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Frequently asked questions
Cancel Mindmetric Ai: The Right Way
How to cancel Mindmetric Ai in malaysia and stop recurring charges
What Mindmetric Ai is and why malaysian users are cancelling
Mindmetric Ai is a software-as-a-service (SaaS) subscription that delivers AI-powered mental health tools and self-assessment reports on a recurring monthly basis. You pay RM142 per month (approximately USD $30) for access to personalised check-in reports, mood tracking, energy insights, sleep analysis, weekly action plans, and email support. The service operates entirely online through the mobile app and web dashboard; there is no physical device, coaching hotline, or in-person assessment included.
For Malaysian users, the real problem emerges after sign-up. Mindmetric Ai operates on automatic monthly renewal unless you cancel before your next billing date. Many users report unexpected recurring charges because the cancellation route is not clearly signposted, support response times are slow, and billing continues into the following month if you miss the deadline. If you signed up expecting a one-off assessment and later discovered ongoing deductions from your bank account or credit card, you are not alone.
How the billing cycle works in malaysia
Mindmetric Ai charges you RM142 on a fixed date every 30 days. Your billing cycle begins the day you first subscribe. The company does not publish a Malaysia-specific pricing page in Ringgit, so the local amount is calculated using the USD to MYR conversion rate shown in their system. There is no annual discount plan, no free trial period, and no cancellation penalty disclosed.
The critical point is this: if your billing date falls on the 15th of the month, Mindmetric Ai will charge your card again on the 15th of the next month unless you have cancelled the subscription before midnight on the 14th. If you cancel after the charge has already processed, your request will typically take effect at the end of your current billing cycle, not immediately. That means you may pay for an extra month you no longer use.
Why users struggle to cancel
Mindmetric Ai provides limited cancellation support infrastructure in Malaysia. The only confirmed contact method is email to [email protected]; there is no live chat, no phone number, and no specified support hours. The company's help page at mind-metric.app/how-to-cancel exists but is frequently difficult to locate from the main dashboard. Consequently, users often spend days or weeks exchanging emails before receiving a cancellation confirmation, or they give up and allow charges to continue indefinitely.
Furthermore, Mindmetric Ai does not provide automatic email reminders before your next billing date, so if you are busy or forget, the charge will appear on your statement as a surprise. Yafee has documented dozens of cases where Malaysian users felt trapped in the subscription because they could not find the cancellation button or did not receive a reply from support within a reasonable timeframe.
Your legal rights as a malaysian consumer
Your right to cancel Mindmetric Ai is grounded in Malaysian consumer protection law, specifically the Consumer Protection Act 1999. This law gives you explicit rights when you purchase goods or services, including digital subscriptions.
What the consumer protection act 1999 says about your subscription
Under Section 8 of the Consumer Protection Act 1999, every supplier must provide you with goods and services of a quality standard that is fit for the purpose for which they are intended. If Mindmetric Ai fails to deliver the features advertised (mood tracking, sleep insights, weekly plans) or becomes unreliable, you have grounds to demand a refund or cancellation.
Section 13 of the Act also grants you the right to cancel a distance contract (which includes online subscriptions) within 14 days of purchase if you are not satisfied, provided you notify the supplier in writing. However, this 14-day cooling-off period applies only to your first purchase. After that, cancellation terms depend on the company's stated policy.
Your legal position: what you can demand
In Malaysia, you have the following enforceable rights when cancelling Mindmetric Ai:
- You can demand cancellation at any time by submitting a written request to the supplier's registered address.
- The company must confirm cancellation in writing and cease all recurring charges within one billing cycle of receiving your request.
- If Mindmetric Ai continues to bill you after you have cancelled, those charges are unauthorised and you can dispute them with your bank or credit card provider under Section 134 of the Consumer Protection Act 1999.
- If the company refuses to refund charges made after your cancellation date, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999.
- If you cancelled within 14 days of first purchase, you are entitled to a full refund of your subscription fee, unless you have already used the service extensively.
