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Frequently asked questions
Cancel Raven Tools: The Right Way
How to cancel Raven Tools before your next charge hits your malaysian account
What Raven Tools is and why cancellation matters for malaysian users
Raven Tools is a subscription software platform built for SEO reporting, site audits, backlink tracking, and marketing analytics. It serves digital marketers, agencies, and in-house teams who need a single dashboard to consolidate campaign data, rankings, and audit results. The service operates on a paid subscription model with a 7-day free trial period; if you do not cancel before that period ends, your account converts to a billable subscription automatically.
For Malaysian users, understanding cancellation becomes critical because Raven Tools charges in US dollars. Monthly plans range from USD 24 (approximately RM 113) to USD 139 (approximately RM 656), while annual plans can cost up to USD 288 (approximately RM 1,359) for the discounted yearly Individual Plan. Once currency conversion and possible bank fees apply, these charges accumulate quickly. If you signed up for a short project or decided the tool does not fit your workflow, cancelling before the next billing date protects your wallet and prevents unwanted recurring charges.
How Raven Tools operates in malaysia
Raven Tools support is available by email at [email protected], with support hours listed as Monday to Friday, 8 a.m. to 6 p.m. Central Time (GMT-6). This means support operates during Malaysian evening and night hours, so responses may take longer if you submit a cancellation request after your local working day ends. The platform operates in English only, and no localized Malaysian support or ringgit pricing is published directly on their site.
All billing statements appear in US dollars on your account dashboard and card statement. Your bank will convert this to Malaysian ringgit at its prevailing exchange rate, and you may incur a small overseas transaction fee depending on your financial institution. Because billing is automated and charges recur on your renewal date, action must be taken before that date arrives.
What you pay for across Raven Tools plans
The Individual Plan includes 1 user seat, access to up to 20 accounts, 1 connector, and 5,000 position checks per month. The Grow plan scales to 8 users, 80 domains or campaigns, 20 connectors, and 20,000 position checks. Teams on Enterprise plans receive unlimited users, custom domain limits, and dedicated support. Most users subscribe to pull campaign data into formatted reports, monitor search rankings across keywords, audit website technical health, and manage multiple client or brand accounts without purchasing separate tools.
Your consumer rights and what they mean for you
In Malaysia, your right to cancel a paid digital service is protected under the Consumer Protection Act 1999. This legislation applies to all suppliers of goods and services, including software-as-a-service (SaaS) providers like Raven Tools. Yafee ensures that cancellation guidance aligns with this legal framework so you understand your position and enforce your rights if the company refuses to process your cancellation.
Your legal position under malaysian consumer law
The Consumer Protection Act 1999 grants you the right to cancel a distance contract-that is, a contract formed online without face-to-face contact-within 14 calendar days from the date you first make payment or from the date the service becomes available, whichever is later. This is your statutory cooling-off period. For Raven Tools, if you cancel within this window, you are entitled to a full refund of fees paid, subject to any deduction only if Raven Tools has already supplied the service and you accepted it.
After the 14-day cooling-off period expires, your right to cancel does not disappear. You retain the right to cancel at any time, though the company may enforce its standard cancellation policy as set out in its terms of service. Yafee advises that you document all cancellation requests in writing and retain proof of submission. If Raven Tools continues to charge you after you cancel, or if your refund does not arrive within a reasonable timeframe (typically 14-30 days), you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999 and investigates breaches.
Your right to a refund
If you cancel within the 14-day statutory period, a full refund is your entitlement. If you cancel after 14 days but before your next renewal date, whether you receive a refund depends on Raven Tools' standard policy. Some SaaS providers issue pro-rata refunds; others do not. Yafee recommends checking your account settings or contacting support to confirm their policy before cancellation, so you are not surprised by the outcome.
If you were charged after you cancelled and submitted a cancellation request, report this to your bank immediately. You have the right to dispute the charge under the Banking Dispute Resolution scheme. The bank will investigate whether the charge was authorised, and Raven Tools will be required to provide evidence of your consent. In most cases, if Raven Tools cannot prove you authorised the charge after cancellation, the bank will reverse it.
How to cancel Raven Tools step by step
Cancellation must happen through your Raven Tools account dashboard before your renewal date. The process is straightforward but requires you to log in, navigate to your subscription settings, and confirm the cancellation. Below are the exact steps, with important checks to perform first.
Gather your account information before you cancel
Before submitting a cancellation request, take screenshots of three key details: your plan name, your next billing date, and the email address linked to your account. Capture a full screenshot of your subscription page and your account settings page. This documentation protects you if a dispute later arises-you will have proof of when you intended to cancel and what your billing cycle was. Save these screenshots to your computer or cloud storage.
Also export any reports, ranking data, audit results, or campaign dashboards you need to keep. Raven Tools retains your data for 30 days after cancellation, then permanently deletes it. If you wait until after cancellation to download your work, you may miss that 30-day window and lose access to valuable historical data.
