Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Storyboard That, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Storyboard That in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Storyboard That
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Storyboard That subscription with zero hassle
1
Fill in the form
Give us your details and those of your Storyboard That subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Storyboard That. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Storyboard That refuses your cancellation.
Frequently asked questions
Cancel Storyboard That: The Right Way
How to cancel Storyboard That in malaysia and protect your subscription rights
What is Storyboard That and why malaysians subscribe
Storyboard That is a web-based visual storytelling platform designed for educators, students, marketers, and small teams across Malaysia and beyond. The service operates on a recurring subscription model, which means you are charged automatically on a monthly or annual cycle until you actively cancel your account.
How the platform works for malaysian users
You access Storyboard That through a web browser to create, edit, and share visual storyboards for educational content, marketing campaigns, training materials, or creative projects. The platform provides drag-and-drop design tools, pre-built templates, and access to a library of images and scenes. Once you subscribe, your account grants you immediate access to the features included in your chosen plan.
The critical point for Malaysian subscribers is this: Storyboard That uses recurring billing. You do not pay once and own the service permanently. Instead, your payment method is charged automatically on the anniversary of your subscription start date, whether monthly or annually. The company's help documentation confirms that you can cancel at any time, but cancellation must be completed before your next billing cycle begins to avoid a charge.
Main features available in paid plans
The Individual Edition plan, priced at approximately RM 49.99 per month or RM 399.99 per year (based on USD pricing conversions), grants you unlimited storyboards, up to 100 cells per storyboard, access to all layout templates, removal of watermarks, and expanded export and print options. The Teams Edition, available at approximately RM 99.99 per user per month, adds administrative dashboards, user management tools, project organisation folders, and advanced collaboration features designed for classroom or workplace environments.
These paid features matter significantly when you decide to cancel, because many Malaysian users only realise after committing to a plan that they need persistent access to exported files, archived storyboards, or collaborative team features. If your work depends on Storyboard That assets, you must save or export them before you initiate cancellation. Yafee recommends taking this step immediately to avoid losing critical project materials.
Availability and support infrastructure in malaysia
Storyboard That is accessible to Malaysian users through the web platform, and customer support is provided in English via email and the help centre contact form. However, Yafee's research confirms that some Malaysian subscribers report difficulty when support is only available in English, particularly when disputing charges or requesting refunds on tight timelines.
Pricing displayed to Malaysian users is typically in Malaysian Ringgit (MYR), but exchange rates may fluctuate depending on your card issuer and billing cycle. Treat the RM figures quoted here as approximate conversions from USD published rates, not fixed local retail prices. Your actual charge may vary slightly based on currency conversion at the time of billing.
Your consumer rights under malaysian law
Your right to cancel a subscription and receive fair treatment is protected by Malaysian consumer law, which establishes a clear legal framework for digital services.
Protection under the consumer protection act 1999
Malaysia's Consumer Protection Act 1999 (CPA 1999) governs all contracts for goods and services, including digital subscriptions like Storyboard That. Under this legislation, you have the right to:
- Receive accurate information about the service before you subscribe
- Cancel within a specified cooling-off period if the service is sold to you remotely (which Storyboard That is, since it is delivered online)
- Receive a full refund if the service fails to meet advertised standards or functionality
- Be protected from unfair contract terms that significantly disadvantage you
In accordance with the CPA 1999, if you subscribed to Storyboard That online and wish to cancel, you have a right to a cooling-off period. This period typically runs for 14 calendar days from the date you received confirmation of your subscription, provided you have not used the service substantially.
Your legal position on refunds and cancellation
Your legal position is as follows: if you cancel Storyboard That within 14 days of subscription and have not materially used the service (such as creating and exporting multiple storyboards), you are entitled to a full refund under the CPA 1999 cooling-off rule. If you cancel after the 14-day cooling-off window but before your next billing date, you remain entitled to cancel at no additional penalty charge, though a refund for the current period is not automatic under law. If Storyboard That charges you after you have submitted a cancellation request, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the CPA 1999.
