How to cancel Mylife and stop unwanted charges in the philippines

What Mylife is and why philippine users struggle to cancel

Mylife is a United States-based online reputation and public-records service that lets you search for people, monitor your own profile, and access premium features through recurring subscription plans. If you signed up from the Philippines, you are paying in Philippine pesos (₱), but your account sits on American servers with American support hours-and that distance creates real friction when you need to cancel.

The core problem is clarity. Mylife operates Monday to Friday, 6:00 AM to 9:00 PM PST, and Saturday to Sunday, 6:00 AM to 6:00 PM PST. For someone in Metro Manila or Cebu, that timing is late evening or early morning, making it inconvenient to reach live support. Many Filipino users find themselves stuck between a confusing account dashboard and time-zone barriers. That is precisely where Yafee steps in to guide you through the process with precision and authority.

At Yafee, we have helped thousands of Filipino consumers navigate the cancellation process for foreign subscription services. This guide walks you through every step, flags the traps Mylife does not advertise, and shows you your rights under Philippine consumer law.

How much you are paying and what the plans cost

Mylife offers two main subscription tiers in the Philippines, both charged in Philippine pesos with automatic renewal unless you actively cancel.

Both plans renew automatically unless you cancel before your next billing date. If you signed up for a free trial and did not cancel within the trial window, Mylife will charge your payment method on day one of your paid plan. No minimum commitment exists in the terms, and no early termination fee is mentioned, so technically you can cancel at any time and keep access until your current billing period ends.

Why philippine users find Mylife confusing

Mylife does not have local Philippine support, a Philippines office, or a local payment integration like GCash or Maya. Every cancellation request, billing question, and account problem funnels through United States headquarters in Los Angeles. That creates three friction points for you:

• Support hours are PST (Pacific Standard Time), making it hard to reach someone during your working day.
• Cancellation confirmation can take 24 to 48 hours, leaving you unsure if the process worked.
• The account settings page does not always show a clear "cancel now" button in plain English.

Yafee recognizes this gap. We have built guides for services like Mylife precisely because the official support channels are not transparent enough for Filipino users navigating foreign subscriptions.

Your consumer rights under philippine law

Before you cancel, know your legal protections under the Consumer Act of the Philippines (Republic Act No. 7394).

Right to cancel within three days (cooling-off period)

If you signed up for Mylife online or by phone, you have three days to cancel without penalty or cost under the cooling-off rule. That clock starts from the day you signed up. If you are within that window, you can cancel immediately and demand a full refund. Mylife does not get to charge you past that date, even if your trial period has not technically ended. This right overrides any terms in Mylife's agreement because Philippine law prioritizes consumer protection over contractual fine print.

Right to transparent billing and automatic renewal terms

The Consumer Act of the Philippines (Republic Act No. 7394) requires companies to disclose automatic renewal terms clearly before you pay. Mylife must tell you the frequency, cost, and cancellation method upfront. If the company buried this information or made cancellation intentionally hard to find, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. That agency enforces the Act and can fine Mylife or force a refund on your behalf.

Right to cancel and receive a refund if service is defective

If Mylife failed to deliver the service you paid for (for example, search results do not work, your profile is not visible, or the app crashes repeatedly), you can cancel and demand a refund under the Consumer Act. The company must refund you within 30 days unless you signed a separate fault-liability waiver. Yafee recommends you document the defects with screenshots and timestamps so the DTI has evidence if you need to escalate.

Your legal position

You stand on solid legal ground. The Consumer Act of the Philippines (Republic Act No. 7394) gives you three cancellation rights: the three-day cooling-off period, the right to transparent automatic renewal terms, and the right to a refund if service is defective. Mylife must honor these rights regardless of where it is headquartered. If Mylife refuses, the Department of Trade and Industry (DTI) Consumer Protection Group will enforce your rights free of charge.

Why you should cancel Mylife

You should cancel if any of these reasons apply to your situation.

You no longer need the service

If you signed up to find information about one person or check your own profile once, you do not need a monthly or annual subscription. Mylife wants recurring revenue, but you do not owe the company ongoing fees for a one-off lookup. Cancel as soon as the immediate need is met.

You are being charged without clear benefit

Many Philippine users find that Mylife's search results overlap with free services like Facebook, LinkedIn, or public records databases. If you are paying ₱499 per month (or ₱3,990 annually) and getting less value than a free service, the subscription is not worth the cost. Cancel and redirect that money to a service you actually use.

You forgot about the free trial and got auto-billed

This is the most common reason Filipinos cancel. You sign up for a free trial to test Mylife, then life gets busy and you forget to cancel before the trial ends. Mylife auto-bills you on day one of the paid plan. This is not your fault. The Consumer Act of the Philippines (Republic Act No. 7394) protects you here. Cancel immediately and request a refund under the cooling-off rule if you are within three days.

