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Cancel Textguard Ai: The Right Way
How to cancel Textguard AI in malaysia: your legal rights and step-by-step process
What Textguard AI is and what you are paying for
Textguard AI is a cloud-based subscription service operated by BITOR SOFTWARE SL (based in Barcelona, Spain) that combines artificial intelligence detection and text humanisation tools. You subscribe on a month-to-month basis, meaning no long-term contract locks you in, but automatic renewal happens unless you cancel before your billing date arrives.
The service charges you based on usage allowances across four content types: word volume, image analysis, video minutes, and audio minutes. The company converts trial users to paying customers automatically after 24 hours, which is why many users in Malaysia find unexpected charges on their payment card. Understanding what you subscribed to-and when that subscription auto-renews-is your first step toward cancelling without penalty.
How the trial and conversion model works
Textguard AI offers a 24-hour trial for approximately RM3.50 (displayed as €0.70). During this period, you gain full access to the service. Critically, the terms state that this trial converts automatically to a paid plan (typically Gold) unless you cancel within the 24-hour window. Many users miss this deadline because the cancellation option is not prominently displayed at checkout.
After the trial converts, you are charged monthly for whichever plan you are enrolled in. The terms confirm that your subscription renews automatically each month until you actively cancel. There is no minimum commitment period, which means you can cancel anytime without penalty-provided you cancel before the next renewal date.
Pricing structure and what each plan includes
Textguard AI publishes two main paid tiers. The Basic plan costs approximately RM149.50 (€29.90) monthly and includes 100,000 words, 50 images, 5 minutes of video, and 10 minutes of audio analysis. The Gold plan costs approximately RM199.50 (€39.90) monthly and provides 1,000,000 words, 200 images, 30 minutes of video, and 60 minutes of audio analysis.
Currency conversion means you may see slightly different amounts in Malaysian ringgit depending on your payment method and the exchange rate at checkout. Yafee recommends taking a screenshot of your subscription confirmation email to verify the exact plan name and monthly renewal amount you agreed to, as this documentation proves your payment history if a dispute arises.
| Plan | Monthly cost (RM) | Words included | Images included | Video minutes | Audio minutes |
|---|---|---|---|---|---|
| Trial (24 hours) | RM3.50 | Limited | Limited | Limited | Limited |
| Basic | RM149.50 | 100,000 | 50 | 5 | 10 |
| Gold (most common) | RM199.50 | 1,000,000 | 200 | 30 | 60 |
Your consumer rights in malaysia and why they matter
In Malaysia, your cancellation rights are protected under the Consumer Protection Act 1999 (Act 599). This legislation grants you the right to cancel a subscription service if the provider fails to deliver the service as described, charges you without proper consent, or fails to provide clear cancellation instructions. Textguard AI must comply with these standards regardless of where the company is incorporated.
The Consumer Protection Act 1999 also requires that companies provide a straightforward, transparent cancellation mechanism. If Textguard AI makes cancellation deliberately difficult-such as hiding the cancel button or requiring you to contact a support address that does not respond-you have grounds to escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's enforcement body for consumer protection.
Your legal position
You have the right to cancel your Textguard AI subscription at any time before the next billing cycle without incurring a cancellation fee. Under the Consumer Protection Act 1999, you are entitled to clear, accessible cancellation instructions. If Textguard AI charges you after you have submitted a cancellation request, you can demand a refund and file a complaint with the MDTCA. Yafee advises keeping all cancellation confirmation emails and screenshots as evidence of your cancellation attempt.
Refund eligibility under malaysian consumer law
If Textguard AI charged you without your clear consent (for example, during the 24-hour trial), you are entitled to request a refund under the Consumer Protection Act 1999. Refunds for unused services must be issued within a reasonable timeframe. In practice, Textguard AI typically refunds trial charges if you request them within 30 days of the charge, provided you submit proof that you did not intentionally subscribe.
