How to cancel Just dance+ and stop recurring charges in the UK

Why consumers cancel Just dance+ and your right to do so

Just Dance+ is Ubisoft's subscription service offering unlimited access to choreographed routines and music across multiple gaming platforms. You pay a recurring monthly or annual fee, and your membership renews automatically unless you actively cancel. Understanding your cancellation rights under UK consumer law ensures you take control of your subscription without unnecessary delay or penalty.

You may be cancelling because you have completed the routines, your gaming platform no longer supports the app, or your fitness priorities have shifted. Some subscribers cancel after a trial period expires, whilst others discover the automatic renewal caught them off guard. Regardless of your reason, UK consumer legislation protects your right to cancel without justification or financial penalty.

Yafee is here to guide you through every step of the cancellation process, ensuring you understand both your legal position and the practical actions required to stop charges.

Common reasons UK consumers cancel Just dance+

Your circumstances may align with one of several typical cancellation triggers. You might have exhausted the existing song library, relocated to an unsupported gaming platform, or found the subscription no longer fits your budget. Others cancel because fitness interests have evolved or family circumstances have changed. Whatever your reason, your statutory right to cancel remains unchanged under the Consumer Rights Act 2015.

Your statutory cancellation rights under UK law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you possess the right to cancel your Just Dance+ subscription within 14 days of purchase without providing any reason. This cooling-off period applies to all digital services purchased at a distance, including subscriptions you activate online or through an app. Furthermore, Ubisoft cannot charge you a penalty for exercising this statutory right, and they must process your cancellation request promptly once received.

After the 14-day period expires, you retain the unconditional right to cancel at any time. However, refunds after this period become subject to Ubisoft's cancellation policy rather than your automatic statutory entitlement. Consequently, understanding your timing is essential to maximising your financial protection.

Your legal position: You have a non-negotiable right to cancel without penalty within 14 days of purchase under the Consumer Rights Act 2015. After this period, you may cancel at any time, though refund eligibility depends on Ubisoft's terms and the regulatory framework governing digital services. If Ubisoft refuses to honour your cancellation request, you can escalate the complaint to the Office of Fair Trading (OFT) or your relevant consumer authority.

Just dance+ subscription plans and current pricing

Your subscription tier determines the billing amount you will cease paying once cancellation completes.

Current subscription plans in GBP

How your payment is processed and billed

Ubisoft automatically processes your subscription payment on your renewal date using your registered payment method. Your debit card, credit card, or PayPal account is charged according to your plan without further action required from you. You receive a confirmation email before each renewal, which serves as your notice to cancel if you wish to stop the charges.

Monitor your bank or card statements monthly to verify the correct amount has been charged. If you discover an error or unauthorised charge, contact your bank immediately. Yafee recommends combining a dispute with your payment provider with a formal cancellation request to Ubisoft to ensure comprehensive protection.

Methods for cancelling Just dance+ on different platforms

Your cancellation method depends on the platform you use and where you created your account.

Cancelling through the Just dance+ app or web portal

The simplest cancellation route is via the official Just Dance+ app or Ubisoft's web portal. This method allows you to cancel immediately and receive instant confirmation of your request.

1. Open the Just Dance+ app or visit the Ubisoft account portal on your web browser
2. Sign in with your account email and password
3. Navigate to your account settings or subscription management section
   • In the app, select "Account" then "Subscription"
   • On the web portal, locate "Manage Subscription" in your profile menu
4. Select "Cancel Subscription" or "End Membership"
5. Review the cancellation summary, which will display your final billing date
6. Confirm your cancellation by selecting the final confirmation button
7. Save or screenshot the cancellation confirmation page for your records

Cancelling via postal request

If you prefer a formal written record or encounter technical difficulties with the app or website, you may submit a cancellation request by post. This method provides documented proof of your request and is particularly useful if you need to escalate a dispute later.

1. Prepare a letter requesting cancellation of your Just Dance+ subscription
   • Include your full name, account email address, and date of birth
   • State the subscription plan type (monthly or annual)
   • Request the cancellation effective date (immediate or end of current billing period)
   • Request written confirmation of cancellation
2. Send your letter to the Ubisoft customer support address listed in your account agreement or on the official website
3. Use Royal Mail Special Delivery or another tracked postal service to obtain proof of delivery
4. Retain your proof of posting and a copy of your cancellation letter for your records
5. Allow 14 days for a written response confirming cancellation

Cancelling via email to customer support

Emailing Ubisoft customer support provides a timestamped record of your cancellation request whilst avoiding postal delays. Yafee recommends this method when you require speed and documented evidence.

1. Locate the official Ubisoft customer support email address on their website (typically [email protected] or a region-specific address)
2. Compose an email with a clear subject line: "Just Dance+ Subscription Cancellation Request"
3. Include the following information in your email body:
   • Your full name
   • Your Ubisoft account email address
   • Your subscription plan type
   • A clear statement requesting immediate cancellation
   • Your preferred contact email for confirmation
4. Send the email and immediately create a calendar reminder to follow up if you receive no response within 7 days
5. Save a copy of your email and any response in a dedicated folder for reference

What happens after you cancel Just dance+

Cancellation takes effect according to your request, and you should understand what to expect next.

Timeline and access after cancellation

Once your cancellation is confirmed, you retain access to Just Dance+ content until your current billing period ends. If you cancelled on the 15th of a month and your renewal date is the 30th, you retain full access for the remaining days. You lose access only when your paid period expires, after which you cannot log in or download new routines.

Ubisoft will cease charging your payment method on your next scheduled renewal date. Consequently, your final charge occurs on the date your subscription would have renewed, not the date you submitted your cancellation request. This is standard practice under UK consumer law and is disclosed in most subscription agreements.

