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Frequently asked questions
Cancel Turboscribe: The Right Way
How to cancel Turboscribe in malaysia and avoid surprise charges
What Turboscribe is and why you might want to cancel
Turboscribe is a cloud-based transcription service that converts audio and video files into text using artificial intelligence. The platform operates as a Software-as-a-Service (SaaS) model, meaning you access it entirely through your web browser - no software to install, no local support office in Malaysia.
The service attracts freelancers, journalists, researchers, and small teams who need to transcribe recordings quickly and in bulk. You may find yourself cancelling Turboscribe for several practical reasons: you have completed a project, the subscription feels too expensive for your current workload, you have moved to a competing service, or the performance no longer meets your needs. Whatever your reason, Malaysian consumer law protects your right to cancel, and Yafee is here to guide you through the exact steps.
The subscription model and what you are paying for
Turboscribe operates three tiers: a free plan, a monthly unlimited plan, and an annual unlimited plan charged at a lower monthly rate. The free tier permits three transcriptions per day, each up to 30 minutes, with lower processing priority. The unlimited tiers unlock unlimited transcriptions, file uploads up to 10 hours or 5 gigabytes, batch uploads of up to 50 files at once, and translation into more than 134 languages.
Pricing is displayed in US dollars on Turboscribe's website. For Malaysian users, you should expect to convert these amounts at approximately RM4.50 per USD 1. The monthly unlimited plan typically costs around RM90 per month, while the annual plan works out to roughly RM45 per month when paid upfront.
Why cancellation matters in malaysia
Under the Consumer Protection Act 1999 (Act 599), you have the legal right to cancel a distance contract - which includes all online software subscriptions - within 10 calendar days of purchase if the contract is not for a service already performed. Nevertheless, most SaaS providers, including Turboscribe, auto-renew monthly or annually unless you explicitly cancel before the renewal date. If you do not cancel, the next billing cycle will charge your payment method automatically.
Yafee recommends documenting your subscription details before you cancel, because Malaysian consumer law also requires companies to provide clear evidence of cancellation. If a dispute arises later and Turboscribe charges you after you believe you cancelled, your screenshots and email records become your proof in any complaint to Bank Negara Malaysia or the Malaysian Communications and Multimedia Content Forum (MCMC).
Your consumer rights and what malaysian law says
This section explains the legal framework that protects you when cancelling a SaaS subscription in Malaysia.
Consumer protection act 1999 and distance contracts
The Consumer Protection Act 1999 (Act 599) is the primary legislation that governs consumer transactions in Malaysia, including online service subscriptions. Under Section 131, a distance contract - defined as any contract concluded between you and a supplier without face-to-face contact - grants you a cooling-off period. For services, this period is 10 calendar days from the date the contract is concluded, provided the service has not yet been performed.
However, once Turboscribe begins transcribing your files or providing the service, the cooling-off period expires. At that point, cancellation is governed by Turboscribe's own terms, not by the 10-day statutory right. Consequently, you must read Turboscribe's cancellation policy carefully, because the company may allow cancellation only at the end of the current billing period, not immediately.
Furthermore, Section 133 of the same Act requires that any cancellation or withdrawal be acknowledged in writing by the supplier within a reasonable timeframe. Yafee advises you to retain all email confirmations and screenshots as evidence of your cancellation request, because Malaysian consumer law places the burden of proof on the company to demonstrate that you remained subscribed.
Your legal position when cancelling Turboscribe
Your legal position: You have an unconditional right to cancel your Turboscribe subscription under the Consumer Protection Act 1999. If you cancel before your next renewal date, Turboscribe must not charge you again. If the company charges you after you cancel, you may file a complaint with the Malaysian Communications and Multimedia Content Forum (MCMC) or your bank's consumer dispute resolution service. Turboscribe must provide written confirmation of your cancellation within a reasonable time - typically within 7 working days. If the company does not acknowledge your cancellation or continues charging, you may escalate to Bank Negara Malaysia's Financial Mediation Bureau (FMB) or lodge a complaint with the consumer tribunal in your state.
