Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Minderse, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Minderse in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Minderse
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Minderse subscription with zero hassle
1
Fill in the form
Give us your details and those of your Minderse subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Minderse. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Minderse refuses your cancellation.
Frequently asked questions
Cancel Minderse: The Right Way
How to cancel Minderse in malaysia and avoid hidden renewal charges
What Minderse is and why you might want to cancel
Minderse is a subscription-based software service marketed as a productivity and wellness tool, combining task management, project tracking, and mindfulness features into one platform. The service operates on automatic recurring billing, which means your payment renews at the end of each billing cycle unless you take active steps to cancel beforehand. Understanding the terms of your subscription is the first step toward a clean cancellation, and Yafee has helped thousands of Malaysian consumers navigate precisely this type of SaaS agreement.
How Minderse charges you
Minderse offers subscription plans starting from RM85 per month (approximately $17.99 USD), with no minimum contract period stated in the published terms. The service uses a free trial period of 7 days for new users, but crucially, no payment card is collected during the trial phase. You only incur charges once you manually purchase a paid plan on the website. This design means accidental auto-renewal from a trial is not a concern, but it does underscore the importance of cancelling your paid subscription before its renewal date.
Why malaysian users cancel
Common reasons for cancellation include discovering that the service does not meet your workflow needs, finding a competitor tool that integrates better with your team's existing systems, budget constraints, or simply wanting to test the product before committing long-term. Because Minderse operates under its terms with Malaysian jurisdiction explicitly referenced (minderse.com), your consumer rights are protected by Malaysian law, specifically the Consumer Protection Act 1999, which sets out your entitlements to clear cancellation procedures and fair treatment.
Your consumer rights and what they mean for you
As a consumer in Malaysia purchasing a digital service, you are protected under the Consumer Protection Act 1999 (Act 599). This legislation establishes your right to cancel, your right to transparent billing practices, and your right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs if the company breaches its obligations.
Legal framework for SaaS cancellation in malaysia
The Consumer Protection Act 1999 mandates that any supplier offering subscription services must clearly disclose the renewal terms, billing dates, and cancellation procedure in the contract offered to you at the point of purchase. Minderse's published terms state that subscriptions renew automatically unless cancelled before the renewal date, and that all paid sales are final with no refund for unused time. Consequently, your legal position depends on whether Minderse has provided you with clear, accessible cancellation instructions at the time of purchase. If those instructions are buried or unavailable, you may have grounds to challenge non-refund clauses.
Your legal position
Under the Consumer Protection Act 1999, you have the right to cancel your subscription and you are entitled to a clear, accessible method to do so. If Minderse fails to provide a functional cancellation mechanism, or if renewal charges occur after you have attempted to cancel, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or the Consumer Claims Tribunal. Yafee recommends documenting every cancellation attempt, including screenshots, email confirmations, and timestamps, to support any future complaint. Unused subscription periods may not be refunded under Minderse's stated policy, but the company must honour your cancellation request without delay once you have submitted it through the designated channel.
Cancellation methods available to you
Minderse provides multiple cancellation pathways depending on how you originally purchased your subscription. Each method is distinct, and choosing the correct one is essential to ensure your cancellation is processed without further charges.
Cancel through your Minderse web account
If you subscribed directly on the Minderse website using a debit or credit card, the primary cancellation route is through your account settings dashboard. This is the fastest and most documented method, and it generates an immediate on-screen confirmation that serves as proof of cancellation.
Cancel if you subscribed via apple app store or google play
If your subscription was purchased through the Apple App Store (iOS) or Google Play Store (Android), you must cancel through the respective app marketplace, not through Minderse's website. App Store and Google Play subscriptions are managed separately, and attempting to cancel via the website will not stop these renewals. Yafee advises users to verify their subscription method before starting the cancellation process, as this is a common source of failed cancellations.
Cancel by contacting Minderse support
If you encounter technical issues with the self-service cancellation methods, or if you prefer a human confirmation, you may request cancellation by email. The company publishes two support email addresses: [email protected] and [email protected]. Send a formal cancellation request to both addresses to ensure delivery, as one mailbox may be monitored more frequently than the other. Include your full name, registered email address, current plan name, and the date you wish the cancellation to take effect.
Step-by-step cancellation process
Follow this procedure to cancel your Minderse subscription without interruption and to retain proof of your cancellation request.
Step 1: verify your subscription method
- Check your email inbox for the most recent Minderse invoice or receipt.
- Search for emails from [email protected], [email protected], or [email protected].
