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Cancel Piktochart: Step-by-Step Guide
How to cancel Piktochart in malaysia and stop recurring charges
What Piktochart is and why malaysian users subscribe
Piktochart is a web-based design platform built for infographics, presentations, reports, posters, and visual documents. The service operates on a freemium model, meaning you can use basic features at no cost, or upgrade to a paid plan for advanced capabilities. The company has operational roots in Penang, Malaysia, specifically in the Bayan Lepas area, which makes it a locally relevant service for many Malaysian professionals and small business owners.
Pricing structure on Piktochart
Piktochart offers three tier levels: a free plan at RM0.00, a Pro plan at RM45.00 per month, and a Business plan at RM68.00 per month. The free tier includes unlimited visual projects, 1GB storage, two PNG downloads per month, 60 AI credits monthly, and access to basic templates. This matters when you cancel, because your account does not close completely; instead, it reverts to the free plan after your current billing cycle ends.
The Pro plan adds unlimited PNG downloads, 100GB storage, 500 AI credits each month, no watermarks, access to over 5 million premium icons, and transparent background support. The Business plan scales further with unlimited PNG, PDF, and PowerPoint downloads, 250GB storage, 1,000 AI credits monthly, and a complete brand kit for team consistency.
| Plan | Monthly cost (MYR) | Storage | Downloads | AI credits | Best for |
| Free | RM0.00 | 1GB | 2 PNG per month | 60 | Casual users, testing |
| Pro | RM45.00 | 100GB | Unlimited PNG | 500 | Freelancers, small teams |
| Business | RM68.00 | 250GB | PNG, PDF, PPT | 1,000 | Enterprise, brand control |
Where you subscribed matters for cancellation
Piktochart is accessible both on the web at piktochart.com and through mobile app stores-specifically the iOS App Store and Google Play for Android devices. If you subscribed directly through the Piktochart website, you cancel via your account dashboard. If you signed up through an app store, you must cancel through that platform's subscription settings instead. This distinction is critical because each channel has different cancellation procedures, and Yafee recommends checking your billing records or email receipts to confirm where your subscription originated.
Customer support is available by email at [email protected]. Piktochart does not offer phone support or live chat, so email is your primary contact method if you encounter problems during cancellation.
Your legal position as a malaysian consumer
Malaysian law protects your right to cancel recurring subscriptions. The Consumer Protection Act 1999 and the Consumer Protection (Direct Sales and Unsolicited Goods and Services) Regulations 2009 establish that you have a statutory right to terminate continuous contracts, including software-as-a-service (SaaS) agreements, without penalty once a cooling-off period has expired.
Your consumer rights under malaysian law
Under the Consumer Protection Act 1999, you have the right to receive clear information about any renewal terms, billing dates, and cancellation procedures before you commit to a paid subscription. Consequently, Piktochart must provide transparent access to account settings where you can terminate recurring billing. Furthermore, the law requires that the company not levy excessive termination fees or impose hidden obstacles to cancellation.
Your legal position: You may cancel your Piktochart subscription at any time. After you submit a cancellation request, your paid access continues until the end of the current billing cycle-you are not charged for future months. If Piktochart refuses to process your cancellation or continues to charge you after you have submitted a cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), the enforcement body for consumer protection in Malaysia.
What happens if Piktochart refuses to cancel
If you have attempted to cancel and the company continues to charge your payment method, or if you believe Piktochart has breached the Consumer Protection Act 1999, you have recourse. Document all cancellation attempts, take screenshots of your account settings and support emails, and then file a formal complaint with the KPDNKP. The Ministry investigates unfair trading practices and can compel companies to issue refunds or reverse unauthorized charges. Yafee advises keeping evidence of every step you take to cancel, including dates, times, and confirmation numbers.
Methods to cancel Piktochart across all platforms
Cancellation method depends on where you subscribed. Piktochart supports three cancellation routes: direct web cancellation via your account dashboard, iOS app store cancellation, and Google Play cancellation. Each route is distinct, and cancelling in the wrong place may not stop your billing.
Cancelling Piktochart directly from your web account
If you subscribed on piktochart.com and pay by credit card, bank transfer, or other direct methods, you cancel through the web dashboard. This method is immediate and gives you real-time confirmation that recurring billing has stopped.
- Log in to your Piktochart account at piktochart.com using your email and password.
- If you have forgotten your password, click "Forgot password" on the login page and follow the reset instructions sent to your email.
- Click your personal profile icon in the upper right corner of the screen.
- The icon typically displays your initials or profile photo.
- Select "Account Settings" from the dropdown menu.
- This opens your account management page.
- Navigate to "Workspace Settings" on the left sidebar.
- You may need to scroll down to find this section if your screen is small.
- Click "Plans & Billings" to view your current subscription status.
- This section displays your plan type, next billing date, and payment method on file.
- Click "Cancel Recurring" or "Cancel Subscription" (the exact label may vary).
- Piktochart may ask you to provide feedback on why you are cancelling-this is optional.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or similar confirmation button.
- You will see an on-screen confirmation message with the date your cancellation becomes effective.
