Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Pixai, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Pixai in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Pixai
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Pixai subscription with zero hassle
1
Fill in the form
Give us your details and those of your Pixai subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Pixai. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Pixai refuses your cancellation.
Frequently asked questions
Cancel Pixai: The Right Way
How to cancel Pixai and stop recurring charges in malaysia
What Pixai is and why you might want to cancel
Pixai is a software-as-a-service (SaaS) platform that generates, edits, and refines AI images using trained creative models. The service runs on a freemium subscription model, meaning you can use the basic tier for free or upgrade to a paid monthly membership for higher credit allowances and advanced features. If you are reading this because you need clarity on how to exit your subscription without surprise charges, you have come to the right place. Yafee specializes in helping Malaysian consumers understand their cancellation rights and execute them correctly.
How pixai's pricing and billing structure works
Pixai offers both free and paid tiers. The free plan grants 10,000 daily credits, access to community models, and the ability to train your own LoRA models (custom AI training). Paid plans range from basic monthly memberships to higher-tier options, with pricing typically displayed in Malaysian Ringgit (RM) when you subscribe via the web platform.
The critical issue for Malaysian users is this: Pixai renews automatically each month unless you cancel before the renewal date. According to Pixai's terms of service, you must provide notice at least 30 days before the end of your current billing term to prevent automatic renewal. Many users discover too late that deleting the app or logging out does not stop billing-only formal subscription cancellation does.
| Plan tier | Monthly cost (approx.) | Credits included | Key features |
|---|---|---|---|
| Free | RM 0 | 10,000 daily | Basic tools, community models |
| Starter | RM 35.99 | Higher monthly | Turbo Mode, Flow Edit |
| Pro | RM 99+ | Much higher | Early access, video features, priority support |
| Enterprise | Custom | Custom | White-label, dedicated support |
Why malaysian users cancel Pixai
Users in Malaysia typically cancel for three reasons: they have finished their creative project and no longer need the credits, they found a cheaper or more suitable alternative, or they were surprised by an unexpected renewal charge. Some users choose to downgrade to the free tier instead of cancelling entirely, which allows them to retain account history without recurring charges.
Support for Malaysian users is limited to email ([email protected]) and the help centre, as Pixai does not operate a local phone line or live chat. This can make the cancellation process feel unclear if you are not sure which button to click or what confirmation to expect. Yafee has compiled this guide so that you know exactly what to do, step by step, and understand your legal protections under Malaysian consumer law.
Your consumer rights under malaysian law
Your right to cancel Pixai and stop recurring charges is protected by the Consumer Protection Act 1999 (Act 599). This act governs all distance contracts-including digital subscriptions purchased online-and gives you specific rights regarding transparency, cancellation, and refunds.
What the consumer protection act 1999 guarantees you
Under Act 599, Pixai must provide you with clear, accurate information about the terms and cost of your subscription before you complete the purchase. Furthermore, the act requires that automatic renewal terms be brought to your attention explicitly, and you must give informed consent to them. In practice, this means Pixai must show you the renewal date, the charges, and the cancellation procedure in plain language.
If Pixai fails to disclose renewal terms transparently or makes cancellation deliberately difficult to find, you have grounds to report the company to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Yafee recommends keeping screenshots of all billing screens and cancellation confirmations as evidence of compliance or breach.
Your legal position on refunds
The Consumer Protection Act 1999 does not automatically entitle you to a refund for a full month of service once you have already used some credits. However, if you cancel within 14 days of your first purchase and have not used the service substantially, you may be entitled to a cooling-off period refund under Act 599, section 9. Once 14 days have passed or you have actively used the service, Pixai may retain the charges as payment for services already rendered.
Nevertheless, if Pixai renewed your subscription automatically without your explicit consent or failed to send you a renewal reminder, you have a stronger claim for a refund under unfair contract terms rules. In such cases, contact the MDTCA, as they have enforcement powers to compel refunds on your behalf.
Step-by-step methods to cancel Pixai
Cancellation method depends on where you subscribed: the Pixai website, Apple App Store, or Google Play Store. Each platform has a different cancellation route, and you must follow the correct one for your purchase channel to ensure your subscription actually stops.
