How to cancel your Mylife membership and stop recurring charges

What Mylife is and why cancellation matters

Mylife is a people-search platform that aggregates public records and personal data into searchable profiles. The service operates on a subscription model, often starting with a low-cost or discounted trial that automatically converts into recurring monthly charges if you do not cancel before the trial expires. Many Australian consumers discover unexpected charges appearing on their credit card statements weeks or months after signing up, which is why understanding how to cancel Mylife is crucial to protecting your finances.

Your situation is not uncommon. Yafee has assisted thousands of consumers who have been caught in Mylife's auto-renewal cycle, and we have seen firsthand how deliberately difficult the service makes it to stop charges. This guide walks you through the exact steps you need to take, the law that protects you, and how to avoid the traps that catch most people off guard.

Why cancellation is harder than it should be

Mylife does not offer a straightforward "cancel" button in your account dashboard. Instead, the company requires you to send a written request by post to their Los Angeles corporate office. This deliberately cumbersome process is designed to discourage cancellations, and it means you must take active steps to prove your cancellation request was received. Without proper documentation, you risk being charged again at your next billing cycle.

How mylife's auto-renewal trap works

You may have signed up for what appeared to be a free or heavily discounted trial period. The critical fine print states that your trial will automatically convert to a paid subscription unless you cancel before the renewal date. Mylife does not send reminders to cancel. Instead, the company relies on consumer forgetfulness to generate recurring revenue. By the time you notice the charge on your statement, several billing cycles may have already occurred.

Mylife subscription plans and approximate pricing in australia

Understanding what you are being charged for is the first step to cancelling effectively and claiming a refund if you have been overcharged.

These figures are approximate and based on what consumers report across review sites and complaint forums. Currency conversion fluctuates, so amounts in Australian dollars change month to month. The most important takeaway is that even a "free" or low-cost trial can trigger a recurring monthly charge of around A$45, which adds up quickly if you forget to cancel.

Why mylife's pricing model catches people off guard

Mylife deliberately obscures its pricing structure on public-facing pages, making it difficult to see what you will be charged before you sign up. Trial offers are presented prominently, but the terms that govern auto-renewal are buried or presented in small text. Once your trial ends, the charge appears on your statement without obvious warning, and by then many customers have forgotten they signed up or do not realise the trial has ended. Yafee has documented this pattern repeatedly in consumer complaints.

Common problems users report with Mylife billing and cancellation

Consumer complaints about Mylife fall into a consistent pattern, and understanding these issues beforehand helps you avoid them and know what to expect if you encounter resistance from the company.

The most frequent cancellation and billing issues

Trial-to-paid conversion shock: You sign up for a trial (often US$1 or A$1.50) with the expectation that nothing further will be charged. At the end of the trial period, a much larger recurring charge (typically US$29.95 or A$45) appears without an obvious reminder email or warning.

Difficulty locating cancellation information: Mylife does not advertise how to cancel on its website. You must search support pages or contact the company directly to learn that cancellation requires a written letter sent by post to Los Angeles.

No confirmation of cancellation: After you send your cancellation letter, Mylife may not acknowledge receipt or send a written confirmation. You are left uncertain whether your cancellation was processed, and charges may continue.

Continued billing after attempted cancellation: Some consumers report sending cancellation requests and still being charged in subsequent billing cycles, suggesting their cancellation was never processed or recorded by Mylife's systems.

Refund denials: When you dispute a charge on your credit card or request a refund from Mylife, the company may refuse, claiming you agreed to the auto-renewal terms in the trial agreement.

Your consumer rights under australian law

Your legal position is protected by Australian consumer law, which imposes strict requirements on companies offering trial periods and auto-renewal subscriptions.

The australian consumer law and automatic renewal requirements

The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), requires that before you enter into a recurring transaction agreement, the business must obtain your express, informed consent. This means the company must clearly disclose the key terms: the price you will pay, when payments will be charged, and how to cancel. Mylife's burial of cancellation information in small print may breach this requirement.

Furthermore, the ACL mandates that businesses offering free or discounted trial periods must send you a reminder before your trial expires. Mylife does not do this. Consequently, you have grounds to argue that your consent to the auto-renewal was not truly "informed" because you were not reminded before the charge took place.

Your right to cancel and claim a refund

Under the ACL, you have the right to cancel a recurring subscription at any time. You are not required to provide a reason. The business must act on your cancellation request promptly and confirm cancellation in writing. If Mylife continues to charge you after you have sent a valid cancellation request, those charges are unlawful under the ACL.

You are also entitled to a refund for any charges incurred after you sent your cancellation request, even if the company claims it did not receive your letter. The burden of proof rests with Mylife, not with you. In accordance with ACL protections, you can dispute these charges through your credit card issuer or bank.

Yafee advises that you keep detailed records of all cancellation attempts. These records are your evidence if you need to escalate your complaint to the ACCC or pursue a chargeback dispute.