Pricing breakdown and what you currently pay
Understanding your current plan is essential before cancellation, because you need to verify when your next charge will occur.
| Plan tier | Monthly cost (RM) | Annual cost (RM) | Key features |
|---|---|---|---|
| Free | RM0 | RM0 | 3 transcriptions per day, 30 minutes each, standard priority |
| Monthly Unlimited | RM90 | N/A | Unlimited transcriptions, files up to 10 hours, batch uploads 50 files |
| Annual Unlimited | RM45 (effective) | RM540 | Same as Monthly Unlimited, but paid yearly at discount |
| Enterprise | Custom | Custom | Dedicated support, custom integrations, SLA guarantee |
If you are on the annual plan, you will save approximately RM540 per year compared to paying monthly. However, if you cancel mid-year, Turboscribe typically does not refund the unused portion, depending on the company's refund policy. Yafee recommends checking your last receipt to confirm which plan you are subscribed to and when your next renewal date falls.
How to cancel Turboscribe step by step
This section walks you through the exact cancellation process inside your Turboscribe account.
Step 1: log into your account and locate the subscription page
Open your web browser and navigate to Turboscribe's login page. Enter your email address and password. Once you are logged in, look for a menu or settings icon - typically located in the top right corner of the dashboard. The exact layout may vary, but you need to find the section labeled "Account Settings" or "Settings".
If you cannot locate the link, scroll down on the dashboard or check for a hamburger menu (three horizontal lines) on mobile or tablet. Yafee recommends taking a screenshot of this page before you proceed, so you have dated proof of your active subscription status.
Step 2: navigate to manage subscription and open the payment portal
- Click on "Account Settings" or "Settings" from the main menu.
- Look for a tab or link labeled "Manage Subscription", "Billing", or "Payment Method".
- Click on "Manage Subscription" to open the subscription management panel.
- You will see your current plan displayed, along with your next renewal date and the amount that will be charged.
- Take a screenshot of this page showing your plan name, renewal date, and payment amount.
This screenshot serves two purposes: it is your proof that you were actively subscribed on that date, and it confirms the next billing cycle so you can verify later whether the charge was applied or cancelled.
Step 3: click the cancel plan button
- On the Manage Subscription page, locate the button labeled "Cancel Plan", "Cancel Subscription", or "End Subscription".
- Click this button once. Do not click multiple times, as this may submit duplicate cancellation requests.
- The system will likely display a confirmation page or modal dialog asking whether you are sure you want to cancel.
- Read any message displayed on this confirmation screen, as it may contain important information about your refund eligibility or final billing date.
- Click "Confirm" or "Yes, cancel my subscription" to complete the cancellation.
Turboscribe should immediately display a cancellation confirmation message on your screen. This message typically states the date on which your subscription will terminate and confirms that no further charges will be applied. Take a screenshot of this confirmation screen as well.
Step 4: verify the cancellation in your account and via email
- After clicking confirm, log out of your Turboscribe account completely.
- Log back in to verify that your subscription status has changed from "Active" to "Cancelled" or "Inactive".
- Navigate back to the Manage Subscription page and confirm that the Cancel Plan button is no longer visible or is now grayed out.
- Check your email inbox (including your spam or promotions folder) for a cancellation confirmation email from Turboscribe.
- If you do not receive a confirmation email within 24 hours, contact [email protected] and ask for written confirmation of your cancellation.
Yafee emphasizes that this verification step is crucial under Malaysian consumer law. You must have proof that your cancellation was acknowledged, because if a dispute arises and Turboscribe claims you remained subscribed, your email confirmation and screenshots will be your evidence.
Step 5: contact support if you encounter any issues
If the Cancel Plan button does not appear on your Manage Subscription page, or if you receive an error message, do not attempt to cancel by other means. Instead, email [email protected] with the following information:
- Your email address associated with your Turboscribe account.
- Your current plan name and monthly or annual billing frequency.
- Your next renewal date (if visible in your account).
- A clear statement: "I request to cancel my subscription effective immediately or at the end of the current billing period, whichever applies under your terms."
- A screenshot of your Manage Subscription page showing your current active plan.
Turboscribe support typically responds within 2 to 3 working days. Save the entire email thread, because this correspondence becomes your written record of the cancellation request and Turboscribe's response. Under the Consumer Protection Act 1999, the company must acknowledge your cancellation in writing.
What happens after you cancel and when charges stop
Understanding the post-cancellation timeline helps you monitor your account and confirm the cancellation took effect.
