How to cancel your Just Dance subscription and reclaim your money in ireland

Why you might want to cancel Just Dance

Your reasons for cancelling Just Dance are valid, whatever they are. You may have lost interest in the choreography, discovered a fitness platform that suits you better, or found that the song library no longer delivers the value you expected. The service starts as an exciting proposition but your priorities shift, your budget tightens, or your gaming habits change. Yafee understands this transition happens to thousands of subscribers every month.

The positive news is that cancelling Just Dance is straightforward once you know the correct procedure and your legal entitlements. The challenge lies in locating the right contact details, ensuring your cancellation is formally recorded, and pursuing a refund if Irish consumer law entitles you to one. This guide walks you through every step, grounded in the Consumer Rights Act 2022 and supported by practical advice from Yafee's legal team.

Understanding Just Dance subscription types

Just Dance operates two distinct subscription models. Just Dance+ is the current streaming service, granting you access to a continuously expanding catalogue of songs and choreography routines within the game. Just Dance Unlimited is the legacy service, which Ubisoft has been phasing out since mid-2024. Your cancellation method depends on which service you hold, where you purchased it (PlayStation Store, Xbox Game Pass, Nintendo eShop, or direct from Ubisoft), and whether your subscription remains active.

When cancellation is the right choice

You should cancel if you have stopped using the service, if the song library no longer matches your fitness interests, or if you are unhappy with the frequency of content updates. You might also cancel if you have discovered a competing fitness subscription, if the EUR 24.99 annual cost no longer fits your budget, or if you prefer a different dance-based exercise platform. Yafee recommends reviewing your usage over the past 30 days before you commit to cancellation; if you have not opened the game in that period, cancellation is likely the right decision.

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Your consumer rights under irish law

Ireland's Consumer Rights Act 2022 provides you with powerful legal protections when you subscribe to digital services like Just Dance.

Your right to cancel within 14 days

If you purchased Just Dance+ or Just Dance Unlimited online or through a digital storefront (PlayStation Store, Xbox Game Pass, Nintendo eShop), you entered into a distance contract. Under the Consumer Rights Act 2022, section 19, you have the right to cancel this contract within 14 calendar days from the date of purchase without providing any reason and without penalty. This cooling-off period is your statutory right.

Your legal position: This 14-day window applies only if you have not downloaded, streamed, or otherwise accessed the content before submitting your cancellation request. Once you have begun using Just Dance, your cooling-off right expires. However, you may still have grounds for a refund or price reduction if the service is faulty, does not match the description, or becomes unavailable.

Refund rights if content is removed or unavailable

Ubisoft regularly removes songs from Just Dance+ due to licensing agreements ending. If you paid for a subscription expecting access to specific songs, and those songs are subsequently delisted without compensation, you may have grounds for a partial refund under the Consumer Rights Act 2022, section 62. The service you received is not of satisfactory quality if material content is withdrawn without notice.

Similarly, if the Just Dance+ service becomes inaccessible-due to server downtime, account restrictions, or removal of your regional access-and this prevents you from using what you paid for, this constitutes a breach of the contract. Document any outages or access denials with screenshots and timestamps.

Where to escalate if Just Dance refuses your request

If Just Dance and Fitness does not respond to your cancellation or refund request within 30 days, or if they refuse your request without reasonable justification, you can escalate to the Competition and Consumer Protection Commission (CCPC). The CCPC enforces consumer rights in Ireland and can investigate complaints, issue orders, and pursue enforcement action against traders who breach the Consumer Rights Act 2022.

Contact the CCPC at: Consumer Helpline, 01 402 5555 or visit www.ccpc.ie. You may also submit a formal complaint online if Just Dance has breached your statutory rights. Yafee's legal team recommends keeping detailed records of all correspondence before you escalate.

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Pricing and subscription costs

Understanding what you are paying each month or year helps you decide whether cancellation is justified.

How to check your current billing method

Your cancellation method depends on where you purchased your subscription. If you bought Just Dance+ directly from Ubisoft, you cancel through Ubisoft support. If you purchased through Xbox Game Pass or PlayStation Plus, you cancel through that platform's subscription settings. Knowing your billing method before you start the cancellation process saves you time and reduces the risk of your request being lost.

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How to cancel Just Dance step by step

Follow these specific steps based on where you purchased your subscription.

