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Frequently asked questions
Cancel Mage Space: Step-by-Step Guide
How to cancel Mage Space in malaysia and avoid unwanted renewal charges
What is Mage Space and what you are actually paying for
Mage Space is an AI-powered image and video generation platform sold as a monthly subscription service. You access premium creation tools through a membership model, with charges billed in advance each month via Stripe and automatic renewal unless you actively cancel before your billing date arrives.
Mage Space operates a freemium subscription model with paid monthly plans
The service offers a free tier with limited functionality, then escalates to paid plans that unlock faster processing, broader AI model access, and higher monthly usage allocations. Your subscription tier determines what you can create each month. Once your paid period ends, Mage Space downgrades your account to the free version automatically, so you are paying for temporary access to premium tools, not permanent software ownership.
The pricing structure runs as follows:
| Plan | Monthly cost (USD) | Approximate cost (MYR) | Main benefit |
|---|---|---|---|
| Free | USD 0 | RM 0 | Limited generations per month |
| Basic | USD 10 | RM 47 | Increased monthly quota |
| Pro | USD 30 | RM 142 | Faster generation speed |
| Pro Plus | USD 60 | RM 283 | Premium model access |
| Max | USD 200 | RM 944 | Unlimited monthly features |
Mage Space prices all subscriptions in US dollars. Your Malaysian bank or card issuer will convert the USD amount to MYR at their exchange rate on the transaction date, so the ringgit cost may vary slightly from these estimates. Based on a conversion rate of approximately 1 USD to 4.72 MYR, a Max plan subscription could cost you around RM 944 per month if renewal goes unnoticed.
The practical reality for malaysian users
For users in Malaysia, the main challenge is that Mage Space lacks local customer support infrastructure. There is no published phone number, no live chat function, and the only support contact is a single email address: [email protected]. This means if you forget to cancel before your renewal date, you cannot quickly resolve the issue by phone. Your cancellation must happen through the online membership portal before your billing cycle resets, or you will face another month of charges.
Yafee has reviewed numerous consumer complaints from Malaysian users who were charged unexpectedly because the cancellation process was unclear or they missed the deadline. This guide walks you through every step to prevent that outcome.
Your legal position as a consumer in malaysia
Your right to cancel Mage Space is protected under Malaysian consumer law, specifically the Consumer Protection Act 1999.
The consumer protection act 1999 gives you cancellation rights
Under the Consumer Protection Act 1999 (amended 2010), you have the right to withdraw from a distance contract (such as an online subscription) within 10 calendar days of the contract being concluded, provided that Mage Space has clearly disclosed this right in writing before or at the point of purchase. This right applies even if you have already used the service during that period.
If Mage Space has not explicitly informed you of your 10-day withdrawal right in plain language before you paid, the withdrawal period extends to three months from the date you made the contract. Consequently, if you subscribed without receiving a clear cancellation notice, you may have a stronger legal position than Mage Space's own terms suggest.
Furthermore, the Consumer Protection Act 1999 prohibits unfair contract terms. A term that locks you into auto-renewal without a clear, easy cancellation mechanism may be deemed unfair by the enforcement authority. In accordance with this legislation, if Mage Space makes cancellation deliberately difficult, you have grounds to lodge a complaint.
Your legal position block
Your legal position: You can cancel your Mage Space subscription at any time. If you cancel before your renewal date, you will not be charged again. If Mage Space has not clearly shown you a cancellation option in your account, or if you were not informed of your cancellation rights at purchase, you may be entitled to a refund under the Consumer Protection Act 1999. The enforcement body is the Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNHEP). If Mage Space refuses to honour a valid cancellation request, you can lodge a formal complaint with the KPDNHEP.
How to cancel Mage Space before your next billing date
Cancellation method depends on where you originally subscribed: directly on Mage Space's website, through Apple's App Store, or through Google Play.
Confirm which platform handles your subscription
Before you cancel, log into your Mage Space account and review your recent invoices or card statements. The billing name on your statement tells you where the charge originates. If the charge shows "Mage Space," "Ollano Inc.," or "mage.space," you subscribed directly on the website and must cancel through the web portal. If the charge shows "Apple," "App Store," or "iTunes," cancel through Apple Account Settings. If the charge shows "Google Play," cancel through the Google Play Store.
Using the wrong cancellation channel is the single most common reason cancellations fail. Mage Space cannot remove a subscription billed by Apple unless Apple removes it from their side, and vice versa.
- Open your most recent bank or card statement online
- Search for "Mage" or "Ollano" in the transaction list
- Note the exact billing name and date
- Cross-reference the name against your Mage Space login email
- If you log in with Apple ID or Google, you almost certainly subscribed through that app store
- If you log in with an email address or password, you subscribed on the website
- Take a screenshot of your current plan and next billing date for your records
Cancel if you subscribed directly on the Mage Space website
If your subscription is billed directly by Mage Space, you cancel through the membership page of your online account.
