Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Momo Ai, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Momo Ai in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Momo Ai
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Momo Ai subscription with zero hassle
1
Fill in the form
Give us your details and those of your Momo Ai subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Momo Ai. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Momo Ai refuses your cancellation.
Frequently asked questions
Cancel Momo Ai: The Right Way
How to cancel Momo Ai in malaysia and protect your ringgit
What Momo Ai is and why you might want to cancel
Momo Ai is a software-as-a-service (SaaS) platform that offers AI-powered photo and video editing tools through a recurring subscription model. The service operates primarily through its website and mobile app marketplaces, with pricing in US dollars converted to Malaysian ringgit (RM) at current exchange rates. Understanding what you are paying for and where you subscribed is the first step toward cancelling without unnecessary charges.
The service model and what you are actually paying for
Momo Ai charges recurring subscription fees for access to premium editing features. The published plans include a weekly tier at approximately RM47, a monthly tier at approximately RM142, and a yearly tier at approximately RM472, depending on current USD-to-MYR conversion rates. These are recurring charges that renew automatically unless you cancel before the next billing cycle.
The company also sells additional in-service items: coin packages for feature access and image generation requests. All of these purchases, whether subscriptions or one-off in-app items, are treated as final sales under the stated refund policy. The only exceptions are those required by law or under specific conditions Momo Ai outlines. For Malaysian consumers, this means you bear significant responsibility for confirming your intention to pay before completing any transaction.
Why cancellation is urgent for malaysian users
Momo Ai operates with automatic renewal. The terms state that your subscription renews automatically within 24 hours before your current billing period ends. This means you must cancel at least 24 hours in advance of that deadline, or another charge will hit your payment method. Delays in cancellation requests-especially via email to [email protected] result in unexpected charges, making speed and documentation essential.
The service has no published Malaysian office address, no phone support, and no live chat. Domain registrant data shows the company operates with privacy protection and is geographically listed in Germany. This distance means that if a charge appears in error or if you do not receive a cancellation confirmation, your recourse depends on the records you keep and the consumer law framework that protects you in Malaysia.
Your consumer rights and what they mean for you
As a Malaysian consumer, your cancellation rights are grounded in the Consumer Protection Act 1999, administered by the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA). This law gives you specific protections even when dealing with foreign service providers.
Legal position: what the consumer protection act 1999 guarantees
Your legal position: Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online services) within 14 days of purchase without penalty, provided you have not yet used or substantially benefited from the service. For recurring subscriptions, this clock starts when you make your first payment. Once 14 days have passed and the service has been actively used, cancellation rights depend on the contract terms and whether the service provider has breached its obligations. If Momo Ai charges you after you have instructed cancellation, or if a charge is deceptive or unauthorised, you may file a complaint with the MDTCA. Momo Ai's statement that all purchases are "final and non-refundable except where law requires otherwise" actually acknowledges this legal override-the law does require refunds in certain situations, and no contract clause can erase your statutory rights.
How to use your rights in practice
Document everything from the moment you subscribe. Take screenshots of your subscription confirmation, your active plan, and your billing date. If you decide to cancel within 14 days of your first charge, send your cancellation request immediately and keep the email receipt. If the company refuses, you have grounds to escalate to the MDTCA, which will investigate whether Momo Ai has breached the Consumer Protection Act 1999.
After 14 days, your cancellation right depends on whether you have a contractual or legal reason to cancel. If you are cancelling simply because you no longer want the service, the contract terms apply: the company states subscriptions are non-refundable except where required by law. However, if a charge appears after you have cancelled, or if the service is unavailable, you retain the right to dispute the charge through your payment method (credit card chargeback, bank transfer reversal, or app store dispute) and escalate to the MDTCA if necessary.
How to cancel Momo Ai without getting charged again
Cancellation steps depend on where you subscribed: the website, Apple App Store, or Google Play. Each route uses a different system, and following the correct procedure is essential to avoid a surprise charge on your next billing date.
Step one: confirm your subscription location and billing date
Before you cancel, you must know where you purchased your subscription. This determines which cancellation channel you use. Check your email for a purchase confirmation receipt from Momo Ai (for web purchases), Apple, or Google. Note the exact next billing date shown in your account or store subscription page. This deadline is critical: Momo Ai renews subscriptions within 24 hours before that date, so you must cancel at least one full day earlier to avoid another charge.
Take a screenshot of your active plan, the renewal date, and your account status. Save any generated content or files you need before cancellation, as your access will end when the current billing period expires.
Step two: cancel a web subscription via email or contact form
If you subscribed directly on the Momo Ai website (hellomomoai.com or momoai.co), you have two cancellation options:
- Email cancellation
- Send an email to [email protected] with the subject "Subscription Cancellation Request".
- Include your full name, the email address linked to your account, your subscription tier (weekly, monthly, or yearly), and your next billing date.
- Request written confirmation of cancellation and ask for a confirmation email that states your subscription is cancelled effective immediately or at the end of the current billing period.
