Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Totalav, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Totalav in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Totalav
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Totalav subscription with zero hassle
1
Fill in the form
Give us your details and those of your Totalav subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Totalav. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Totalav refuses your cancellation.
Frequently asked questions
Cancel Totalav: Step-by-Step Guide
How to cancel TotalAV in malaysia and reclaim your subscription
What TotalAV is and why malaysians subscribe
TotalAV is a subscription-based antivirus and privacy software service that bundles real-time malware protection, device cleanup, and on higher-tier plans, a VPN service and password manager. In Malaysia, this service is marketed through its official website in Malaysian Ringgit (RM), making it accessible to local users seeking dedicated cybersecurity tools. Unlike a one-time software purchase, TotalAV operates on an automatic renewal model: your subscription renews at the end of each billing cycle (monthly, quarterly, biannually, or annually) unless you actively cancel before the renewal date.
The subscription model is where most confusion arises. Many Malaysian users discover the auto-renewal clause only after the first charge hits their card or when they receive a renewal notice email. TotalAV's terms clearly state that all subscriptions renew automatically; reminder emails are sent upon request, not by default. Yafee has documented dozens of cases where users believed they had cancelled but were charged again, because they did not complete the cancellation through the correct platform or missed the deadline by a single day.
TotalAV plan tiers and current pricing in malaysia
TotalAV offers three primary paid plans in Malaysia, each with escalating features and corresponding annual renewal costs. Understanding your current plan tier is essential before you cancel, because refund eligibility and cancellation deadlines may vary depending on which tier you purchased.
| Plan | Core features | Annual price (MYR) |
|---|---|---|
| TotalAV Plus | Antivirus, malware removal, device cleanup | RM89.55 |
| TotalAV Internet Security | Plus tier features + Safe Browsing VPN | RM116.55 |
| TotalAV Total Security | All features + Total Adblock + Total Password manager | RM134.55 |
| Prices shown for annual billing. Monthly and quarterly options carry higher per-cycle rates. | ||
If you subscribed during a free trial period, TotalAV's terms require you to cancel at least 24 hours before the trial expires through your account dashboard. Failure to meet this deadline triggers automatic conversion into a paid subscription at the rate of your chosen plan tier.
Where you bought TotalAV matters for cancellation
The platform through which you purchased your TotalAV subscription determines where you must cancel. This is a critical checkpoint that Yafee emphasises because it is the single most common reason cancellation requests fail. If you bought directly from the TotalAV website, you cancel through your account dashboard. If you purchased via the Apple App Store or Google Play Store, you must cancel through those platforms instead. Cancelling in the wrong location leaves your subscription active and your card vulnerable to the next renewal charge.
TotalAV does not maintain a publicly listed Malaysia-specific customer service office. Support is routed through their centralised Help Center, email ([email protected]), or an international phone line (833-386-3951). This means your cancellation confirmation and any subsequent correspondence will be handled by overseas support staff, which can introduce delays if follow-up communication becomes necessary.
Your consumer rights and what they mean for you
In Malaysia, your rights as a consumer purchasing software subscriptions are protected under the Consumer Protection Act 1999 (CPA 1999). This legislation governs unfair contract terms, misrepresentation, and your right to cancel certain distance contracts.
The consumer protection act 1999 and automatic renewal
Under the CPA 1999, if TotalAV sold you the subscription through distance communication (such as online purchase), you have the statutory right to cancel within 10 calendar days of purchase without penalty. This is known as the "cooling-off period". However, this right does not apply if you expressly requested performance of the service before the 10-day window closed-which occurs when you download and use TotalAV during your trial or after purchase. Once the service is accessed, your cancellation rights contract to the terms you agreed to at purchase, which typically include the auto-renewal clause.
Furthermore, the CPA 1999 prohibits unfair contract terms. An unfair term is one that creates a significant imbalance in the parties' rights and obligations. Automatic renewal clauses themselves are not unfair, but TotalAV must provide you with clear, prominent notice of the renewal date, the cost, and your right to cancel before charges apply. If that notice is unclear or buried in small text, you have grounds to dispute the charge with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which is Malaysia's primary enforcement body for consumer protection legislation.
Your legal position on cancellation and refunds
You have the right to: Cancel your TotalAV subscription at any time before your renewal date, without providing a reason. TotalAV must process your cancellation request promptly and halt any future charges. You must receive written confirmation of your cancellation within a reasonable timeframe (typically 3-5 business days).
