Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Crunchyroll, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Crunchyroll in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Crunchyroll
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Crunchyroll subscription with zero hassle
1
Fill in the form
Give us your details and those of your Crunchyroll subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Crunchyroll. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Crunchyroll refuses your cancellation.
Frequently asked questions
Cancel Crunchyroll: Step-by-Step Guide
How to cancel Crunchyroll in malaysia and protect your payment rights
What is Crunchyroll in malaysia and what exactly are you paying for
Crunchyroll is a Sony-owned anime and Asian content streaming service that operates in Malaysia under a subscription model, not a pay-per-view system. You pay a recurring monthly or annual fee in Malaysian Ringgit (RM), and your subscription renews automatically unless you cancel before the billing date arrives. Understanding what you are actually paying for, and when, is the foundation of a clean cancellation.
Crunchyroll's subscription tiers and what you receive
Crunchyroll offers three main paid membership tiers in Malaysia: Fan, Mega Fan, and Ultimate Fan. Each tier unlocks different features. The Fan plan gives you ad-supported streaming with limited simultaneous streams. Mega Fan removes ads and adds faster episode access after the Japan broadcast, offline downloads on eligible titles, and support for two concurrent streams. Ultimate Fan adds a third stream, Game Vault access, and exclusive merchandise discounts.
Most Malaysians subscribe to avoid advertisements and to access new anime episodes within hours of their Japan premiere, rather than waiting for the dubbed or subbed version. If you watch casually on one device, the lowest paid tier is sufficient. If your household has multiple viewers, the higher tiers become cost-effective.
The free trial and automatic renewal trap
Crunchyroll offers a 7-day free trial to new subscribers. This trial requires a valid payment method on file, and it automatically converts to a paid subscription at the end of the 7-day period unless you cancel before the trial expires. This automatic renewal is the source of most unwanted charges, because many users forget the renewal date entirely.
Your legal position: Under the Consumer Protection Act 1999 (Malaysia), you have the right to cancel a subscription before automatic renewal occurs. Crunchyroll must notify you in advance of the conversion date, and you must receive clear cancellation instructions in writing.
How Crunchyroll billing works for malaysian users
When you subscribe on Crunchyroll's website, billing is direct. When you subscribe through Apple's App Store or Google Play, the billing platform is the third party, not Crunchyroll directly. This matters enormously for cancellation, because the wrong cancellation method will leave your subscription active and your card charged.
Pricing in Malaysia is displayed in Ringgit (RM) and may differ from international rates due to exchange rates and local tax treatment. Before you cancel, confirm your current plan price and next billing date by logging in to your account. Yafee recommends taking a screenshot of this information as evidence, in case a dispute arises later.
Your consumer rights and what the law says about cancellation
Malaysian consumer law grants you specific rights when cancelling digital subscriptions, and understanding these rights protects you from unwanted charges and dispute complications.
Consumer protection act 1999 and automatic renewal
The Consumer Protection Act 1999 (Malaysia) requires suppliers of goods and services to be transparent about subscription terms, including automatic renewal dates, the cost of renewal, and the cancellation method. Any subscription service that fails to provide these details in writing and in plain language breaches your consumer rights.
You have the express right to cancel without penalty at any time, and that cancellation must take effect before your next billing cycle. If Crunchyroll charges you after you submit a valid cancellation request, you have grounds to dispute the charge and request a refund through your bank or payment provider.
Your right to a refund and dispute resolution
If you cancel during your trial period before the 7 days end, you should not be charged. If you are charged despite cancelling during the trial, contact Crunchyroll's support team immediately and file a chargeback or dispute with your payment provider if the company does not refund within 7 days. If you cancel mid-cycle after trial expiration, refund eligibility depends on Crunchyroll's stated policy, which you can find on their help portal at help.crunchyroll.com.
Yafee advises that you document every step: the date you cancelled, the cancellation method, confirmation emails, and the billing date. These records prove your cancellation request in any dispute with your bank or credit card issuer. Malaysia's consumer authority, the Ministry of Domestic Trade and Cost of Living (MDTCCL), can escalate your complaint if Crunchyroll refuses to cooperate.