- Send this email at least 24 hours before your next billing date.
- Keep the sent email and any response as proof.
- Contact form cancellation
- Visit the Momo Ai website and locate the contact or support form.
- Fill in your details and state "I wish to cancel my subscription immediately" or "I wish to cancel my subscription at the end of the current billing period".
- Attach or paste your subscription details and next billing date.
- Submit and save the confirmation reference number or receipt page.
Email is the more reliable method because you have a timestamped record in both your sent folder and the company's inbox. A contact form submission may generate an automated response, but the record is often weaker. Use email whenever possible.
Step three: cancel an app store subscription (iOS)
If you subscribed through Apple's App Store, Momo Ai cannot cancel your subscription for you. You must go through Apple directly:
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon (top right) and select "Subscriptions".
- Find "Momo Ai" or "Lumai AI" in the list of active subscriptions.
- Tap the subscription and select "Cancel Subscription" or "Edit Subscription".
- Confirm the cancellation. Apple will show a final renewal date.
- Take a screenshot showing the cancelled status.
Apple will process the cancellation immediately. Your access continues until the end of the current billing period, and no further charges will be made. You will receive a confirmation email from Apple. Keep this email as proof.
Step four: cancel a google play subscription (Android)
If you subscribed through Google Play, Google handles the cancellation, not Momo Ai:
- Open Google Play on your Android device or go to play.google.com in a browser.
- Tap your profile icon and select "Manage your Google Account".
- Go to the "Payments and subscriptions" tab, then "Subscriptions".
- Find "Momo Ai" or "Lumai AI" and tap it.
- Select "Cancel subscription" and confirm.
- Google will display the cancellation date and final charge date.
- Take a screenshot as proof.
Google sends a confirmation email to your account email address. Your subscription remains active until the end of the current billing period, and no renewal charge will be applied.
Step five: confirm your cancellation within 24 hours
After you cancel via email, contact form, or app store, wait for a confirmation. For App Store and Google Play, the app should update within a few hours to show "Subscription Cancelled" or "Expires on [date]". For web cancellations via email, expect a reply within 24 to 48 hours, though response times may be slower given the company's limited support infrastructure.
If you do not receive confirmation within 48 hours, send a follow-up email to [email protected] with your original request date and ask for a status update. Include "URGENT: Cancellation Confirmation Required" in the subject line. Keep this follow-up email and any response.
Pricing and subscription tiers at a glance
The following table shows Momo Ai's published subscription options in approximate Malaysian ringgit, converted from the stated US dollar prices. Exchange rates fluctuate, so your actual charge may vary slightly.
| Subscription tier | Billing cycle | USD price | Approx. MYR | Best for |
|---|---|---|---|---|
| Lumai Ai Pro Weekly | 7 days | USD 9.99 | RM47 | Trial users, one-off projects |
| Lumai Ai Pro Monthly | 30 days | USD 29.99 | RM142 | Regular users, ongoing editing |
| Lumai Ai Pro Yearly | 365 days | USD 99.99 | RM472 | Most cost-effective annual option |
All prices renew automatically. No free trial period is advertised. Once you subscribe, your next charge will occur within 24 hours before the current period ends unless you cancel in advance.
What happens after you cancel
Cancellation takes effect immediately in most cases, though your access continues until the end of your current billing period. Understand what to expect so you are not surprised by your account status after cancellation.
Your access after cancellation
Once you cancel, Momo Ai will not charge you again. Your subscription status changes to "Cancelled" or "Expires on [date]", and you retain full access to all premium features until midnight on your final billing date. After that date, your account reverts to free or limited features, depending on what Momo Ai offers non-subscribers. Any coins, credits, or generated files you have created remain in your account until the privacy policy governs their deletion or retention.
Refund expectations
Momo Ai's stated refund policy is non-refundable for all purchases except where law requires otherwise. This means you will not receive a refund for the full subscription cost even if you cancel on day one of a monthly cycle. However, if you cancel within 14 days of your initial purchase and have not substantially used the service, you have a legal right to a refund under the Consumer Protection Act 1999. If Momo Ai refuses this refund, you may dispute the charge through your payment method or escalate to the MDTCA.
If a charge appears after your cancellation date, contact [email protected] immediately and request a refund as an erroneous charge. Include your cancellation confirmation and the date of the unwanted charge. If the company does not refund within 14 days, file a dispute with your bank or app store.
Common cancellation mistakes and how to avoid them
Most Malaysian users who struggle with Momo Ai cancellations made one simple error early on-and you can avoid it. The most common mistakes are preventable with the right approach and documentation.
Mistake one: cancelling too close to your billing date
Momo Ai renews subscriptions within 24 hours before your current period ends. If you cancel at 23:00 on the day before renewal, you may be too late. The system may have already triggered the renewal charge within that 24-hour window. Always cancel at least two days before your next billing date to be certain. Check your account or email receipt for the exact renewal time, not just the date.
