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Frequently asked questions
Cancel Peoplesearch: The Right Way
How to cancel Peoplesearch in malaysia and stop recurring charges
What is Peoplesearch and why you might want to cancel
Peoplesearch is a recurring subscription service that sells access to people lookup searches, reverse phone lookups, background reports, and identity verification data. The company operates on an auto-renewal model, meaning your card will continue to be charged every billing cycle unless you actively cancel your subscription.
How peoplesearch's business model works
When you sign up for a Peoplesearch plan, you agree that your payment method on file will be charged repeatedly until you cancel. The service does not charge you once for a single report; instead, you pay for recurring access to their database during each billing period. This distinction is critical. Many Malaysian users discover unexpected charges weeks or months after signing up because they assumed the initial purchase was a one-time transaction.
Peoplesearch operates through their main platform and routes cancellation requests via email to [email protected] and phone support at 1-206-973-5141. They maintain a physical address in Kuala Lumpur: Suite 2A-22-1, Block 2A Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur. This address is associated with PeopleFirst Consulting Sdn Bhd, a company under the Peoplesearch umbrella.
Current pricing tiers in malaysia
The two primary subscription plans available to Malaysian users are charged in ringgit and renew automatically each month. Your charges will appear on your bank statement in MYR (Malaysian ringgit).
| Plan name | Monthly cost (RM) | What you get | Renewal frequency |
|---|---|---|---|
| Reverse Phone Lookup plan | RM 22.44 | Unlimited phone number searches, caller ID matching | Monthly auto-renewal |
| People Search Membership | RM 105.00 | Unlimited searches, up to 20 reports per month, background checks, daily data updates | Monthly auto-renewal |
Your consumer rights and what malaysian law protects
Your right to cancel Peoplesearch is protected under Malaysian consumer law, specifically the Consumer Protection Act 1999. This Act grants you the right to cancel distance contracts (including online subscriptions) within a defined cooling-off period and protects you against unfair trading practices such as misleading billing terms or hidden charges.
What the consumer protection act 1999 says about your cancellation right
Under the Consumer Protection Act 1999, you have the statutory right to cancel a distance contract (any contract concluded without face-to-face interaction, including online subscriptions) within 10 calendar days of purchase without penalty, provided the trader has not begun to supply the service with your express consent. Peoplesearch's terms may state that you consent to service commencement, which means this cooling-off window may be shorter or already expired if you have used the service. However, you retain the absolute right to cancel at any time for any reason after this period by giving clear written notice.
Furthermore, the Act prohibits unfair contract terms and deceptive practices. If Peoplesearch fails to disclose the auto-renewal mechanism clearly before you purchase, or if they make cancellation deliberately difficult or obscure, that conduct may breach the Act. The Ministry of Domestic Trade and Cost of Living is the enforcement body responsible for investigating complaints against traders who violate consumer protection law.
Your legal position when cancelling Peoplesearch
You have the legal right to cancel your subscription at any time by providing written notice (email counts as written notice in law). Peoplesearch must honour your cancellation request and cease charging you in the next billing cycle. They must also provide written confirmation of your cancellation within a reasonable timeframe. If they continue to charge you after you have requested cancellation, that is unlawful and you may pursue a refund claim through your bank's chargeback process or file a complaint with the Ministry of Domestic Trade and Cost of Living.
How to cancel Peoplesearch step by step
Follow this procedure to ensure your cancellation is processed and documented. Yafee recommends completing every step in this section to protect yourself against continued charges.
Step 1: gather your account details before you contact support
Before you reach out to Peoplesearch, collect the following information from your account and emails. This documentation protects you if a dispute arises later.
- Log in to your Peoplesearch account and take a screenshot of your dashboard home page, showing your account email and current status.
- Navigate to your billing or subscription page and screenshot the plan name, the monthly renewal amount in RM, and the next renewal date.
- Take a screenshot of the last four digits of your payment card if displayed on the account page.
- Search your email inbox (including spam and promotions folders) for your original receipt and the most recent renewal/billing confirmation email.
- Open your bank or credit card statement in your online banking portal and locate the last two Peoplesearch charges. Note the exact amount in RM and the date each charge posted.
- Write down your full name, account email address, and the last four digits of the card you used to subscribe. Prepare this information to include in your cancellation email.
Step 2: send a formal cancellation email to support
Contact Peoplesearch's support team in writing via email. Email creates a permanent record of your cancellation request, which is essential if you later need to dispute a charge.
- Open your email client and compose a new message to [email protected].
- Use the subject line: "Cancellation Request for Peoplesearch Account".
- In the email body, state clearly: "I request that you cancel my Peoplesearch subscription effective immediately. Please cease all charges to my payment card. Do not renew my subscription on the next billing date."