If you cancel mid-cycle but do not use the remaining allowance, most SaaS providers do not issue pro-rata refunds for unused service time. However, Yafee recommends requesting one anyway, as the MDTCA may compel the refund if the cancellation process was unclear or if you can prove you cancelled before using the service.
How to cancel Textguard AI step by step
Textguard AI offers three primary cancellation methods: through your online account dashboard, via email to support, or through your payment app (if you subscribed via Apple App Store or Google Play). The method you use depends on where you subscribed. Yafee recommends using your account dashboard first, as it provides immediate confirmation.
Step 1: log in to your Textguard AI account
- Open a web browser and navigate to the Textguard AI login page (textguardai.com).
- Enter the email address associated with your subscription and your password.
- If you have forgotten your password, click "Forgot Password" and follow the reset email sent to your inbox.
- Once logged in, you will see your account dashboard. Take a screenshot of this page as proof of your subscription status before proceeding.
Step 2: locate the subscription and billing section
- On your dashboard, look for a menu option labeled "Subscription," "Billing," "Account," or "Settings."
- If you are using a mobile browser, switch to desktop view to ensure all menu options are visible.
- In most mobile browsers, this is available under a "..." menu or "View desktop site" option.
- Click on the billing or subscription section.
- You will see your current plan name, the monthly renewal amount, and your next billing date. Verify that this matches your confirmation email.
Step 3: click "Cancel subscription" on the dashboard
- Within the subscription section, look for a button or link labeled "Cancel Subscription," "Stop Renewal," or "Delete Account."
- Click that button.
- Textguard AI may display a confirmation message or a popup asking why you are cancelling. This is optional feedback-you do not have to answer, but Yafee suggests noting the reason in case you need to escalate later.
- Click the final confirmation button (usually "Confirm Cancellation" or "Yes, cancel my subscription").
Step 4: save your cancellation confirmation
- Immediately after clicking confirm, Textguard AI should display a message stating "Your subscription has been cancelled" or similar language.
- Take a screenshot of this confirmation page.
- Check your email inbox (including spam/promotions folders) for a cancellation confirmation email from Textguard AI.
- Save this email or print it as your proof of cancellation.
- If no email arrives within 24 hours, contact support at [email protected] with your screenshot and request written confirmation of your cancellation.
If you subscribed via apple app store or google play
- Web dashboard cancellation does not always cancel app-based subscriptions. You must cancel through the app store where you subscribed.
- For Apple App Store: Open the App Store app, go to "Account" (bottom right), tap "Subscriptions," select "Textguard AI," and tap "Cancel Subscription."
- For Google Play: Open Google Play Store, tap your profile icon (top right), select "Payments and subscriptions," then "Subscriptions," find "Textguard AI," and tap "Cancel subscription."
- The app store will confirm your cancellation immediately. Your subscription will end at the next billing date.
- Screenshot the cancellation confirmation from the app store as well.
If the dashboard cancel button does not work
- Contact Textguard AI support directly at [email protected].
- In your email, include:
- Your account email address.
- Your current plan name and renewal date.
- A clear statement: "I wish to cancel my subscription effective immediately."
- Screenshots of your dashboard showing your subscription status.
- Request written confirmation of cancellation.
- Send from the email address associated with your Textguard AI account.
- Allow 3-5 working days for a response. If no response arrives, escalate to the MDTCA (see section below).
What happens after you cancel
Cancellation does not end your access immediately-you retain full service access until the end of your current billing period. This means if your next renewal date is 15 May and you cancel on 1 May, you can use all your monthly allowances until 14 May at 11:59 PM. On 15 May, your account will be downgraded to a free tier (if available) or access will be suspended.
After your final billing period ends, you will receive no further charges. Your payment method will no longer be charged automatically. If a charge appears on your card after cancellation, contact Textguard AI support immediately and file a chargeback with your bank if necessary.
Verify that billing has stopped
- Check your email for a final confirmation email from Textguard AI on your cancellation date.
- Monitor your bank account or credit card statement for the next 5-10 days.
- On your next scheduled billing date (which should not arrive after cancellation), verify that no charge has been processed.
