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Frequently asked questions
Cancel Vpnscreen: The Right Way
How to cancel Vpnscreen in malaysia: your legal rights and step-by-step cancellation guide
What Vpnscreen is and why you might want to cancel
Vpnscreen is a subscription-based Virtual Private Network (VPN) service that encrypts your internet traffic, hides your IP address, and provides access to premium browsing features until your paid term ends. Understanding what you signed up for is the first step toward a clean cancellation.
The service you probably subscribed to
When you purchased Vpnscreen, you entered into a software-as-a-service (SaaS) contract. This means you pay a recurring subscription fee in exchange for temporary access to encrypted networking software. You do not own the software; you rent it month to month or on an annual basis, depending on your chosen plan.
Vpnscreen operates with automatic renewal built into its terms. Once your current billing cycle ends, the service renews automatically unless you cancel before the renewal date. That auto-renewal feature is the main reason Malaysian users end up paying twice by accident. The company maintains account login functionality, subscription management tools within your dashboard, and integration with app-store billing systems (if you signed up through Google Play or Apple App Store).
The service terms state that cancelled accounts remain active until the current subscription expires, then revert to Basic status, which indicates a tiered pricing model. Your real risk is not a lock-in contract or hidden cancellation fee; it is the renewal date passing without your action.
How Vpnscreen operates under malaysian law
Vpnscreen's terms specify that Malaysian law governs your contract and any disputes are resolved through arbitration within Malaysia. This is advantageous for you as a Malaysian consumer because your legal protections-including the Consumer Protection Act 1999-apply directly to this agreement. You do not need to pursue claims through an overseas jurisdiction.
The company lists 24-hour-a-day, 7-day-a-week email support at [email protected] as its primary contact channel. No live chat or phone line is publicly advertised. Local pricing in Malaysian Ringgit (MYR) is not clearly published in verified public sources, which can make comparison shopping difficult. However, Yafee's research confirms that the service accepts Malaysian payment methods and maintains local arbitration terms.
Your consumer rights and what malaysian law guarantees
Malaysian consumer law gives you specific protections when cancelling a digital subscription service.
Your legal position under the consumer protection act 1999
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation protecting you as a subscriber in Malaysia. Under this law, you have the right to cancel a distance contract (which includes online subscriptions like Vpnscreen) within 14 days of purchase without providing a reason. This "cooling-off period" applies to most digital services purchased online.
Furthermore, the CPA 1999 requires that any business providing a service must do so with reasonable care and skill, and all contract terms must be fair and transparent. Auto-renewal clauses are permitted, but the company must clearly disclose the renewal date, the amount to be charged, and the cancellation method before you complete your purchase.
If Vpnscreen fails to provide clear notice of renewal terms or blocks your cancellation without justification, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces consumer protection across Malaysia and can compel the company to refund you or reinstate your rights.
Your legal position is strong if you cancel within 14 days and have not extensively used the service. Beyond 14 days, you retain the right to cancel the subscription, but Vpnscreen may refuse a refund if you have used the service substantially. No minimum contract duration is stated in Vpnscreen's verified terms, so you are free to cancel at any point; you simply may not recover fees already paid.
Refund rights and what you are entitled to claim
Under the CPA 1999, refunds for digital services depend on timing and usage. Within 14 days of purchase and before extensive use, you are entitled to a full refund. Vpnscreen's own terms echo this: cancellations within 30 days may qualify for a refund if the service was not heavily used.
The term "extensively used" is not rigidly defined, which means disputes can arise. If you logged in once or twice and then cancelled, most regulators would consider that light use and award a refund. If you used the service for most of the subscription period, Vpnscreen can legitimately retain the fee.
To claim a refund after cancellation, contact [email protected] in writing (email counts) within 30 days of your billing date. Reference your account number, the billing date, and the amount charged. Keep a copy of every message. If Vpnscreen refuses within 14 days, escalate to the MDTCA with your email thread, screenshots of the account page, and your payment receipt.
Methods to cancel Vpnscreen and which route is fastest
Cancellation routes vary depending on where you subscribed and which payment method you used.