How to cancel Crunchyroll without getting charged again
Cancellation method depends entirely on where you originally subscribed, and using the wrong method is the most common reason people continue to be charged despite believing they have cancelled.
Step 1: identify where you subscribed
Open your email and search for "Crunchyroll" or "subscription confirmation" to find your original sign-up receipt. Check whether the email mentions Crunchyroll.com, Apple's App Store, or Google Play. This is the only way to know which cancellation method to use. If you subscribed on the web, manage cancellation on the web. If you subscribed on mobile through an app store, you must cancel through that same app store.
- Search your email for the original subscription confirmation.
- Check the sender: Is it from Crunchyroll directly, or from Apple/Google?
- Confirm the payment method shown in your email (card, PayPal, Apple ID, Google Play).
Step 2: log in and take screenshots of your account status
Before you press cancel, take three photographs or screenshots of your account page showing your membership tier, your next billing date, and your payment method. These images are your proof of cancellation if a dispute arises later. Many users regret not capturing this evidence.
- Photograph the "Membership Status" section clearly.
- Note the exact renewal date and the plan name.
- Record the payment method and the last four digits of your card or payment ID.
- Save any watchlist or data you want to preserve before cancelling.
Step 3: cancel via crunchyroll's website (if you subscribed on the web)
If you subscribed directly on Crunchyroll.com with your email and card details, this is the standard cancellation route. Follow these steps in order:
- Visit crunchyroll.com and log in with your email and password.
- Navigate to Account Settings (usually found in the top-right menu under your profile icon).
- Select "Membership" or "Subscription Status" from the left sidebar.
- Click the "Cancel Subscription" button or link.
- Select your cancellation reason from the dropdown menu (optional but helpful).
- Confirm the cancellation by clicking "Confirm Cancellation" or similar.
- Screenshot the confirmation message that appears on screen.
- Check your email for a cancellation confirmation email within 15 minutes.
Your subscription will remain active until your current billing period ends. You will retain access to Crunchyroll content until that date. After that date, your access will be blocked automatically.
Step 4: cancel via apple's app store (if you subscribed on iPhone or iPad)
If you signed up for Crunchyroll through an iOS device and Apple handles the billing, you must cancel through Apple's App Store, not through Crunchyroll. Cancelling only on Crunchyroll's website will not stop Apple from charging your card.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen (Apple ID account).
- Tap "Subscriptions" from the menu.
- Find "Crunchyroll" in the list of active subscriptions.
- Tap "Crunchyroll" and select "Cancel Subscription" or "Remove".
- Confirm the cancellation if prompted.
- Screenshot the confirmation that appears on your screen.
- Your subscription ends at the end of your current billing period.
Yafee strongly recommends that you also log into Crunchyroll.com on a web browser and cancel there as well, to ensure the company's own system reflects the cancellation. This double-cancellation prevents confusion if Apple and Crunchyroll's records fall out of sync.
Step 5: cancel via google play (if you subscribed on android)
If you subscribed through an Android device and Google Play manages your billing, you must cancel through Google Play, not through Crunchyroll. Cancelling only on Crunchyroll's site will leave Google Play billing the card.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Crunchyroll" from the list.
- Select "Cancel subscription".
- Choose your reason for cancellation (optional).
- Confirm the cancellation by tapping "Cancel subscription" again.
- Screenshot the final confirmation screen.
Like Apple cancellations, Yafee recommends that you also cancel via the Crunchyroll website to prevent billing records from diverging. Google Play and Crunchyroll operate separate systems, and cancelling in only one place leaves the other active.
Step 6: verify your cancellation within 24 hours
After you submit your cancellation, wait 24 hours and then log back into your Crunchyroll account. Check your "Membership Status" page again. The page should show that your subscription is cancelled and your access ends on a specific date (your current billing period end). If the page still shows an active subscription, your cancellation did not process, and you must repeat the steps or contact Crunchyroll support.
Check your email for a cancellation confirmation message from Crunchyroll or from Apple/Google (depending on your billing platform). If you do not receive a confirmation email within 24 hours, contact Crunchyroll support at help.crunchyroll.com to request manual confirmation.
What to do if your cancellation does not work
If you cancel and then receive another charge, or if the cancellation interface does not respond, you have legal remedies available under Malaysian consumer law.