How to cancel your Mylife membership by post

Mylife requires cancellation by written letter sent to its corporate office in Los Angeles. Follow these steps precisely to ensure your cancellation request is recorded and to protect yourself legally.

Step 1: gather your account information

Before you write your cancellation letter, collect the following details from your Mylife account or your credit card statement:

• Your full name as it appears on your Mylife account
• Your email address associated with the account
• Your Mylife username (if different from your email)
• Your billing address
• The last four digits of the credit card you used to pay
• The date of your most recent charge
• The amount of your most recent charge (in USD)

Having this information on hand makes your letter clear and unambiguous, which reduces the risk that Mylife will claim it cannot identify your account.

Step 2: draft your cancellation letter

Write a formal letter to Mylife's corporate office. Your letter must be clear, dated, and signed. Use this template:

[Your name]
[Your address]
[Your email address]
[Date]

Mylife Customer Service
[See cancellation address section below for full address]

Re: Cancellation of Mylife subscription account

Dear Sir or Madam,

I hereby request the immediate cancellation of my Mylife subscription account, effective immediately. My account details are as follows:

Mylife username: [your username]
Email address: [your email]
Billing address: [your address]
Last four digits of card: [XXXX]
Date of last charge: [date]
Amount of last charge: [USD amount]

Please confirm receipt of this letter and confirm in writing that my subscription has been cancelled and that no further charges will be applied to my account. I am entitled to cancel this subscription at any time under the Australian Consumer Law.

Yours faithfully,
[Your signature]
[Your printed name]

Keep a copy of this letter for your records before you send it.

Step 3: send your letter by certified or registered post

Do not send your cancellation letter by ordinary post. Use a service that provides proof of delivery, such as:

• Australia Post Registered Mail (provides a receipt and tracking number)
• Australia Post Certified Mail (provides a receipt and allows you to track the letter online)
• An international courier service if sending to the United States (such as DHL, FedEx, or UPS)

The receipt and tracking number are critical evidence. If Mylife later claims it did not receive your cancellation request, you can provide proof of postage. This documentation also supports any dispute you lodge with your bank or credit card issuer.

Step 4: allow time for processing and follow up

International mail from Australia to the United States typically takes 7-14 days to arrive. Allow a further 5-7 business days for Mylife to process your cancellation request. If you do not receive a written confirmation of cancellation within 21 days of posting your letter, send a follow-up email to Mylife's customer service address (if available on their website) and reference your original letter and your tracking number.

Step 5: monitor your credit card statement

After you send your cancellation letter, check your credit card statement carefully for the next two billing cycles. If Mylife charges you again after receiving your cancellation request, you have grounds to dispute the charge. Contact your credit card issuer immediately and reference your cancellation letter and proof of postage.

The cancellation address for Mylife in los angeles

Send your written cancellation request to Mylife's corporate office in Los Angeles. The primary address is as follows:

Mylife.com, Inc.
[Corporate office address - Los Angeles, CA]
United States

Note: Mylife may provide alternative addresses on its website for specific departments (billing, customer service, legal). If you find an alternative address listed on Mylife's website or in your account settings, you may send your letter to that address instead. The critical requirement is that your letter is sent by registered or certified post and arrives at an address controlled by Mylife.

Yafee recommends that you check Mylife's official website immediately before posting your letter, as address information may change. If the company no longer operates or has moved, contact the Australian Competition and Consumer Commission for guidance on how to proceed with your complaint.

What happens after you send your cancellation request

Once your cancellation letter has been received, Mylife must stop all charges immediately. However, the company may not always comply promptly, and you must be prepared to follow up.

If Mylife confirms your cancellation

If you receive written confirmation that your subscription has been cancelled, keep this confirmation email or letter in a safe place. This is your proof that Mylife acknowledged your cancellation request. If charges appear on your statement after this date, you can reference this confirmation when disputing the charge with your bank.

If Mylife does not respond to your cancellation request

If more than 21 days have passed since you sent your certified letter and you have not received confirmation of cancellation, and if Mylife continues to charge you, you have the right to escalate your complaint. You can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC), which has the authority to investigate Mylife's compliance with the Australian Consumer Law. The ACCC can pursue enforcement action against the company if it has breached your rights.

Disputing charges with your credit card issuer or bank

If Mylife charges you after you have sent your cancellation request, contact your bank or credit card issuer and request a chargeback dispute or a refund. Provide your bank with:

• A copy of your cancellation letter
• Proof of postage (tracking number from Registered or Certified Mail)
• Copies of the unauthorised charges on your statement
• Any confirmation email or letter from Mylife acknowledging your cancellation request

Your bank must investigate your dispute within a specified timeframe (typically 30-45 days) and reverse the unauthorised charges if Mylife cannot provide evidence that you authorised the post-cancellation charges. In most cases, banks favour the consumer in disputes involving auto-renewal subscriptions that have not been properly cancelled.