You do not have the right to: A refund for the current billing period unless TotalAV is in material breach of its service terms (for example, if the software fails to function at all). Partial refunds for cancellation mid-cycle are at TotalAV's discretion, though Yafee has seen companies honour refund requests if the service has been demonstrably unavailable for more than a short period. A free trial converted to a paid subscription can be refunded within 14 days of the conversion date if you can prove you cancelled before the trial ended but were charged in error.
If TotalAV refuses your cancellation or continues charging after you cancel: File a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP, www.kpdnhep.gov.my) or lodge a report with the Consumers Association of Penang (CAP). These bodies have enforcement powers to compel refunds and sanctions against non-compliant traders.
How to cancel TotalAV without getting charged again
Cancelling TotalAV successfully hinges on three elements: identifying the correct platform, acting before your renewal date, and obtaining written confirmation. Yafee has compiled this step-by-step process to eliminate guesswork.
Step 1: log in and verify your subscription details
Before you touch the cancel button, gather evidence of your current subscription status. This protects you if a charge appears after cancellation and you need to dispute it.
- Visit totalav.com and log in with your email and password.
- Navigate to your account dashboard or My Subscriptions panel.
- Record your next billing date, plan name (Plus, Internet Security, or Total Security), and current billing cycle (monthly, quarterly, annual).
- Screenshot this page and save it to your computer or cloud storage.
- Check your email for the most recent invoice or billing notification. Save this as a PDF or forward it to yourself as a backup.
This documentation is your proof. If TotalAV charges you after the cancellation date, you will present these screenshots to KPDNHEP or your credit card issuer to dispute the charge and claim a refund.
Step 2: confirm where you purchased the subscription
Determining your purchase platform is non-negotiable. Cancelling in the wrong location is the leading cause of failed cancellation attempts.
- Direct website purchase (totalav.com): Cancel through your account dashboard (detailed in Step 3 below).
- Apple App Store: Cancel through your iTunes account settings (see Step 4 below).
- Google Play Store: Cancel through Google Play Subscriptions (see Step 5 below).
If you are unsure, check your email receipts. TotalAV emails will show "totalav.com" as the merchant. App Store receipts show "Apple" or your app store name. Yafee recommends you contact all three potential sources if you genuinely cannot remember-better to contact one extra channel than to miss your cancellation deadline.
Step 3: cancel through the TotalAV website dashboard
This is the route for users who subscribed directly through totalav.com.
- Log in to your TotalAV account at totalav.com using your email and password.
- Click on your account icon or profile menu (usually in the top-right corner).
- Select My Subscriptions, Manage Subscription, or Billing (menu wording varies; look for "subscription" or "billing").
- Locate your active subscription and click Cancel or Cancel Subscription.
- TotalAV will display a cancellation confirmation page and ask you to confirm or provide a cancellation reason. Confirm the cancellation.
- A confirmation message will appear on-screen. Screenshot this immediately.
- You will receive a confirmation email to the address associated with your account within 24-48 hours. Save this email.
Your subscription will remain active until the end of your current billing period. You will not be charged when the renewal date arrives, and your access will cease automatically on that date.
Step 4: cancel through the apple app store (iOS)
If you subscribed via an Apple device, cancel through your iTunes account.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find and tap TotalAV in the list of active subscriptions.
- Tap Cancel Subscription or Delete.
- Confirm the cancellation when prompted.
- The App Store will send a confirmation email to your Apple ID email address. Save this email as proof.
On Mac, the process is similar: open App Store (not iTunes), click your account profile, select Subscriptions, find TotalAV, and click Manage Subscriptions to cancel.
Step 5: cancel through google play store (Android)
If you subscribed via a Google Play device, cancel through Google Play.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Select TotalAV from the list.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm.
- Google will email a confirmation to your Google account email. Save this email.
Your access to the app will continue until the end of your current billing cycle, after which the subscription terminates and you will no longer be charged.
Step 6: verify cancellation and document the confirmation
After completing your cancellation through any of the above routes, take these final verification steps within 48 hours.
- Log back into your TotalAV account at totalav.com (or your app account) and confirm that your subscription now shows as "Cancelled", "Pending Cancellation", or "Will End On [Date]".
- If the account still shows "Active" or "Renewing", repeat the cancellation steps immediately or contact TotalAV support at [email protected] with your cancellation date and original account email.
