How to cancel Justdone.Ai in nigeria and protect your payment

What Justdone.Ai is and why nigerians use it

Justdone.Ai is an AI-powered writing platform that delivers content generation, text rewriting, and editing tools to help you complete writing tasks faster. The service operates from bases in Cyprus and the United Kingdom, and you access it via their website or through mobile applications on the Apple App Store and Google Play.

Nigerian students, freelancers, content creators, and professionals rely on Justdone.Ai to draft essays, rewrite articles, generate social media copy, and polish professional correspondence. The platform runs on a subscription model with upfront trial periods and recurring monthly or annual payment tiers. At Yafee, we understand that many Nigerian users appreciate the tool's functionality but encounter unexpected charges and confusing cancellation procedures. This guide walks you through every step to cancel safely and recover any unauthorised charges.

Who relies on Justdone.Ai across nigeria

Students use Justdone.Ai to accelerate essay writing and academic assignment completion. Content creators and marketing professionals depend on it to draft blog posts, email campaigns, and social media content without waiting for inspiration. Freelancers leverage the platform to meet tight client deadlines while maintaining output quality.

User feedback from Nigerian consumers shows mixed results. Some report smooth billing and excellent output quality, while others describe unexpected subscription renewals, failed cancellation attempts, and unresponsive support channels. Yafee's research indicates that many cancellation problems stem from unclear interface navigation rather than deliberate obstruction by the company.

How Justdone.Ai pricing works for nigerian customers

Justdone.Ai displays all prices exclusively in United States Dollars (USD) on its website. When you pay from Nigeria using a naira-denominated bank account or payment card, your financial institution converts the USD amount to Nigerian Naira (₦) using the exchange rate applicable on your transaction date. This means your final charge in naira fluctuates based on real-time currency movements.

The platform offers no Nigeria-specific pricing tier or local currency payment option. You pay in USD regardless of your physical location or banking currency.

Justdone.Ai subscription plans and billing cycles

Understanding your active plan, renewal date, and cost structure is essential before cancelling.

The 7-day trial carries the highest hidden cost risk for Nigerian users. Many customers activate the trial, forget about the 7-day window, and watch a ₦15,400+ monthly charge appear unexpectedly on their bank statements when the platform auto-upgrades them to the paid tier. Set a phone reminder or calendar alert before day 3 if you activate the trial and remain uncertain about keeping the service.

Your consumer rights under nigerian law

Your legal protections when cancelling Justdone.Ai are grounded in the Federal Competition and Consumer Protection Act 2018 (FCCPA), which governs all commercial transactions with Nigerian consumers.

The federal competition and consumer protection act 2018 and your cancellation rights

Under the FCCPA, you hold the statutory right to cancel an online subscription without penalty during a cooling-off period. In accordance with the Act's Article 63, which regulates distance contracts (including digital services accessed remotely), you may cancel within 14 days of purchase or first subscription charge without providing justification or incurring termination fees.

Furthermore, the FCCPA explicitly prohibits automatic renewal practices that trap consumers into unwanted charges. Section 138 of the Act requires that any business operating recurring payment plans must provide clear, conspicuous disclosure of all terms before charging your card, and must make cancellation at least as easy as signup. When a company makes cancellation deliberately obscure or impossible, you have grounds to escalate the matter to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's enforcement authority.

Your legal position

You are entitled to cancel Justdone.Ai immediately, regardless of how many days remain on your subscription. If you cancel within 14 days of your first charge, you can request a full refund without explaining your reason. If you cancel after day 14, the FCCPA does not mandate a refund, but you may still demand one if the company failed to provide clear cancellation instructions before you paid. If Justdone.Ai refuses to cancel your subscription or ignores your cancellation request for more than 7 days, you can lodge a complaint with the FCCPC at www.fccpc.gov.ng or file a report with your bank to reverse unauthorised charges.

Methods to cancel Justdone.Ai

You have multiple cancellation channels; using the fastest method reduces the risk of unwanted renewal charges.

