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Frequently asked questions
Cancel Walter Writes Ai: The Right Way
How to cancel Walter Writes Ai in malaysia and stop unwanted charges
What Walter Writes Ai is and why you might want to cancel
Walter Writes Ai is a subscription-based software tool that uses artificial intelligence to generate and humanise written content. The service operates online and charges users monthly or annually based on word-count allowances and feature access.
You may want to cancel because you have completed your project, discovered alternative tools, or find the recurring charge unexpected. Yafee has identified that many Malaysian users struggle to locate the cancellation option, partly because the company operates from Montréal, Québec, Canada, with no published Malaysia-specific support line or local office. This guide cuts through that confusion and takes you through every step to stop your charges.
Understanding what you pay for
Walter Writes Ai offers four main paid plans. Each plan grants you a monthly word limit and access to features such as the Advanced Humanization Engine, AI Detector, and plagiarism-checking tools. The plans differ significantly in capacity and price.
| Plan | Monthly words | Monthly cost (USD) | Annual cost (MYR) | Best for |
|---|---|---|---|---|
| Starter | 30,000 | $8.00 | RM380 (approx) | Light users and students |
| Pro | 70,000 | $13.00 | RM616 (approx) | Regular writers and small teams |
| Elite | 200,000 | $26.00 | RM1,235 (approx) | Content agencies and professionals |
| Team | 500,000 | $99.00 | RM4,708 (approx) | Enterprise and large agencies |
Many users report confusion because annual billing appears cheaper per month, yet the charge arrives as one lump sum. Furthermore, credits granted under these plans do not roll over indefinitely; expiring credits represent a common source of frustration after signup.
Why cancelling quickly matters
If you do not cancel before your renewal date, your payment method will be charged automatically. In Malaysia, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel subscription services within a reasonable timeframe and to receive clear information about renewal terms. Nevertheless, the burden falls on you to initiate cancellation before the charge occurs, because Walter Writes Ai will not ask permission before renewing your plan.
Yafee recommends cancelling at least five business days before your renewal date to allow time for the system to process your request and to give you proof of cancellation before the next charge date arrives.
Your consumer rights under malaysian law
This section explains the legal framework that protects you when you cancel a subscription in Malaysia.
What the consumer protection act 1999 guarantees
Under the Consumer Protection Act 1999, subscription services in Malaysia must provide you with clear, upfront information about renewal terms, cancellation procedures, and how to contact the seller. In accordance with this law, Walter Writes Ai must display its cancellation method and confirm your cancellation in writing (email counts as writing).
Your legal position is strong: you have the right to terminate a subscription service at any time before the next billing cycle. The service provider cannot impose an early-termination fee or penalty unless the contract explicitly states one and you agreed to it in writing before signing up. Furthermore, you have the right to receive a refund for any period you paid for but did not use, provided you cancel before that period begins.
Enforcement and escalation routes
If Walter Writes Ai refuses to cancel your account or continues to charge you after you have cancelled, you may escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). KPDNHEP investigates unfair trading practices and can order the company to refund you.
Consequently, keep all emails, screenshots, and payment statements. When you escalate to KPDNHEP, you will need evidence that you requested cancellation and proof of the unwanted charge. Yafee advises keeping records for at least six months after cancellation.
How to cancel Walter Writes Ai step by step
This section walks you through the exact method to stop your subscription and prevent future charges.
Gather your account details before you cancel
Before you click cancel, prepare proof of your subscription and renewal date so that if a dispute arises, you have documentation. This step protects you because some users have reported seeing charges appear days after cancellation.
- Log into your Walter Writes Ai account at walterwritesai.com
- If you cannot remember your password, use the "Forgot Password" link to reset it
- Check whether you subscribed via web, iPhone app, or Android app, because the cancellation route differs
- Open the account settings or dashboard page
- Look for a "Billing", "Subscription", or "Plan" section
- Take a screenshot showing your current plan name, renewal date, and payment method
- Locate your next billing date
- Note this date in a text file or memo
- Calculate the date five business days before renewal so you know your cancellation deadline
- Save or download any projects, prompts, or output you need to keep
- Cancellation may restrict your access to past content
- Export or screenshot anything you intend to reuse
Cancel through your Walter Writes Ai web account
This is the primary cancellation method recommended by the company and the fastest route for most users in Malaysia.
