How to cancel Just dance+ in australia and stop unwanted auto-renewal charges

What Just dance+ is and why you might cancel

Just Dance+ is Ubisoft's subscription streaming service that unlocks hundreds of dance tracks and choreography routines for current Just Dance game titles. It operates across console platforms-PlayStation, Xbox, and Nintendo Switch-with monthly, quarterly, and annual billing options. You may subscribe for a few months to explore new content, then cancel once you've mastered your favourite routines. Others cancel because auto-renewal charges caught them by surprise, or the subscription no longer aligns with their gaming habits. Whatever your reason, Yafee has helped thousands of Australian consumers navigate cancellation with clarity and confidence. This guide walks you through every step.

Just dance+ versus Just Dance unlimited

This distinction matters when you search your subscription or contact support. Just Dance Unlimited was the older subscription model and has been phased out for recent releases. Just Dance+ is the current service bundled with new game copies and sold separately on platform storefronts. If you hold an older subscription or trial code from a bundled purchase, you may still see legacy product names in your account. When you navigate platform stores or contact support, confirm which product you actually own so you cancel the right one and avoid confusion.

Why cancellation timing is critical under australian consumer law

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have statutory rights around billing and auto-renewal. If you've been charged unexpectedly, you typically have a limited window to dispute the charge with your platform or bank. Cancelling your subscription immediately stops future auto-renewal, but it does not automatically reverse past charges. Yafee recommends acting within 14 days of an unexpected charge to maximise your chances of a refund decision in your favour. The Australian Competition and Consumer Commission (ACCC) enforces these rights if a company breaches them.

Just dance+ pricing and subscription plans

Pricing for Just Dance+ varies slightly by platform, but Ubisoft publishes standard Australian Dollar rates across console stores. The table below shows typical costs; promotional offers and bundle prices with game purchases may differ by retailer and timing.

How auto-renewal affects your billing

Every Just Dance+ plan is set to auto-renew by default at the end of your billing cycle unless you actively switch it off. Auto-renewal means the platform charges your payment method automatically and continues your subscription. This is where most cancellation requests begin: a player forgets about the subscription, the charge posts, and they realise they no longer want it. The earlier you cancel, the sooner you stop future charges. If you've already been charged for a renewal you didn't want, Yafee recommends documenting the charge date and lodging a dispute with your platform or bank within 14 days to strengthen your refund claim.

Platform-specific pricing variations

Just Dance+ is sold through PlayStation Store, Xbox Store, Nintendo eShop, and occasionally third-party retailers. Each platform sets its own pricing within Ubisoft's guidelines, and promotional offers (discounts, bundle deals, extended trials) are platform-specific. Always confirm the current price on your chosen platform before purchase. Regional pricing for Australia applies in AUD; international retailers may charge in other currencies and incur exchange-rate fees.

Should you cancel Just dance+?

Before you cancel, consider whether the service still delivers value to your gaming routine or whether cancellation truly suits your circumstances.

Reasons to keep your subscription

You should keep Just Dance+ if you actively play the game weekly, enjoy the rotating song library, or participate in the online community events. The annual plan ($37.45) offers the best value if you plan sustained use. Bundle deals with new game purchases may include trial periods that cost nothing upfront, giving you time to explore the full library before committing further.

Reasons to cancel your subscription

Cancel if you haven't opened the app in over a month, you've exhausted your favourite routines, your gaming habits have shifted away from Just Dance, or the monthly cost no longer justifies the entertainment value. Cancel immediately if you discover unexpected charges or if auto-renewal has been enabled without your explicit consent. Under Australian Consumer Law, you have the right to cancel a subscription at any time, and the law requires companies to provide a simple, cost-free cancellation mechanism.

How to cancel Just dance+ on each platform

Cancellation steps differ depending on where you purchased your subscription. Follow the method that matches your platform.

Cancel Just dance+ on PlayStation store

1. Open your PlayStation 5 or PlayStation 4 console and navigate to the home screen.
2. Scroll to your profile icon (top-right corner) and select it.
3. Choose "Account" and then "Payment and subscriptions."
4. Select "Subscriptions" from the menu.
5. Locate Just Dance+ in the list of active subscriptions.
6. Highlight Just Dance+ and press the Options button on your controller.
7. Select "Cancel subscription" from the pop-up menu.
8. Confirm the cancellation when prompted. You will receive an on-screen confirmation and an email to your registered PlayStation Network account.