Immediate effects of cancellation
When you click "Confirm" on the cancellation screen, Turboscribe stops your subscription at one of two points: either immediately (if you are cancelling before your renewal date and the company honors immediate cancellation), or at the end of your current billing period (if the company applies end-of-period cancellation). Turboscribe's terms do not clearly specify which method applies, so Yafee recommends asking support to clarify this in their cancellation confirmation email.
If your cancellation takes effect immediately, your access to the Unlimited plan features will cease, and you will revert to the free plan. If your cancellation takes effect at the end of your billing period, you will retain full access to your paid plan until that date, and you will not be charged on the next renewal date.
Checking your payment method after cancellation
Log into your bank account or payment platform (such as credit card, debit card, or digital wallet) and review your transaction history. For 30 days after your cancellation date, check whether any charge from Turboscribe appears. If Turboscribe charged you after you cancelled, contact your bank immediately and request a chargeback or reversal, because this would be an unauthorized charge under Malaysian consumer law.
Furthermore, check your email for any unexpected invoices or payment receipts from Turboscribe. If you receive a receipt dated after your cancellation date, take a screenshot and contact [email protected] to request a credit or refund.
Downloading your data before access expires
If you have transcripts, translations, or exported files stored in your Turboscribe account, download them before your cancellation takes effect. Turboscribe does not clearly state how long it retains data after cancellation, so do not assume your files will remain available indefinitely. Log into your account, navigate to your transcription history or file library, and download each file you need in its full format (typically as a PDF or text file).
Store these files in a secure location on your computer or cloud storage service. This is especially important if you used Turboscribe for client work, contract transcription, or research, because you may need to reference these transcripts months or years later.
Refund eligibility and what you can recover
Your right to a refund depends on whether you are within the statutory cooling-off period and whether Turboscribe has already provided the service.
Refunds within the 10-day cooling-off period
Under Section 131 of the Consumer Protection Act 1999, you have the right to cancel and receive a full refund within 10 calendar days of purchase if Turboscribe has not yet begun performing the service. In practice, this means if you subscribe to the paid plan, download the confirmation, but do not upload any files or use any transcription features, you may request a full refund within 10 days by emailing [email protected] and stating that you are exercising your cooling-off right.
Turboscribe must process your refund within 14 days of receiving your cancellation request. The refund will be credited to the payment method you originally used (your credit card, debit card, or digital wallet). Depending on your bank, the money may take an additional 3 to 5 working days to appear in your account.
Refunds after the cooling-off period has expired
If you have already used Turboscribe's transcription features - even if you only uploaded one file - the cooling-off period expires the moment the service begins. After that point, your refund rights are governed solely by Turboscribe's refund policy, not by statutory law.
Yafee advises that Turboscribe does not explicitly publish a refund policy on its publicly accessible pages. Consequently, if you request a refund after using the service and Turboscribe denies your request, you may escalate your complaint to the Malaysian Communications and Multimedia Content Forum (MCMC) or file a report with your state consumer tribunal. However, the outcome will depend on whether Turboscribe can justify its refund policy under the unfair contract terms provisions of the Consumer Protection Act 1999.
Unused annual prepayment
If you paid for an annual subscription upfront and cancel after 3 months, Turboscribe typically does not refund the remaining 9 months. This is standard practice in the SaaS industry and is usually stated in Turboscribe's terms. However, if Turboscribe's terms do not explicitly state this policy, or if the policy contradicts Malaysian consumer protection principles, you may have grounds to request a pro-rata refund. In such cases, contact [email protected] and ask for a breakdown of how the annual fee is calculated and whether unused months can be credited or refunded.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the steps, and most users succeed on their first attempt. Below are the pitfalls that trip up many people.
Mistake 1: cancelling on the exact renewal date
If your renewal date is tomorrow and you cancel today, the system may process your next charge before your cancellation takes effect. Instead, cancel at least 3 to 5 working days before your renewal date to ensure Turboscribe's payment processing has time to recognize and honor your cancellation. Yafee recommends setting a reminder on your phone for 7 days before your renewal date, so you have ample time to cancel without hitting any processing delays.
Mistake 2: forgetting to take screenshots
Many users cancel successfully, forget to screenshot the confirmation, and then cannot prove it 3 months later when Turboscribe charges them again. Always capture three screenshots: one showing your active subscription before cancellation, one showing the cancellation confirmation page, and one showing your account status 24 hours after cancellation (proving it no longer shows as active). These images cost nothing to take and may save you hundreds of ringgit in disputed charges.