Cancel through the Pixai website account portal
If you subscribed directly via pixai.com or linked your payment card there, follow this procedure to cancel through your account settings.
- Open your web browser and go to pixai.com.
- Log in with your email and password.
- If you have forgotten your password, use the "Forgot password" link to reset it.
- Navigate to your account settings.
- Look for a menu option labelled "Account", "Settings", or your profile icon (usually top-right corner).
- Click it to open your account dashboard.
- Locate the "Subscription" or "Billing" section.
- Scroll down to find active subscriptions or membership details.
- You should see your current plan, billing date, and renewal amount.
- Select "Cancel subscription" or "Downgrade to Free".
- Pixai may offer a downgrade option first; if you want to cancel entirely, look for the explicit cancellation button.
- Read any confirmation dialogue carefully to ensure it says "cancel" and not just "downgrade".
- Follow on-screen prompts and confirm your cancellation.
- Pixai may ask for a reason (optional feedback) or offer a discount to stay-decline this if you are certain.
- Look for the final confirmation message stating "Your subscription has been cancelled" or similar language.
- Take a screenshot of this confirmation for your records.
- Check your email for a cancellation confirmation receipt.
- Pixai should send you an email to your registered address confirming the cancellation and the date your access ends.
- If you do not receive an email within 24 hours, contact [email protected] to verify the cancellation was processed.
Cancel through apple app store
If you subscribed to Pixai via the Apple App Store (on iPhone or iPad), you must cancel through Apple's subscription management, not within the Pixai app itself.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap "App Store" (the icon with a white bag).
- Tap your Apple ID profile icon at the top-right.
- If prompted, sign in with your Apple ID password or Face ID.
- Select "Subscriptions".
- This opens a list of all active subscriptions tied to your Apple ID.
- Find "Pixai" in the list and tap it.
- You will see your subscription plan, billing date, and renewal amount.
- Tap "Cancel subscription" at the bottom.
- Apple will confirm that your subscription will end on the next billing date.
- Take a screenshot showing the cancellation status.
- Verify the cancellation status shows "Expires on [date]".
- Your subscription remains active until that date, but will not renew after.
Cancel through google play store
If you subscribed to Pixai via Google Play (on Android devices), cancel through Google Play's subscription manager.
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions" in the menu.
- Find "Pixai" in your active subscriptions.
- Tap on it to open the subscription details.
- Tap "Cancel subscription".
- Google Play will show you the cancellation reason options.
- Select a reason if you wish (optional) or proceed directly.
- Confirm the cancellation when prompted.
- Google will display the date your subscription ends.
- Screenshot this confirmation for your records.
- Check your Gmail inbox for a cancellation confirmation from Google.
- This email confirms the date your subscription will stop renewing.
Important checks before you cancel
Taking five minutes to prepare before you press cancel will save you frustration and data loss. Pixai states that after account termination, all saved images, prompts, and trained models may be deleted automatically, and deleted data cannot be recovered.
What to do before finalizing cancellation
- Log into your Pixai account and note your billing date and current plan name.
- Screenshot the subscription status page showing the renewal date.
- This proves when your subscription was due to renew and protects you if a dispute arises.
- Download or export any important creations, trained LoRA models, or prompts.
- Pixai allows you to save your work before cancellation; use this feature if you want to archive your projects.
- Check Pixai's help centre for export or download instructions specific to your content type.
- Verify which purchase channel you used (website, App Store, or Google Play).
- Check your payment method: credit card, debit card, e-wallet (GCash, Boost, etc.).
- This ensures you cancel via the correct platform.
- Review your last two billing statements from your bank or e-wallet.
- Note the exact merchant name (e.g., "Pixai Inc.", "Stripe", or the app store name).
- This helps you confirm the cancellation was successful if you check your statement 2-3 days later.
What happens after you cancel Pixai
Cancellation does not end your service immediately; instead, it stops automatic renewal. You retain access to your account and any remaining credits until the end of your current billing period.
Your access during the notice period
After you cancel, Pixai will allow you to use your account until the last day of your current billing month. For example, if you subscribed on the 15th of a month and cancel on the 20th, your access expires on the 15th of the following month. Use this remaining time to download any work you need to keep.