Cancel via the Justdone.Ai account dashboard

Log into your Justdone.Ai account on their website and locate your subscription or billing settings. Most SaaS platforms place this in a "Settings", "Account", "Billing", or "Subscription" menu, typically in the top-right corner near your profile icon. Once inside billing settings, look for an option labelled "Cancel subscription", "Manage plan", or "Downgrade". Follow the on-screen prompts to confirm cancellation. Take a screenshot of the cancellation confirmation page showing the date and time, as proof of your cancellation request.

This method is fastest and creates an immediate digital record. Yafee recommends this as your primary cancellation route because it leaves a timestamped audit trail.

Cancel via email to Justdone.Ai support

Send a written cancellation request to Justdone.Ai's support team. Use a professional, clear email with the subject line "Cancellation request for [your email address]" and include the following information:

• Your full name and the email address linked to your Justdone.Ai account
• Your subscription plan type (trial, monthly, or annual)
• Your next billing or renewal date (check your confirmation email or account)
• A clear statement: "I request immediate cancellation of my subscription effective today."
• Your Nigerian phone number for contact confirmation

Send this email to the support address listed on the Justdone.Ai website or to any support email you have received from them. Request a read receipt and save the email in a folder labelled "Justdone.Ai cancellation" for future reference.

Cancel via your bank or payment processor

If Justdone.Ai does not respond to email cancellation requests within 7 days, you may instruct your bank to block or reverse future charges. Contact your Nigerian bank's customer service line or visit your online banking portal and locate the "Stop payment" or "Block merchant" function. Provide your bank with the Justdone.Ai merchant ID or the company's business registration details, and request that they suspend all recurring charges from this merchant.

You may also dispute the charge through your card issuer if you believe the company charged you after you submitted a valid cancellation request. Document every email and cancellation attempt before escalating to your bank.

Step-by-step cancellation process

Follow this ordered checklist to cancel with maximum legal protection.

1. Log into your Justdone.Ai account immediately
   • Go to www.justdone.ai and enter your email and password
   • If you have forgotten your password, use the "Forgot password" link
   • Record the login date and time in a notes app
2. Locate your subscription or billing settings
   • Click your profile icon (usually top-right corner)
   • Select "Settings", "Account", "Billing", "Plans", or "Subscription"
   • If you cannot find this menu, take a screenshot and contact support
3. Click the cancellation option
   • Look for "Cancel subscription", "Downgrade", "Delete plan", or similar language
   • Read any pop-up messages carefully before confirming
   • Some platforms ask you to rate your experience; this is optional
4. Confirm the cancellation
   • The system should display a confirmation message with the cancellation date
   • Screenshot this page immediately
   • Note the confirmation code or reference number if provided
5. Check your email for a cancellation receipt
   • Justdone.Ai should send you an automated confirmation email within 1 hour
   • Save this email in a dedicated folder
   • If no email arrives within 24 hours, send a follow-up email to support
6. Verify no further charges appear on your bank statement
   • Wait 3 to 5 business days after the cancellation date
   • Check your bank app or online banking portal for the next transaction
   • If a charge appears after cancellation, immediately report it to your bank

Refunds and recovering unauthorised charges

Your right to a refund depends on when you cancel relative to your subscription start date and whether you activated a trial.

Refund eligibility within the 14-day cooling-off period

Under the Federal Competition and Consumer Protection Act 2018, you may cancel and request a full refund within 14 days of your first charge, provided you have not substantially used the service. If you activated the 7-day trial and your upgrade to the $39.99/month plan occurred automatically, that upgrade charge is eligible for reversal within 14 days from the upgrade date. Consequently, if you cancel on day 5 of the trial, you lose only the $2 trial fee; if you cancel on day 10 (within 14 days of the auto-upgrade), you recover the $39.99 charge.

To claim a refund, email Justdone.Ai support with the subject "Refund request - [your email]" and include:

• Your subscription start date and your cancellation date
• The original charge amount in USD and the naira equivalent from your bank statement
• A statement that you cancel within the 14-day cooling-off period under the FCCPA
• Your bank details or preferred refund method

The company must process refunds within 30 days of your request. If they refuse without valid reason, escalate to the Federal Competition and Consumer Protection Commission.