- Include your account email address, full name, and the last four digits of your payment card.
- Attach or paste a copy of your most recent billing confirmation email as proof of your subscription.
- Request written confirmation of your cancellation in the body of your email: "Please reply to confirm that my subscription has been cancelled and that no further charges will be made."
- Send the email and immediately save a copy of your sent message to a folder titled "Peoplesearch Cancellation" on your computer.
Step 3: follow up with phone support if needed
If Peoplesearch does not respond to your email within 5 business days, contact them by telephone. Peoplesearch advertises 24/7 phone support, though the number is US-based (1-206-973-5141). Malaysian phone calls to this number will incur international dialling charges on your phone plan.
- Call 1-206-973-5141 during business hours (Peoplesearch operates US Pacific Time, which is 15 to 16 hours ahead of Malaysia depending on daylight saving).
- Request to speak with a customer service representative and state your cancellation request clearly.
- Provide your account email, full name, and the last four digits of your card.
- Ask the representative to provide a cancellation reference number or ticket ID.
- Request that they email you a cancellation confirmation immediately after the call.
- Write down the representative's name, the date, the time you called, and the reference number on a notepad and file it with your email screenshots.
Step 4: confirm cancellation on your next billing date
Mark your calendar for the date Peoplesearch informed you was your next renewal date. On that date or the day after, check your bank account to confirm no charge has posted.
- Log into your online banking portal and search for any Peoplesearch or "People-Search" transactions on or after the renewal date you noted during Step 1.
- If no charge appears, your cancellation was successful. Take a screenshot of your bank statement showing the account activity around that date (this serves as proof of successful cancellation if disputes arise later).
- If a charge does appear despite your cancellation request, proceed immediately to Step 5 (dispute the charge).
Step 5: dispute unauthorised charges with your bank
If Peoplesearch continues to charge you after you have submitted a cancellation request, you have the right to challenge the charge through your bank's dispute or chargeback process. This is your strongest protection mechanism.
- Contact your bank or credit card provider's customer service team by phone (the number is on the back of your card or your online banking portal).
- Inform them that you have cancelled your Peoplesearch subscription in writing but have been charged again without authorisation.
- Provide your bank with copies of: your cancellation email to [email protected], Peoplesearch's reply (if any), your screenshots of the account and billing pages, and your bank statements showing the disputed charges.
- Request that your bank initiate a chargeback or transaction dispute for each unauthorised charge.
- Your bank will open a formal dispute case. Keep all correspondence from your bank during this process and reply promptly to any requests for additional information.
- Most banks resolve chargeback disputes within 30 to 60 days. If your dispute is upheld, the charge will be refunded to your account.
What happens after you cancel Peoplesearch
Cancellation is final and immediate once Peoplesearch processes your request. Understanding what to expect after you click send on that cancellation email removes uncertainty.
Access to your data and reports
Peoplesearch does not publish a clear policy on what happens to your saved searches and reports after cancellation. Upon cancellation, you may lose access to your account dashboard and any reports you have stored there. For this reason, Yafee advises downloading or screenshotting any report or search result you wish to keep before you submit your cancellation request.
Timing of your last charge
Your final charge will post on the renewal date shown in your account at the time of cancellation, unless Peoplesearch honours your request to cancel immediately. If they process your cancellation before the renewal date, they should not charge you again. However, if a charge posts after your cancellation request, treat it as unauthorised and dispute it with your bank immediately. Do not wait to see if a refund arrives on its own.
Refund eligibility and policy
Peoplesearch does not advertise a specific refund policy on their website. Under the Consumer Protection Act 1999, you may be entitled to a refund if you cancel within 10 days of purchase and have not used the service materially. If you are well beyond the 10-day window, your entitlement to a refund depends on whether Peoplesearch's terms permit one. Yafee recommends requesting a refund explicitly in your cancellation email if you believe the service was not as advertised or if you were charged in error. The worst outcome is they say no; the best is they process a partial or full refund.
Pricing summary and billing behaviour
Understand exactly what you are paying for and when charges will hit your bank account. This table shows the two main plans available to Malaysian subscribers.
| Subscription tier | Monthly charge | Renewal cycle | Best for | Cancellation impact |
|---|---|---|---|---|
| Reverse Phone Lookup | RM 22.44 | Monthly (auto-renew) | Occasional phone number searches | Lowest exposure; stops immediately on cancellation |
| People Search Membership | RM 105.00 | Monthly (auto-renew) | Frequent searches and background checks | Higher cost; ensure cancellation is processed before next cycle |
Common mistakes to avoid when cancelling Peoplesearch
You are not alone if cancelling feels confusing; Peoplesearch's process is deliberately opaque. Learn from others' missteps so you cancel cleanly and finally.