Once the billing period ends, your account reverts to the free tier (if you prefer) or becomes inactive if you wish. You can always reactivate a paid subscription later by logging in and selecting a plan; there is no penalty for cancelling and re-subscribing later.
Confirming cancellation was processed
Within 2-3 business days after cancellation, check your payment method statement to ensure no new charge appears. If a renewal charge posts after you cancelled, contact your bank or payment provider immediately and report it as an unauthorized charge. Yafee recommends documenting the cancellation confirmation screenshot, your bank statement, and the date you cancelled-this evidence strengthens your dispute if one becomes necessary.
If you do not see a cancellation confirmation email from Pixai within 24 hours, email [email protected] with the subject line "Cancellation confirmation request" and include your account email and the date you cancelled. Request written confirmation of the cancellation and the date your access will end.
Refund eligibility and dispute resolution
Whether you qualify for a refund depends on how long you have held the subscription and how much of the service you have used.
Refund scenarios under act 599
You may claim a refund in these situations:
- Within 14 days of purchase and minimal use: If you subscribed fewer than 14 days ago and have generated only a handful of images or not used Turbo Mode, you fall under the cooling-off period. Request a full refund from Pixai immediately; if they refuse, escalate to the MDTCA.
- Unauthorized renewal charge: If Pixai renewed your subscription after you cancelled, or if they failed to send a renewal reminder as required by Act 599, you have a claim for that specific charge. Contact your bank to dispute it as an "unauthorized transaction".
- Service not delivered: If the service was unavailable, inaccessible, or did not function (e.g., the Pixai platform crashed for days), you may request a partial refund for the period of unavailability.
- Misleading advertising: If Pixai advertised features that are not available or misrepresented the cancellation process, report it to the MDTCA and request a refund.
How to request a refund
- Email [email protected] with your full account email and a clear refund request.
- State the reason (e.g., "Automatic renewal after cancellation", "Charged within 14 days of purchase", "Service unavailable on [dates]").
- Attach screenshots of your subscription page, cancellation confirmation, and bank statement showing the charge.
- Allow 5-7 business days for Pixai support to respond.
- Pixai may approve the refund and process it within 14 days.
- Refunds typically return to your original payment method.
- If Pixai refuses or does not respond within 10 days, escalate to the MDTCA.
- Contact the Ministry of Domestic Trade and Consumer Affairs via their website or phone line: +603 8000 8000.
- File a complaint with your cancellation evidence, bank statements, and email correspondence with Pixai.
- The MDTCA can investigate and compel Pixai to refund you if the company breached Act 599.
Common mistakes that prevent successful cancellation
Many users believe they have cancelled when they have not, leading to unwanted charges. Yafee has outlined the most frequent errors so you can avoid them.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Pixai app from your phone or deleting your account does not cancel your subscription. Your payment method remains linked to the Pixai service, and the company will continue to renew your membership. You must formally cancel through account settings or your app store's subscription manager.
Mistake 2: cancelling on the wrong platform
If you subscribed via Google Play but attempt to cancel on the Pixai website, the cancellation will not take effect. You must cancel where you subscribed. Log in to the same platform (website, App Store, or Google Play) that charged your card initially, or your cancellation request will be ignored.
Mistake 3: not taking a screenshot of the cancellation confirmation
Without proof of cancellation, you have no protection if Pixai claims you never cancelled and charges you again. Always capture and store the final confirmation screen or confirmation email. Yafee advises saving these images to your phone's photo album or cloud storage for at least 12 months.
Mistake 4: cancelling just before the renewal date without waiting for confirmation
If you cancel one day before renewal and do not see a confirmation email, the charge may still post because Pixai's billing system may not have processed your cancellation request in time. Cancel at least 3-5 days before renewal if possible, and verify cancellation 2-3 days after the renewal date would have occurred. If you see a charge after your cancellation date, contact your bank immediately to dispute it.
Mistake 5: assuming a downgrade to free is the same as cancellation
Some users click "Downgrade to Free" instead of "Cancel subscription". While downgrading stops paid charges, it keeps your account active on the free tier. If your goal is to remove the service entirely and close your account, select "Cancel" not "Downgrade".