Refund claims after 14 days

After the 14-day statutory period, the FCCPA does not mandate a refund, but you may still claim one if the company failed to provide clear cancellation terms at the point of sale or if the service failed to deliver promised functionality. For example, if Justdone.Ai's AI Humanizer failed to work or triggered plagiarism detection despite the vendor's promise, you have grounds for a partial refund claim based on breach of contract.

Write to support and explain the service failure, referencing the features you could not access. Attach screenshots showing the malfunction. Yafee recommends attaching a formal legal reference to the FCCPA Section 138 to signal that you understand your rights and expect a professional response.

Recovering charges from your bank

If Justdone.Ai ignores your cancellation request and continues to charge your account after you submitted a cancellation, contact your Nigerian bank immediately. Log into your online banking app or call your bank's customer service line and request a chargeback or dispute for all charges that occurred after your cancellation date.

Provide your bank with:

• The charge date and amount in naira
• Proof of your cancellation (email screenshot, confirmation code, or dashboard screenshot)
• The dates of any cancellation requests you sent to Justdone.Ai
• A statement that the charge was unauthorised because it occurred after cancellation

Your bank typically resolves disputes within 30 to 60 days. Many Nigerian banks credit disputed amounts to your account provisionally while the investigation is ongoing.

What happens after you cancel

Cancellation does not end instantly; you retain access until your paid period expires.

Access after cancellation

Once you cancel via the dashboard, Justdone.Ai removes your subscription but allows you to use the platform until your current billing cycle ends. For example, if you cancel on day 15 of a 30-day monthly subscription, you keep full access until day 30, when your account automatically downgrades to a free tier or locks entirely. You do not lose access mid-cycle, and the company does not prorate refunds (unless you cancel within 14 days).

Confirming permanent cancellation

Log back into your account 3 days after cancellation and verify that your subscription status shows "Cancelled", "Inactive", or "No active plan". If your account still displays an active subscription, send an immediate follow-up email to support with the cancellation date and request written confirmation that the subscription has been terminated.

Monitoring for post-cancellation charges

Check your bank statement every 3 to 5 days for the 30 days following your cancellation. Nigerian banks process international transactions with a 2 to 5-day processing delay, so fraudulent or erroneous charges may appear after you cancel. If a charge appears after your confirmed cancellation date, report it to your bank as an unauthorised transaction immediately.

Common cancellation mistakes to avoid

Most Nigerian customers who struggle with Justdone.Ai cancellation make one of these predictable errors; knowing them in advance protects you from the same outcome.

Mistake one: cancelling only via email without verifying the response

Sending a single cancellation email to support creates a paper trail, but if the company's support team is overwhelmed or ignores your message, you are left waiting indefinitely. Always cancel via the dashboard first and email support only as a backup. If support does not respond within 7 days, escalate immediately to your bank or the FCCPC.

Mistake two: relying on a trial cancellation reminder that never arrives

Justdone.Ai does not send you a reminder email before your trial auto-upgrades. Do not wait for the company to warn you. Set your own phone alarm for day 4 of the trial and cancel before day 7 if you are uncertain.

Mistake three: assuming cancellation is instant

Many users cancel and then, seeing the account still active hours later, assume the cancellation failed. Justdone.Ai's system can take 24 hours to process cancellation requests and send confirmation emails. Wait a full business day before taking escalation action.

Mistake four: not documenting every cancellation attempt

If you later dispute a charge with your bank or file a complaint with the FCCPC, you must prove you attempted to cancel. Screenshots, email headers, and confirmation codes are all evidence. Yafee strongly recommends saving every communication about your cancellation in a dedicated folder on your phone or computer.

Mistake five: paying a second month after submitting a cancellation request

Do not assume the company will honour your cancellation request before the next billing date. If your renewal date is approaching and you have not received a cancellation confirmation, contact your bank and place a block on Justdone.Ai's merchant ID immediately. It is easier to lift a block than to dispute and reverse a charge.