- Look for the subject line "Invoice", "Receipt", or "Renewal Notice".
- Examine the payment method shown on the receipt.
- If it lists your credit card or debit card, you subscribed via the website.
- If it lists "Apple ID" or "Google Play", you subscribed via the respective app store.
- Note the renewal date clearly and set a reminder to cancel at least 3 to 5 days before that date.
- Do not wait until the renewal date itself, as processing delays may result in an unwanted charge.
Step 2: cancel via the website (for web-based subscriptions)
- Open the Minderse website and log in with your registered email address and password.
- Use the same email and password you provided when you signed up for your account.
- Navigate to your account settings or profile menu, typically located in the top-right corner of the dashboard.
- Look for labels such as "Settings", "Profile", "Account", or a user icon.
- Select "Subscription", "Billing", or "Plans" from the account menu.
- This section displays your current plan, renewal date, and payment method.
- Click "Cancel Subscription" or "Cancel Plan".
- The platform may present a survey or retention offer; ignore these and proceed to cancellation.
- Confirm your cancellation when prompted.
- Read the final confirmation screen carefully to ensure it states "Your subscription has been cancelled" or "Cancellation complete".
- Take a screenshot of the confirmation page and save it to your device or email it to yourself.
- This screenshot is your proof of cancellation and is essential if a dispute arises later.
Step 3: cancel via apple app store (for iOS subscriptions)
- Open the Apple App Store on your iPhone or iPad.
- Do not open the Minderse app itself.
- Tap your profile icon in the top-right corner, then select "Subscriptions".
- This displays all active subscriptions linked to your Apple ID.
- Find "Minderse" in the list and tap on it.
- If Minderse does not appear, your subscription may have already been cancelled or you may have used a different Apple ID.
- Tap "Cancel Subscription" or "Edit Subscription".
- Choose "Cancel" when prompted to confirm.
- You will see a confirmation message such as "Cancellation Confirmed" or "Your subscription will end on [date]".
- Screenshot this confirmation screen immediately.
Step 4: cancel via google play store (for android subscriptions)
- Open the Google Play Store app on your Android device.
- Do not open the Minderse app itself.
- Tap your profile icon (usually top-right) and select "Payments and subscriptions", then "Subscriptions".
- This shows all active Google Play subscriptions on your account.
- Locate "Minderse" and tap on it.
- If it does not appear, the subscription may already be inactive.
- Tap "Cancel subscription" at the bottom of the screen.
- Follow the on-screen instructions to confirm.
- You will receive an on-screen confirmation and an email confirmation from Google Play.
- Save both the screenshot and the confirmation email.
Step 5: cancel by email (if self-service fails)
- Draft a clear, formal email from the email address associated with your Minderse account.
- Use the subject line "Cancellation Request for Minderse Account".
- Include the following information in the email body:
- Your full name as it appears on your account.
- Your registered email address.
- Your current subscription plan name.
- Your desired cancellation date (or "immediately" if you prefer).
- A brief statement: "I hereby request cancellation of my Minderse subscription. Please confirm this cancellation in writing and confirm that no further charges will be applied."
- Send the email to both [email protected] and [email protected].
- Use the blind carbon copy (BCC) feature to send both emails simultaneously, or send two separate emails to each address.
- Save a copy of the email you sent (most email providers do this automatically to your Sent folder).
- Note the date and time the email was sent.
- Expect a response within 3 to 5 business days.
- If you do not receive a response, follow up with a second email and note the non-response date.
Refund policy and unused subscription time
Minderse's published terms state that all paid subscriptions are final sales, and unused subscription time is not refunded. This means if you cancel on day 5 of a 30-day billing cycle, you do not receive a partial refund for the remaining 25 days. Nevertheless, this non-refund clause is enforceable only if Minderse has disclosed it clearly at the point of purchase and provided you with an accessible cancellation mechanism, both of which are requirements under the Consumer Protection Act 1999.
If you believe you are entitled to a refund (for example, because the service was not available, or because the company failed to honour your cancellation request and charged you after you cancelled), you may pursue the matter through the Consumer Claims Tribunal or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs. Yafee recommends retaining all proof of cancellation attempts and all email correspondence to support such a claim.
What happens after you cancel
Cancellation is immediate, but access to your account typically ends at the conclusion of your current billing cycle. Consequently, if you cancel on the 15th of a month and your renewal date is the 25th, you retain access until the 25th, after which your account is deactivated. This grace period allows you to export or save any remaining project data or personal information before losing access entirely.