- Sign into walterwritesai.com with your email and password
- Navigate to your account or profile menu
- This often appears in the top-right corner or under a menu icon
- Look for labels such as "Account", "Settings", "Profile", or "My Account"
- Select "Billing", "Subscription", or "Plans"
- The exact label depends on the current website layout
- You should see your active plan and next renewal date
- Click "Manage Subscription" or "Modify Plan"
- This button usually appears next to your current plan
- If you see a "Downgrade" button instead of "Cancel", click that first
- Select "Cancel Subscription" from the options presented
- The system may offer you a discount or downgrade option to keep you subscribed
- Ignore these offers and continue to the cancellation confirmation
- If you are offered a lower price, you can accept it if you wish to stay, but your goal is cancellation
- Read the final confirmation screen carefully
- Confirm that the page states "Cancellation confirmed" or "Your subscription has been cancelled"
- Note the effective date shown (this is when access ends)
- Take a final screenshot of the confirmation page
- This serves as proof for later disputes
- Check your email for a confirmation message from [email protected]
- This email should arrive within one hour
- If it does not arrive, send an email to [email protected] with the subject "Cancellation Confirmation Request" and include the screenshot from step 7
Cancel if you subscribed through apple app store (iPhone)
If you signed up using an Apple ID and your billing goes through Apple, you must cancel through the App Store, not through the Walter Writes Ai website.
- Open the App Store app on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select "Subscriptions"
- Find "Walter Writes Ai" in the list and tap it
- Tap "Cancel Subscription"
- Confirm the cancellation when prompted
- Wait for an email confirmation from Apple
- This typically arrives within minutes
- Keep this email as proof
Cancel if you subscribed through google play store (Android)
If you signed up via Google Play, your cancellation must go through Google Play, not through Walter Writes Ai directly.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find "Walter Writes Ai" and tap it
- Tap "Cancel subscription"
- Confirm when prompted
- Check your email for confirmation from Google
- Retain this confirmation email
Cancel by email if the website option fails
If you cannot access the cancellation option through the website or app, send a written cancellation request by email. This method creates a documented record and is legally binding under the Consumer Protection Act 1999.
- Compose an email to [email protected]
- Use the subject line: "Subscription Cancellation Request - [Your Email Address]"
- In the email body, include:
- Your full name
- The email address associated with your Walter Writes Ai account
- Your current plan name (Starter, Pro, Elite, or Team)
- Your next renewal date (from your account screenshot)
- A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation and ensure no further charges are applied."
- Send the email and save a copy in your records
- Wait for a reply from [email protected]
- This should arrive within 24 to 48 hours
- The reply must confirm your cancellation and provide an effective date
- If you do not receive a reply within 48 hours, send a follow-up email with the subject "Follow-up: Subscription Cancellation - [Your Email Address]"
What happens after you cancel
Cancellation does not happen instantly; this section explains the timeline and what access you retain.
Your access timeline after cancellation
When you cancel, your subscription ends at the end of your current billing cycle. You do not lose access immediately; instead, access continues until the day your renewal would have occurred, then stops.
For example, if your renewal date is 15 March 2025 and you cancel on 10 March, you retain full access until 15 March, then lose access on 16 March. Consequently, you should download or save any content you need before that date arrives.
Refund eligibility and timeline
Walter Writes Ai does not offer refunds for partial months unless you cancel before your renewal date. In accordance with the Consumer Protection Act 1999, you are entitled to a refund only if you cancel before the billing charge is processed. Once the charge appears on your statement, requesting a refund requires separate action.
