Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Showit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Showit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Showit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Showit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Showit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Showit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Showit refuses your cancellation.
Frequently asked questions
Cancel Showit: Step-by-Step Guide
How to cancel Showit in malaysia and avoid surprise charges
What Showit is and why you might cancel
Showit is a subscription-based website builder that emphasizes design flexibility through a drag-and-drop editor. The company operates on an auto-renewing subscription model, meaning your plan renews automatically unless you actively cancel. For users in Malaysia, understanding how to cancel properly is critical because Showit operates from Arizona, USA, and has no local customer service address.
Showit as a website builder service
Showit offers tiered subscription plans starting at RM113 per month (approximately USD 24) for the core builder, with additional tiers that include WordPress blog integration. The platform provides hosting, the design editor, and domain management within each plan. Showit also runs a 14-day free trial with full platform access and no credit card required upfront-a useful testing period before commitment.
The service headquarters is located at 55 North Arizona Place, Suite 500, Chandler, Arizona 85225, USA. If you need to escalate a billing dispute beyond email support, this address appears in Showit's terms of service under Section 25. However, Showit instructs all cancellation requests to be submitted via email to [email protected].
Practical considerations for malaysian users
Showit's support operates 24/7 through chat and email, but there is no Malaysia-based phone line or postal address. Pricing is displayed in US dollars, not Malaysian ringgit, so your card statement will typically show a foreign-currency transaction. Payment processing can occasionally encounter friction with local Malaysian banks, particularly for international subscriptions.
When deciding whether to cancel, compare Showit against alternatives such as Wix, Squarespace, Webflow, WordPress with Elementor, and Carrd. Carrd suits simple one-page portfolios at the lowest cost, while WordPress with Elementor offers flexibility but requires more technical setup. Yafee recommends documenting your current plan tier and next billing date before exploring these alternatives.
Your consumer rights and what the law protects
Malaysia's consumer protection framework establishes clear rights for subscription cancellations and refunds.
Consumer protection act 1999 and subscription cancellation
Under the Consumer Protection Act 1999 (Act 599), Malaysian consumers have statutory rights when purchasing services through distance contracts-contracts concluded without face-to-face interaction, such as online subscriptions. The Act establishes a 14-day cooling-off period during which you may cancel a distance contract without penalty, provided Showit has delivered no service beyond providing access to view the platform.
In practice, if you sign up for Showit and cancel within 14 days of your first payment, you have the right to request a full refund under this cooling-off provision. However, if you have actively used the platform beyond trial access-such as building pages, uploading content, or using the design editor extensively-Showit may argue that services have been partially delivered and deduct a proportionate fee. The Act does not require refunds for services already consumed.
Your legal position on cancellation and refunds
If you cancel within 14 days of purchase: You are entitled to a full refund unless Showit demonstrates you have materially used the service. The burden of proof rests with the company to show consumption.
If you cancel after 14 days: You forfeit the cooling-off right. However, you retain the right to cancel the subscription at any time. Showit must cease billing at your next renewal date, and you remain entitled to access until the end of your paid billing cycle. You are not entitled to a pro-rata refund for unused days within that cycle unless Showit's terms explicitly provide one-and Showit's published terms do not offer pro-rata refunds.
If Showit continues charging after cancellation: You can lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Yafee advises documenting all cancellation communications and billing statements as evidence.
Pricing breakdown and what you are paying for
Showit's subscription tiers determine your access level and features.
| Plan name | Monthly price (USD / RM) | Key features | Best for |
|---|---|---|---|
| Showit plan (free trial) | Free for 14 days | Drag-and-drop editor, hosting, no blog | Testing the platform |
| Showit plan | USD 24 / RM 113 | Editor, hosting, no WordPress blog | Portfolio builders, designers |
| Showit + Basic Blog plan | USD 29 / RM 137 | Editor, hosting, WordPress blog integration (basic) | Designers wanting occasional blog |
| Showit + Advanced Blog plan | USD 39 / RM 184 | Editor, hosting, WordPress blog (full admin access) | Content creators, bloggers |
All prices renew on your billing anniversary. Showit does not offer monthly-to-annual discounts in its public pricing. The company charges in US dollars, so Malaysian customers incur foreign-exchange conversion fees through their card issuer.
Methods for cancelling Showit
Showit provides two primary cancellation routes: self-service through your account dashboard and manual cancellation via email support.