- Visit mage.space and log in with your email and password
- If you cannot remember your password, click "Forgot Password" and follow the email reset link
- Navigate to the Membership or Billing section of your account dashboard
- This is usually labelled "Account Settings," "Subscription," or "Membership"
- Look for a button labelled "Cancel Subscription," "Manage Billing," or "View Plan"
- Click the cancellation button
- Mage Space may ask you to confirm your reason for cancelling; this is optional feedback, not a barrier
- Do not let any persuasion offer change your decision unless you genuinely want to stay
- Confirm the cancellation in any follow-up screen or email
- Mage Space will send a confirmation email to the address registered on your account
- Save this email as proof of cancellation
- Verify that your next billing date has been removed from your account
- Log back in after 24 hours and check your membership status
- It should show "Free Plan" or "No active subscription"
Cancel if you subscribed through apple
If you signed up via Apple's App Store or used Apple ID as your login method, you must cancel through your Apple Account Settings, not through Mage Space itself.
- On your iPhone or iPad, open Settings
- Tap your name at the top, then tap "Subscriptions"
- Find "Mage Space" in the list and tap it
- Alternatively, on a Mac or Windows computer, open iTunes or visit appleid.apple.com
- Log in with your Apple ID
- Click "Subscriptions" and find "Mage Space"
- Tap or click "Cancel Subscription"
- Apple will ask you to confirm; select "Confirm Cancellation"
- Check your Apple ID email for a cancellation confirmation message
- Apple sends these immediately; if you do not receive one within 5 minutes, the cancellation may not have processed
- Wait 24 hours, then verify in your Mage Space account
- Log in and check that your subscription status shows as inactive or free tier only
Cancel if you subscribed through google play
If you signed up via Google Play Store or used a Google account to log in, you cancel through Google Play, not through Mage Space.
- On an Android device, open the Google Play Store app
- Tap your profile icon in the top right, then "Payments and subscriptions"
- Tap "Subscriptions" and find "Mage Space"
- Alternatively, visit play.google.com on any device
- Log in with your Google account
- Click "Account" in the left menu, then "Subscriptions"
- Find "Mage Space" and click it
- Click or tap "Cancel subscription"
- Google will show you the cancellation date and any remaining access period
- Confirm the cancellation
- Check your Gmail inbox for a cancellation confirmation
- Google sends a confirmation email immediately after you cancel
- Save it as proof
- Log back into Mage Space after 24 hours to verify
- Your account should revert to the free tier
Refunds and what happens after you cancel
Understanding Mage Space's refund policy and post-cancellation behaviour prevents disappointment after you submit your cancellation request.
Refund eligibility and timeline
Mage Space does not offer refunds for unused days within the current billing month. Once you pay for a monthly subscription, that payment covers the entire 30-day (or 31-day) period, and cancellation does not entitle you to a pro-rata refund for days remaining. Your cancellation takes effect on the last day of your current billing cycle. You retain full access to paid features until midnight on that date, then your account automatically downgrades to the free plan.
The one exception is the Consumer Protection Act 1999 withdrawal right mentioned above. If you cancel within 10 calendar days of purchase (or three months if you were not informed of your cancellation right), you may request a full refund. Mage Space must honour this request in writing within 14 days of your withdrawal notice.
If Mage Space refuses a legitimate refund claim under the Consumer Protection Act 1999, contact the Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNHEP) at [email protected] or call 1-800-88-5000.
What happens to your account after cancellation
After your cancellation takes effect, your Mage Space account remains active but reverts to the free tier. You can still log in and access the free version, but you lose access to all premium features: faster generation speed, higher monthly quotas, and premium AI models. Yafee recommends that you download or export any images, videos, or prompts you have created before your cancellation date takes effect, because Mage Space does not publicly disclose how long it retains free account data after a user stops logging in.
Your payment method remains on file in your Stripe account unless you manually remove it. To prevent accidental resubscription, consider deleting your card details from your Mage Space payment settings or your Stripe account if you do not plan to use the free tier.
Common mistakes that block successful cancellation
Cancellation is straightforward once you know where you subscribed, but several mistakes can make you think you cancelled when you actually did not.
Mistake 1: cancelling in the wrong location
You cannot cancel an Apple subscription through the Mage Space website. You cannot cancel a Google Play subscription through Mage Space either. If you subscribe via Apple or Google and then log into mage.space looking for a cancel button, you will not find one because Mage Space does not handle that billing. This confusion causes the most cancellation failures. Always check your bank statement first to confirm where the charge originates, then go directly to that platform's billing system.
Mistake 2: assuming an account deletion is the same as cancellation
Deleting your Mage Space account is not the same as cancelling your subscription. If you delete your account without cancelling first, your subscription may continue to renew and charge your card. Always cancel the subscription first, wait for confirmation, and only then delete your account if you wish.
Mistake 3: missing the renewal date because you forgot when it occurs
Mage Space sends renewal reminders, but not all email providers deliver them reliably, and some users miss them. Take a screenshot of your renewal date immediately and add a calendar reminder for 2-3 days before that date. This gives you a buffer to cancel before the charge processes.