Verify your cancellation was processed
Within 24 to 48 hours of cancellation, Minderse typically sends a confirmation email to the email address associated with your account. Search your inbox and spam folder for an email with the subject "Subscription Cancelled", "Cancellation Confirmed", or similar wording. If you do not receive this email within 48 hours, log back into your account and check the billing or subscription section to confirm the status has changed to "Cancelled" or "Inactive". If your account still shows an active subscription, contact support immediately.
Check your billing to ensure no further charges occur
Monitor your bank or credit card statement for the next two billing cycles after cancellation. Your final charge should appear on the renewal date that existed at the time of cancellation; no charge should appear after that date. If an unexpected charge appears after your confirmed cancellation date, contact your bank immediately to dispute the charge and then escalate the issue to Minderse support with screenshots of your cancellation proof.
Export your account data before access expires
If you have created projects, notes, or other content within Minderse, export or save this data before your access expires. Most SaaS platforms offer a data export feature in the account settings, but availability is not guaranteed. Consequently, take screenshots of important information as a backup, or use your browser's print-to-PDF feature to save web pages containing your data.
Common cancellation mistakes and how to avoid them
Most cancellation failures occur not because the process is impossible, but because users take one of a few predictable missteps. Being aware of these traps now will save you time and frustration later.
Mistake 1: cancelling too close to the renewal date
Many users wait until the day before renewal to cancel, assuming they will beat the charge. In practice, payment systems process renewals on a schedule, and a cancellation submitted on the same day as a renewal may not prevent the charge from going through. Minderse's systems operate on an automated schedule, and by the time your cancellation request is processed, the renewal transaction may have already been authorised. Consequently, cancel at least 3 to 5 days before your renewal date to ensure a safe margin.
Mistake 2: cancelling through the wrong channel
If you subscribed via the Apple App Store but attempt to cancel through the Minderse website, your cancellation will not take effect. The two systems are not connected; app store subscriptions are managed entirely by Apple or Google, not by Minderse. Similarly, website subscriptions cannot be cancelled via the app store. Always verify your subscription method first by checking your invoice, then cancel through the matching channel.
Mistake 3: forgetting to save proof of cancellation
The on-screen confirmation screen is temporary; once you close the browser tab, that proof disappears. If a dispute arises later, a screenshot is your only evidence that you cancelled on a specific date. Many users rely on memory, which is insufficient if Minderse's billing records and your bank records diverge. Take a screenshot or save the confirmation email before you do anything else after cancelling.
Mistake 4: assuming the trial period auto-cancels
Minderse's 7-day free trial does not require payment information and does not auto-convert into a paid subscription. This is beneficial, but it also means some users believe they are still in a trial period when they are actually on a paid plan. Always check your billing statement and subscription status; do not assume that the absence of a charge means you are still on a trial.
Pricing and plan comparison
Understanding Minderse's current pricing structure helps you evaluate whether cancellation is the right choice, or whether downgrading to a lower-tier plan is a viable alternative.
| Plan | Monthly Price (RM) | Billing Cycle | Key Features |
|---|---|---|---|
| Basic (Free Trial) | RM0 | 7 days | Limited access to task management and basic reminders |
| Standard | RM85 | Monthly | Full task management, AI wellness features, progress tracking |
| Premium | RM140 | Monthly | All Standard features plus advanced analytics and team collaboration |
| Annual Standard | RM850 (paid upfront) | 12 months | Standard plan billed once per year |
| Annual Premium | RM1,400 (paid upfront) | 12 months | Premium plan billed once per year |
| Enterprise (Custom) | Negotiated | Custom | Custom features, dedicated support, team licenses |
If you are cancelling due to cost, review whether a downgrade to the Basic (free) plan or a pause in service might serve your needs better than full cancellation. However, if you have decided that Minderse does not fit your workflow, or if budget constraints are severe, cancellation is the correct choice.
After cancellation: keeping your account data and monitoring charges
Once your subscription ends, you lose access to Minderse's features, but your account data typically remains on Minderse's servers for a limited period (usually 30 to 90 days) before permanent deletion. If you foresee re-subscribing in the future, or if you want to preserve your project history, export your data before the access cutoff date.
How to preserve your account information
Before your final access date arrives, log into your account and look for an "Export Data", "Download Account", or "Backup" option, typically located in the account settings or data privacy section. If Minderse does not offer an automated export feature, use your browser's print-to-PDF tool to save important pages, or take screenshots of key information. This step is especially important if your projects contain information you may reference or reuse later.
