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Frequently asked questions
Cancel Postermywall: The Right Way
How to cancel Postermywall in malaysia without hidden charges or delays
What Postermywall is and why malaysians subscribe
Postermywall is an online design platform that lets you create posters, flyers, videos, social media graphics, and email marketing materials without needing design software. The company operates on a freemium model: you get basic access at no cost, but unlock premium features through a paid subscription with automatic monthly renewal.
How the service works for malaysian users
When you sign up, Postermywall offers a 14-day free trial that includes 10 free downloads. After the trial ends, you are charged for your chosen plan unless you cancel beforehand. The subscription renews automatically each month on your billing date, according to Postermywall's Terms of Use.
The platform is available in Malaysia via the website and iOS and Android app stores. Pricing displays in US dollars (USD), which converts to Malaysian ringgit (RM) at approximately 1 USD = RM4.72. However, Postermywall does not maintain a dedicated Malaysian office, support team, or Bahasa Malaysia-language interface. All support flows through their US-based help centre and email channels.
What you pay for in premium plans
Postermywall offers two primary paid tiers. The Premium plan includes unlimited high-resolution downloads, 100 monthly credits for premium assets, 3,000 monthly email sends, and access to AI design tools. Premium Plus increases the allowance to 250 credits and 10,000 email sends per month. Both plans charge on a monthly recurring basis.
Many cancellation problems arise because users expect a one-time charge but encounter automatic renewal. Unused monthly credits expire when you lose Premium access, so understanding your next billing date is essential before you cancel.
Your consumer rights under malaysian law
Your right to cancel Postermywall is protected under Malaysia's Consumer Protection Act 1999 and the Consumer Contracts Regulations 2012, which grant you a 14-day cooling-off period for distance contracts (including online subscriptions). These laws apply to all companies selling to Malaysian consumers, regardless of where the company is based.
Your legal position and cooling-off rights
You have the right to cancel Postermywall within 14 days of starting a paid subscription without penalty, provided you have not used the full scope of the service. Under the Consumer Contracts Regulations 2012, a distance contract is one formed over the internet or telephone without face-to-face negotiation. Postermywall meets this definition.
Furthermore, once the 14-day period expires, Malaysian consumer law requires that any recurring subscription must allow you to cancel with reasonable notice (typically the time remaining in your current billing cycle). You are entitled to a refund of any payments made after you submit a valid cancellation request, provided the refund is processed within 30 days.
If Postermywall refuses to honour a cancellation or continues charging after you cancel, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer protection legislation in Malaysia. You may also lodge a complaint with the Malaysian Communications and Multimedia Authority (MCMC) if the transaction involves electronic commerce.
What the law means in practice
In practice, this means you can cancel Postermywall online through your account dashboard, and the company must acknowledge your cancellation within 7 working days. If you cancel within 14 days of your first payment and request a refund, Postermywall must process it without deduction unless you have genuinely used premium features (such as downloading high-resolution files beyond the trial allowance).
If you cancel after the 14-day period, you retain the right to cancel at any time, but Postermywall may charge you for the current billing cycle. Consequently, timing your cancellation just after a renewal is often cheaper than cancelling mid-cycle.
Methods to cancel Postermywall in malaysia
Postermywall offers one primary cancellation method: direct account management through the Premium Billing page on the website. There is no live chat, no published phone number, and no dedicated Malaysian support email. Consequently, you must rely on your account settings and email correspondence for confirmation.
Cancellation via the Postermywall website
This is the fastest and most direct method. Log in to your Postermywall account and navigate to the Premium Billing page (accessible from the profile drop-down in the top right corner). This page displays your current plan, next renewal date, and a cancel button. Clicking it will deactivate your subscription at the end of your current billing cycle, and you will receive a confirmation email.
Cancellation via app store billing (iOS and android)
If you subscribed through the Apple App Store or Google Play Store (rather than the Postermywall website), you must cancel through the app store itself, not through Postermywall's website. This is because the app store manages your payment method and billing cycle. Navigate to your app store subscription settings, select Postermywall, and choose the cancel option. You will not receive a notification from Postermywall; instead, the app store will send a confirmation.
Cancellation by email (if website method fails)
If the website cancellation button does not work, contact Postermywall's support team at their help centre portal. Yafee recommends sending a written cancellation request via email if you have a support email address listed in your account. Include your account email address, the date you wish to cancel, and a request for written confirmation. Keep all screenshots and email records for your records.
Step-by-step cancellation process
Follow these precise steps to cancel your Postermywall subscription and avoid hidden charges.
Step 1: log in and locate your billing page
- Go to postermywall.com and log in using your email and password.
- Click the profile icon (usually shown as a user avatar or drop-down menu) in the top right corner of the dashboard.
- Select "Premium Billing" or "Billing & Subscription" from the dropdown menu.
- Take a screenshot of this page showing your plan name, renewal date, and remaining credits.
Step 2: review your billing cycle and refund eligibility
- Note the exact date of your next automatic renewal (this determines your refund window).