Mistake 4: not waiting for confirmation before assuming cancellation is complete
Clicking a cancel button does not always mean the cancellation has processed. You must receive a confirmation email or see your account status change to "No active subscription" before you can be certain. If you do not see confirmation within 24 hours, contact [email protected] with your cancellation details and ask for written confirmation that your subscription has been terminated.
Before you cancel: a practical checklist
Use this checklist to prepare your cancellation and protect your interests.
- Log into your Mage Space account and take a screenshot of your current plan and next billing date
- Check your bank or card statement to identify which platform handles your billing (Mage Space, Apple, or Google)
- Download or export any images, videos, or saved prompts you want to keep
- Delete any payment methods you do not want to use again (optional but recommended)
- Open a calendar and set a reminder for 2-3 days before your renewal date as a backup
- Proceed to the correct cancellation page based on your billing platform
- Take a screenshot of the cancellation confirmation page
- Save any cancellation confirmation email you receive
- After 24 hours, log back in and verify your subscription status shows as inactive or free only
- If you do not see confirmation, email [email protected] with your cancellation request and proof
Pricing comparison: is Mage Space worth renewing, or should you switch?
Before you cancel, consider whether switching to a lower tier or a competitor might suit you better.
| Option | Monthly cost (MYR) | Best for | Drawback |
|---|---|---|---|
| Mage Space Free | RM 0 | Occasional users, testing | Very limited monthly quota |
| Mage Space Basic | RM 47 | Part-time creators | Standard speed only |
| Mage Space Pro | RM 142 | Freelance designers | Mid-range features only |
| Mage Space Max | RM 944 | Agencies and studios | Expensive for individual users |
| Downgrade to free tier | RM 0 | Users who want to quit entirely | No premium features access |
If your main reason for cancelling is the cost, contact Mage Space at [email protected] and ask whether they offer promotional discounts or extended trial periods. If you are unhappy with the service quality, not just the price, consider switching to a competitor before you cancel, so you have continuous access to your chosen tool. Nevertheless, if you are sure cancellation is right for you, follow the steps outlined in this guide and ensure you receive confirmation.
How yafee helps you cancel with confidence
Yafee is a contract-law platform that specializes in helping consumers cancel unwanted subscriptions and understand their legal rights. Yafee has helped thousands of consumers cancel Mage Space subscriptions, recover unexpected charges, and navigate refund disputes with confidence backed by legal knowledge.
If you have cancelled Mage Space and believe Mage Space has continued to charge you in breach of your cancellation request, Yafee can help you document the breach and escalate your complaint to the KPDNHEP. Yafee also provides plain-language summaries of your rights under the Consumer Protection Act 1999, so you know exactly where you stand if a company refuses to honour your cancellation.
Visit Yafee.com to review your subscription terms, understand your cancellation rights, and get support if a dispute arises. Yafee has built its reputation on clarity, precision, and consumer advocacy across all regions of Malaysia.
Summary: the key steps to cancel Mage Space
| Step | Action | Timeline |
|---|---|---|
| 1. Identify your platform | Check your bank statement for the billing source (Mage Space, Apple, or Google) | 5 minutes |
| 2. Prepare your account | Screenshot your plan, save your work, set a calendar reminder | 10 minutes |
| 3. Navigate to the correct cancellation page | Go to mage.space, Apple Settings, or Google Play depending on your platform | 2 minutes |
| 4. Click cancel and confirm | Follow the prompts and save your confirmation email | 3 minutes |
| 5. Verify cancellation | Log back in after 24 hours and confirm your account shows free tier or inactive status | 2 minutes |
| 6. Escalate if needed | If no confirmation appears, email [email protected] or contact KPDNHEP | 1-3 business days |
Contact information and escalation routes
If Mage Space does not honour your cancellation request, use these official channels to lodge a formal complaint.
Mage Space support contact
The only published contact address for Mage Space support is: [email protected]. Include your account email, current plan, and the date you submitted your cancellation request. Request written confirmation of cancellation within 5 business days. If you do not receive a response, escalate to the KPDNHEP.
Malaysia consumer protection authority
If Mage Space refuses to cancel or continue to charge you after cancellation, lodge a formal complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNHEP):
- Email: [email protected]
- Phone: 1-800-88-5000 (toll-free across Malaysia)
- Online portal: mycomplaints.kpdnhep.gov.my
Provide copies of your cancellation request, confirmation email, and bank statements showing the unwanted charges. The KPDNHEP has authority to compel Mage Space to refund you and to investigate unfair contract terms.
Cancelling Mage Space is straightforward when you follow the correct platform and confirm your status within 24 hours. Yafee recommends that you act well before your renewal date, document every step, and do not hesitate to escalate to the KPDNHEP if the company ignores a valid cancellation request. Your consumer rights are protected by law, and Yafee is here to help you enforce them.