Step 1: gather your account and subscription details

1. Locate your Ubisoft account email address or username
   • Check the email address associated with your Just Dance account
   • If you purchased through PlayStation, Xbox, or Nintendo, note that account email as well
2. Find your subscription start date and any order confirmation emails
   • Search your email inbox for "Just Dance" and "subscription" or "receipt"
   • Note the date you subscribed; this determines whether you fall within the 14-day cooling-off window
3. Take a screenshot of your current subscription status
   • Navigate to your account settings within Just Dance or your platform
   • Document the service name, price, and renewal date

Step 2: contact Just Dance and fitness directly

Ubisoft requires written notice to cancel your Just Dance+ or Just Dance Unlimited subscription. A formal written request creates a legal record and ensures your cancellation is processed correctly.

1. Send an email to the official support address
   • Email: [email protected] or [email protected]
   • Use the subject line: "Cancellation request for Just Dance+ subscription"
   • Include your full name, Ubisoft username, registered email address, and the email address on your account
2. Clearly state your cancellation request in the email body
   • Write: "I request cancellation of my Just Dance+ subscription effective immediately."
   • Include the subscription start date and any relevant order number
   • State whether you are within the 14-day cooling-off period and if you are pursuing a refund
3. Request written confirmation of cancellation
   • Ask the support team to confirm your cancellation in writing and provide a reference number
   • Set a deadline of 7 working days for their response

Step 3: alternatively, contact Just Dance and fitness by phone

If you prefer immediate confirmation, telephone support is available during business hours.

1. Call the Just Dance and Fitness customer service line
   • Phone: 01 827 3040 (Ireland)
   • Have your account details and subscription information ready before you call
   • Ask the agent to confirm your cancellation and provide a reference number
2. Request that the agent send written confirmation by email
   • Email confirmation creates a legal record and protects you if a dispute arises
   • Ask for the agent's name and the date and time of the call
3. Note the reference number they provide
   • Write down the cancellation reference number, date, and time
   • Keep this information for your records and future correspondence

Step 4: if you purchased through a platform subscription

If your Just Dance subscription is bundled with Xbox Game Pass, PlayStation Plus, or Nintendo Switch Online, you may need to cancel through that platform instead.

1. For Xbox Game Pass
   • Log in to your Xbox account at xbox.com
   • Navigate to "Memberships" and select "Xbox Game Pass"
   • Select "Manage subscription" and click "Cancel subscription"
   • Confirm the cancellation on the next screen
2. For PlayStation Plus
   • Log in to your PlayStation Network account at playstation.com
   • Navigate to "Account" and select "Subscriptions"
   • Find your PlayStation Plus subscription and click "Cancel subscription"
   • Confirm the cancellation
3. For Nintendo Switch Online
   • Open the Nintendo eShop on your Switch console
   • Navigate to "Account Settings" and select "Subscriptions"
   • Find Just Dance+ and select "Cancel"
   • Confirm the cancellation

Step 5: monitor your account for confirmation

1. Check your email inbox for cancellation confirmation
   • Ubisoft typically confirms cancellation within 2 to 5 business days
   • If you do not receive confirmation within 7 business days, follow up with a second email
2. Log in to your Just Dance account to verify cancellation
   • Your subscription status should show "cancelled" or "expired"
   • You should no longer be charged at the next renewal date
3. Check your payment method for any attempted charges
   • Review your credit card or bank statement for the next billing cycle
   • If you are charged after cancellation, report it immediately to Just Dance support and your bank

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Pursuing a refund under irish consumer law

Cancellation and refund are separate rights under the Consumer Rights Act 2022; you can cancel your subscription and separately claim a refund if you qualify.

Refunds within the 14-day cooling-off period

If you purchased Just Dance+ or Just Dance Unlimited within the last 14 calendar days and have not accessed the service, you are entitled to a full refund without providing a reason. Send your refund request in the same written format as your cancellation request, clearly stating that you are exercising your right to cancel within the statutory cooling-off period and requesting a full reimbursement.

Refunds after the cooling-off period expires

If you are beyond the 14-day window, a refund is only available if the service is faulty or does not match the description. For example, if songs have been removed without compensation, if the service is unavailable in your region, or if Ubisoft has materially changed the service, you can pursue a refund or price reduction. State your grounds clearly in your written request to support.

Processing timelines for refunds

Ubisoft must process your refund within 14 calendar days of receiving your cancellation request, in accordance with the Consumer Rights Act 2022. If the refund is not credited to your original payment method within this period, follow up in writing and escalate to the CCPC if necessary.

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After you cancel Just Dance

Cancellation does not end your journey; these final steps ensure you avoid unexpected charges and resolve any lingering issues.

What happens to your game progress

Cancelling your Just Dance+ subscription does not delete your game save data or progress. Your achievements, scores, and custom playlists remain stored on your device. However, you lose access to the online song catalogue and cannot download new content. Your offline songs and routines remain playable if you have downloaded them to your device before cancellation.