What happens if the company refuses to cancel
If Storyboard That refuses to process your cancellation request or continues to charge you after you have submitted a valid cancellation notice, you have the right to escalate your complaint to the MDTCA. Furthermore, you may pursue a claim through the Consumer Claims Tribunal (CCT) if the disputed amount falls within the tribunal's jurisdiction (generally claims up to RM 10,000 for service disputes). Yafee recommends keeping written evidence of all cancellation requests, email confirmations, and billing statements to support your claim if escalation becomes necessary.
Methods to cancel Storyboard That from malaysia
Storyboard That provides multiple cancellation routes, and your choice depends on where you created your account and your preferred contact method.
Cancel via the Storyboard That website account settings
The primary cancellation method is through your online account dashboard. You access your account settings by logging into storyboardthat.com, navigating to your profile, and locating the subscription or billing management section. From here, you can review your current plan, renewal date, and cancellation options. The help documentation indicates that account deletion is separate from subscription cancellation, so you must ensure both actions are completed to fully stop recurring charges.
Cancel by contacting customer support via email
You may also request cancellation by emailing Storyboard That's support team directly at [email protected]. This method provides a documented record of your cancellation request, which is valuable if a dispute arises later. Include your account email address, full name, and the date you wish your subscription to end. Request written confirmation of cancellation in the support response.
Cancel if you subscribed via apple app store or google play
If you subscribed to Storyboard That through the Apple App Store (iOS) or Google Play (Android), you must cancel through the respective app store platform, not through Storyboard That's website. App Store subscriptions are managed separately from web subscriptions. Yafee advises that app store cancellations are processed independently, so verify with both Storyboard That's support and the app platform that your cancellation has been recorded.
Step-by-step cancellation procedure
Follow these steps in order to cancel your Storyboard That subscription safely and ensure no future charges are applied to your account.
Step 1: save all important storyboard files and exports
Before you initiate cancellation, you must export or download every storyboard file you intend to keep. Once your account is deleted or subscription is cancelled, access to your projects may be restricted or removed entirely. Storyboard That allows you to export files in PDF, PNG, or other formats depending on your plan. Allocate 15 to 30 minutes for this task if you have multiple projects.
Step 2: document your current billing details and plan information
Take a screenshot or photograph of your account settings page, showing your current plan, renewal date, last charge date, and billing amount. Also record your subscription start date and the email address associated with your account. This documentation is essential if you need to claim a refund under the 14-day cooling-off period or if a billing dispute arises.
Step 3: log in to your account and access subscription settings
Navigate to storyboardthat.com and log in using your account credentials. From your dashboard, locate the settings, account management, or subscription management section. The exact menu label may vary, but it typically appears in your profile or user menu. Click on the option to view or manage your subscription.
Step 4: locate and click the cancellation or subscription termination button
Within the subscription management area, you will see options to upgrade, downgrade, or cancel your plan. Select the cancellation option. Storyboard That may ask you to confirm your decision or provide feedback on why you are cancelling. Complete these fields honestly, as they help the company improve its service.
Step 5: confirm cancellation and request written confirmation
Once you have submitted your cancellation request, Storyboard That should display a confirmation message on screen and send you a confirmation email to your registered account address. Do not close your browser window or delete this email until you have verified receipt. The confirmation should include a cancellation reference number and the effective date of cancellation (the date your subscription ends). If you do not receive a confirmation email within 24 hours, contact support immediately at [email protected] with a screenshot of your on-screen confirmation.
Step 6: contact support to confirm cancellation was processed
As a final safeguard, send an email to [email protected] stating that you have cancelled your subscription and requesting written confirmation that no further charges will be applied to your account. Include the cancellation reference number from Step 5. Wait for a response before your next scheduled billing date. Yafee recommends this step because it creates a clear paper trail and ensures that support has registered your cancellation request in their system.
Timeline for cancellation and refund processing
Understanding when your cancellation takes effect and when you receive a refund (if eligible) is essential for managing your Malaysian finances and billing expectations.