Your subscription cancels at the end of your current billing cycle. You retain access to Just Dance+ content until that date. No refund is issued for the remaining portion of your current billing period unless you dispute an unexpected charge within 14 days.

Cancel Just dance+ on xbox

1. Press the Xbox button on your controller to open the guide.
2. Navigate to "Profile and system," then "Settings."
3. Select "Account" and then "Subscriptions."
4. Locate Just Dance+ in your active subscriptions list.
5. Highlight it and press the A button to open subscription details.
6. Select "Manage subscription."
7. Choose "Cancel subscription" and confirm your choice.
8. Xbox will display a confirmation message and send an email receipt.

Cancellation takes effect at the end of your current billing cycle. Game Pass members should verify that Just Dance+ is a separate subscription and not bundled with Game Pass Ultimate; if it's bundled, cancellation of the separate subscription does not affect your Game Pass membership.

Cancel Just dance+ on nintendo switch

1. From the Nintendo Switch home screen, select "System Settings" (the gear icon).
2. Scroll down and select "Users."
3. Choose the user account linked to your Just Dance+ subscription.
4. Select "Shop Menu Settings."
5. Choose "Manage subscriptions."
6. Locate Just Dance+ and select it.
7. Press "Cancel subscription" and confirm the action.
8. Nintendo will display confirmation on screen and send an email to your registered Nintendo Network account.

The cancellation applies at the end of your current billing period. You maintain access to Just Dance+ until that date. If you purchased the subscription through the Nintendo eShop website instead of the console, you can also cancel through your account settings on the eShop website.

Cancel Just dance+ through the nintendo eShop website

1. Visit the Nintendo eShop website and sign in with your Nintendo Account.
2. Hover over your profile icon (top-right) and select "Account settings."
3. Choose "Subscriptions" from the left sidebar.
4. Find Just Dance+ in the list of active subscriptions.
5. Click the "Manage" button next to it.
6. Select "Cancel subscription."
7. Confirm your cancellation request.
8. Refresh your account page to verify the cancellation is pending.

Web-based cancellations process immediately and take effect at the end of your current billing cycle. You receive a confirmation email within minutes.

Cancel Just dance+ on iOS or android via the app stores

If you purchased Just Dance+ through the Apple App Store or Google Play Store (rather than directly through a console), you must cancel through the app store, not the Just Dance+ app itself.

1. For Apple App Store (iOS):
• Open the "App Store" app and tap your profile icon (bottom-right).
• Select "Subscriptions" and find Just Dance+.
• Tap "Cancel subscription" and confirm.
2. For Google Play Store (Android):
• Open the "Google Play" app and tap your profile icon (top-right).
• Select "Payments and subscriptions," then "Subscriptions."
• Find Just Dance+ and tap "Cancel subscription."
• Confirm the cancellation.

Cancellations through app stores take effect at the end of your current billing cycle. You do not lose access to the app or its content until your paid period expires. App store cancellations are among the most straightforward; your confirmation email arrives within one business day.

Timeline: when your cancellation takes effect

Yafee recommends understanding when your subscription actually stops so you can plan ahead and avoid surprise charges.

Immediate cancellation versus end-of-cycle cancellation

All major platforms (PlayStation, Xbox, Nintendo Switch, Apple App Store, Google Play) cancel your subscription at the end of your current billing cycle, not immediately. If you cancel on day 5 of a 30-day monthly plan, you keep full access to Just Dance+ for the remaining 25 days, then access terminates automatically. You are not charged again. This approach protects both you and Ubisoft: you receive the full service you paid for, and Ubisoft avoids refund disputes over partial-month usage. If you want immediate access termination, contact Ubisoft support directly, though this typically does not trigger a pro-rata refund unless you have a legal entitlement.

When to cancel to avoid the next billing cycle

To avoid a charge on your next renewal date, cancel at least 48 hours before your billing date. Your current billing date appears on your platform account under subscription details. For example, if your monthly renewal is on the 15th of each month, cancel by the 13th at the latest to prevent the next charge from posting. Yafee advises setting a phone reminder one week before your renewal date so you have time to cancel if you've decided not to continue.

Refunds: what you're entitled to under australian consumer law

Cancellation stops future charges; refund entitlement is a separate question governed by Australian Consumer Law and platform refund policies.