Preventing accidental resubscription

After cancellation, disable auto-renewal on your account to prevent accidental resubscription. Log in to your Ubisoft account, navigate to "Subscriptions," and confirm that auto-renewal is set to "Off." If you purchased through Xbox, PlayStation, or Nintendo, perform the same check on those platforms.

If you are charged after cancellation

If Just Dance charges your payment method after you have submitted a cancellation request, contact your bank or credit card issuer immediately and request a chargeback or reversal. Simultaneously, send a formal complaint to Just Dance support with screenshots of both your cancellation request and the unauthorized charge. If the company does not refund you within 14 days, escalate to the CCPC.

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Common mistakes to avoid when cancelling

Thousands of consumers cancel subscriptions every month, and Yafee has identified the pitfalls that delay refunds or prevent cancellation from taking effect.

Mistake 1: cancelling through the wrong channel

If you purchased Just Dance+ directly from Ubisoft, cancelling through Xbox or PlayStation will not work. Conversely, if you purchased through Game Pass, cancelling your Ubisoft account will not stop the charges. Always verify where you purchased the subscription and cancel through that same platform. Check your most recent receipt email to confirm.

Mistake 2: not requesting written confirmation

A verbal cancellation or an online form submission without confirmation creates no legal record. Ubisoft may claim they never received your request. Always send a formal written email or letter requesting cancellation, and ask for written confirmation in return. Yafee advises keeping copies of all correspondence indefinitely.

Mistake 3: cancelling on the renewal date

If you cancel on the day your subscription renews, you may still be charged for the next billing cycle. Cancel at least 48 hours before your renewal date to ensure the cancellation is processed in time. Check your renewal date in your account settings before you submit your cancellation request.

Mistake 4: assuming silence means cancellation

If Ubisoft does not respond to your cancellation request within 7 business days, do not assume your cancellation has been processed. Follow up with a second email and escalate to the CCPC if you receive no response within 14 days. Yafee recommends sending all cancellation requests by registered email or email with read receipt enabled.

Mistake 5: not pursuing a refund separately

Cancellation and refund are distinct rights. You can cancel and separately claim a refund if you fall within the 14-day cooling-off period or if the service is faulty. If you do not explicitly request a refund, Ubisoft may cancel your subscription but retain your payment. Always state your refund entitlement in your cancellation request.

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How yafee helps you cancel safely

Yafee specializes in contract law and consumer rights, and has helped thousands of Irish consumers cancel subscriptions, pursue refunds, and escalate disputes to regulatory authorities. When you use Yafee's guides, you benefit from legal expertise grounded in the Consumer Rights Act 2022 and verified contact details for companies and enforcement bodies. Yafee's approach is methodical: gather evidence, communicate in writing, follow the statutory timeline, and escalate if the company refuses.

Whether you are within the 14-day cooling-off period or pursuing a refund for a faulty service, Yafee provides the legal framework and practical steps you need to succeed. Our guides are updated regularly to reflect changes in consumer law and company policies.

Your next steps

Visit Yafee.com for tailored advice specific to your subscription type and billing method. Yafee's legal team can review your correspondence with Just Dance and advise on escalation strategies if the company refuses your cancellation or refund. Yafee also maintains a database of verified contact details for Just Dance and other subscription services across Ireland.

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Contact details for Just Dance and fitness

Use these verified contact details when you submit your cancellation or refund request.

Email contact

Email: [email protected] or [email protected]

Include your full name, Ubisoft account email, username, subscription start date, and a clear statement requesting cancellation and, if applicable, a refund.

Telephone contact

Phone: 01 827 3040 (Ireland)

Call during business hours (Monday to Friday, 9:00 AM to 5:00 PM Irish time). Have your account details ready and request written confirmation by email.

Official website

Visit support.ubisoft.com for additional account management options and subscription FAQs.

Regulatory escalation contact

If Just Dance refuses your cancellation or refund, escalate to the Competition and Consumer Protection Commission (CCPC):

Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1, D01 C576

Phone: 01 402 5555

Website: www.ccpc.ie

Email complaints online at: www.ccpc.ie/consumer/make-a-complaint

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Summary and final checklist

Cancelling your Just Dance subscription is straightforward when you follow the legal framework and procedural steps outlined in this guide.

Why yafee is your trusted guide

Yafee has guided thousands of Irish consumers through subscription cancellations, refund disputes, and regulatory escalations. Our legal framework is grounded in the Consumer Rights Act 2022, our contact details are verified, and our procedural steps are tested. When you cancel your Just Dance subscription using Yafee's approach, you protect your money, create a legal record, and ensure that your rights under Irish law are upheld. Yafee's mission is to translate complex contract law into plain, actionable steps-so you cancel confidently and reclaim what you are owed.