Log into your Raven Tools account
Go to raventools.com in your web browser and enter your login credentials. If you have forgotten your password, click the "Forgot Password" link on the login page and follow the email reset instructions. Ensure you are logged in fully before proceeding to the next step; if your session times out during cancellation, you may need to start again.
Navigate to your account settings and subscription page
Once logged in, click your profile icon or account menu (typically in the top-right corner of the dashboard). Select "Account Settings" or "Billing" from the dropdown menu. You should now see your active subscription details, including your current plan, renewal date, and payment method. This is the page where you will initiate cancellation.
Locate and click the cancellation or downgrade option
On your subscription page, you will see a button labeled "Cancel Plan," "Cancel Subscription," or "Manage Subscription." Click this button. Raven Tools may present you with downgrade options (switching to a cheaper plan) or a cancellation confirmation screen. If you want to cancel entirely and not switch plans, select the full cancellation option, not the downgrade option.
Confirm your cancellation request
Raven Tools will ask you to confirm your cancellation and may offer a discount or retention incentive to keep you subscribed. You are under no obligation to accept these offers. If you want to cancel, click "Confirm Cancellation" or the equivalent button. The system will display a confirmation message. Take a screenshot of this message as proof of cancellation.
Verify cancellation and check your email
After you confirm cancellation, return to your subscription page and verify that your status has changed to "Cancelled" or "Active until [date]." Raven Tools will also send a confirmation email to your registered address. Open that email and save it. It will contain your cancellation date and, if applicable, the date your access expires. If you do not receive this email within 5 minutes, check your spam folder and add [email protected] to your contacts to ensure future emails are not missed.
Contact support if cancellation does not go through
If the cancellation button does not work, does not appear, or if you receive an error message, email [email protected] with the subject line "Cancellation Request." In your email, include your full name, the email address associated with your account, your current plan name, your next billing date, and a clear statement that you wish to cancel your subscription effective immediately. Yafee recommends sending this email using a documented method (such as email with read receipt enabled) so you have proof of your request and the date it was submitted. Keep a copy of this email in a safe folder for your records.
What happens after you cancel
Cancellation does not end your access immediately. Raven Tools typically grants access until the end of your current billing cycle. If you pay monthly and cancel on the 10th of a month where your renewal date is the 25th, you retain full access until the 25th. After that date, your login credentials will still work, but your data will become inaccessible and will begin the 30-day deletion countdown.
During this final period of access, download any remaining reports, export your client data, and back up any custom configurations or notes. After your access expires and 30 days pass, Raven Tools will permanently delete all your account data. You will not be able to recover it.
Monitor your bank statement and card charges
After cancellation, watch your bank statement or card activity for the next three billing cycles. Your renewal date should arrive without a charge. If a charge appears after you cancelled, contact your bank immediately and initiate a dispute. Provide your bank with the cancellation confirmation email from Raven Tools and the screenshots you took before cancellation. The bank will investigate and, in most cases, reverse the charge within 7-14 days if Raven Tools cannot prove you authorised the post-cancellation charge.
Keep evidence of cancellation
Store all cancellation-related documents in one folder: the confirmation email from Raven Tools, your screenshots of the subscription page before cancellation, screenshots of the cancellation confirmation, and any support correspondence. If Raven Tools bills you after cancellation and disputes your refund request, this evidence is your proof and will be required by your bank or the MDTCA to resolve the dispute in your favour.
Common mistakes to avoid when cancelling Raven Tools
Cancellation is not complicated, but a few common missteps can delay the process or leave you exposed to continued charges. These mistakes are easy to prevent with awareness.
Cancelling too close to or after your renewal date
The most frequent error is waiting until the day of or after your renewal date to cancel. By then, Raven Tools has already processed your monthly or annual charge, and your account has auto-renewed. You will not be able to cancel the charge that just hit your card; you can only cancel going forward. This means you have paid for a month or year you no longer need. To avoid this, cancel at least 3-5 days before your renewal date. Your account dashboard shows your exact renewal date in clear view; check it now and set a reminder in your phone calendar.
Not taking screenshots or keeping proof
If you cancel without documenting the date, your billing cycle, and the cancellation confirmation, you have no evidence if a dispute arises later. Raven Tools support staff may claim they have no record of a cancellation request if your email got lost or if their system experienced an outage. Screenshots are your proof. Take them before, during, and after cancellation, and save them with the date in the filename.
Assuming cancellation means immediate access removal
Some users believe that after clicking "Cancel," they lose access instantly. In reality, you retain access through the end of your billing cycle. If you have not downloaded your data during that period, you will lose it after the final access date passes. Export your reports now, not later.
Failing to download campaign data before the 30-day deletion window closes
Raven Tools deletes all data 30 days after your access expires. If you cancel late in your cycle, you may forget that the deletion is coming and suddenly lose access to historical ranking data, audit reports, or client dashboards. Set a calendar reminder for day 20 after your final access date to download anything you still need.