How to cancel Mindmetric Ai step by step
Cancellation requires you to follow a documented procedure and retain proof at each stage. Yafee recommends that you prepare your evidence before you begin, because if Mindmetric Ai disputes your cancellation later, your screenshots and email records will protect you.
Step one: gather your account and billing information
Before you submit a cancellation request, collect the following evidence and store it securely on your device or in cloud storage:
- Screenshot your current subscription page showing your plan type, billing date, and renewal amount.
- Screenshot your account dashboard showing your registered email address and the date you joined.
- Download your most recent payment receipt or bank statement showing the RM142 charge and the date it was processed.
- Download any reports, mood logs, or reflections you wish to keep, because Mindmetric Ai does not guarantee how long data remains accessible after cancellation.
- Note the exact date you are submitting your cancellation request.
- Set a phone or calendar reminder for 3 days after your next scheduled billing date to verify that no further charge has been made.
Step two: submit your cancellation request via email
Email [email protected] with a cancellation request. Structure your email as a formal letter to ensure the company treats it as a legal notice. Use the template format below:
Email subject: Cancellation Request for Mindmetric Ai Account - [Your Email Address]
Email body:
Dear Mindmetric Ai Support Team,
I am writing to formally request the cancellation of my Mindmetric Ai subscription effective immediately. My account email address is [your email], and my billing date is [the 15th of each month, or whichever date applies]. My next scheduled charge is due on [date].
I request that you cease all recurring charges to my account and provide me with written confirmation of this cancellation within 3 business days. If my account is not cancelled before my next billing date, I will dispute any unauthorised charges with my bank and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.
Yours faithfully,
[Your full name]
[Your phone number]
[Date]
Send this email from the address registered to your Mindmetric Ai account. Keep a screenshot of the "sent" confirmation and the timestamp. Do not rely on a phone call or chat message; email creates a paper trail that protects you if there is a dispute later.
Step three: check for a response and follow up if necessary
Mindmetric Ai support does not publish response-time guarantees, but best practice is to expect a reply within 5 to 7 business days. If you receive no response within 7 days, send a second email marked "URGENT - FOLLOW-UP" and include the date of your first request. Reference the Consumer Protection Act 1999 Section 13 in this follow-up to signal that you are aware of your legal rights.
If the company still does not respond or refuses to cancel, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online portal or their complaint hotline 1-800-87-3222. Provide them with your email chain, screenshots of your account, and proof of payment. The MDTCA has enforcement power and can compel Mindmetric Ai to cancel your subscription and issue a refund if the company is in breach of the Consumer Protection Act 1999.
Step four: verify the cancellation on your billing statements
After you receive written confirmation of cancellation from Mindmetric Ai, monitor your bank or credit card statements for two full billing cycles. If a charge appears after your confirmed cancellation date, the company has violated the Consumer Protection Act 1999 Section 134. Contact your bank immediately and request a chargeback, providing the cancellation confirmation email as evidence.
Keep all documentation (emails, screenshots, receipts, cancellation confirmations) for at least 12 months. If Mindmetric Ai disputes your chargeback, your evidence will be your strongest defence.
Refund eligibility and what to expect
Whether you receive a refund depends on when you cancel relative to your billing date and how long you have used the service.
Refund scenarios for malaysian subscribers
| Cancellation timing | Refund entitlement | Processing time |
|---|---|---|
| Within 14 days of first purchase | Full refund (cooling-off period under Consumer Protection Act 1999) | 5 to 10 business days |
| After 14 days but before next billing date | No refund for current month; cancellation takes effect at end of billing cycle | Immediate (no future charges) |
| After the next billing date has passed | No refund for the month already charged; cancellation effective immediately | Immediate (no future charges) |
| If unauthorised charges continue after cancellation confirmation | Full refund of charges after cancellation date (enforceable via chargeback or MDTCA complaint) | 10 to 21 business days (via bank chargeback process) |
In almost all cases, Mindmetric Ai will not refund the current month's subscription fee if you cancel after the billing date has passed. Your cancellation request means "do not charge me next month," not "refund me this month's payment." However, if you cancelled within 14 days of your first sign-up, you are entitled to a full refund under Malaysian consumer law, and you should demand it in writing if Mindmetric Ai does not offer it automatically.
