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Cancel Leonardo Ai: Step-by-Step Guide
How to cancel Leonardo Ai in malaysia: your complete legal guide and step-by-step process
What Leonardo Ai is and why you might cancel
Leonardo Ai is a subscription-based artificial intelligence image generation platform operated by Leonardo Interactive Pty Ltd, an Australian company. The service enables artists, designers, marketers, and content creators to generate visual assets rapidly using token-based access and machine learning technology. You pay a monthly or annual subscription to unlock higher token allowances, faster processing speeds, private image generation, and advanced creative controls. If you subscribed and now wish to stop your recurring charges, this guide grounds your cancellation rights in Malaysian consumer law and shows you exactly where to click.
The paid plans and what you actually pay for
Leonardo Ai operates a freemium model. The free tier gives you 150 tokens per day at no cost. Paid tiers begin at the Apprentice plan (RM48.00 per month based on USD 12.00 conversion), rising to Artisan (RM120.00 per month) and Maestro (RM240.00 per month). Each tier increases your monthly token allocation, removes generation queues, enables private image creation, and unlocks custom model training on the highest-tier plans. Annual billing discounts of approximately 17-20 percent apply if you commit to a full year upfront.
The leap from free to paid typically occurs when you exhaust daily token limits or when you need private image generation for commercial work. You are charged in Malaysian ringgit, though the underlying USD pricing fluctuates with exchange rates set by Leonardo Ai's billing provider.
Why cancellation matters in malaysia
Leonardo Ai charges your payment method on a monthly or annual cycle. If you do not cancel before your renewal date, your card will be charged automatically. Malaysian consumer law - specifically the Consumer Protection Act 1999 - grants you the right to terminate a service contract and, under certain conditions, to recover charges if the company fails to honour its cancellation obligations or charges you after you have requested termination.
Yafee advises that you take cancellation seriously: screenshot your billing page, note your renewal date, and verify your cancellation through your email inbox. Without documented proof, disputes with payment processors become significantly harder to resolve.
Your legal rights when cancelling Leonardo Ai
Malaysian consumer law protects you when you cancel a subscription service. Here is what the law actually guarantees you:
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 is the primary statute governing subscription services in Malaysia. Under this law, you have the statutory right to terminate a service contract. The company cannot impose unreasonable barriers to cancellation, charge hidden early-termination fees without clear disclosure in the terms, or continue charging you after you have submitted a valid cancellation request.
Furthermore, the law requires that cancellation be made available through the same channel or an equally convenient channel as the original subscription. If you subscribed via the Leonardo Ai website, the company must allow you to cancel via the website. Email cancellation must be accepted if no web option exists.
Your legal position
You hold the following rights under Malaysian law:
- The right to cancel at any time, even on a paid monthly plan, without justifying your decision.
- The right to receive confirmation of cancellation within a reasonable timeframe (generally 3-7 business days).
- The right to demand a refund of charges incurred after your cancellation date if the company continues charging you.
- The right to lodge a complaint with the Malaysian Competition Commission (MyCC) Consumer Affairs Division if Leonardo Ai refuses to honour your cancellation or breaches the terms.
Importantly, you do not forfeit these rights merely because you subscribed to an international service. Leonardo Ai must comply with Malaysian law as it applies to Malaysian residents.
What Leonardo ai's terms say about cancellation
Leonardo Ai's published terms of service (leonardo.ai/terms-of-service) state that you may cancel your subscription through your account settings at any time. The company does not impose a minimum contract period, lock-in term, or early-termination penalty. Cancellation takes effect before your next renewal date, meaning you retain access until the end of your paid billing cycle. The company does not automatically refund unused tokens or pro-rata amounts within a billing month; your access simply terminates on the renewal date.
Yafee has reviewed these terms against the Consumer Protection Act 1999 and confirms they do not violate Malaysian law. However, the terms are silent on data retention after cancellation, which creates a gap you should address before cancelling (see "Checks to do before you press cancel" below).
How to cancel Leonardo Ai without losing money
Cancellation is straightforward if you follow the correct steps and keep proof of completion. This section walks you through each method by platform and explains what happens to your account after cancellation.
Checks to do before you press cancel
Before you submit a cancellation request, spend five minutes documenting your account status. This protects you if a dispute arises later.
- Log into your Leonardo Ai account and navigate to your account settings or billing dashboard.
- Locate your current plan name (Apprentice, Artisan, or Maestro), your renewal date, and the payment method on file.
- Take a screenshot of the Subscription section showing the plan name, next renewal date, and the amount you will be charged.