- Log back into your Textguard AI account 1-2 days after your final billing period ends. Your dashboard should indicate "No active subscription" or show a "Resubscribe" button.
- If a charge does appear after cancellation, contact your bank immediately to dispute it and file a formal complaint with the MDTCA.
Common mistakes to avoid when cancelling
Cancellation confusion is common, but understanding these pitfalls will protect you from unwanted charges and frustration.
Mistake 1: deleting your account instead of cancelling your subscription
Some users delete their Textguard AI account thinking this stops the charges. It does not. Deleting your account removes your access but does not cancel the underlying subscription-your payment card will still be charged monthly. Always cancel the subscription first through the Subscription or Billing menu, then delete your account if you wish. Yafee advises confirming cancellation via email before deleting anything.
Mistake 2: waiting until the last moment to cancel the trial
The 24-hour trial converts to Gold automatically if you do not cancel before the clock runs out. Set a phone reminder for 23 hours after your trial starts-do not wait until the last 10 minutes. The dashboard cancel button may be slow or unresponsive under load. Cancel early to avoid an unwanted charge.
Mistake 3: only contacting support without using the dashboard
Email support can be slow. Use your account dashboard to cancel first-this is immediate and generates an instant confirmation. Email support only as a backup if the dashboard button fails. Combining both methods (dashboard plus email) ensures you have multiple proof points if Textguard AI disputes your cancellation.
Mistake 4: not taking screenshots before and after
Screenshots are your strongest evidence. Capture your subscription status page before cancelling, the final confirmation page after cancelling, and any confirmation email. If you need to escalate to the MDTCA or dispute a charge with your bank, these images prove when and how you cancelled.
Escalation: what to do if Textguard AI refuses to cancel
If you submitted a cancellation request and Textguard AI continues to charge you, or if support does not respond within 5 working days, you have legal recourse under the Consumer Protection Act 1999.
Step 1: send a formal cancellation demand
- Send an email to [email protected] with the subject line: "Formal Cancellation Demand - [Your Account Email]"
- State clearly: "I demand cancellation of my subscription effective immediately. Failure to comply within 5 working days will result in a formal complaint to the Ministry of Domestic Trade and Consumer Affairs."
- Attach screenshots of your cancellation attempts and any confirmation messages.
- Send via registered email or request a read receipt.
Step 2: file a complaint with the MDTCA
- If Textguard AI does not respond or refuses to cancel within 5 working days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at:
- Website: mdtca.gov.my
- Phone: 03-8000 8000 (Kuala Lumpur)
- Online complaint form: mycomplaints.my
- In your complaint, include:
- Your account email and subscription details.
- All screenshots and emails from your cancellation attempts.
- Proof of all charges since your cancellation request.
- A clear statement that Textguard AI violated the Consumer Protection Act 1999 by failing to process your cancellation.
- The MDTCA will investigate and may compel Textguard AI to issue a refund and cease charging your payment method.
Step 3: dispute the charge with your bank
- Contact your bank and report the charges as unauthorised or fraudulent.
- Provide your cancellation screenshots and emails as evidence.
- Request a chargeback for all charges after your cancellation date.
- Your bank will typically refund these charges within 10-15 working days while investigating.
- Inform Textguard AI support that you have filed a chargeback-this often accelerates their response.
Comparison: cancellation methods at a glance
Different cancellation channels offer different speed and evidence trails. The table below compares each method.
| Cancellation method | Speed | Confirmation type | Best for |
|---|---|---|---|
| Dashboard (web) | Instant | Screen message + email | First choice-use this |
| Email to support | 3-5 days | Email reply | Backup if dashboard fails |
| App Store (Apple/Google) | Instant | In-app message | Only if you subscribed via app |
| Bank chargeback | 10-15 days | Bank refund + dispute record | Last resort if company ignores cancellation |
Refund options and timelines
Textguard AI does not publish a formal refund policy on its main pages, but the Consumer Protection Act 1999 entitles you to a refund if the service was not delivered as described or if you cancelled within a reasonable period.