Mistake 1: assuming the account is cancelled because you stopped using it
Simply logging out of your Peoplesearch account or ceasing to use the service does NOT cancel your subscription. Your card will continue to be charged automatically every month until you explicitly request cancellation. Many Malaysian users discover this months later when they review an old bank statement. Cancel in writing, wait for confirmation, and monitor your next billing date.
Mistake 2: contacting the wrong email address or support channel
Peoplesearch's primary support email is [email protected]. If you email a different address or try to reach them through social media, your request may not reach the cancellation team or may be ignored. Use only the official email address: [email protected]. Do not rely on contact forms on their website unless they explicitly state that form submissions are monitored for cancellations (Yafee has not found evidence they are).
Mistake 3: failing to document your cancellation request
If you call and do not ask for a confirmation email, you have no proof you cancelled. If you email and do not keep a copy of your sent message, you cannot prove you requested cancellation. Save screenshots, email receipts, and banking records. This documentation is your only protection if Peoplesearch denies receiving your request or claims they did not process it.
Mistake 4: ignoring a charge that posts after cancellation
Assume that any Peoplesearch charge that appears after your cancellation request is an error or a violation of your cancellation instruction. Do not assume Peoplesearch will refund it on their own. Contact your bank immediately and dispute the charge. The sooner you initiate a chargeback, the stronger your case.
Cancellation address and escalation contact
If Peoplesearch fails to honour your cancellation request, escalate your complaint to the enforcing authority. Yafee has compiled all known contact details for Peoplesearch and the regulatory body.
Peoplesearch contact information
| Contact method | Details | Best used for |
|---|---|---|
| Email support | [email protected] | Cancellation requests (primary method) |
| Phone support | 1-206-973-5141 (US number, 24/7) | Follow-up calls, disputes over cancellation status |
| Physical address | Suite 2A-22-1, Block 2A Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur | Formal written complaints if email fails |
| Malaysian regulatory authority | Ministry of Domestic Trade and Cost of Living, Complaints Division | File a complaint if Peoplesearch ignores your cancellation or refuses to refund unauthorised charges |
How to escalate to the ministry of domestic trade and cost of living
If Peoplesearch does not respond to your cancellation request or continues to charge you after you have cancelled, file a formal complaint with the Ministry of Domestic Trade and Cost of Living. This ministry enforces the Consumer Protection Act 1999 and investigates complaints of unfair trading, hidden charges, and breach of consumer rights.
- Visit the ministry's online complaints portal at www.kpdn.gov.my or call their consumer hotline to request a complaint form.
- Attach copies of your cancellation email, Peoplesearch's response (or lack thereof), your bank statements showing disputed charges, and any correspondence with your bank about chargebacks.
- State clearly that Peoplesearch breached your right to cancel under the Consumer Protection Act 1999 and that you have suffered financial loss.
- Submit your complaint and keep a reference number provided by the ministry.
- The ministry will contact Peoplesearch and may fine them or require them to refund your charges if a breach is found.
Final checklist before and after cancellation
Use this checklist to ensure you have covered every step and protected yourself completely.
| Task | Completed | Notes |
|---|---|---|
| Screenshot your Peoplesearch account dashboard | [ ] | Include plan name, renewal date, and card ending digits |
| Find and save your original receipt and renewal emails | [ ] | Search spam and promotions folders |
| Download any reports or search results you need to keep | [ ] | Do this before cancelling; they may disappear after |
| Send cancellation email to [email protected] with account details | [ ] | Request written confirmation of cancellation |
| Save a copy of your sent cancellation email | [ ] | Create a file folder called "Peoplesearch Cancellation" |
| Monitor your bank account on the next renewal date | [ ] | Confirm no Peoplesearch charge has posted |
| If charged after cancellation, dispute the charge with your bank | [ ] | File a chargeback within 60 days of the unauthorised charge |
| If Peoplesearch refuses to respond, file a complaint with the Ministry | [ ] | Include all email and bank statement evidence |
Why you should cancel Peoplesearch now
If you have used Peoplesearch and no longer need the service, cancelling today stops charges from running indefinitely. Many Malaysian users have found that a free trial or low introductory rate masks the true cost of the subscription. Once the promotional period ends, the regular monthly charge (RM 22.44 or RM 105.00) surprises them month after month until they finally notice it on a bank statement.
Furthermore, if you subscribed under the impression that you were paying for a one-time report and later learned that you were charged repeatedly, you have grounds to cancel and request a refund under consumer law. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by providing them with a clear, step-by-step process backed by legal rights. Follow this guide, document every step, and you will successfully cancel Peoplesearch and restore control of your recurring charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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