Claiming a refund for charges after your cancellation date

You are entitled to a refund for any charges Mylife applied to your account after the date you sent your cancellation request, in accordance with the Australian Consumer Law.

Requesting a refund directly from Mylife

Send a formal refund request to the same Los Angeles address where you sent your cancellation letter. Include:

• A copy of your cancellation letter and proof of postage
• The dates and amounts of all charges applied after your cancellation request
• A statement that these charges are unlawful under the Australian Consumer Law because they were applied after you cancelled your subscription
• Your request for a full refund of these amounts
• A deadline of 14 days for Mylife to respond

Send this letter by registered post, just as you did with your cancellation request. Keep a copy for your records.

If Mylife refuses to refund you

If Mylife does not respond to your refund request or refuses to refund you, you can pursue the refund through your credit card issuer via a chargeback dispute, or you can lodge a complaint with the ACCC. Yafee recommends the chargeback route first, as it is faster and typically results in a refund within 30-45 days. If the chargeback is unsuccessful, you can then escalate to the ACCC.

Common mistakes to avoid when cancelling Mylife

You are not alone if you are unsure how to navigate this process. Most consumers who cancel Mylife make one or more of these preventable mistakes, and being aware of them now protects you from extending your subscription needlessly.

Mistake 1: assuming your account is cancelled just because you stop using it

Cancelling your Mylife account is not the same as deleting your credit card details or stopping your use of the service. Mylife will continue to charge you automatically unless you explicitly cancel your subscription in writing. Inactivity does not trigger a cancellation.

Mistake 2: sending an email instead of a formal written letter

Mylife's customer service email address may not be monitored regularly, and email cancellation requests are easy for the company to ignore or claim they never received. A registered or certified post letter creates an undeniable paper trail and provides you with proof of delivery.

Mistake 3: not keeping proof of your cancellation attempt

Without a tracking number from registered post or a confirmation email from Mylife, you have no evidence that you attempted to cancel. If a dispute arises, your word against Mylife's is not enough. Always retain proof of postage and any confirmation of cancellation.

Mistake 4: failing to monitor your credit card statement after cancellation

Check your statement for at least two billing cycles after you send your cancellation letter. If Mylife charges you again, dispute the charge immediately. The longer you wait, the harder it becomes to argue that the charge was unauthorised.

Mistake 5: not escalating to your bank or the ACCC if Mylife refuses to cooperate

You are not obligated to accept Mylife's refusal to refund you. Your bank and the ACCC are powerful enforcement tools. Use them if the company fails to honour your cancellation request within a reasonable timeframe.

Comparison: cancellation options and recommended path

Mylife offers only one cancellation method, but you have multiple escalation options if the company fails to cooperate.

What to do after you have cancelled Mylife

Cancellation is not the end of the process. You must verify that the cancellation has taken effect and that no further charges will be applied.

Verify that charges have stopped

Monitor your credit card statement for the next two billing cycles. If no further charges appear, Mylife has honoured your cancellation request. If charges reappear, contact your bank immediately and reference your cancellation letter and proof of postage.

Request deletion of your personal data (optional but recommended)

Mylife holds your personal information in its database even after your subscription is cancelled. If you wish to request that Mylife delete your personal data, send a written request to the same Los Angeles address. Mylife is obligated to consider your request under privacy law, though it may claim that it cannot delete records it obtained from public sources.

Monitor for unexpected charges in the future

Some consumers report being re-subscribed to Mylife months or years after they cancelled, as if their original subscription had never been terminated. Continue to check your credit card statement periodically. If you are charged again, dispute the charge immediately and reference your original cancellation letter.

Get help cancelling your subscription

If you encounter resistance from Mylife or if the company refuses to acknowledge your cancellation request, Yafee has helped thousands of consumers navigate similar disputes with subscription services. Yafee provides step-by-step guidance on how to escalate your complaint to your bank and the ACCC, and can help you draft formal dispute letters that carry legal weight. Visit yafee.com to learn more about your consumer rights and to access templates for cancellation and dispute letters specific to your situation.

Summary: the cancellation checklist

Before you send your cancellation letter, use this checklist to ensure you have completed every step correctly.

Final thoughts: your rights matter

Mylife's deliberate obscuring of cancellation information and reliance on auto-renewal to generate revenue places the burden of action on you. However, Australian consumer law is on your side. You have the right to cancel your subscription at any time, to receive a refund for unauthorised charges, and to escalate your complaint to the ACCC if Mylife fails to comply with these rights. By following the steps outlined in this guide and maintaining detailed records of your cancellation attempts, you protect yourself legally and significantly increase the likelihood that you will succeed in cancelling your subscription and reclaiming any unauthorised charges. Yafee has helped thousands of consumers cancel subscriptions like Mylife and recover refunds they were wrongly denied. Whether you are cancelling today or preparing for future disputes, yafee.com is your resource for clear, legally grounded guidance on consumer rights and cancellation procedures.