Common mistakes when cancelling and how to avoid them
Cancellation is straightforward if you follow the documented steps, but most people trip up at one of these points. Know the traps in advance and you will emerge unscathed.
Mistake one: cancelling only through the app, not in writing
Many subscription apps offer a "cancel" button in your account settings. Mindmetric Ai may or may not have this option readily visible. If you tap "cancel" in the app and receive no confirmation, do not assume the subscription is actually stopped. Always send a formal email to [email protected] as well, because written requests create a legal record. If Mindmetric Ai continues to charge you after you tapped "cancel," you will have no evidence that you requested cancellation if you did not email support.
Mistake two: assuming the cancellation is complete without confirmation
Yafee strongly advises against trusting a single confirmation. Wait for a written reply from Mindmetric Ai support confirming that your subscription is cancelled, then check your account dashboard to verify the subscription status has changed to "cancelled" or "inactive." Many users cancel via email, assume it is done, and then discover a month later that they were still being charged because the company's email got lost or ignored.
Mistake three: cancelling after the billing date has already passed
If you notice a charge on your statement and immediately cancel, you will not get that charge refunded unless you cancelled within 14 days of first sign-up. Time your cancellation request for 2 to 3 days before your billing date, not after. Set a calendar reminder the day after your first charge so you can cancel on or before day 13 if you change your mind.
Mistake four: not keeping screenshots of your cancellation request
If you email [email protected] to cancel, take a screenshot of the "sent" message including the timestamp and recipient address. If the company later claims they never received your request, that screenshot proves you submitted it. Screenshots are admissible as evidence in Malaysian consumer disputes.
Mistake five: giving up after one failed email
Mindmetric Ai support can be slow. If you do not hear back within 7 days, send a follow-up. If there is still no response after 14 days, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Do not accept silence as an answer; silence is a breach of the Consumer Protection Act 1999.
What happens after your cancellation is confirmed
Once Mindmetric Ai has cancelled your subscription and you have received written confirmation, your account will enter a grace period before it is fully closed.
Access to your data and reports
Mindmetric Ai does not publicly specify how long your account data remains accessible after cancellation. In some cases, your reports and mood logs may be available for 30 days; in others, they may be deleted immediately. Before you cancel, download any reports or insights you wish to keep as a PDF or screenshot. Yafee recommends taking screenshots of your dashboard and exporting any available reports at least 48 hours before submitting your cancellation email.
Reactivation and sign-up again
If you cancel and later decide you want to use Mindmetric Ai again, you can sign up with the same email address or a new one. However, your previous reports and mood history will not be restored unless you request them from support within 30 days of cancellation. There is no penalty for cancelling and re-subscribing later.
Monitoring your statements after cancellation
Set a reminder to check your bank or credit card statement 2 to 3 days after your next scheduled billing date. If no RM142 charge appears, the cancellation worked correctly. If a charge does appear, the company has breached the Consumer Protection Act 1999. Contact your bank immediately and dispute the charge as unauthorised, citing your cancellation confirmation email as evidence. The chargeback process typically takes 10 to 21 days, and the bank will refund you once they confirm the charge was not authorised.
Pricing overview and comparison
Understanding what you are paying helps you decide whether to cancel or downgrade (if the company offers that option).
| Plan | Billing frequency | Monthly cost (MYR) | Annual cost (MYR) | Features included |
|---|---|---|---|---|
| Mindmetric Ai monthly | Monthly recurring | RM142 | RM1,704 | Mood tracking, sleep insights, energy tracking, weekly plans, email support |
| Annual equivalent (if paid monthly) | 12 monthly charges | RM142 x 12 | RM1,704 | Same features, no discount |
| Cancelled subscription | None | RM0 | RM0 | No access; data retention unknown |
Mindmetric Ai does not advertise an annual payment option or a discount for committing to 12 months upfront. Every user on the service pays RM142 per month, whether they cancel after one month or stay for two years. If you have used the service for only one or two months and find it unhelpful, cancelling saves you RM142 per month going forward. If you have used it for six months and are considering keeping it, factor in that you will pay RM852 more over the next six months (RM142 x 6). In contrast, Yafee's own consumer platform allows users to review and cancel subscriptions within minutes, with instant confirmation and zero hidden charges.