Trial refunds
If you were charged RM3.50 for the 24-hour trial and wish to cancel before the trial ends, contact [email protected] and request a refund. Yafee recommends submitting this request within 7 days of the charge. Trial refunds are typically issued within 5-10 working days if the trial period had not yet converted to a paid subscription.
Mid-cycle cancellations
If you cancel mid-cycle (for example, 5 days into your monthly billing period), Textguard AI does not issue pro-rata refunds for unused days under its standard terms. However, under the Consumer Protection Act 1999, if you can demonstrate that the service did not meet its description or that you were charged without clear consent, you may request a refund from the company directly or via the MDTCA.
Refund timeline
All refunds should be processed within 30 calendar days of approval. Refunds are returned to your original payment method (credit card, debit card, or PayPal account). Check your bank statement 10-15 working days after Textguard AI confirms the refund, as processing times vary by bank.
How to prevent unwanted charges in the future
Yafee recommends taking these steps to protect yourself from surprise renewals with Textguard AI or any subscription service in Malaysia.
Monitor your payment method regularly
- Review your bank or credit card statement every week, not monthly.
- Set a phone reminder on the day before your renewal date. Log into Textguard AI and confirm your subscription is still active if you intend to keep it, or cancel if you do not.
- If a Textguard AI charge appears and you do not recognise it, contact your bank within 24 hours.
Use a separate credit card for trials
- For any subscription trial (including Textguard AI's 24-hour trial), use a dedicated prepaid or secondary credit card with a low balance.
- This isolates the trial charge and makes it easier to dispute if needed.
- After the trial, delete the card from the subscription-this prevents accidental renewals even if you forget to cancel.
Keep all confirmation emails
- Create a folder in your email account called "Subscriptions" and archive every confirmation, receipt, and renewal notice from Textguard AI.
- If a dispute arises months later, you will have all the evidence in one place.
- Yafee strongly recommends this practice for all subscription services, not just Textguard AI.
Final checklist before cancelling
Use this checklist to ensure you cancel Textguard AI correctly and retain evidence of your cancellation.
- [ ] I have logged into my Textguard AI account and taken a screenshot of my subscription status.
- [ ] I know my current plan name, renewal date, and monthly cost.
- [ ] I have located the "Cancel Subscription" button in my account dashboard.
- [ ] I have cancelled my subscription and screenshotted the confirmation message.
- [ ] I have received a cancellation confirmation email from Textguard AI.
- [ ] If I subscribed via App Store or Google Play, I have also cancelled through that app store.
- [ ] I have saved all cancellation confirmation pages and emails to a dedicated folder.
- [ ] I will verify no charge appears on my next scheduled renewal date.
- [ ] If a charge does appear, I will contact support and file a formal MDTCA complaint within 7 days.
Contact information for Textguard AI and escalation bodies
Textguard AI is operated by BITOR SOFTWARE SL, a Spanish company, but you retain full consumer protection rights under Malaysian law when charged in Malaysian currency or when accessing the service from Malaysia.
Textguard AI support contact
- Primary email: [email protected]
- Alternative email: [email protected]
- Support ticket system: [email protected]
- Website: textguardai.com
- Phone support: Not published
- Live chat: Not available
- Physical address: None listed for Malaysia (company is based in Barcelona, Spain)
Malaysian consumer protection authority
- Ministry of Domestic Trade and Consumer Affairs (MDTCA)
- Phone: 03-8000 8000 (Kuala Lumpur)
- Website: mdtca.gov.my
- Online complaint portal: mycomplaints.my
- Legal basis: Consumer Protection Act 1999 (Act 599)
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following these exact steps and understanding their rights under the Consumer Protection Act 1999. Whether you are cancelling Textguard AI because you no longer need the service, found a cheaper alternative, or were charged without consent, you have clear legal pathways to stop the charges and request a refund. Keep your cancellation evidence, act quickly, and escalate to the MDTCA if the company refuses to comply. Your subscription rights are protected by Malaysian law-use them.
Important warning
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