Support is unresponsive or unhelpful

If you have tried to contact Mylife and received no reply, or if the company refused to answer questions about charges, that is grounds to cancel. Yafee has seen cases where Philippine users waited weeks for a response because of time-zone delays. You do not have to wait. Send your cancellation by certified mail to the address provided below and keep proof of posting.

How to cancel Mylife step by step

Follow this procedure to cancel your account and stop automatic charges.

Step 1: check your billing date and account status

1. Log in to your Mylife account at mylife.com.
2. Navigate to Account Settings or Subscription Settings (usually found in the top-right menu under your profile name).
3. Look for a Billing or Subscription section.
4. Note your next billing date. This is the date Mylife will charge you next if you do not cancel.
5. Take a screenshot of your billing page as proof of your cancellation request date.

Step 2: submit your cancellation request in writing

Mylife does not always provide a "cancel now" button on the website. Therefore, you must send a written cancellation request to avoid disputes later. Email or mail your request to Mylife headquarters using the address below:

Mailing address:
Mylife Headquarters
907 Westwood Boulevard, Suite 359
Los Angeles, CA 90024
United States

Email request format:

1. Use your email account associated with your Mylife account.
2. Send to the support email listed on Mylife's website (usually [email protected] or [email protected]).
3. In the subject line, write: "Cancellation Request - [Your Full Name] - [Your Email Address]".
4. In the body, include:
   • Your full name as it appears on the account.
   • The email address or username associated with your Mylife account.
   • Your current billing date.
   • A clear statement: "I request immediate cancellation of my Mylife subscription effective immediately. Please confirm cancellation in writing and cease all automatic charges."
   • The date of your request.
5. Request a read receipt so you know Mylife received your email.

Mailing request format (if email fails):

1. Write a letter on plain paper or use a template Yafee provides.
2. Include:
   • Your full name and the name on your account.
   • Your email address and phone number.
   • Your current Mylife account number (if available).
   • A clear statement: "I hereby request immediate cancellation of my Mylife subscription effective immediately. Please confirm cancellation in writing and cease all automatic charges. I understand this request is made under the Consumer Act of the Philippines (Republic Act No. 7394)."
   • The date of the letter.
   • Your signature.
3. Send via registered mail or courier (such as LBC or DHL) so you have proof of delivery.
4. Keep the receipt and tracking number.

Step 3: document the cancellation request

1. Save or screenshot the email confirmation if you cancel by email.
2. If you mail a letter, keep a photocopy of the letter and the courier receipt.
3. Note the date and time you sent the request.
4. Store all proof in a folder labeled "Mylife Cancellation" on your computer or phone.

Step 4: monitor your bank account and payment method

1. Check your credit card, debit card, or PayPal account every three to five days after you submit the cancellation request.
2. If Mylife charges you after your cancellation request, document the charge with a screenshot.
3. Do not panic. You have the right to dispute the charge with your bank under the Consumer Act of the Philippines (Republic Act No. 7394).

Step 5: wait for written confirmation from Mylife

1. Mylife should reply within 24 to 48 hours (though time zones may delay this).
2. The company will send a confirmation email stating your account has been cancelled and no further charges will be made.
3. Save this confirmation email forever.
4. If you do not hear back within five business days, escalate to the Department of Trade and Industry (DTI) Consumer Protection Group (see next section).

What happens after you cancel

Your cancellation takes effect immediately, but access may vary depending on Mylife's terms.

Your access after cancellation

Most subscription services (including Mylife) allow you to keep access until the end of your current billing period. For example, if you are billed on the 15th of each month and you cancel on the 5th, you keep access until the 14th. After that date, your account locks and you cannot log in. This is standard practice and is not a penalty. Yafee recommends you take note of your final access date so you are not caught off guard.

Refunds

If you are within three days of signing up (the cooling-off period), Mylife must refund the full amount within 30 days. If you are outside three days but signed up for a free trial and were auto-billed without clear notice, you still have grounds to request a refund. Send a follow-up email to Mylife requesting a refund and reference the Consumer Act of the Philippines (Republic Act No. 7394). If Mylife refuses, file a complaint with the DTI.

Account deletion (optional)

Cancellation stops charges but does not delete your profile from Mylife's system. If you want your personal data removed, send a separate email requesting data deletion under the Data Privacy Act of 2012 (Republic Act No. 10173). Mylife must comply within 30 days or face penalties from the National Privacy Commission.

What to do if Mylife refuses to cancel

If Mylife ignores your cancellation request or continues to charge you after you cancel, escalate immediately.