Cancellation via your account dashboard
The fastest method is to cancel directly through Showit's web platform. Log into your account, navigate to the billing section, and select your active subscription. Showit's interface should display a cancellation option within the subscription details. The platform will ask you to confirm the cancellation and may offer a discount or pause option before final submission.
When you complete this process, Showit will display a confirmation message. Screenshot this message and the account billing screen as proof of your cancellation request. Your subscription remains active through the end of your current billing cycle; cancellation does not immediately terminate access.
Cancellation via email to support
If you cannot locate the cancellation option in your account dashboard or prefer a documented paper trail, you may cancel by emailing [email protected] directly. In your email, provide your account email address, the plan you are cancelling, and your current billing date. Request written confirmation of cancellation and clarification of your access end date.
Yafee recommends sending this email from the account holder's registered email address and requesting a delivery receipt. Allow 24 to 48 hours for Showit's support team to respond. Keep all emails as evidence of your cancellation request, particularly if a charge appears on your next billing date.
Step-by-step cancellation process
Follow this procedure to cancel Showit without incurring unexpected charges.
Step 1: log in and locate your billing information
- Open showit.com and log into your account using your email and password.
- Navigate to your account settings or dashboard (typically shown in the top-right menu).
- Look for a "Billing", "Account", or "Settings" section.
- Select "Subscriptions" or "My Plan" to view your active billing.
- Screenshot your current plan name, billing date, and renewal amount. This protects you if a dispute arises later.
Step 2: back up your site content
- Before cancelling, export or download any pages, designs, or blog posts you wish to preserve.
- Showit does not guarantee indefinite data retention after account closure.
- If your site connects to WordPress, log into your WordPress admin and export posts and media directly.
- Take screenshots of key pages and design layouts for your records.
- Note any domain or email forwarding settings you may need to reconfigure elsewhere.
Step 3: initiate cancellation through your dashboard
- Return to the billing or subscriptions area of your account.
- Locate your active Showit subscription and select "Cancel Subscription" or a similar option.
- Showit may display a cancellation survey or offer alternative actions (such as pausing your plan). These are optional; you may skip them and proceed with cancellation.
- Do not select "pause" unless you specifically intend to resume later.
- Confirm you are cancelling, not downgrading to a free tier.
- Read the final confirmation message carefully. It should state your access end date (normally the end of your current billing cycle).
- Screenshot the confirmation page and save it to your device or email it to yourself.
Step 4: confirm cancellation by email
- Send a follow-up email to [email protected] with the subject line: "Cancellation Confirmation Request - [Your Account Email]".
- Include your registered email address and the date you cancelled through the dashboard.
- Request written confirmation of the cancellation and your account access end date.
- Ask Showit to confirm no further charges will be applied after your billing cycle ends.
- Request a read receipt or delivery confirmation so you have proof of submission.
- Archive this email and Showit's response in a dedicated folder for your records.
Step 5: monitor your next billing date
- Mark your next billing date on your calendar (typically 30 days from cancellation, depending on your plan start date).
- Check your bank statement or credit card account on and after that date.
- You should see no charge from Showit.
- Your account should display "Cancelled" or "No Active Subscription" when you log in.
- If a charge appears after cancellation, contact Showit immediately and escalate to your bank's dispute department within 30 days if necessary.
What happens after cancellation
Understanding your status after cancellation removes ambiguity and protects you from unexpected charges.
Access and data retention after cancellation
Once you cancel, your Showit account enters a grace period. You retain full access to your site, editor, and all hosted content through the end of your paid billing cycle. On the day after your billing cycle ends, Showit typically suspends access to the editor and may take your published site offline.
Showit's terms of service do not explicitly state how long it retains your data after account suspension. Best practice is to assume your site and designs will be deleted within 30 to 90 days of access termination. This underscores the importance of exporting content before cancellation. If you need your site to remain live after cancellation, you must migrate it to another host or platform before your Showit account closes.
Domain management after cancellation
If your domain is registered through Showit, cancellation does not automatically transfer or delete it. Your domain remains in your name but may lose Showit's hosting connection. You will need to update your domain's nameservers or DNS records to point to a new host if you wish to keep the domain active.
If your domain was registered elsewhere, Showit stops providing hosting but does not revoke your domain ownership. You can point it to a new platform immediately after your Showit access expires.