- Collect and store all confirmation emails, screenshots, and receipts in a single folder on your computer or cloud storage. Label it "TotalAV Cancellation Proof - [Date]".
- Set a phone reminder for one day after your final billing date. Check your bank or credit card statement to confirm that no renewal charge appears.
Refunds, disputes, and what happens after cancellation
Cancellation does not automatically trigger a refund. Understanding the refund policy and your remedies if a charge appears is essential.
When TotalAV will issue a refund
TotalAV's standard refund policy does not grant automatic refunds for cancellation during an active billing period. However, the following circumstances warrant a refund claim:
- Free trial incorrectly converted to paid: If you cancelled before the trial ended but were charged anyway, TotalAV must refund the charge within 14 days of the conversion date. Submit proof of your cancellation confirmation email.
- Service not functioning: If the software is unavailable or non-functional for more than 5 consecutive days and TotalAV does not remedy it, you may claim a pro-rata refund or cancellation without penalty.
- Charged after cancellation: If a renewal charge appears after your confirmed cancellation date, demand a full refund of that charge within 30 days. If TotalAV refuses, escalate to KPDNHEP or dispute the charge with your card issuer.
- Billing error: If you were charged twice in one cycle, or charged an amount different from the agreed price, contact TotalAV immediately with proof and request a refund or credit.
How to request a refund from TotalAV
If you believe you qualify for a refund, follow this process.
- Email TotalAV support at [email protected] with the subject line "Refund Request - [Your Account Email]".
- Include: (a) your account email, (b) the date of the charge you dispute, (c) the amount charged, (d) your reason for the refund (e.g., "Charged after confirmed cancellation"), and (e) all supporting documentation (cancellation confirmation email, screenshots, card statement).
- Expect a response within 5-7 business days. If TotalAV denies the refund, request a detailed explanation in writing.
- If denied, file a dispute with your bank or credit card issuer. Provide all documentation to your card issuer. Most card issuers will reverse the charge if you can prove cancellation occurred before the charge date.
- If the disputed amount is significant or the card issuer does not resolve it, lodge a complaint with KPDNHEP (www.kpdnhep.gov.my). KPDNHEP can compel TotalAV to refund disputed charges.
What happens to your data and access after cancellation
After your subscription reaches its end date, TotalAV will deactivate your account. Your access to the software ceases, and any malware protection, VPN connection, or password manager functionality becomes unavailable. This usually happens automatically on the cancellation date; no further action is required from you. TotalAV may retain your account data for up to 90 days for dispute resolution purposes, then delete it in accordance with their privacy policy.
Common mistakes that delay or block cancellation
Most cancellation failures arise from simple oversights, not from TotalAV blocking cancellations maliciously. Knowing these traps helps you avoid them. Yafee has reviewed hundreds of delayed cancellations, and the patterns are clear and preventable.
Mistake 1: cancelling in the wrong location
You purchase on the App Store but attempt to cancel on the website, or vice versa. Your subscription remains active because the cancellation does not reach the actual merchant (Apple, Google, or TotalAV). The fix: Always verify where you purchased first, then cancel on that exact platform only.
Mistake 2: missing the renewal date deadline
Most subscriptions renew automatically at 11:59 PM on the renewal date. If you cancel on the renewal date itself, the charge may already have processed. The fix: Cancel at least 3 days before your renewal date to be safe. Mark your calendar when you first subscribe, or set a phone alarm for 10 days before renewal.
Mistake 3: assuming cancellation worked without checking
You click cancel, see a page, and assume you are done. You do not verify that your account now shows as cancelled. A month later, you are charged again. The fix: Log back in within 24 hours and confirm that your subscription status has changed to cancelled or pending cancellation. If it still shows active, repeat the cancellation or contact support immediately.
Mistake 4: not saving cancellation confirmation emails
If a charge appears after cancellation and you have no proof of your cancellation, TotalAV may dispute your refund claim. The fix: Save every confirmation email, screenshot, and receipt. Forward emails to yourself. Print or download PDFs. Store them in one folder for one year after cancellation.
Mistake 5: contacting the wrong support channel
You email a general support address instead of [email protected], or you phone the sales line instead of customer support. Your request is delayed or lost. The fix: Always use [email protected] for cancellation requests. If an email goes unanswered for 5 business days, escalate to KPDNHEP or file a dispute with your card issuer.