- Check your email for a cancellation confirmation message from Piktochart within 24 hours.
- This email serves as your proof that recurring billing has been stopped.
Cancelling an iOS app store subscription
If you subscribed to Piktochart through the Apple App Store on iPhone or iPad, you must cancel through the App Store, not through Piktochart's website. The App Store manages billing for app subscriptions, so Piktochart's web dashboard cannot stop an app store charge.
- Open the Apple App Store app on your iPhone or iPad.
- Tap the app icon at the bottom right of your screen (labeled "Apps" on older iOS versions).
- Tap your profile icon in the top right corner.
- This displays your Apple ID profile menu.
- Tap "Subscriptions".
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find "Piktochart" in the list and tap it.
- If you do not see Piktochart, scroll down or search using the search box at the top.
- Tap "Cancel Subscription" or "Edit Subscription".
- On some iOS versions, you may see options to pause billing instead; select "Cancel Subscription" to stop charges completely.
- Confirm the cancellation when prompted.
- Apple will show a confirmation message and may display a retention offer from Piktochart.
- Check your email for a cancellation confirmation from Apple within 24 hours.
- The confirmation email will state when your access ends.
Cancelling a google play subscription
If you subscribed to Piktochart through Google Play on an Android device, you must cancel through the Google Play Store. Piktochart cannot process this cancellation from its own dashboard.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner (usually a circle with your initial or profile photo).
- Select "Payments and subscriptions".
- This opens your subscription management page.
- Tap "Subscriptions".
- You will see all active subscriptions.
- Find "Piktochart" in the list and tap it.
- If you have multiple subscriptions, scroll to find Piktochart or use the search function.
- Tap "Cancel subscription".
- Google Play may offer a retention discount or trial period; decline these if you are certain you want to cancel.
- Confirm cancellation and review the final end date shown on screen.
- Google Play displays exactly when your paid access expires.
- Look for a confirmation email from Google Play within 24 hours.
- This email confirms that recurring billing has stopped.
What happens after you cancel Piktochart
Cancellation does not immediately lock you out of your account. Instead, your paid plan remains active until the end of your current billing cycle, after which your account automatically downgrades to the free tier.
Timeline and access after cancellation
When you submit a cancellation request, Piktochart stops all future recurring charges immediately. Your paid features-such as unlimited downloads, premium icons, extra storage, and AI credits-remain accessible until the last day of your billing period. On the day after your billing cycle ends, your account automatically converts to the free plan. You retain all your existing projects and can still access them, but you lose premium features and your storage capacity reduces to 1GB.
For example, if you cancel on 15 December and your next billing date is 1 January, you keep your Pro or Business features through 31 December. On 1 January, the system downgrades you to the free plan without requiring any additional action from you.
What you retain after downgrade
Your account does not disappear after cancellation. All your saved projects, design templates, and previous downloads remain accessible under the free plan. However, you will be unable to download files in premium formats (PDF or PowerPoint), and your storage is limited to 1GB. If you have stored more than 1GB of projects, you will need to delete some files to stay within the free tier limit. Yafee recommends exporting your important work before your paid access expires to avoid losing access to large files.
Refunds and whether you can get your money back
Piktochart's refund policy is strict and limited. The company states that refunds are not available for cancelled subscriptions, meaning you cannot recover payment for the current billing month in which you cancel.
When Piktochart may issue a refund
Refunds are granted only in exceptional circumstances: if you were charged twice in error, if you cancelled within a very short window of subscription initiation (typically 24-48 hours), or if you discover unauthorized charges on your account. If one of these situations applies to you, contact Piktochart support at [email protected] with evidence-a screenshot of the duplicate charge, your bank statement, or your payment receipt-and request a refund review.
In Malaysia, the Consumer Protection Act 1999 does not automatically entitle you to a refund simply because you cancel mid-cycle, especially if you have already received access to the service. However, if Piktochart's terms are unclear, if you were not given proper notice of renewal charges, or if the company breached its obligations under the Act, you may have grounds to dispute the charge with your bank or card issuer. Yafee recommends contacting your bank's dispute department if Piktochart refuses to address a refund request and you believe the charge is unjust.
| Scenario | Refund possible? | Action |
| Cancelled mid-cycle for any reason | No | Contact support for exceptions; escalate to bank if unresolved |
| Charged twice in one billing cycle | Yes | Email support with bank statement; request immediate refund |
| Unauthorized charge (did not subscribe) | Yes | File dispute with your bank immediately |
| Cancelled but still charged after end date | Yes | Contact support and bank within 30 days of charge |
| Unclear terms or hidden renewal notice | Possible | File complaint with KPDNKP (Ministry of Domestic Trade) |
Common mistakes when cancelling Piktochart
Most cancellation problems stem from cancelling in the wrong place or misunderstanding when charges stop. You are not alone if this feels confusing-the three separate cancellation routes (web, iOS, Android) catch many users off guard. Here are the pitfalls Yafee sees most frequently.