Email and forwarding services
If you use email forwarding through Showit (for addresses like [email protected]), those forwards stop working once your account closes. Set up forwarding through your new domain host or email provider before your Showit account expires. Notify contacts of any new email address or update your contact forms to reflect the change.
Refunds and how Showit handles them
Showit's refund policy is limited and depends on when you cancel.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your first payment and have not materially used the service, Showit must refund your initial subscription charge under the Consumer Protection Act 1999. "Material use" is the key threshold: building multiple pages, uploading many files, or publishing content to a live domain likely exceeds the threshold of mere trial access.
To request a refund within this window, email [email protected] and reference the cooling-off right under the Consumer Protection Act 1999. Provide your invoice number, payment date, and cancellation date. Showit should respond with a refund decision within 5 to 10 business days. Refunds are typically processed to your original payment method within 7 to 14 days after approval.
Refunds after 14 days
Beyond 14 days, Showit does not offer pro-rata or partial refunds for unused days. If you cancel on day 25 of a 30-day billing cycle, you forfeit the remaining five days of access. This is standard practice for subscription services and is permitted under consumer law once the cooling-off period expires.
If you discover an error on your invoice-such as a duplicate charge or incorrect amount-contact Showit immediately. Billing errors can be corrected at any time, and corrective refunds should be issued promptly. Yafee advises keeping all receipts and invoices to substantiate billing disputes.
Common cancellation mistakes to avoid
You are not alone if cancellation feels fraught-many users make preventable missteps that delay or complicate the process.
Mistake 1: confusing "pause" with "cancel"
Showit offers a "pause subscription" option that temporarily suspends billing but keeps your account and data intact. If you select pause instead of cancel, your account will resume billing after the pause period ends (typically 30 or 60 days). You will incur a charge unless you cancel again. Always select "cancel subscription", not "pause", if you intend to stop all charges.
Mistake 2: not exporting content before cancellation
Showit does not retain your site data indefinitely after account closure. If you cancel without exporting pages, designs, or blog content, you risk permanent loss. Export your site in full before submitting your cancellation request. This takes 10 to 15 minutes and prevents costly data recovery.
Mistake 3: assuming cancellation is instant
Cancellation through the dashboard is processed immediately, but your billing cycle continues until its natural end date. Many users expect immediate termination and are shocked to see another charge on their next statement. Remember: cancellation stops future charges but does not refund the current billing cycle. Plan your cancellation accordingly.
Mistake 4: not monitoring your account after cancellation
Set a phone reminder for your next billing date and check your bank statement on that day. If Showit continues charging after you cancel, you have 30 days to dispute the charge with your bank. Failing to monitor allows unauthorized charges to accumulate, and your bank may refuse a dispute filed after 30 days.
Mistake 5: deleting your account instead of cancelling your subscription
Some users navigate to "Delete Account" under settings, expecting this to cancel billing. Account deletion and subscription cancellation are separate actions. Deleting your account may close access but does not necessarily stop charges. Ensure you cancel your subscription first, then delete your account if desired.
Timeline and what to expect
Understanding the cancellation timeline helps you plan your transition to another platform.
| When | Action or event | What you see |
|---|---|---|
| Day of cancellation | You submit cancellation via dashboard or email | Confirmation message on screen or in email |
| 24 to 48 hours | Showit support acknowledges email (if applicable) | Support confirmation email |
| Cancellation day through end of billing cycle | Your account remains active and accessible | Full access to editor, hosting, and site |
| End of billing cycle (next renewal date) | Showit stops charging and suspends account | No charge on your card; account shows "cancelled" |
| End of billing cycle + 30 to 90 days | Showit may delete your site data from servers | Site goes offline if not migrated elsewhere |
Checklist before you cancel
Use this checklist to ensure you are ready to cancel without regret.
- I have logged in and confirmed my current plan name and next billing date.
- I have exported all pages, designs, and content to my computer or external storage.
- I have taken screenshots of my site and saved any important information (domain settings, email forwards, etc.).
- If my site uses WordPress, I have logged into the WordPress admin and exported posts and media.
- I have identified where my site will be hosted after Showit (or confirmed I do not need it online).
- I have noted any custom domain settings and DNS records so I can reconfigure them elsewhere.
- I have notified my contacts of any email address changes (if using Showit email forwarding).