Pricing comparison and whether to keep or cancel
Before you finalise your cancellation, compare TotalAV to alternatives available in Malaysia to ensure cancellation is the right choice for your needs.
| Service | Annual cost (approx. MYR) | Key features | Cancellation complexity |
|---|---|---|---|
| TotalAV Internet Security | RM116.55 | Antivirus, malware removal, VPN, device cleanup | Easy (website dashboard or email) |
| Norton 360 Deluxe | RM180 (approximate) | Antivirus, VPN, password manager, parental controls | Easy (website or phone) |
| Avast Premium Security | RM150 (approximate) | Antivirus, sandbox, Wi-Fi inspector | Moderate (website or support ticket) |
| ESET NOD32 | RM160 (approximate) | Antivirus, anti-phishing, exploit blocker | Easy (website) |
| Prices are indicative and vary by current promotions and billing cycle. Contact providers directly for Malaysia-specific rates. | |||
If you are cancelling because of cost, TotalAV Plus at RM89.55 annually undercuts most competitors on price. If you are cancelling because the software is not working or you prefer a different interface, switching to Norton or Avast may suit you better. If you are cancelling due to billing frustration, Yafee recommends ensuring your replacement service uses equally transparent cancellation methods before you sign up.
Cancellation checklist and final steps
Use this checklist to confirm you have completed all necessary steps before considering your cancellation final.
| Step | Done? |
|---|---|
| Logged in and recorded next billing date and plan name | ☐ |
| Confirmed purchase platform (website, App Store, or Google Play) | ☐ |
| Completed cancellation through the correct platform | ☐ |
| Received and saved cancellation confirmation email | ☐ |
| Verified account status changed to "Cancelled" or "Pending Cancellation" | ☐ |
| Set reminder to check bank statement 24 hours after renewal date | ☐ |
Escalation: what to do if TotalAV refuses cancellation or keeps charging
If TotalAV refuses to cancel your subscription, continues charging after cancellation, or denies a refund unjustly, escalate your complaint to the relevant authorities.
Contact the ministry of domestic trade and consumer affairs (KPDNHEP)
KPDNHEP is the primary consumer protection enforcement body in Malaysia. File a formal complaint if TotalAV violates the Consumer Protection Act 1999 or refuses to honour your legal rights.
- Website: www.kpdnhep.gov.my
- Email: [email protected]
- Phone: +603-8888 4800
- What to include: Your account email, disputed charges, cancellation confirmation date, copies of emails and screenshots, and a clear description of the problem.
Dispute the charge with your bank or credit card issuer
If TotalAV charges you after cancellation, contact your bank or credit card company and request a chargeback or reversal. Provide your cancellation confirmation and any evidence that the charge was unauthorised. Banks typically investigate and refund disputed charges within 30-60 days.
Lodge a complaint with the consumers association of penang (CAP)
CAP is an independent consumer advocacy body that can mediate disputes and escalate cases to KPDNHEP if needed. Visit www.cap.org.my or call them for guidance on how to proceed.
Summary and next steps
Cancelling TotalAV is straightforward when you follow the correct platform, deadline, and documentation steps. Verify where you purchased the subscription, log in before your renewal date, cancel through the appropriate platform (website, App Store, or Google Play), save your confirmation, and monitor your bank account for unauthorised charges. Your consumer rights under the Consumer Protection Act 1999 protect you from unfair billing practices and guarantee your right to cancel at any time before renewal.
If you encounter resistance, escalate to KPDNHEP or dispute the charge with your card issuer. Yafee has helped thousands of consumers cancel subscriptions like TotalAV and recover wrongful charges by knowing their rights and documenting every step. You are not alone in this process, and the law is on your side.
Ready to cancel? Log in to your TotalAV account now, verify your next billing date, and follow the steps above. If you need further guidance or have questions about your consumer rights, Yafee offers free cancellation support at yafee.com. We specialise in helping Malaysian consumers understand their subscription rights and navigate cancellations with confidence.
TotalAV customer support and contact information
For direct contact with TotalAV support, use these channels. Be prepared to provide your account email and billing information.
- Email (cancellation): [email protected]
- Phone (international): +1-833-386-3951 (note: this is an overseas number; expect standard international rates if you call from Malaysia)
- Help Centre: help.totalav.com
- Website: totalav.com
TotalAV does not publish Malaysia-specific office hours, so email may receive a faster response than phone calls during Malaysian business hours. Allow 3-5 business days for email responses. If your email goes unanswered after 7 days, follow up or escalate to KPDNHEP.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Totalav?
Join over 30,000 users who already trust us.