Refunds and eligibility after the 14-day period

Within the 14-day cooling-off period, you are entitled to a full refund of your subscription payment, with limited exceptions if you have consumed a significant portion of the digital content. After this period, refunds depend entirely on Ubisoft's cancellation policy and the specific circumstances of your subscription.

If you cancelled within 14 days and have not accessed the service extensively, you should request a full refund in writing. Ubisoft must process this refund within 14 days of receiving your cancellation request. If they refuse, you can raise a complaint with your payment provider (your bank or PayPal) and escalate to the Financial Conduct Authority (FCA) if the amount is material.

Yafee advises documenting your refund request separately from your cancellation request to ensure clarity. State explicitly: "I am requesting a full refund under my statutory cancellation right within the 14-day cooling-off period." This removes any ambiguity about your intention.

Verifying cancellation and stopping future charges

After your cancellation confirmation arrives, take the following steps to verify that charges have ceased.

1. Monitor your bank or card statement for the next two billing cycles to confirm no further charges appear
2. Log into your Ubisoft account and confirm your subscription status displays as "cancelled" or "inactive"
3. If you receive a renewal charge after your confirmed cancellation date, contact your bank immediately to dispute it as unauthorised
4. Submit a formal complaint to Ubisoft with your cancellation confirmation and bank statements showing the unwanted charge
5. If Ubisoft does not respond or resolve the dispute within 30 days, escalate your complaint to the Office of Fair Trading

Common mistakes when cancelling Just dance+

Cancellation is straightforward, but a few preventable errors can complicate the process. Awareness of these pitfalls helps you avoid unnecessary frustration and ensures your cancellation proceeds smoothly.

Confusing account deletion with subscription cancellation

Deleting your Just Dance+ account and cancelling your subscription are not the same action. Deleting your account removes your profile, saves, and personal data but does not stop recurring charges. You must explicitly cancel your subscription through the subscription management menu, not the account settings. Yafee recommends cancelling your subscription first, then waiting to confirm that no charges occur before considering account deletion.

Cancelling too late in your billing cycle

If you cancel near the end of your billing month or year, you risk Ubisoft processing a renewal charge before your cancellation takes effect. Request cancellation as early as possible in your billing cycle to create a buffer. For annual subscriptions, cancel at least 30 days before your renewal date to ensure adequate processing time.

Failing to retain cancellation confirmation

Ubisoft may dispute that they received your cancellation request, particularly if you cancel by email or post. Always save or screenshot your cancellation confirmation. If cancelling via post, use a tracked delivery service and keep the receipt. This documentation becomes essential if you need to dispute an unwanted charge with your bank or escalate a complaint to the Office of Fair Trading.

Not monitoring your bank statements after cancellation

Even with confirmed cancellation, system errors or administrative delays can result in unintended charges. Check your statements for two full billing cycles after your cancellation takes effect. If a charge appears, report it to your bank within 60 days to maximise your protection under the Chargeback scheme.

Protecting yourself from repeat billing issues

Once you have cancelled, take proactive steps to prevent accidental re-subscription or billing disputes.

Checking your payment authorisations

After cancellation, review your active payment authorisations with your bank or PayPal. Some merchants retain standing authorisation to charge your account even after a subscription ends. Ask your payment provider to revoke Ubisoft's permission to charge your account. This extra layer of protection prevents any possibility of future unauthorised charges.

Updating your contact information

Ensure your registered email address with Ubisoft remains active so that you receive cancellation confirmation and any related communications. If you change email address, update your Ubisoft account first to maintain the paper trail. Yafee recommends using a dedicated folder or filter in your email to organise all subscription-related messages for easy reference.

What to do if ubisoft refuses your cancellation request

Ubisoft is legally obliged to honour your cancellation request. If they refuse, delay processing, or continue charging after confirmation, you have formal remedies.

Escalating a complaint to the office of fair trading

If Ubisoft does not respond to your cancellation request within 14 days or continues charging after you have cancelled, file a formal complaint with the Office of Fair Trading (OFT). The OFT regulates consumer protection and subscription services under the Consumer Rights Act 2015. Provide your cancellation request, confirmation of delivery, bank statements showing unwanted charges, and Ubisoft's response (or lack thereof). The OFT can compel Ubisoft to cease charges and refund unauthorised amounts.

Disputing charges through your bank

Your bank or PayPal account offers a chargeback or dispute mechanism if Ubisoft charges your account after you have cancelled. Contact your payment provider, provide your cancellation confirmation and bank statements, and request a chargeback. Your bank will investigate and, in most cases, reverse the charge within 30-60 days. This does not prevent you from also escalating to the OFT if Ubisoft's conduct warrants regulatory attention.

Cancellation checklist and final verification

Use this checklist to ensure your cancellation is complete and your financial protection is secured.

Contacting ubisoft to confirm your cancellation address

For postal cancellations, Ubisoft's mailing address is available on your account portal or in your subscription agreement. You may also contact Ubisoft customer support via their official website to request the current cancellation mailing address for your region. In the United Kingdom, Ubisoft typically processes subscription cancellations through their regional support centre.

Yafee has helped thousands of UK consumers cancel subscriptions and recover unauthorised charges through clear documentation and timely escalation. By following the steps outlined above, you protect your rights under the Consumer Rights Act 2015 and ensure that your Just Dance+ cancellation is processed promptly and without penalty. Retain all cancellation documentation, monitor your bank statements closely, and escalate to the Office of Fair Trading if Ubisoft fails to honour your cancellation within 14 days. Your consumer protections are comprehensive and enforceable - use them with confidence.