Comparison: cancel versus downgrade
Before you finalize cancellation, consider whether downgrading to the free tier might serve you better. The free tier includes substantial functionality, and you retain your account history if you upgrade again later.
| Action | Cost | Account retained | Data retained | Best for |
|---|---|---|---|---|
| Downgrade to Free | RM 0/month | Yes | Yes | Users who want to pause paid features but keep access |
| Cancel subscription | RM 0/month | Yes (30 days grace) | May be deleted | Users who want to end service and do not plan to return soon |
| Delete account | RM 0 | No | Deleted | Users who want complete removal and privacy |
Frequently asked questions about Pixai cancellation
Can i get a refund if i cancel mid-month?
Not automatically. Pixai charges per calendar month, not per day of use. If you cancel on day 15 of a 30-day billing period, you do not receive a pro-rata refund for the remaining 15 days. However, if you fall within the 14-day cooling-off period or can prove the service was not delivered (e.g., the platform was down), you may dispute the charge with your bank under Act 599.
How long does Pixai keep my data after i cancel?
Pixai's terms state that account data may be deleted automatically after cancellation or account termination. There is no specific timeline stated, so assume your data could be deleted within 30-90 days. Download everything important before you cancel.
Can i reactivate my subscription after cancelling?
Yes. You can log in and select a paid plan again at any time. Pixai does not charge a reactivation fee, though you will be charged at the current rate (prices may have changed since you cancelled).
What if Pixai charged me after i cancelled?
Contact your bank or payment provider immediately and report the charge as unauthorized. Provide your bank with your cancellation screenshot and the bank statement showing the unwanted charge. Simultaneously, email [email protected] with the same evidence and demand an immediate refund. If both routes fail, file a complaint with the MDTCA.
Is there a phone number to cancel Pixai?
No. Pixai does not publish a phone number for Malaysian support. Cancellation must be done via the website account portal, app store subscription manager, or email to [email protected]. Email cancellation requests should include your full account email and explicit cancellation instruction.
Cancellation checklist for malaysian users
Use this checklist to ensure you have completed every step correctly before and after cancellation.
| Task | Completed |
|---|---|
| I have logged into my Pixai account and noted the renewal date and plan name. | [ ] |
| I have downloaded or saved all important creations, prompts, and LoRA models. | [ ] |
| I have identified whether I subscribed via website, App Store, or Google Play. | [ ] |
| I have taken a screenshot of my subscription status page. | [ ] |
| I have cancelled through the correct platform (website, App Store, or Google Play). | [ ] |
| I have captured a screenshot of the cancellation confirmation message. | [ ] |
| I have received a cancellation confirmation email from Pixai or the app store. | [ ] |
| I have checked my bank or e-wallet statement 2-3 days after cancellation to confirm no new charge posted. | [ ] |
| If a dispute arises, I have prepared my evidence: screenshots, email correspondence, and bank statements. | [ ] |
What yafee recommends and next steps
Cancelling Pixai is straightforward once you know which platform to use and what to watch for. Yafee has helped thousands of consumers cancel recurring subscriptions and recover unauthorized charges by equipping them with clear legal frameworks and step-by-step procedures. Your consumer rights under the Consumer Protection Act 1999 are strong: merchants must disclose renewal terms transparently, give you a simple cancellation route, and process cancellations on time.
The key is documentation. Take screenshots, save emails, and monitor your bank statement for 30 days after cancellation. If Pixai fails to stop charging you, do not hesitate to contact the Ministry of Domestic Trade and Consumer Affairs at +603 8000 8000 or via their website. The MDTCA has enforcement authority and can compel Pixai to refund you if the company breached Act 599.
For more guidance on cancelling other subscriptions, managing recurring charges, or understanding your consumer rights under Malaysian law, visit Yafee at yafee.com. Yafee's library of cancellation guides covers software, streaming, memberships, and financial services, all written by contract specialists and grounded in Act 599. Whether you are cancelling Pixai today or planning to exit another subscription soon, Yafee equips you with the knowledge and evidence templates you need to cancel confidently and protect your wallet.
Contact Pixai support
Email: [email protected]
Help Centre: pixai.art (help or support section)
Website: pixai.com
Malaysian consumer authority contact
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Phone: +603 8000 8000
Website: mdtca.gov.my
Complaint channels: Phone, email, or online complaint form
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Pixai?
Join over 30,000 users who already trust us.