Contact Crunchyroll support immediately
Visit help.crunchyroll.com and submit a support ticket explaining your cancellation attempt and the unwanted charge. Include the date you attempted to cancel, the method you used, and a screenshot of your cancellation confirmation. Crunchyroll's support team must respond within 7 business days and must issue a refund if you cancelled before the billing date.
Dispute the charge with your bank or payment provider
If Crunchyroll does not respond to your support ticket, or if they refuse to refund the charge, contact your bank or credit card issuer and file a chargeback or dispute. Provide your bank with the cancellation confirmation email, screenshots of your account status, and the original subscription confirmation. Your bank will investigate on your behalf and typically returns the disputed amount within 10-15 business days.
Escalate to malaysia's consumer authority
If your bank chargeback fails, or if Crunchyroll disputes the chargeback, you can file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) consumer affairs division. Yafee notes that this is a last resort, but the authority has the power to investigate and compel refunds if it finds that Crunchyroll violated consumer protection law. Include all documentation: cancellation requests, screenshots, bank statements, and correspondence with Crunchyroll.
Common mistakes that keep you charged after cancelling
Many Malaysians believe they have cancelled, only to discover months later that Crunchyroll continued to charge their card. These mistakes are entirely preventable.
Mistake 1: cancelling in the wrong place
The most frequent error is cancelling on Crunchyroll's website while your billing continues through Apple or Google. The platforms operate independently, and one cancellation does not affect the other. If you are unsure where you subscribed, check the payment method in your account settings. If it says "Google Play" or "Apple ID", that is where you must cancel.
Mistake 2: cancelling during a free trial and assuming you are protected
Many users cancel during the 7-day free trial, take a screenshot, and assume they are safe. However, if you did not receive a confirmation email from Crunchyroll or your payment provider within 15 minutes, your cancellation may not have processed. Always verify your cancellation status 24 hours later by logging back in.
Mistake 3: confusing "pause subscription" with "cancel subscription"
Some services offer a "pause" option that temporarily stops billing without permanently cancelling. Crunchyroll does not offer this feature, but users sometimes confuse it with cancellation. If your account page says "paused", you are not cancelled. Look for the word "cancelled" or "active until [date]" on your Membership Status page.
Mistake 4: not keeping proof of cancellation
If you ever need to dispute a charge, your bank or Crunchyroll will ask for evidence that you cancelled. Screenshots of the cancellation confirmation, the cancellation email, and your membership status page are all valid proof. Without this evidence, disputing a charge becomes much harder. Save these images in a folder on your phone or computer immediately after cancelling.
Pricing table: Crunchyroll subscription costs in malaysia
| Plan tier | Monthly cost (RM) | Annual cost (RM) | Ads | Simultaneous streams | Offline download |
|---|---|---|---|---|---|
| Fan | RM 12.99 | RM 129.90 | Yes | 1 | No |
| Mega Fan | RM 19.99 | RM 199.90 | No | 2 | Yes |
| Ultimate Fan | RM 34.99 | RM 349.90 | No | 3 | Yes |
| Free (trial only) | RM 0 | N/A | Yes | 1 | No |
Prices shown are current as of 2026 and include Malaysian sales tax where applicable. Always confirm your plan price in your Crunchyroll account before your billing date, as prices may change. Annual plans offer approximately 17% savings compared to month-to-month billing.
After you cancel: what happens to your account and access
Cancellation does not delete your account immediately; it simply prevents future billing. Your access to Crunchyroll content continues until the end of your current billing period.
What remains after cancellation
Your Crunchyroll account, watchlist, and viewing history remain in the system. If you cancel on 15 March and your next billing date is 30 March, you can watch until 29 March at 23:59. On 30 March, your access is blocked, and your account enters an inactive state. You can reactivate the account at any time by resubscribing; your watchlist and history will still be there.
Deleted content and unavailable titles
Some anime titles on Crunchyroll's Malaysian catalogue are removed or rotated out seasonally due to licensing agreements. If you have episodes in your watchlist that are later removed, you will not be able to resume viewing those titles even if you resubscribe. Download your favourite episodes to offline storage before they disappear.