- I have set a phone reminder for my next billing date to verify no charge appears.
- I have saved a copy of my cancellation confirmation (screenshot or email).
- I understand that access ends at the end of my current billing cycle, not immediately.
When to escalate your cancellation
If Showit refuses to cancel or continues charging after you request cancellation, escalate your complaint through Malaysia's formal consumer channels.
Step 1: document everything
Collect all evidence: cancellation confirmation screenshots, emails to and from [email protected], your bank statements showing the disputed charges, and any support chat logs. Create a single PDF or folder with all documents in chronological order.
Step 2: send a formal written cancellation notice
Send a registered email (with read receipt) to [email protected] repeating your cancellation request and stating that you expect a response within 7 days. Reference the Consumer Protection Act 1999 and state that continued billing after your cancellation request constitutes a breach of consumer law.
Step 3: file a complaint with the federation of malaysian consumers associations (FMCA)
If Showit does not respond or refuses to cancel, file a formal complaint with the FMCA (www.fmca.org.my). Include all documentation and describe the dispute clearly. The FMCA will attempt to mediate between you and Showit. There is no filing fee for FMCA complaints.
Step 4: escalate to the ministry of domestic trade and consumer affairs (MDTCA)
If the FMCA does not resolve the dispute, escalate to the MDTCA, which enforces the Consumer Protection Act 1999. The MDTCA can investigate the company and impose fines or penalties if Showit has violated consumer law. Provide the same documentation package and reference your FMCA complaint number.
Step 5: dispute the charge with your bank
If Showit charges your card after you cancel, contact your bank within 30 days and dispute the transaction. Provide your cancellation confirmation and evidence that you requested cancellation. Most banks can reverse unauthorized charges within 30 days; after that window, recovery becomes much harder.
Reasons to keep or cancel Showit
Before cancelling, consider whether Showit still aligns with your needs.
| Reason to keep Showit | Reason to cancel Showit |
|---|---|
| You actively use the drag-and-drop editor and prefer Showit's design freedom. | You rarely update your site and monthly fees feel unnecessary. |
| You are building a portfolio or showcase site and value simplicity. | You need robust e-commerce or membership features not available in Showit. |
| Your design is close to complete and you want to avoid migration effort. | You found a cheaper alternative (Carrd, Wix, or WordPress) that suits your needs. |
| Showit's 24/7 support has been responsive to your needs. | Foreign-currency billing creates headaches and bank fees for Malaysian users. |
| You are willing to commit to the RM113+ monthly cost long-term. | You have outgrown Showit and need more advanced features. |
Showit's cancellation address and contact details
Use this information to escalate complaints or send formal cancellation notices if email support does not respond.
| Contact method | Details |
|---|---|
| Email support (cancellation) | [email protected] |
| Live chat support | Available 24/7 within Showit account dashboard |
| Help center | learn.showit.com (billing and account guidance) |
| Registered office address (for formal notices) | 55 North Arizona Place, Suite 500, Chandler, Arizona 85225, USA |
| Website | showit.com |
Showit does not maintain a Malaysia postal address or phone number. All cancellation requests must be submitted via email to [email protected] or through your account dashboard. If you need to send a formal legal notice (for example, as part of a dispute escalation), use the Arizona office address listed in Showit's terms of service.
Summary
Cancelling Showit requires only a few steps, but the details matter. Log into your account, back up your site content, locate your billing section, and select "Cancel Subscription". Confirm cancellation via email to [email protected]. Your access continues until the end of your current billing cycle, and no further charges will apply after that date.
Under Malaysia's Consumer Protection Act 1999, you have the right to cancel any distance contract within 14 days without penalty if you have not materially consumed the service. After 14 days, you forfeit this cooling-off right but may still cancel at any time-though you do not receive a refund for unused days within your paid billing cycle.
If Showit charges your account after you cancel, dispute the charge with your bank within 30 days and escalate the complaint to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Document all cancellation communications and monitor your bank statement on your next billing date to ensure no unauthorized charges appear.
Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by following clear, documented procedures. This guide translates the law into actionable steps so you cancel Showit confidently and protect your rights under Malaysian consumer law. For further guidance on cancellations across other services or complex contract disputes, Yafee's legal resources at yafee.com remain your trusted reference, and Yafee's team stands ready to support your consumer rights questions at every step.