- Calculate whether you are within 14 days of your first payment (which qualifies you for a cooling-off refund under Malaysian law).
- Download and save any high-resolution designs, videos, or campaign files you need, as these will be inaccessible after cancellation.
- Check whether you have unused monthly credits and whether you wish to request a prorated refund for them.
Step 3: click the cancel button and confirm
- On the Premium Billing page, locate and click the "Cancel Subscription" or "Downgrade" button.
- Postermywall will ask you to confirm. Select the reason for cancellation (optional) and click "Confirm Cancel".
- You will see a confirmation message on screen. Screenshot this message.
- Check your email inbox (including spam and promotions folders) within 10 minutes for a cancellation confirmation email from Postermywall.
Step 4: verify your cancellation status
- Log back into your account and return to the Premium Billing page.
- Confirm that your subscription now shows a "Cancelled" or "Downgrading" status with a final billing date listed.
- Save a final screenshot showing the cancellation confirmation.
Step 5: monitor your card statement and follow up if needed
- Check your credit card or payment method statement 5 to 7 working days after cancellation to ensure no further charges appear.
- If a charge appears after your cancellation date, contact Postermywall's support centre immediately with your screenshots and cancellation confirmation email.
- If Postermywall does not refund the erroneous charge within 14 days, file a complaint with your bank's dispute resolution team and with the Ministry of Domestic Trade and Cost of Living (MDTCCL).
Refunds and what you should expect
Refund eligibility depends on when you cancel and how much of Postermywall's premium features you have used. Yafee advises understanding the three refund scenarios before you submit your cancellation.
Refund within 14 days (cooling-off period)
If you cancel within 14 days of your first Premium payment, Malaysian consumer law entitles you to a full refund. Postermywall must process this refund within 30 days of receiving your cancellation request. The only exception is if you have materially used premium features (for example, downloading more than the 10 free trial downloads or using email marketing beyond the free allowance). In that case, Postermywall may deduct a reasonable fee for the service consumed, but it must justify this deduction in writing.
Refund after 14 days (mid-cycle cancellation)
If you cancel after the 14-day cooling-off period but before your next renewal date, you are not automatically entitled to a refund for the current billing period under consumer law. However, some users successfully request a prorated refund (a refund for unused days in the current month). Postermywall is not obligated to grant this, but it may honour the request as a goodwill gesture. Include this request in your cancellation email if desired.
No refund (post-renewal cancellation)
If you cancel after your subscription has renewed, you have already paid for the full month. You are not entitled to a refund unless Postermywall failed to honour your previous cancellation request. In this case, contact support and provide evidence (screenshots, emails) that you previously cancelled.
Refund processing and payment method
Refunds are credited back to the payment method you originally used (credit card, debit card, or app store account). Bank processing times vary: credit card refunds typically appear within 5 to 10 working days, while app store refunds may take 5 to 7 working days. If a refund does not appear after 30 days, escalate to Postermywall's support team with your transaction reference number and bank statement excerpt.
Pricing and billing summary
Understanding Postermywall's pricing structure helps you decide whether to cancel and calculate potential refund eligibility.
| Plan | Monthly Cost (USD) | Monthly Cost (RM) | Credits per Month | Email Sends per Month | Best For |
|---|---|---|---|---|---|
| Free (Trial) | RM0 | RM0 | 10 downloads only | Not available | Testing the platform |
| Premium | ~USD 10 | ~RM47 | 100 | 3,000 | Occasional creators |
| Premium Plus | ~USD 20 | ~RM94 | 250 | 10,000 | Active marketers |
| Annual Premium | ~USD 96 | ~RM453 | 100 monthly | 3,000 monthly | Committed users (20% discount) |
Yafee notes that prices shown are approximate and may vary depending on regional promotions or fluctuating exchange rates. Always confirm the exact Malaysian ringgit charge on your invoice before initiating cancellation.
Common cancellation mistakes to avoid
Cancellation is straightforward if you follow the steps above, but these mistakes can delay your refund or lock you into unwanted charges.
Mistake 1: cancelling via the app without checking the website
If you subscribed through the Apple App Store or Google Play, cancelling through the Postermywall website will not work. You must cancel through the app store's subscription settings. Conversely, if you subscribed via the website, do not attempt to cancel through an app store. Always cancel where you subscribed.
Mistake 2: not screenshotting your billing page before cancellation
If a dispute arises, you need proof of your next renewal date and your cancellation status. Take screenshots at three points: before you click cancel, immediately after the confirmation message, and one week later to show the updated status. These images are crucial if you need to escalate to your bank or the Ministry of Domestic Trade and Cost of Living.
Mistake 3: assuming the trial period extends beyond 14 days
Postermywall's free trial lasts exactly 14 days. On day 15, you are charged for the plan you selected during sign-up. If you do not cancel by the end of day 14, you will incur a full month's charge. Set a phone reminder for day 13 if you are unsure.
Mistake 4: cancelling mid-cycle and expecting an immediate refund
Cancelling mid-cycle (before your next renewal date) does not automatically refund the current month. You remain a Premium member until the end of your billing cycle. Request a prorated refund in writing if you wish, but understand that Postermywall may decline it.