Your legal position on refunds

Under the Australian Consumer Law, you have the right to a refund if the service is faulty, misleading, or not fit for purpose. You are also entitled to cancel within the first 14 days of purchase and claim a refund if the purchase was made online and you changed your mind. However, Ubisoft and platform stores often impose a "no refund for change of mind" policy after 14 days or after you've accessed the service. If you cancel after 14 days, Ubisoft is not obligated to refund any portion of your current billing period under consumer law, though individual platform policies may be more generous. If you were charged without authorisation or following a failed cancellation attempt, you have strong grounds for a refund claim under Australian Consumer Law and should escalate to the ACCC if the company refuses.

How to request a refund for an unwanted charge

1. Log into your platform account and navigate to your transaction history or order history.
2. Locate the Just Dance+ charge you wish to dispute. Note the transaction date, amount, and order ID.
3. Contact the platform's customer support (PlayStation Support, Xbox Support, Nintendo Support, Apple Support, or Google Play Support) within 14 days of the charge.
4. Explain that you did not authorise the charge or that you cancelled your subscription and were charged in error. Provide your transaction details.
5. Request a full refund to your original payment method.
6. The platform will investigate and respond within 5-10 business days. If approved, the refund posts within 3-5 business days after approval.
7. If the platform refuses the refund, you can escalate to the ACCC or lodge a dispute with your bank or credit card provider, citing the Australian Consumer Law.

Keep copies of all correspondence, screenshots of charges, and confirmation of your cancellation request. These documents strengthen your refund claim if escalation becomes necessary.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but a few common errors can delay the process or leave you vulnerable to unwanted charges. Awareness helps you sidestep these pitfalls entirely.

Mistake 1: deleting the Just dance+ app without cancelling the subscription

Removing the app from your console or phone does not cancel your subscription. Auto-renewal continues, and you are charged on your renewal date. Always cancel through your platform's account settings or subscription management menu, not by deleting the app. After cancellation confirmation arrives, you can safely delete the app.

Mistake 2: assuming cancellation is immediate

All cancellations take effect at the end of your current billing cycle. If you cancel expecting immediate access loss, you may be surprised to find Just Dance+ still accessible tomorrow. This is not an error; it's the standard model across all platforms. Plan accordingly if you're cancelling for a reason related to account security or a dispute.

Mistake 3: not documenting your cancellation confirmation

Always take a screenshot of your on-screen cancellation confirmation and save any email confirmation. If a dispute arises later (e.g., you're charged after cancellation), these records prove you took action to stop the service. Without documentation, the platform may assume you never cancelled and deny your refund claim.

Mistake 4: cancelling through the wrong platform

If you purchased Just Dance+ on PlayStation Store, you must cancel on PlayStation Store, not through another console or app store. Each platform manages subscriptions independently. Attempting to cancel through the wrong channel wastes time and leaves your original subscription active.

Mistake 5: ignoring the 14-day refund window

You have 14 days from an unexpected charge to lodge a refund dispute with your platform or bank. After 14 days, your chances of a successful claim drop significantly. Yafee recommends acting immediately upon discovery of an unwanted charge. Check your payment statements weekly during active subscriptions to catch unwanted renewals early.

After cancellation: what happens next

Your cancellation is processed, but understanding the post-cancellation period helps you verify the process worked and avoid confusion.

Confirmation and access retention until end-of-cycle

You receive an on-screen confirmation and email receipt immediately after cancellation. Your access to Just Dance+ content remains active until the end of your current billing cycle. This grace period ensures you receive the full service you paid for. On the day after your billing cycle ends, your access automatically terminates, and you can no longer launch the app or access subscribed content. Free-to-play content (if any exists) may remain available; check the app or contact support to clarify which content requires an active subscription.

Verifying your cancellation status

Log back into your platform account one week after cancellation to verify that Just Dance+ no longer appears in your active subscriptions list. It may appear in a "Cancelled subscriptions" or "Expired subscriptions" section; this is normal. If it still shows as active, contact platform support immediately to investigate. A cancellation that doesn't register prevents auto-renewal from stopping and can result in unexpected charges.

Monitoring for unauthorised re-subscription

After cancellation, monitor your payment method for surprise charges. Although rare, some services attempt to re-enable subscriptions if you update your payment information within a few months of cancellation. Check your bank or credit card statement monthly for the first three months after cancellation. If an unauthorised Just Dance+ charge appears, lodge a dispute with your bank immediately and contact Yafee for guidance on escalation to the ACCC.

Payment methods and security considerations

Your payment method on file is tied to your subscription renewal. Understanding how payment works protects you from unexpected charges.