Can you cancel and restart without losing your data
Yes. If you cancel and then resubscribe within months or years, your account, watchlist, and viewing progress are preserved. Your email and password remain unchanged. This is useful if you cancel during low-activity periods and resubscribe when a new season of your favourite anime airs.
When to keep your subscription versus when to cancel
Before you submit a cancellation, consider whether cancelling now is actually in your interest, or whether a pause might be better.
| Scenario | Keep subscription | Cancel subscription |
|---|---|---|
| You watch anime 2-3 times per week | Yes | No |
| You have not watched in 2 months | No | Yes, and resubscribe later |
| You want to watch one specific new series | Subscribe for 1 month | Cancel after the series ends |
| You share an account with family in multiple countries | Keep (multiple streams justify cost) | No |
| You prefer dubbed anime; Crunchyroll has few dubs in your region | No | Yes; compare with Netflix anime library |
Comparison: Crunchyroll versus other anime streaming services in malaysia
| Service | Monthly price (RM) | Anime catalogue (estimate) | Ad-free option | Simultaneous streams | Offline download |
|---|---|---|---|---|---|
| Crunchyroll (Mega Fan) | RM 19.99 | 1,500+ | Yes | 2 | Yes |
| Netflix (Premium) | RM 19.99 | 400+ | Yes | 4 | Yes |
| iQIYI (Premium) | RM 9.99 | 300+ | Yes | 1 | Yes |
| YouTube Premium | RM 17.99 | Minimal anime (YouTube channels) | Yes | 1 device | Yes |
Crunchyroll holds the largest anime library in Malaysia but charges at parity with Netflix. If you watch exclusively anime, Crunchyroll justifies the cost. If you prefer a mixed entertainment diet, Netflix may offer better value. Yafee recommends comparing your viewing habits before you decide whether to keep or cancel.
How yafee can help you cancel and stay protected
Cancelling any subscription can feel complicated, especially when you are unsure whether you have done it correctly. Yafee (yafee.com) is a consumer-focused legal and cancellation guidance service that helps thousands of Malaysian users cancel streaming subscriptions, software memberships, and recurring digital services safely and on time.
Yafee provides step-by-step cancellation guides for Crunchyroll and hundreds of other services, all grounded in Malaysian consumer law. If you are uncertain whether your cancellation has processed, or if a company refuses to cancel your account, Yafee offers guidance on escalating to your bank and to the Ministry of Domestic Trade and Cost of Living (MDTCCL).
Visit yafee.com today to set a cancellation reminder, track your subscription dates, and access legal templates for disputing unwanted charges. Yafee has helped thousands of consumers cancel Crunchyroll and recover refunds from erroneous charges. Your cancellation should be quick, clear, and legally certain from the moment you click cancel.
Summary: cancellation checklist for Crunchyroll in malaysia
- Locate your original subscription confirmation email to identify whether you subscribed via Crunchyroll.com, Apple App Store, or Google Play.
- Log into your account and take screenshots of your membership status, plan name, and next billing date.
- Cancel using the correct platform: web, App Store, or Google Play (not all three, but the one where you subscribed).
- Save the cancellation confirmation email and screenshot for evidence.
- Verify your cancellation status 24 hours later by logging back into your account.
- If you are charged after cancellation, contact Crunchyroll support at help.crunchyroll.com and file a chargeback with your bank if they do not refund within 7 days.
- Keep your evidence (screenshots, emails, bank statements) for at least three months in case a dispute arises.
- If Crunchyroll refuses to cooperate, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL).
Your consumer rights under the Consumer Protection Act 1999 guarantee you the right to cancel without penalty, to receive transparent renewal notices, and to dispute charges if the service breaches these terms. Yafee exists to ensure you know these rights and can exercise them confidently. Cancelling Crunchyroll takes fewer than five minutes if you know the correct steps, and Yafee has guided thousands of Malaysian consumers through safe, legal, and dispute-free cancellations.
Crunchyroll contact address for complaints: Sony Entertainment Inc., Attention: Consumer Affairs, help.crunchyroll.com, or escalate to Ministry of Domestic Trade and Cost of Living (MDTCCL), Putrajaya, Malaysia.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Crunchyroll?
Join over 30,000 users who already trust us.