Cancel through the Vpnscreen website directly
This is the primary cancellation route if you subscribed directly on vpnscreen.com using a credit card or bank transfer. Log in to your Vpnscreen account, navigate to Account Settings or Subscription Management, locate the "Cancel Subscription" button, and follow the on-screen prompts. Vpnscreen publishes this process on its official help portal at vpnscreen.com/help.
Some users report that the cancel button is missing, unresponsive, or leads to circular pages. If you encounter this issue, do not wait until your next billing date. Take screenshots of every page, including the error message or missing button, and contact [email protected] the same day with those images attached. Reference the Consumer Protection Act 1999 in your message and state that you are exercising your right to cancel.
Cancel if you subscribed through google play or apple app store
If you signed up for Vpnscreen through the mobile app and were billed by Google Play (Android) or Apple App Store (iOS), you must cancel through that platform, not through Vpnscreen's website. Vpnscreen cannot process your refund or cancellation because the app store handles the subscription and billing.
For Google Play: open the Google Play Store app, tap your profile icon, select "Manage subscriptions", find Vpnscreen, and tap "Cancel subscription". Choose your reason and confirm. Google Play will immediately cancel; you stay active until the end of your current billing cycle.
For Apple App Store: open the Settings app, tap your name at the top, select "Subscriptions", find Vpnscreen, and tap "Cancel Subscription". Confirm the cancellation. Apple will process the cancellation immediately; you retain access until the current period ends.
Both platforms provide a brief window to undo the cancellation if you change your mind. After cancellation is final, you are entitled to a refund if you cancel within 14 days or if the terms of service were not clearly disclosed. Request a refund directly from the app store through its customer service portal, referencing your subscription and cancellation date.
Cancel by email if the website is unavailable
If the Vpnscreen website's cancellation tool is broken or you cannot access your account, cancel by email. Send a message to [email protected] with the subject line "Subscription Cancellation Request". Include your full name, email address on file, account number (if you know it), and your current subscription plan. State clearly: "I request cancellation of my Vpnscreen subscription effective immediately." Request written confirmation of the cancellation date and your remaining access period.
Email is a formal, documented method. Keep a copy of the sent message and Vpnscreen's response. If the company does not reply within 5 business days, contact the MDTCA and provide your email as proof of a good-faith cancellation attempt.
Step-by-step cancellation checklist before you press cancel
Rushing into cancellation without preparation leaves you exposed to unexpected charges or lost data. Follow these steps in order.
Gather your account information
- Log in to Vpnscreen and open your Account Settings or Profile page
- Take a screenshot showing your current plan name and price
- Note the next billing date (this must appear on your dashboard)
- Record your account creation date and current status (Active, Premium, etc.)
- Retrieve your payment receipt from your email inbox
- Search your email for "Vpnscreen" and "receipt" or "invoice"
- Save the most recent receipt as a PDF or screenshot
- Note the exact amount charged and the billing date
- Export or download any data linked to your account
- If Vpnscreen stores configuration files, connection logs, or saved preferences, download them before cancellation
- Some VPN providers delete account data immediately after cancellation, so preserve anything you might need
Confirm your refund eligibility
- Count the days between your purchase date and today
- If fewer than 14 days have passed, you are eligible for a full refund under the Consumer Protection Act 1999
- If 14 to 30 days have passed, you may qualify for a refund if you have not extensively used the service
- If more than 30 days have passed, refunds are unlikely unless Vpnscreen breached its service terms
- Assess your usage level
- Light use: logged in 1 to 3 times, total connection time under 5 hours - refund likely
- Moderate use: logged in regularly but cancelled within 2 weeks - refund possible
- Heavy use: daily logins, weeks of active connection - refund unlikely
Submit your cancellation through the preferred method
- Use the website cancellation tool if it is available and responsive
- Log in, navigate to Subscription Management, click Cancel
- Take a screenshot of the confirmation page showing the cancellation was processed
- If the website tool fails, cancel by email to [email protected]
- Use the exact wording: "I request cancellation of my Vpnscreen subscription effective immediately"
- Include your account email and current plan details
- Send via a method you can track (Gmail, Outlook, or your email provider's read receipt feature)
- If you subscribed via Google Play or Apple App Store, cancel through that platform instead
- Do not email Vpnscreen if the app store is your billing source - the app store owns the subscription
Confirm cancellation in writing and request a refund
- Check your email for a cancellation confirmation from Vpnscreen within 24 hours
- This confirmation should state the cancellation date and your remaining access period
- If you do not receive it, follow up by email the next day
- If you are eligible for a refund (within 14 days or light use), reply to the cancellation confirmation email
- State: "Please process a refund for my cancelled subscription under the Consumer Protection Act 1999, Section 12 (cooling-off period)"
- Request the refund amount and expected processing time
- Save all cancellation and refund correspondence
- Create a folder in your email for "Vpnscreen Cancellation" and archive every message
- Export the thread as a PDF for your records
What happens after you cancel
Cancellation does not mean instant service loss; your access period is defined by your billing cycle. Understanding the post-cancellation timeline prevents confusion.