Cancelling on the web when you subscribed via app
The single most common mistake is attempting to cancel your subscription on Piktochart's website when you actually subscribed through the Apple App Store or Google Play. Your subscription exists only in that app store's system, so cancelling in Piktochart's account dashboard has no effect. You will continue to be charged by Apple or Google until you cancel through their platforms. Check your email receipts to confirm where you subscribed, then cancel in the matching platform.
Assuming cancellation is immediate
Another frequent misunderstanding is the belief that cancellation cuts off your access right away. In fact, Piktochart deliberately maintains your paid features through the end of your billing cycle. This is actually in your favor-you do not lose access early-but it means you are not refunded for unused time. Plan your cancellation carefully if you are on a tight budget and do not want to pay for another full month.
Not keeping confirmation evidence
Users often delete cancellation confirmation emails or close the browser tab showing the confirmation message. If a charge appears again a month later and you have no proof of cancellation, it becomes harder to dispute. Save your confirmation email and take a screenshot of the cancellation confirmation page for your records.
Forgetting to cancel on multiple platforms
If you have both a web account and an app subscription, you must cancel both. Cancelling one does not affect the other. Check all three platforms (web, iOS, Android) to ensure no active subscriptions remain.
Checklist before and after cancelling Piktochart
Use this checklist to ensure you have completed all necessary steps and protected yourself from surprise charges.
| Action | Completed | Notes |
| Check current Piktochart plan and billing date | ☐ | Log in and note renewal date |
| Identify where you subscribed (web, iOS, or Android) | ☐ | Check email receipt or app store account |
| Export or download important projects before cancellation | ☐ | Download as PNG, PDF, or PPT before access downgrade |
| Complete cancellation in the correct platform | ☐ | Web, iOS, or Google Play |
| Confirm cancellation message on screen and in email | ☐ | Screenshot and save email confirmation |
| Verify no charge appears 1-2 days after billing date | ☐ | Monitor your bank or credit card statement |
Customer reviews and why users cancel
Piktochart maintains a 4.5 out of 5 star rating across multiple platforms, indicating general user satisfaction. However, cancellation complaints cluster around three main issues: unclear cancellation instructions, unexpected charges after cancellation, and difficulty reaching support.
Users praise Piktochart for its intuitive drag-and-drop interface, affordable pricing compared to competitors, and extensive template library. On the cancellation side, users report frustration when the "Cancel Subscription" button is not prominently displayed in account settings, leading them to believe cancellation is not possible. Others describe confusion about which platform (web or app store) actually manages their billing. These are not technical failures; rather, they reflect the complexity inherent in multi-platform subscription management. Yafee has analyzed hundreds of user experiences and consistently finds that users who understand the platform separation cancel successfully on their first attempt.
Should you keep or cancel your Piktochart subscription
This decision depends on your design workflow and budget. Use this comparison to decide.
| Keep Piktochart if: | Cancel Piktochart if: |
| You create infographics or reports weekly | You have not logged in for over 3 months |
| You need PDF or PowerPoint export regularly | You use free templates only and do not miss premium icons |
| Your team collaborates on visual content | Budget is tight and free tools suffice |
| Extra AI credits accelerate your workflow | Another tool (Canva Pro, Adobe, etc.) fits better |
If you decide to keep your subscription but want to lower costs, Piktochart does not currently offer pause functionality. However, Yafee advises checking the Piktochart website quarterly to see if seasonal promotions or discounts reduce your monthly cost.
Piktochart's registered address and how to escalate complaints
Piktochart operates from multiple locations in Malaysia, with known addresses in Penang. The primary operational center is reported to be at Suntech@Cybercity in Bayan Lepas, Pulau Pinang, with additional offices on Jalan Mayang Pasir and Gurney Tower in Penang. If you need to send formal correspondence, these addresses serve as the company's Malaysia-based contact points.
How to escalate if Piktochart refuses to cancel
If Piktochart does not respond to cancellation requests or continues to charge you after cancellation, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). This is the official consumer protection authority in Malaysia. You can file a complaint online at kpdnkp.gov.my or visit a local KPDNKP office in your state. Provide copies of your cancellation attempts, screenshots, and bank statements showing unauthorized charges. The KPDNKP investigates violations of the Consumer Protection Act 1999 and can compel Piktochart to refund illegal charges.
Alternatively, dispute the charge directly with your bank or credit card issuer within 30 days of the unauthorized transaction. Banks have dispute resolution departments and can reverse charges on your behalf if they determine Piktochart failed to honor your cancellation request.
Final steps and how yafee can help
Cancelling Piktochart is straightforward once you understand which platform holds your subscription. Follow the step-by-step procedures above for your specific platform-web, iOS, or Android-and keep your confirmation email. Yafee has helped thousands of consumers cancel software subscriptions across Malaysia by clarifying the legal framework, separating fact from confusion, and providing exact procedural steps. If you encounter unexpected charges or resistance from Piktochart, the Consumer Protection Act 1999 and the KPDNKP stand behind your right to cancel.
Visit Yafee at yafee.com to explore guides for cancelling other Malaysian SaaS services, file complaint templates for consumer disputes, and access detailed consumer rights information tailored to your state and circumstance. Yafee is your trusted resource for transparent, legally grounded cancellation advice in Malaysia.
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