When your cancellation becomes effective
Your Storyboard That subscription cancellation typically becomes effective on your next scheduled billing date. For example, if you are charged on the 15th of each month and you cancel on the 10th, your cancellation will take effect on the 15th. If you cancel after your renewal date has passed, you may be charged again before the cancellation is processed. For this reason, Yafee recommends cancelling at least 5 business days before your renewal date to allow processing time.
Refund eligibility and processing time
A full refund is available only if you cancel within 14 days of your initial subscription purchase and have not substantially used the service. If you are eligible for a refund, Storyboard That will typically process it within 5 to 10 business days. The refund is returned to the original payment method (your credit card or debit card). If you do not see the refund within 10 business days, contact your bank or card issuer to confirm it has not been delayed in processing.
Refund requests after the 14-day cooling-off period
If you cancel after 14 days, you are not automatically entitled to a refund under Malaysian consumer law, unless the service has failed to meet advertised standards or you can demonstrate a fault with the platform. Nevertheless, you may request a refund by contacting support at [email protected], explaining your situation, and asking whether Storyboard That offers any discretionary refund or credit. Some companies offer partial refunds or account credits as a gesture of goodwill, even outside the legal cooling-off period.
Pricing and billing structure for malaysian subscribers
Understanding Storyboard That's pricing will help you calculate the true cost of your subscription and identify when you are at risk of unwanted charges.
| Plan | Monthly cost (RM) | Annual cost (RM) | Key features | Best for |
|---|---|---|---|---|
| Individual Edition | 49.99 | 399.99 | Unlimited storyboards, 100 cells per board, no watermarks, export options | Individual educators or freelancers |
| Teams Edition | 99.99 per user/month | Not typically annual | Admin controls, user management, project folders, collaboration | Schools, training departments, agencies |
| Free trial | 0 | 0 | Limited storyboards, watermarked exports, basic templates | Testing the platform |
These prices are approximate conversions from published USD rates and may vary slightly depending on your payment method and the date of currency conversion. Malaysian subscribers paying by credit or debit card may see minor fluctuations in the final charged amount due to card issuer fees or exchange rate adjustments.
Common mistakes when cancelling Storyboard That
Most Malaysian subscribers who experience problems during cancellation have made one or more of these preventable errors. Fortunately, recognising them now allows you to avoid them entirely.
Deleting your account instead of cancelling your subscription
The most frequent mistake is deleting your account without first cancelling your subscription. Account deletion removes your access to your storyboards and profile, but it does not automatically stop recurring billing. Consequently, you can still be charged after your account has been deleted. The correct sequence is: cancel subscription first, then delete account if you wish. Wait for cancellation confirmation before deleting anything.
Cancelling through the wrong platform
If you subscribed via the Apple App Store or Google Play, you must cancel through that app store platform, not through the Storyboard That website. Many users attempt to cancel on the website and then receive a surprise charge because the app store subscription was never cancelled. Check your original purchase receipt to confirm where you subscribed, then cancel through the corresponding platform.
Failing to cancel before the renewal date
Storyboard That charges automatically on your renewal date. If you cancel after this date has passed but before you have been charged, you will still be charged. Always review your renewal date (visible in your account settings) and plan to cancel at least 5 business days in advance. Setting a phone or calendar reminder for the 5th day before your renewal date ensures you do not miss the deadline.
Not requesting written confirmation of cancellation
If you cancel and receive no confirmation email, you have no proof that your cancellation was registered. A support team member may mishandle your request, or a system error might prevent cancellation from being processed. Always request written confirmation and retain all emails. This documentation protects you if a charge appears on your next billing cycle.
Ignoring unrefunded subscription fees after cancellation
If you notice a charge appearing after you believed you had cancelled, do not assume it is an error that will resolve itself. Contact support immediately with your cancellation confirmation details and request an explanation. If the charge is invalid, ask for an immediate reversal. Waiting weeks before investigating can make it harder to dispute the charge with your bank.
What happens after you cancel Storyboard That
Cancelling is just one step; understanding what occurs after cancellation ensures you are not surprised by changes to your access or any delayed billing issues.