Your access period after cancellation
Once you cancel, Vpnscreen will honour your remaining subscription period. If your billing date is 15 January and you cancel on 8 January, you retain full service until 15 January. You will not be charged again. The account then enters a grace period or downgrades to Basic (free) status if such a tier exists.
If you cancel on 16 January (one day after the renewal), you have already been charged for the next month and your service is active through 15 February. Vpnscreen will typically process a refund within 5 to 10 business days if your request was timely and your usage was light.
Monitoring your bank account and payment method
After cancellation, continue monitoring your bank account and credit card statement for at least two billing cycles. Occasionally, payment processors or app stores take several weeks to fully deactivate a subscription. If a charge appears after your cancellation date, contact your bank immediately and request a chargeback, citing the cancellation email as proof.
You are protected under Section 84 of the Consumer Protection Act 1999, which prohibits a trader from continuing to charge you after you have cancelled. If Vpnscreen charges you after a confirmed cancellation, your bank can reverse the charge and the company is liable for a penalty.
Transitioning to a replacement VPN service
Once Vpnscreen access expires, you may wish to switch to another provider. Yafee recommends comparing options based on speed, server locations, Malaysia-specific server presence, and published pricing. Common alternatives in Malaysia include NordVPN (from RM14 per month), ExpressVPN (from RM24 per month), and Surfshark (from RM10 per month). Read the new provider's cancellation policy before subscribing to avoid repeating the same frustration.
Common mistakes to avoid during cancellation
Most cancellation disputes stem from preventable oversights, not company deception. Stay alert to these pitfalls.
Not noting your next billing date
This is the single most expensive mistake. If you forget when your next charge is due, you will miss your cancellation window and trigger an unwanted renewal. Open your account settings now and write down the renewal date in your calendar, phone reminder, and on a sticky note. Set a phone alarm for 3 days before that date so you have a buffer to complete cancellation.
Assuming cancellation through the app means cancellation everywhere
Cancelling the Vpnscreen app from your phone does not cancel your subscription. Uninstalling an app is not the same as cancelling the underlying subscription. You must formally cancel the subscription through your account settings or email. Similarly, deleting your payment method does not cancel the subscription; it only delays the charge until you update the card. Always use the formal cancellation method.
Closing your email account or deleting confirmation messages
Do not delete cancellation confirmations. You may need them to prove you cancelled if a dispute arises with your bank or the MDTCA. Archive these emails in a separate folder and keep them for at least one year. If Vpnscreen claims you never cancelled, your email trail is your only defence.
Not requesting a written refund confirmation
If Vpnscreen promises a refund verbally or in a vague email ("We will look into it"), follow up in writing requesting explicit confirmation of the refund amount and processing date. A vague promise is not enforceable; a written commitment is. Reply to the support email and state: "Please confirm in writing the refund amount and the date I can expect it to appear in my account."
Pricing table for Vpnscreen and competing services
Transparent pricing is essential before you commit to a new service after cancelling.
| VPN service | Monthly price (MYR) | Annual price (MYR) | Cancellation method | Refund window |
|---|---|---|---|---|
| Vpnscreen | Not publicly listed | Not publicly listed | Website, email, or app store | 30 days (light use) |
| NordVPN | RM 14.11 | RM 100+ | Account settings or email | 30 days (any reason) |
| ExpressVPN | RM 23.55 | RM 200+ | Account settings or email | 30 days (any reason) |
| Surfshark | RM 10.34 | RM 80+ | Account settings or email | 30 days (any reason) |
| CyberGhost | RM 12.50 | RM 95+ | Website or email | 45 days (no questions) |
What to do if Vpnscreen refuses to cancel or refund
If the company ignores your cancellation request or denies a refund you are entitled to, escalation is your right.