Mistake two: cancelling through the wrong channel
If you subscribed on the website but tried to cancel through Apple or Google, your cancellation fails because those stores have no access to your Momo Ai account. Conversely, if you subscribed through an app store but emailed [email protected] to cancel, the company cannot reach into the store's system to cancel on your behalf. Match your cancellation method to your subscription source exactly.
Mistake three: not keeping cancellation proof
If a charge appears after you have cancelled and you have no confirmation email or screenshot, Momo Ai can claim the cancellation was never received. Email receipts and app store cancellation screenshots are your only evidence in a dispute. Do not rely on a verbal confirmation or a vague response. Keep all proof for 90 days after your final billing date.
Mistake four: waiting for a reply before accepting cancellation
If you cancel through an app store, the cancellation is instant and does not require confirmation from Momo Ai. Your access ends at the end of your current billing period, and no further charges will apply, regardless of whether the company ever acknowledges your cancellation. Do not worry if support is silent; the store's system is your proof.
Checklist: how to cancel Momo Ai safely
Use this checklist to ensure you cancel correctly and maintain proof of your cancellation for future reference.
| Action | Deadline | Status |
|---|---|---|
| Screenshot your active subscription and billing date | Today | Proof of subscription |
| Identify where you subscribed (website, App Store, or Google Play) | Today | Determines cancellation route |
| Send cancellation request (email or app store) at least 24 hours before next billing date | 24 hours before renewal | Cancellation initiated |
| Keep the sent email receipt or app store cancellation screenshot | Within 1 hour of cancellation | Proof of cancellation |
| Wait for confirmation (email reply or app store status change) | Within 48 hours | Confirmed cancellation |
| Monitor your payment method on the renewal date to confirm no charge appears | On or after renewal date | Final verification |
Customer reviews and cancellation feedback
Momo Ai holds a 4.5 out of 5-star rating on third-party review platforms. Most positive reviews praise the AI editing features and ease of use. However, cancellation feedback is mixed. Some users report straightforward cancellations via email with no charge after the current period. Others describe delayed email responses and unwanted charges appearing days after they attempted to cancel. The recurring complaint is the lack of in-app or in-account cancellation buttons, forcing users to rely on email or app store processes, both of which introduce delay and miscommunication risk.
Malaysian users specifically report frustration with the 24-hour renewal window and the lack of SMS or phone support. These complaints underscore the importance of cancelling well in advance and keeping documentation. No customer reported a successful chargeback or legal claim, suggesting most disputes were resolved quietly or abandoned after a single support email went unanswered.
How yafee helps you cancel safely
Yafee specialises in helping Malaysian consumers navigate cancellation procedures for international SaaS services. Our platform provides step-by-step guidance, automatic deadline tracking, and template cancellation emails that you can copy and send immediately. Yafee has helped thousands of consumers cancel subscriptions like Momo Ai without incurring surprise charges or refund delays.
When you use Yafee to cancel Momo Ai, we guide you through each platform-specific procedure, remind you of your 24-hour deadline, and generate timestamped proof of your cancellation request. Yafee's service is particularly valuable if you have multiple subscriptions active in Malaysia, as the platform tracks renewal dates across all services and alerts you before charges occur.
Your consumer rights are only as strong as your documentation. Yafee ensures you have both. Visit yafee.com to set up cancellation tracking for Momo Ai and any other subscriptions you want to monitor. Yafee works in English (Malaysia) and understands the specific provisions of the Consumer Protection Act 1999 that apply to foreign service providers.
Key takeaways and your next steps
Momo Ai is a legitimate SaaS service, but its lack of Malaysian customer support and automatic renewal process create genuine cancellation risk. Your legal rights are protected by the Consumer Protection Act 1999, but only if you document your cancellation and escalate quickly to the MDTCA if a charge appears after you have cancelled.
The correct procedure is simple: confirm your subscription location, cancel at least 24 hours before your next billing date using the appropriate channel (email for web, app store for mobile), keep your confirmation, and monitor your payment method for the next renewal date. If a charge appears after cancellation, contact [email protected] with your proof, and if the company does not refund within 14 days, file a dispute with your bank or payment provider.
Start your cancellation today if your next billing date is within the week. Yafee can help you manage this process and set up alerts for all your subscriptions, ensuring you never miss a cancellation deadline again. Yafee has helped thousands of consumers cancel services like Momo Ai and reclaim control of their subscriptions. Visit yafee.com now to begin.
Contact information for Momo Ai cancellation
Email support: [email protected]
Web cancellation form: momoai.co/contact or refund policy page at momoai.co/refund-policy
For App Store subscriptions: Apple App Store, Subscriptions section (no direct Momo Ai contact required)
For Google Play subscriptions: Google Play, Subscriptions section (no direct Momo Ai contact required)
Momo Ai website: hellomomoai.com or momoai.co
If Momo Ai refuses your cancellation or refund: File a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtca.gov.my or call 1-800-80-2020. Provide your cancellation email, proof of the unwanted charge, and a clear description of the dispute. The MDTCA will investigate whether Momo Ai has breached the Consumer Protection Act 1999.