStation or Xbox subscription simultaneously. Each platform manages its billing independently. If you subscribed through PlayStation Network, you must cancel through PSN settings, not through Ubisoft's portal. Attempting to cancel through the wrong system leaves your platform subscription active and will result in continued charges. Verify which platform holds your subscription before you initiate cancellation.

Comparison of Just dance+ versus similar services

Alternative rhythm games and subscription services offer different value propositions.

Why Just dance+ offers strong value

If you own multiple platforms or play frequently, Just Dance+ at NZ$3.33 per month (annual billing) undercuts nearly every alternative rhythm game subscription. Beat Saber requires virtual reality equipment and charges a higher entry fee. Ring Fit Adventure costs more upfront and does not include a subscription model. Ubisoft+ bundles Just Dance+ with 100+ additional games, making it worthwhile if you play other Ubisoft titles (Assassin's Creed, Far Cry). At Yafee, we recommend comparing your total annual spending across all gaming subscriptions before cancelling Just Dance+; you may find that consolidating onto Ubisoft+ actually saves you money.

What to do after you cancel Just Dance

The period following your cancellation requires a few simple confirmations to ensure finality.

Verify your cancellation in writing

If you cancelled through a platform (PlayStation, Xbox, Nintendo), take a screenshot of your Subscriptions page showing that Just Dance+ no longer appears on your active list. If you cancelled through Ubisoft's website, screenshot the cancellation confirmation page and save the confirmation email. These images serve as proof if Ubisoft attempts to charge you after your cancellation date or if a dispute arises. Yafee advises retaining these files for at least 6 months after your final billing date.

Monitor your next billing cycle

Set a calendar reminder for your next scheduled renewal date (the date shown in your cancellation confirmation). Log into your platform account on that date and verify that no charge has been processed. If a charge appears after you have cancelled, contact your platform's support team immediately and request a refund, citing your cancellation confirmation as evidence. Most platforms issue refunds for erroneously charged subscriptions within 5 to 10 business days.

Check your bank statements

Review your bank or credit card statement for your next two billing cycles after cancellation to ensure no further charges appear. If you see a charge that should not be there, dispute it with your bank and reference your cancellation confirmation email. Your bank can initiate a chargeback if Ubisoft cannot justify the charge in response to your dispute.

Checklist for cancelling Just Dance in new zealand

How to contact ubisoft if cancellation fails

If you encounter problems during cancellation or Ubisoft refuses your refund request, escalate your complaint to the company's formal support channels.

Ubisoft UK support address (postal mail)

Ubisoft Customer Support, Ubisoft UK Limited, Chertsey Road, Guildford, Surrey GU1 4TN, United Kingdom. Include your Ubisoft account email, subscription details, date of purchase, and a clear statement of your cancellation request or refund claim. Post this letter via registered mail so you retain proof of delivery. Expect a response within 15 to 20 business days.

Ubisoft online support

Visit support.ubisoft.com and select "Contact Support." Choose the Just Dance option from the game menu and describe your issue (subscription cancellation or refund request). Attach any relevant screenshots or documentation. Ubisoft's automated response will provide a ticket number; use this number to track your case. Typical response time is 5 to 10 business days.

Escalation to the commerce commission

If Ubisoft fails to respond within 20 business days or refuses to honour your cancellation or refund right under the Consumer Guarantees Act, you can lodge a formal complaint with the Commerce Commission at www.comcom.govt.nz. The Commission investigates breaches of the CGA and the Fair Trading Act at no cost to you. Provide your case number from Ubisoft Support, copies of all correspondence, and a detailed description of the problem. The Commission will contact Ubisoft and attempt to resolve the matter within 30 to 60 days.

Conclusion: take control of your Just Dance subscription

Cancelling Just Dance+ in New Zealand is a straightforward process when you follow the correct platform-specific steps and keep evidence of your cancellation. Whether you own the base game as a permanent purchase or subscribe to the streaming catalogue, your consumer rights under the Consumer Guarantees Act and the Fair Trading Act protect your ability to cancel without penalty or hidden fees. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations and resolve billing disputes; the same legal protections apply to your Just Dance account. Take action today by identifying your platform, locating your active subscription, and confirming your cancellation in writing. Your gaming experience should bring you joy, not unwanted recurring charges. If Ubisoft resists your cancellation or refuses a legitimate refund, do not hesitate to escalate to the Commerce Commission. Yafee is here to empower you with knowledge and practical steps so you retain full control over your digital entertainment spending.