Access to your account after cancellation
Once your subscription cancellation becomes effective, you will lose access to all paid features. However, you may retain access to any free features or basic storyboard viewing, depending on Storyboard That's specific policy. If you have not exported your storyboards before cancellation, you may be unable to retrieve them. For this reason, Yafee strongly recommends exporting all files at least one week before your cancellation takes effect.
Checking your next billing statement
After your subscription cancellation takes effect, monitor your bank statement or credit card activity for the next two billing cycles. If another charge from Storyboard That appears, report it immediately to your bank as an unauthorised transaction and contact Storyboard That's support team at [email protected] with proof of your cancellation. Most banks can reverse unauthorised charges within 30 to 60 days of the transaction date.
Reactivating your subscription if you change your mind
If you cancel but later decide you want to resubscribe, you can log back into your Storyboard That account and restart your subscription at any time. However, any storyboards or projects you did not export and save before cancellation may not be recoverable. Additionally, you will not receive a discount or credit for the time between your cancellation and reactivation; your new subscription will begin with a fresh charge.
Pricing comparison and when to cancel versus keep your subscription
A practical decision table helps you determine whether cancelling Storyboard That makes financial and operational sense for your situation.
| Situation | Action | Financial impact | Effort required |
|---|---|---|---|
| Subscribed but have not created any storyboards | Cancel immediately | Recover full subscription cost if within 14 days | Low (5 minutes) |
| Used the platform for one project, now complete | Cancel and export files | Avoid RM 49.99-399.99 annual repeat charge | Medium (30 minutes to export) |
| Ongoing classroom or team use throughout the year | Keep subscription | Consistent access, no recurring setup costs | None |
| Considering switching to a free alternative tool | Cancel before renewal, export files | Save RM 49.99-399.99 annually | Medium (compare tools, migrate files) |
| Downgraded to free tier but still charged | Contact support immediately | Recover erroneous charges | Low (email + follow-up) |
Contact information and escalation route for malaysian users
If you encounter problems cancelling Storyboard That or believe you have been charged incorrectly, use these contact methods in order.
Primary contact: Storyboard That customer support
Email: [email protected]. Include your account email, full name, and a clear description of your cancellation request or billing issue. Request a response within 48 hours. Allow 2 to 3 business days for a substantive reply.
Escalation: ministry of domestic trade and consumer affairs (MDTCA)
If Storyboard That does not respond or refuses to cancel your subscription or refund a disputed charge, lodge a complaint with the MDTCA, which enforces the Consumer Protection Act 1999 in Malaysia. You may file a complaint online via the MDTCA website or in writing. Include copies of all email correspondence, billing statements, and cancellation requests. The MDTCA will investigate and may compel Storyboard That to comply with Malaysian consumer law.
Escalation: consumer claims tribunal (CCT)
If the disputed amount is RM 10,000 or less, you may pursue a claim through your local Consumer Claims Tribunal. The CCT provides a faster, more affordable alternative to civil court. You will need to submit a claim form, supporting documentation (emails, receipts, billing records), and a filing fee (typically RM 10-50 depending on the claim amount). Yafee recommends this route if Storyboard That owes you a refund or has charged you without consent.
Key takeaways and how yafee can help
Cancelling Storyboard That is straightforward if you follow the correct steps and understand your consumer rights under Malaysian law. The essential points are these: export your storyboards before cancelling, cancel at least 5 days before your renewal date, request written confirmation of cancellation, and monitor your next two billing statements to ensure no charges reappear.
Your rights are protected by the Consumer Protection Act 1999, which entitles you to a full refund if you cancel within 14 days and have not substantially used the service. If Storyboard That refuses to honour this right or continues to charge you after cancellation, you can escalate to the MDTCA or the Consumer Claims Tribunal.
Yafee (yafee.com) specialises in helping Malaysian consumers navigate digital subscription cancellations, recover unauthorised charges, and assert their consumer rights. Whether you need step-by-step guidance, help drafting a cancellation email, or advice on filing a complaint with regulatory authorities, Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money. Visit Yafee today to access free cancellation templates, sample complaint letters, and live support from contract specialists.