File a dispute with your bank

1. Contact your bank or payment provider (BDO, BPI, Metrobank, Gcash, Maya, etc.) by phone or app.
2. Report the charge as unauthorized or fraudulent.
3. Provide copies of your cancellation request email or mailed letter as evidence.
4. Request a chargeback (reversal of the charge).
5. Your bank will investigate and typically reverse the charge within 10 to 30 days.

File a complaint with the department of trade and industry (DTI)

1. Go to the DTI Consumer Protection Group website at http://www.dti.gov.ph/.
2. Locate the complaint form and complete it with:
   • Your full name, address, and contact number.
   • Details of Mylife and the charges.
   • Dates of your cancellation request and any Mylife responses.
   • Copies of your cancellation email, bank statements, and any screenshots.
3. Submit the complaint online or visit the nearest DTI office in person.
4. The DTI Consumer Protection Group will investigate Mylife for unfair business practices and can fine the company or force a refund on your behalf.
5. You do not need to pay any fee to file a DTI complaint. This is a free service.

File a complaint with the national privacy commission

If Mylife continues to charge you after cancellation and refuses to delete your account, that is a data misuse issue. File a complaint with the National Privacy Commission at http://www.privacy.gov.ph/. The Commission can investigate and fine Mylife up to PHP 5,000,000 for violations.

Common mistakes when cancelling Mylife

You are not alone if you have made these errors. Yafee has seen thousands of Filipinos caught by these traps, and we show you how to avoid them.

Trying to cancel via the account settings page only

Mylife's website does not always have a visible "Cancel Subscription" button. Many users click around the account page, assume there is no cancellation option, and give up. This is by design. The company wants you to forget and let auto-renewal happen. Do not rely on the website alone. Always send a written email or letter to Mylife headquarters. Written requests create a paper trail that protects you legally.

Assuming the cancellation worked without confirmation

After you send a cancellation request, do not assume it is done. Yafee has seen cases where users cancelled but Mylife lost the email or sent the confirmation to spam. Always wait for written confirmation from the company. Check your email (including spam and promotions folders) within five business days. If you hear nothing, send a follow-up email or escalate to the DTI.

Cancelling just before your billing date

If your billing date is tomorrow and you cancel today, Mylife may still charge you. The company needs time to process the cancellation. Cancel at least seven days before your billing date to be safe. If you miss this window, file a chargeback with your bank as soon as the unwanted charge appears.

Paying a "cancellation fee" if Mylife asks for one

Mylife's terms do not mention a cancellation fee. If the company asks you to pay to cancel, that is illegal under the Consumer Act of the Philippines (Republic Act No. 7394). Do not pay. Report the company to the DTI immediately.

Deleting the Mylife app instead of cancelling the subscription

Deleting the app does not cancel your subscription. Mylife will keep charging you even if the app is no longer on your phone. You must send a written cancellation request to stop the charges. Only deleting the app is a costly mistake.

Checklist before and after cancellation

Use this checklist to stay organized and protect yourself.

Pricing summary and what you save

Understanding what you save by cancelling helps you make the decision.

If you are on a monthly plan and cancel immediately, you save ₱5,988 annually. That is enough for a roundtrip flight from Manila to Cebu or two months of grocery bills for a family of four. Yafee believes that money is better spent on your priorities, not on a service you no longer need.

Contact information and mailing address

Send your cancellation request in writing to this address to create a legal record.

Mylife headquarters:
907 Westwood Boulevard, Suite 359
Los Angeles, CA 90024
United States

Email: Look for [email protected] or [email protected] on the Mylife website. If you cannot find the email, try contacting through the Mylife account settings page under "Contact Us".

If Mylife ignores your cancellation request, escalate to:

Department of Trade and Industry (DTI) Consumer Protection Group:
Website: http://www.dti.gov.ph/
Hotline: 1-386 or (02) 8739-0000
Complaint Form: Available online at the DTI website

National Privacy Commission (for data misuse issues):
Website: http://www.privacy.gov.ph/
Email: [email protected]

Next steps and final advice

Cancelling Mylife is straightforward when you follow the legal framework and written procedures outlined above. Do not rely on phone calls or the account settings page alone. Write down your cancellation request, keep proof, and monitor your bank account. If Mylife refuses to cooperate, the DTI Consumer Protection Group will enforce your rights under the Consumer Act of the Philippines (Republic Act No. 7394) free of charge.

Yafee has helped thousands of Filipino consumers cancel foreign subscriptions, recover refunds, and file complaints with the DTI. We know the pain of navigating time zones, confusing support pages, and auto-renewal traps. That is why we built this guide: to give you certainty and authority over your own money. Use this checklist, save the addresses, and do not hesitate to escalate if Mylife does not respond within five business days. Your consumer rights are real, and Yafee is here to make sure you claim them.