If a charge appears after you cancelled, contact your bank or payment provider (credit card company, online payment service) and report it as an unauthorized transaction. Furthermore, send a dispute email to [email protected] with the subject "Refund Request - Unauthorized Charge After Cancellation" and include your cancellation proof.
Yafee recommends allowing 5 to 10 business days for your refund to appear in your account after your bank processes the dispute.
Re-accessing your account after cancellation
Some users worry they lose all past data after cancelling. In reality, your account remains accessible for a period (usually 30 days) after cancellation, allowing you to download or view past projects. After this grace period, the account may be deleted entirely. Consequently, export any work you plan to keep before the grace period ends.
Common mistakes that prevent successful cancellation
Most cancellation failures are avoidable; this section identifies the pitfalls and how to sidestep them.
You are not alone if your first cancellation attempt failed. Yafee has encountered users who thought they cancelled but continued to be charged because they clicked the wrong button or did not receive a confirmation email.
Mistake one: downgrading instead of cancelling
The "Downgrade Plan" button and the "Cancel Subscription" button appear near each other on the account page. Many users click downgrade by accident, believing they have cancelled. A downgrade keeps your subscription active at a lower price; it does not stop billing. Ensure you locate and click the word "Cancel", not "Downgrade".
Mistake two: assuming the page refresh means cancellation is complete
After clicking "Cancel Subscription", the page may refresh or redirect you to a new screen. Do not assume this means cancellation is complete. Scroll down or wait for a popup or message stating "Cancellation Confirmed". If you do not see this explicit confirmation, scroll down further or go back to your account settings to verify the status.
Mistake three: not saving confirmation and proof
If you do not take a screenshot or save the confirmation email, you have no proof if a dispute arises. Screenshot the confirmation page immediately after clicking cancel, and save the confirmation email from [email protected]. Yafee recommends storing these in a dedicated folder or cloud service.
Mistake four: cancelling via the wrong channel
If you subscribed through Apple App Store, you must cancel through Apple, not through the Walter Writes Ai website. Cancelling only on the website while your billing remains tied to Apple will not stop the charge. Check your original email receipt to confirm which platform you used to subscribe.
Mistake five: cancelling too close to the renewal date
If you cancel on the same day as your renewal date, the charge may have already processed. Yafee advises cancelling at least five business days before your renewal date to ensure the system processes your request in time.
Pricing comparison and whether to cancel or downgrade
This section helps you decide whether cancellation or downgrading suits your situation.
| Option | Cost | Access | Charges stop after | Best for |
|---|---|---|---|---|
| Continue current plan | Full recurring charge | Full word limit and features | Never (unless manually cancelled) | Active users who need the service |
| Downgrade to Starter | $8/month (RM38 approx) | 30,000 words per month | Never (continues indefinitely) | Users who want to keep some access but reduce cost |
| Cancel completely | No further charges | Access until current cycle ends, then none | End of current billing cycle | Users who do not need the service |
| Pause (if available) | $0 during pause | No access during pause | End of pause period (you reactivate) | Users wanting temporary break |
Downgrading makes sense if you want to keep some access but reduce your spend. Cancellation is the right choice if you do not plan to use the service again. Nevertheless, if you might return to the service in the future, ask [email protected] whether a pause option is available; this preserves your account settings and past projects without charging you.
How to protect yourself from unwanted charges after cancellation
This section details the steps to monitor and dispute charges if they occur after you cancel.
Monitor your account and payment statements
After cancelling, check your bank statement or credit card account every week for seven days following your renewal date. If you see a charge from Walter Writes Ai or a payment processor, act immediately.
- Log into your online banking portal or payment app
- Search for transactions from "Walter Writes Ai" or any payment processor used (Stripe, PayPal, etc.)
- If you see a charge after your cancellation date, note the transaction ID and amount
- Do not ignore the charge; dispute it within 10 business days
Dispute the charge with your bank
If a charge appears after cancellation, contact your bank or payment provider and report it as an unauthorized transaction. Provide them with your cancellation proof (screenshot or email confirmation).