Raven Tools pricing and plan comparison
Understanding what you are paying for helps you decide whether to keep your subscription or cancel. Below is a breakdown of current Raven Tools plans in USD and approximate Malaysian ringgit equivalents (based on a conversion rate of approximately 1 USD = 4.70 RM, subject to fluctuation).
| Plan | Users | Accounts / Domains | Monthly (USD) | Monthly (approx. RM) | Annual (USD) |
|---|---|---|---|---|---|
| Individual | 1 | 20 | USD 24 | RM 113 | USD 288 |
| Grow | 8 | 80 | USD 79 | RM 371 | USD 948 |
| Scale | 15 | 150 | USD 139 | RM 653 | USD 1,668 |
| Enterprise | Unlimited | Custom | Custom quote | Custom quote | Custom quote |
If you signed up for the Individual Plan on annual billing, you would have paid USD 288 upfront. If you cancel within the 14-day statutory cooling-off period, you are entitled to a full refund. If you cancel after 14 days but before your first renewal (approximately 12 months later), whether you receive a refund depends on Raven Tools' policy; most SaaS providers do not refund annual plans after the cooling-off period, so you would lose the remaining balance. This is why cancellation timing matters significantly for annual subscribers.
When to keep Raven Tools versus when to cancel
Raven Tools is a powerful platform for agencies and teams that need centralised SEO reporting and campaign tracking across multiple clients. However, it may not suit freelancers, solo consultants, or small teams with limited budgets. Use the checklist below to assess whether your subscription is worth keeping.
Keep your subscription if
- You manage 10 or more client or brand campaigns and use Raven Tools reports to present monthly performance to clients.
- You rely on its rank tracking feature to monitor keyword positions across search engines for multiple accounts.
- Your team of 2 or more uses the platform regularly for site audits, backlink analysis, and technical SEO checks.
- The tool integrates directly with your client reporting workflow and you have not found a cheaper alternative.
- You are within your first 14 days and are still testing whether it meets your needs.
Cancel your subscription if
- You signed up for a one-off project and no longer need ongoing SEO reporting or rank tracking.
- Your budget has tightened and you cannot justify USD 24 or more per month in Malaysian ringgit after currency conversion.
- You have found a cheaper or more user-friendly alternative that serves your team better.
- You are managing fewer than 5 campaigns and can track rankings manually or use free tools.
- You intended to cancel within the 14-day trial period and have now forgotten to do so.
How yafee helps you cancel software subscriptions with confidence
Yafee is a contract and cancellation guidance platform built to help Malaysian consumers and businesses understand their rights and cancel paid subscriptions without hassle. Yafee has helped thousands of consumers cancel SaaS tools, subscriptions, and memberships by providing clear, legally grounded steps tailored to each service.
Our mission is to translate complex terms of service and consumer law into actionable steps. When you visit Yafee, you receive guidance on your legal position under the Consumer Protection Act 1999, the exact cancellation steps for your service, what refunds you are entitled to, and how to escalate if the company refuses to cancel. Yafee covers everything from streaming platforms to software licenses to gym memberships, all in English designed for Malaysian users.
If you have questions about Raven Tools cancellation that this guide does not answer, or if you need help with another subscription, visit yafee.com. Yafee's team of contract specialists is ready to clarify your rights and walk you through the next steps. You do not need to feel trapped by a subscription you no longer want.
Checklist before and after cancellation
Use this checklist to ensure you cancel Raven Tools correctly and do not miss any critical steps.
| Task | Status | Notes |
|---|---|---|
| Record your next billing date | [ ] Done | Check your subscription page |
| Take screenshot of subscription details | [ ] Done | Include plan name and renewal date |
| Export all campaign reports and data | [ ] Done | Do this before cancellation |
| Cancel via account dashboard | [ ] Done | Confirm cancellation on screen |
| Receive and save cancellation email | [ ] Done | Check spam folder if needed |
| Monitor bank statement 3 cycles after renewal date | [ ] Done | Watch for unexpected charges |
Contact Raven Tools support for cancellation
If you encounter problems cancelling through your account dashboard, contact Raven Tools support directly. The company monitors email Monday to Friday, 8 a.m. to 6 p.m. Central Time (GMT-6). Because Malaysia is ahead of Central Time, emails sent in Malaysian evening hours will be answered the next business day.
Support email: [email protected]
What to include in your cancellation email:
- Your full name and account email address
- Your current plan name and next billing date
- A clear statement that you wish to cancel effective immediately
- Request written confirmation of your cancellation date
If Raven Tools does not respond within 5 business days, or if they refuse to cancel your account, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) under the Consumer Protection Act 1999. Yafee recommends keeping all email correspondence and screenshots so you have evidence to support your complaint if escalation becomes necessary.
Cancelling Raven Tools is straightforward once you know the steps and your legal position. Yafee has guided thousands of consumers through similar cancellations, and we are confident you will resolve this quickly. If you need help with this or any other subscription cancellation, visit yafee.com and let us help you take control of your subscriptions today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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