Which payment methods accept Just dance+ subscriptions

Just Dance+ subscriptions accept major credit cards (Visa, Mastercard, American Express), debit cards, digital wallets (Apple Pay, Google Pay), and platform-specific payment accounts (PlayStation Network Wallet, Xbox gift cards). Prepaid cards and some regional payment methods may not be supported on all platforms; confirm your payment method is compatible before subscribing. If your payment method is declined on renewal, your subscription may pause rather than cancel, and you may accrue debt if the platform retries the charge. Update your payment details or cancel proactively if you're switching payment methods.

Protecting yourself from recurring billing disputes

Use a dedicated credit card for subscriptions and monitor statements weekly. Set up bank alerts for charges over a certain amount (e.g., AU$10) so unexpected subscriptions trigger an immediate notification. If you discover an unauthorised charge, contact your bank within 14 days to initiate a chargeback. Yafee recommends keeping records of all subscription confirmations, cancellation receipts, and correspondence with platforms. These documents are critical if you need to escalate a dispute to the ACCC or your bank's dispute resolution service.

Comparing subscription alternatives and free-to-play options

Before you cancel, you may want to explore alternatives that offer similar value at a lower cost or no cost at all.

If you cancel Just Dance+, you retain access to the base game and its included songs. Ubisoft periodically releases new Just Dance titles with fresh content; purchasing a new base game may offer better value than a year of Just Dance+ if you play sporadically. Evaluate your usage: if you've played fewer than 10 songs in the last three months, the base game alone or free community routines may suffice.

Ubisoft support contact details for further assistance

If you encounter technical issues with cancellation, need to request a refund beyond 14 days, or wish to escalate a complaint, contact Ubisoft or the relevant consumer authority.

Contacting ubisoft australia directly

Ubisoft does not publish a dedicated Australian phone number for consumer support. Your first point of contact is the platform where you purchased Just Dance+ (PlayStation, Xbox, Nintendo, Apple, or Google). If those channels cannot resolve your issue, you can submit a formal complaint to Ubisoft through their official support portal at support.ubisoft.com. Write a clear email detailing your subscription issue, cancellation attempts, and desired resolution. Ubisoft typically responds within 5-7 business days.

For postal correspondence regarding a refund dispute or complaint, you may write to Ubisoft Australia's office address (confirmed via their website). Include your account details, transaction ID, and a clear explanation of your issue. Postal complaints are slower but create a formal record valuable for ACCC escalation if needed.

Escalating to the australian competition and consumer commission (ACCC)

If Ubisoft or your platform refuses a refund you believe you're entitled to under Australian Consumer Law, lodge a complaint with the ACCC at accc.gov.au. The ACCC investigates breaches of consumer rights, including unfair auto-renewal practices and misleading billing. You must first give Ubisoft and the platform 30 days to respond to your complaint before escalating to the ACCC. Document all correspondence and provide the ACCC with copies of your transaction records, cancellation attempts, and refund requests. The ACCC can compel companies to issue refunds and impose penalties for systemic breaches.

Contacting your bank or credit card provider

If a Just Dance+ charge appeared after you cancelled or was never authorised, contact your bank's dispute resolution team within 14 days of the charge. Provide your bank with documentation of your cancellation confirmation and the unauthorised charge. Your bank can initiate a chargeback, which reverses the transaction and investigates the merchant's conduct. This is often faster than waiting for Ubisoft to process a refund request.

Checklist: before and after you cancel

Use this checklist to ensure your cancellation is complete and your refund claim (if applicable) is as strong as possible.

Summary and next steps

Cancelling Just Dance+ in Australia is straightforward when you follow platform-specific steps and understand your rights under Australian Consumer Law. Whether you cancel through PlayStation Store, Xbox, Nintendo eShop, Apple App Store, or Google Play Store, the process takes fewer than five minutes. Your subscription ends at the end of your current billing cycle, and access terminates automatically. If you're charged after cancellation or discover an unauthorised charge, act within 14 days to lodge a refund dispute with your platform or bank.

Yafee has helped thousands of Australian consumers navigate subscription cancellation and secure refunds when entitled. Keep copies of your cancellation confirmation and monitor your payment method for unexpected charges. If Ubisoft or your platform refuses a refund you believe you're entitled to, escalate to the ACCC, which enforces Australian Consumer Law and can compel refunds for breaches.

Ready to cancel? Follow the steps above for your platform, take screenshots of all confirmations, and reach out to Yafee if you encounter resistance from Ubisoft or your payment platform. Your consumer rights are protected, and Yafee is here to help you exercise them with confidence.