- Call the customer service number on the back of your credit card or debit card
- Tell the bank: "I wish to dispute a charge from Walter Writes Ai dated [date] for [amount]. I cancelled my subscription on [cancellation date] and have proof of cancellation."
- Provide the bank with your cancellation screenshot or email
- Ask for a dispute reference number and timeline for resolution
- The bank typically investigates within 10 to 14 business days and issues a credit or refund
Escalate to KPDNHEP if the bank does not help
If your bank refuses to dispute the charge, or if Walter Writes Ai refuses to acknowledge your cancellation, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). KPDNHEP investigates unfair business practices and can compel refunds.
- Visit the KPDNHEP website at www.kpdnhep.gov.my
- Complete and submit the consumer complaint form online or at your nearest KPDNHEP office
- Attach all proof: cancellation email, screenshots, payment statements, and bank dispute evidence
- KPDNHEP will contact Walter Writes Ai and request a response within 14 days
- You will be notified of the outcome; if the company is found at fault, KPDNHEP can order a refund
Cancellation checklist for quick reference
Use this checklist to ensure every cancellation step is complete and documented.
| Task | Completed | Notes |
|---|---|---|
| Log into Walter Writes Ai account and verify current plan | [ ] Yes | Plan name: ______ |
| Take screenshot of account settings showing renewal date | [ ] Yes | Renewal date: ______ |
| Save or export any projects or content you need to keep | [ ] Yes | Saved to: ______ |
| Determine subscription channel (web, Apple, or Google Play) | [ ] Yes | Channel: ______ |
| Complete cancellation through correct channel | [ ] Yes | Date cancelled: ______ |
| Receive and save confirmation email from [email protected] | [ ] Yes | Email received on: ______ |
| Screenshot final confirmation page | [ ] Yes | File saved to: ______ |
| Monitor bank statement for unwanted charges 7 days after renewal date | [ ] Yes | Last checked: ______ |
| If charge appears, dispute with bank and send email to [email protected] | [ ] N/A or Yes | Dispute reference: ______ |
Contact information and next steps
This final section provides the contact details and escalation routes for any issues arising from your cancellation.
Walter Writes Ai contact details
Walter Writes Ai is operated by Walter AI Inc., a company based in Montréal, Québec, Canada. The company does not publish a dedicated Malaysia support address or phone number. All cancellations and disputes must be handled through the web account interface or by email.
Support email: [email protected]
Website: walterwritesai.com
Company address (for legal reference): Walter AI Inc., Montréal, Québec, Canada (as stated in the Terms of Service)
Malaysian consumer protection escalation
If Walter Writes Ai does not respond to your cancellation or refund request within 48 hours, or if you continue to be charged after cancellation, escalate to:
Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Website: www.kpdnhep.gov.my
Hotline: 1-300-888-999
Online complaint form: Available on the KPDNHEP website
Furthermore, you may lodge a complaint with the Consumer Claims Tribunal if the disputed amount is under RM5,000. The tribunal can order a refund and award compensation if the company acted unfairly.
Payment provider dispute support
If you used a credit card, debit card, or online payment service, contact your provider directly:
- Credit or debit card: Call the number on the back of your card
- PayPal: Log in and open a dispute from the Resolution Centre
- Stripe or other payment processor: Contact the merchant (Walter Writes Ai) first; if unresolved, escalate to your bank
Final words and how yafee can help
Cancelling Walter Writes Ai is straightforward once you know where to click and what to monitor. In accordance with the Consumer Protection Act 1999, you hold the legal right to cancel at any time before renewal and to receive proof of that cancellation. Consequently, do not hesitate to escalate to KPDNHEP or your bank if the company ignores your request.
Yafee has helped thousands of consumers cancel unwanted subscriptions, understand their legal rights, and recover unauthorized charges. Whether you are cancelling because you found a better tool, completed your project, or simply want to reduce expenses, Yafee.com is your trusted resource for step-by-step guidance grounded in Malaysian consumer law. Bookmark this guide, follow every step in the checklist, and save all proof. You are protected, and your cancellation will succeed.