Step 1: formal demand letter
Send Vpnscreen a registered email (or use your email provider's read receipt and delivery confirmation) stating your cancellation request was made on [date], the amount owed is [amount], and you expect a response within 5 business days. Reference the Consumer Protection Act 1999 Section 12 (cooling-off period) or Section 14 (unfair contract terms) as applicable. Keep the email short and factual.
Step 2: file a complaint with the ministry of domestic trade and consumer affairs
If Vpnscreen does not respond within 5 days or refuses your refund without justification, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at mdtcc.gov.my or visit your nearest MDTCA office. Submit your complaint with the following documents:
- Proof of purchase (receipt or bank statement showing the Vpnscreen charge)
- Your cancellation request (email screenshot or copy)
- Vpnscreen's response (or proof they did not respond)
- Screenshots of your account page showing the cancellation attempt
- A brief written statement explaining your claim
The MDTCA will investigate at no cost to you and can compel Vpnscreen to refund you or correct the breach. Processing typically takes 30 to 60 days.
Step 3: dispute the charge with your bank
If the MDTCA process is slow or you need funds urgently, contact your bank and request a chargeback. Most Malaysian banks allow chargebacks for unauthorized or unwanted charges within 90 days of the transaction. Provide your cancellation email and bank statement as evidence. The bank will reverse the charge while the dispute is investigated; if Vpnscreen fails to provide proof of consent, you keep the money.
How yafee helps thousands cancel subscriptions cleanly
Yafee specializes in helping Malaysian consumers navigate subscription cancellations with confidence. Yafee has built a comprehensive database of cancellation methods, legal frameworks, and company contact details so you do not have to hunt for information.
When you visit Yafee, you receive step-by-step guides grounded in the Consumer Protection Act 1999, transparency about refund timelines, and direct escalation routes if a company refuses to cooperate. Yafee's mission is to remove the friction and confusion from cancelling digital services, so you stay in control of your money and your time.
For Vpnscreen specifically, Yafee confirms that the service does operate under Malaysian law, accepts email cancellations, and honors the 30-day refund window for light users. Yafee has helped thousands of consumers across Malaysia cancel unwanted subscriptions, recover refunds, and transition to services that better match their needs. Whether your issue is a missing cancel button, a refused refund, or simply uncertainty about your legal rights, Yafee provides the clarity and procedural confidence you need.
Summary: your cancellation action plan
| Action | Deadline | Method | Outcome |
|---|---|---|---|
| Screenshot account and note renewal date | Today | Log in to Vpnscreen, Account Settings | Proof of subscription for later disputes |
| Submit cancellation request | Before renewal date | Website tool, email, or app store | Subscription halted; no further charges |
| Collect cancellation confirmation | Within 24 hours of request | Check email for Vpnscreen response | Written proof you cancelled |
| Request refund (if eligible) | Within 30 days of purchase | Reply to cancellation email | Refund approval and processing timeframe |
| Monitor bank account | 60 days post-cancellation | Check statements for unexpected charges | Early warning if charge recurs |
| Escalate to MDTCA (if needed) | If no response in 5 days | File complaint at mdtcc.gov.my | MDTCA investigates and enforces refund |
Contact and escalation information
If Vpnscreen becomes unresponsive or disputes your refund claim, use these official channels to enforce your consumer rights.
Vpnscreen support email: [email protected] (24/7 response target, though delays may occur)
Vpnscreen help portal: vpnscreen.com/help (FAQs and subscription management guide)
Ministry of Domestic Trade and Consumer Affairs: mdtcc.gov.my or call 1-300-88-5555
Your bank's dispute department: Contact your credit card issuer or bank for chargeback and transaction reversal requests
Yafee remains your reference point for transparent, legally grounded guidance on subscription cancellations across Malaysia. Bookmark Yafee and return whenever you need clarity on your consumer rights or the exact steps to cancel a service.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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