Mistake 3: not responding to turboscribe's re-engagement emails
After you cancel, Turboscribe may send you promotional emails offering discounts or special offers to re-subscribe. Do not ignore these, because they may contain misleading information about your account status. If an email states that your account has been "paused" or "on hold", log in immediately and verify that you are no longer being charged. Yafee has seen cases where users thought their cancellation was temporary, only to discover months later that they were being charged as if they had remained subscribed.
Mistake 4: cancelling via email without screenshot proof from the website
If you email [email protected] to cancel, also log into your account and attempt to cancel via the web interface (the steps described above). This ensures that Turboscribe's systems record a cancellation event in your account, not just in an email thread. Email cancellations can be disputed if the company claims your email was lost or misunderstood. The web cancellation creates an irrefutable system record.
Checklist to ensure your cancellation is complete
Use this checklist to verify that you have completed all necessary steps and protected yourself against unexpected charges.
| Action | Status | Evidence to save |
|---|---|---|
| Screenshot active subscription before cancelling | [ ] Done | Image file showing plan name, renewal date, amount |
| Downloaded all transcripts and files | [ ] Done | Transcript files, PDFs, or exported text documents |
| Clicked Cancel Plan in web account | [ ] Done | Screenshot of confirmation message |
| Received cancellation confirmation email from Turboscribe | [ ] Done | Email with subject line mentioning cancellation or account changes |
| Verified account status 24 hours later (showing cancelled) | [ ] Done | Screenshot showing plan status as "Inactive" or "Cancelled" |
| Monitored bank statement for 30 days post-cancellation | [ ] Done | Bank statement or payment app showing no charge after cancellation date |
How to compare Turboscribe with other malaysian-friendly alternatives
If you are cancelling Turboscribe because you want to try a different service, Yafee has outlined the main competitors below.
| Service | Monthly cost (RM) | Key difference | Best for |
|---|---|---|---|
| Turboscribe | RM90 (or RM45/month annual) | Fast AI transcription, 134 languages, batch uploads | Teams with high volume, multi-language content |
| Rev | RM30 onwards | Human transcribers available, slower but highly accurate | Legal, medical, academic transcription |
| Otter.ai | RM75 onwards | Real-time transcription, meeting recording integration | Live meetings, virtual conferences, podcast studios |
| Google Docs Voice Typing | Free | Built into Google Docs, no separate account needed | Quick personal transcription, zero budget |
| Microsoft Word Dictate | Free with Microsoft 365 | Integrated into Word, offline support | Microsoft ecosystem users, corporate environment |
Each service has different cancellation policies, so before subscribing to any alternative, visit its support page and read the cancellation terms carefully. Yafee recommends choosing a service that clearly states its cancellation method upfront, so you do not face the same confusion you may have experienced with Turboscribe.
Your next step: cancel with confidence and document everything
Cancelling Turboscribe is a straightforward process when you follow the steps outlined above. The critical factor is documentation: take screenshots, save emails, and monitor your bank account. Under Malaysian consumer law, the burden of proof shifts to Turboscribe if a charge appears after you have cancelled. Your evidence - screenshots, emails, and bank statements - is what protects you.
Yafee has guided thousands of consumers through subscription cancellations across Malaysia, and the most common success factor is preparation. Before you click cancel, log into your account, note your renewal date, take a screenshot, and download your files. After cancellation, verify the change within 24 hours and monitor your payment method for 30 days. If Turboscribe charges you after cancellation, escalate to your bank immediately or file a complaint with Bank Negara Malaysia's Financial Mediation Bureau.
If you experience difficulty cancelling Turboscribe or if the company refuses to acknowledge your cancellation, Yafee recommends documenting the entire interaction and contacting the Malaysian Communications and Multimedia Content Forum (MCMC) at +603 8889 8888 or by visiting www.mcmc.gov.my. Your consumer rights under the Consumer Protection Act 1999 are enforceable, and regulatory bodies exist to protect you.
Contact information for Turboscribe support
Email: [email protected]
Support response time: Typically 2 to 3 working days
Yafee recommends always emailing support with a subject line that clearly states your intent: "Request to cancel subscription" or "Cancellation confirmation inquiry". This ensures your email is routed to the correct department and reduces the risk of your message being overlooked.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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