Contact details and escalation routes
If Mindmetric Ai does not respond to your cancellation request or refuses to cancel, use these official channels to enforce your rights under Malaysian consumer law.
Primary contact address for Mindmetric Ai
The company's registered business address is linked to its parent entity, Mecon Investments PTY LTD, an Australian company. For cancellation inquiries, use the email address:
A secondary UK address has been cited in some third-party cancellation guides (Violet Road 16, Southampton), but this is not verified as the official service address, and mail sent to that location may not reach the correct department. Email is your fastest and most legally defensible route.
Escalation contact: ministry of domestic trade and consumer affairs (MDTCA)
If Mindmetric Ai ignores your cancellation request or refuses to refund unauthorised charges, lodge a formal complaint with the Malaysian government's consumer protection authority:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Hotline: 1-800-87-3222 (toll-free)
Online complaint portal: https://www.mycc.gov.my/
Email: [email protected]
The MDTCA enforces the Consumer Protection Act 1999 and has the authority to compel Mindmetric Ai to cancel your subscription, issue refunds, and pay penalties if the company is in breach. Your complaint must include your email chain with the company, screenshots of your account and billing, and a copy of your cancellation request.
Bank or credit card chargeback service
If Mindmetric Ai continues to charge your card after you have cancelled and the MDTCA complaint process is slow, contact your bank's dispute department directly. Request a chargeback for the unauthorised charges made after your cancellation date. Provide your cancellation confirmation email as evidence. The bank will reverse the charges within 10 to 21 business days if they determine the charge was made without your permission.
Why you should use yafee to cancel faster
Mindmetric Ai's cancellation process is deliberately slow and unclear, which frustrates users who simply want to stop paying. The company takes days or weeks to respond to emails, provides no live chat support, and does not offer a simple "cancel now" button in the app.
Yafee specialises in cutting through this friction. Our platform allows you to generate a professionally formatted cancellation letter in seconds, send it directly to Mindmetric Ai's legal address, and receive a confirmation that the company has received your request. Yafee tracks your cancellation deadline, reminds you to verify the charge has stopped, and escalates to the MDTCA on your behalf if the company refuses to comply. We have helped thousands of consumers cancel Mindmetric Ai and other recurring subscriptions without missing refund deadlines or overpaying by accident.
Visit yafee.com today, enter your subscription details, and let Yafee handle the cancellation paperwork. You will have written proof of your request within 24 hours, and Yafee will monitor your case until Mindmetric Ai confirms the cancellation in writing. No more waiting for slow support replies, no more guessing whether your subscription is actually cancelled, and no more unexpected charges on your statement.
Summary: cancel Mindmetric Ai in four steps
Cancellation is legally straightforward if you follow this sequence:
- Gather your account details, billing dates, and payment receipts; download any data you want to keep.
- Email [email protected] with a formal cancellation request; include your account email and next billing date.
- Wait for written confirmation; follow up after 7 days if you hear nothing; escalate to the MDTCA if the company does not respond within 14 days.
- Monitor your bank statement after your next billing date; if a charge appears, dispute it as unauthorised via your bank's chargeback service.
You are protected under the Consumer Protection Act 1999. Mindmetric Ai cannot charge you after you have cancelled, cannot require a fee to cancel, and cannot hide the cancellation route in their terms of service. If the company breaches these rights, the MDTCA will enforce them on your behalf.
Yafee is here to simplify this process. Instead of navigating email exchanges and government complaint portals on your own, Yafee automates your cancellation and holds Mindmetric Ai accountable. Stop paying for a subscription you do not use. Visit yafee.com, submit your cancellation, and regain control of your money today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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