Traps and red flags in Justdone.Ai's terms

Several design choices in Justdone.Ai's subscription structure disproportionately affect Nigerian users.

The hidden auto-renewal trap

The 7-day trial does not expire silently; it automatically upgrades you to a much more expensive plan ($39.99 per month, not the $19.99 alternative). This means a $2 trial can become a ₦15,400+ monthly obligation overnight if you miss the cancellation window. The company discloses this in its terms of service, but the warning is not prominent at signup. Yafee advises that you cancel the trial by day 5 unless you are absolutely committed to paying the full monthly fee.

Unclear billing date communication

Justdone.Ai's confirmation emails state your renewal date, but they arrive days after signup and are easy to miss. Consequently, many users do not know their exact renewal date and cannot track when to cancel. Retrieve your last confirmation email and record the renewal date in your phone calendar immediately.

No prorated refunds policy

The company does not pro-rate refunds after the 14-day cooling-off period. If you cancel on day 29 of a 30-day plan, you forfeit the unused day. This is legal under the FCCPA, but it incentivises early cancellation. Do not delay if you decide to exit.

Overseas addresses complicate complaints

Justdone.Ai lists a Buxton, United Kingdom address and a Limassol, Cyprus address as its operational bases. Neither is in Nigeria. Consequently, contacting them via post is slow and expensive. Always default to email or the dashboard cancellation function.

Checklist for safe cancellation

Use this checklist every time you cancel Justdone.Ai or any online subscription.

Justdone.Ai contact information and escalation addresses

Use these addresses to reach Justdone.Ai directly for cancellation or complaint purposes.

Email support channel

Send all cancellation requests and complaints to Justdone.Ai's main support email address. Check the Justdone.Ai website "Contact us" page for the current support email, as email addresses change periodically. If you have received a previous email from the company (such as a receipt or welcome message), reply directly to that address to ensure your message reaches the correct team.

Postal address for formal complaints

Justdone.Ai is registered at the following address for receipt of formal legal correspondence and complaints:

Justdone.Ai Limited
Unit 3 Charnley Road
Buxton
Derbyshire SK17 6AJ
United Kingdom

Send formal complaints via registered mail or courier. This address is slower than email but creates an enforceable legal record if you need to escalate to a court or regulator.

Escalation to the federal competition and consumer protection commission

If Justdone.Ai refuses your cancellation or ignores your request for more than 14 days, file a complaint with Nigeria's consumer protection authority:

Federal Competition and Consumer Protection Commission (FCCPC)
Call Centre: 0800 9000 010 (toll-free from Nigeria)
Email: [email protected]
Website: www.fccpc.gov.ng
Online Complaint Portal: You can submit complaints directly via the FCCPC's portal on their website

Provide the FCCPC with copies of your cancellation requests, bank statements showing the charges, and any responses (or non-responses) from Justdone.Ai. The FCCPC investigates breaches of the Federal Competition and Consumer Protection Act 2018 and can compel the company to refund you and pay penalties.

Why yafee helps you cancel safely

Thousands of Nigerian consumers use Yafee's cancellation guides and tracking tools to recover money and exit unwanted subscriptions. Yafee combines plain-language cancellation steps with the legal frameworks that protect you under Nigerian law. When Yafee walks you through cancellation procedures, you gain confidence that every step you take is grounded in the Federal Competition and Consumer Protection Act 2018 and supported by evidence that regulators and courts recognise.

Yafee's mission is to demystify subscription cancellation and empower you to reclaim control of your recurring charges. Whether you are cancelling Justdone.Ai because you found a better tool, cannot afford the monthly fee in naira, or the service failed to deliver promised features, Yafee provides the legal language and step-by-step procedures you need to cancel without penalty and recover unauthorised charges. Visit Yafee.com today to explore guides for hundreds of other services, and access Yafee's subscription tracking and reminder tools to ensure you never miss a cancellation deadline again.