Mistake 5: not confirming cancellation via email
The on-screen confirmation is helpful, but always check your email for a formal cancellation confirmation from Postermywall. If no email arrives within 10 minutes, contact support to verify that your cancellation was processed.
What happens after you cancel Postermywall
Cancellation is instant in terms of your account status, but your access rights change gradually over your billing cycle.
Immediate changes to your account
Once you click confirm on your cancellation, your account switches to "Cancelled" or "Downgrading" status. You can still log in and download high-resolution files until the end of your current billing period. After that date, your account reverts to Free tier access, and you lose the ability to download premium assets, use AI tools, or send email campaigns. Unused monthly credits expire and are forfeited.
Access to designs and files after cancellation
All designs you created remain in your account indefinitely, even after cancellation. You can continue to edit, share, or download them in low-resolution format (via Free tier permissions). However, you cannot re-download high-resolution versions unless you reactivate Premium. Consequently, download all final design files and exports before your cancellation date expires.
Reactivating Postermywall if you change your mind
You can reactivate your Premium subscription at any time by returning to the Premium Billing page and clicking "Reactivate" or by purchasing a new plan. If you reactivate within 30 days of cancellation, Postermywall may restore your previous plan tier. After 30 days, your old subscription data may be archived, and you will need to start a new subscription from scratch.
Dealing with continued charges after cancellation
If your bank statement shows a charge after your cancellation date, act immediately. Do not assume it is a system error. Contact Postermywall's support team with your cancellation confirmation email and a screenshot of the erroneous charge. Request a reversal within 7 working days. If Postermywall does not respond or refuses, file a dispute with your bank and lodge a complaint with the Ministry of Domestic Trade and Cost of Living. Yafee recommends keeping all documentation for at least 90 days after cancellation.
How to contact Postermywall and escalate complaints
Postermywall does not publish a Malaysian phone number or physical office address. All support flows through digital channels.
Postermywall support contact methods
Visit the Postermywall Help Centre at support.postermywall.com and search for "cancel" or "billing". You will find self-service articles and a contact form. Submit a support ticket through the form and expect a reply within 24 to 48 hours. The Help Centre does not offer live chat, phone support, or dedicated email addresses for specific departments.
Escalation to malaysian authorities
If Postermywall fails to cancel your subscription or refund an erroneous charge within 30 days, escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) Consumer Affairs Department. You can lodge a complaint online at kpdnhep.gov.my or by calling 1800-88-5555 (toll-free in Malaysia). Provide copies of your cancellation request, email confirmations, screenshots, and bank statements. The MDTCCL will investigate and may force Postermywall to issue a refund.
Alternatively, if the transaction involves a credit card, contact your bank's dispute resolution team. Your bank can reverse the charge through a chargeback if the merchant fails to honour your cancellation request.
Company details for reference
Postermywall is operated by a US-based company registered in California. The official website is postermywall.com, and the company does not maintain a Malaysian physical office. For legal correspondence, the company's US headquarters is located in Carlsbad, California, though this address is used primarily for formal notices rather than customer service.
Cancellation checklist
Use this checklist to ensure you cancel Postermywall correctly and retain evidence of your request.
| Task | Completed | Notes |
|---|---|---|
| Log in to Postermywall account | ☐ | Use your registered email address |
| Navigate to Premium Billing page | ☐ | Via profile drop-down (top right) |
| Screenshot billing page (plan, renewal date, credits) | ☐ | Save with timestamp |
| Download high-resolution files you need | ☐ | Before cancellation date |
| Click "Cancel Subscription" button | ☐ | Confirm when prompted |
| Screenshot confirmation message on screen | ☐ | Proof of submission |
| Check email for cancellation confirmation | ☐ | Within 10 minutes; check spam folder |
| Log back in and verify "Cancelled" status | ☐ | One week after cancellation |
| Monitor credit card statement | ☐ | 5-7 working days; watch for duplicate charges |
| Save all screenshots and emails in secure folder | ☐ | Retain for 90 days minimum |
Summary and next steps
Cancelling Postermywall in Malaysia is a straightforward process if you follow the steps outlined above. Your rights are protected under the Consumer Protection Act 1999 and the Consumer Contracts Regulations 2012, which entitle you to a 14-day cooling-off period and the right to cancel at any time thereafter with reasonable notice.
The key to avoiding hidden charges is to cancel through the correct channel (the website Premium Billing page or your app store subscription settings), to screenshot your billing page and next renewal date, and to verify your cancellation status both on screen and via email confirmation. If Postermywall continues to charge you after cancellation, escalate to your bank and the Ministry of Domestic Trade and Cost of Living.
Yafee has helped thousands of consumers navigate subscription cancellations across Malaysia by providing clear legal frameworks and step-by-step procedures. By understanding your consumer rights and following the checklist above, you can cancel Postermywall confidently and recover any refunds owed to you. Visit Yafee (yafee.com) for additional guides on cancelling other software subscriptions and recurring services in Malaysia.