Monitor your bank statements for the next 90 days
Although you have cancelled, errors in billing systems can occasionally result in phantom charges appearing weeks or even months after cancellation. Set a calendar reminder to review your bank and credit card statements for 90 days following the effective cancellation date. If an unexpected Minderse charge appears, contact your bank or card issuer within the dispute window (typically 60 days) to initiate a chargeback or dispute. Simultaneously, contact Minderse support with proof of your cancellation to demand a refund.
Escalation: what to do if Minderse refuses to cancel or keeps charging you
If Minderse does not process your cancellation request, or if charges continue after you have submitted a cancellation, you have formal avenues for complaint and redress under Malaysian consumer law.
Step 1: document every cancellation attempt
Gather all evidence of your cancellation efforts: screenshots of cancellation confirmations, confirmation emails from the app store or Minderse, copies of support emails you sent, bank statements showing unwanted charges, and records of every contact attempt. Create a single document (PDF or Word file) containing dates, times, and descriptions of each attempt, in chronological order. This dossier is your foundation for any complaint.
Step 2: send a formal demand letter to Minderse
Compose a registered or courier-tracked letter to Minderse's registered address in Lithuania (see the address section below). In the letter, set out: the date you subscribed, the date you attempted to cancel, the method you used, the confirmation number (if provided), all charges that should not have been applied, and the refund you are requesting. Demand a response within 14 days. Keep a copy of the letter and proof of delivery.
Step 3: lodge a complaint with the ministry of domestic trade and consumer affairs
If Minderse does not respond within 14 days, or if the company refuses to honour your cancellation or refund request, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file a complaint online at the official MDTCA portal or in person at a state office. Attach copies of all documentation, including your demand letter and Minderse's response (or evidence of non-response). The MDTCA can investigate, mediate, or escalate your case to enforcement action.
Step 4: apply to the consumer claims tribunal
If the disputed amount is within the jurisdiction of the Consumer Claims Tribunal (currently up to RM25,000), you may file a claim for the refund. The tribunal process is faster and less costly than civil court, and you do not need a lawyer to represent you. Yafee recommends consulting a consumer law specialist or visiting the tribunal website (consumerclaimstribunal.gov.my) for the current filing fee and procedures.
Contact information for Minderse cancellations
Minderse does not operate a customer service office in Malaysia. All correspondence must be directed to the company's registered address in Lithuania or through its online support channels.
| Contact Method | Address or Details | Expected Response Time |
|---|---|---|
| Email Support (Primary) | [email protected] | 3 to 5 business days |
| Email Support (Alternative) | [email protected] | 3 to 5 business days |
| Online Help Centre | minderhealth.app/en/help/ | Self-service; no response time |
| Registered Corporate Address (Lithuania) | Minderse UAB, Vilnius, Lithuania (exact street address available via company registration records) | 10 to 14 business days |
| Consumer Authority (Malaysia) | Ministry of Domestic Trade and Consumer Affairs, Kuala Lumpur | 14 to 30 days (investigation) |
When contacting Minderse by email, always send your cancellation request to both email addresses listed above. If you receive no response within 5 business days, assume the first email was not received and send a second request. Maintain a log of every email you send, including the date, time, and recipient address, as well as any replies received.
Key takeaways and next steps
Cancelling Minderse is straightforward if you follow the correct channel, provide clear notice before your renewal date, and retain proof of your cancellation request. The Consumer Protection Act 1999 protects your right to cancel, your right to transparent billing, and your right to escalate complaints if the company fails to honour its obligations. Your legal position is strong: Minderse must provide an accessible cancellation mechanism, must honour cancellation requests promptly, and must not charge you after the effective cancellation date.
Start by verifying your subscription method (website, App Store, or Google Play), then cancel through the matching channel at least 3 to 5 days before your renewal date. Screenshot every confirmation screen and save any confirmation emails. If Minderse fails to respond, or if unwanted charges appear, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following a methodical, evidence-based approach. Your cancellation is enforceable under Malaysian law, and Yafee's detailed guides and escalation templates are available to support you through every step of the process.
Begin your cancellation today by logging into your Minderse account and navigating to your subscription settings. Yafee is here to guide you if you encounter obstacles or need assistance interpreting Minderse's terms. Your consumer rights are clear, your legal remedies are accessible, and your cancellation will take effect as soon as Minderse processes your request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Minderse?
Join over 30,000 users who already trust us.