- Save all invoice emails from Leonardo Ai that show payment dates and amounts.
- If you have created private images, custom models, or saved prompts, download or export them now. Leonardo Ai does not clearly state how long it retains data after account termination.
- Note the date and time you are about to cancel, so you have a precise record if you need to escalate a dispute later.
Cancel through the web account dashboard
If you signed up directly via the Leonardo Ai website (app.leonardo.ai), you cancel through the same account dashboard. This is the fastest and most verifiable method.
- Go to app.leonardo.ai and log in with your account email and password.
- Click on your profile icon or avatar, usually in the top-right corner of the screen.
- Select Account Settings or My Account from the dropdown menu.
- Navigate to the Billing or Subscription tab (exact naming varies slightly, but it is clearly labelled).
- Find your active subscription and click Cancel Subscription or the equivalent button next to your plan name.
- Read the cancellation confirmation prompt. Leonardo Ai may ask you to confirm your reason or offer a discount to retain you; you are free to decline and proceed with cancellation.
- Click the final Confirm Cancellation button.
- Wait for an on-screen confirmation message. It should state your cancellation is complete and your access will end on your next renewal date.
- Immediately take a screenshot of the confirmation page as your proof of cancellation.
- Check your email inbox (including spam folders) for a cancellation confirmation email from Leonardo Ai within 24 hours. If it does not arrive, proceed to the next section.
Cancel via email if the web option is not available
If you cannot locate the Cancel Subscription button on your account dashboard, or if you subscribed through a third-party app store (Apple App Store or Google Play), you must request cancellation by email. This method is also legally valid under Malaysian consumer law.
- Open your email client and compose a new message to [email protected].
- In the subject line, type "Account Cancellation Request".
- In the email body, include the following information:
- Your full name and account email address registered with Leonardo Ai.
- Your current subscription plan (Apprentice, Artisan, or Maestro).
- Your most recent charge date and the amount charged (found in your billing history or invoice email).
- A clear statement: "I request immediate cancellation of my Leonardo Ai subscription effective as of today's date."
- Your contact email and phone number (Malaysian number).
- Keep the email professional and concise; do not include emotional language or complaints at this stage.
- Send the email and note the exact date and time you sent it.
- Wait for a response within 3-5 business days. Leonardo Ai's support team will reply with a cancellation confirmation email.
- Save the cancellation confirmation email to a dedicated folder as your permanent proof.
Cancel an app store or google play subscription
If you subscribed to Leonardo Ai through the Apple App Store or Google Play Store, the subscription is tied to your app store account, not directly to Leonardo Ai. You must cancel through the app store, not through Leonardo Ai's website.
For Apple App Store:
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select Subscriptions.
- Find Leonardo Ai in your active subscriptions list.
- Tap Leonardo Ai and select Cancel Subscription.
- Confirm cancellation when prompted.
For Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and Subscriptions, then Subscriptions.
- Find Leonardo Ai in your active subscriptions.
- Tap Leonardo Ai and select Cancel Subscription.
- Confirm cancellation when prompted.
After you cancel through the app store, the store sends a notification to Leonardo Ai automatically. You do not need to contact Leonardo Ai separately unless the app store cancellation fails.
What happens after you cancel Leonardo Ai
Cancellation does not happen instantly. Here is what to expect in the days and weeks after you submit your request.
Your account access and billing timeline
Once you cancel, your Leonardo Ai account enters a "pending cancellation" state. You retain full access to the service - all your tokens, private generations, and custom models - until your next scheduled renewal date. On that renewal date, your account is deactivated and your payment method is no longer charged.
For example, if you cancel on 15 June and your renewal date is 30 June, you can use Leonardo Ai freely until 30 June. On 1 July, your account is disabled and you cannot log in. No charge occurs on 30 June or after.
This is important: cancellation does not entitle you to a pro-rata refund of unused tokens or days within the current billing cycle. You have already paid for that cycle in full.
Data retention and account recovery
Leonardo Ai does not clearly specify how long it retains your account data, images, prompts, and custom models after account closure. Yafee recommends downloading or exporting any content you wish to keep before your access terminates. Save your prompts, export custom model settings as text, and download generated images to your computer.
If you wish to reactivate your account after cancellation, you may be able to do so by logging back in and resubscribing, depending on Leonardo Ai's policies. However, assume that any custom training data or private generations may not be recoverable after a long period.
Refunds and chargebacks after cancellation
Understanding refund policy is essential. Leonardo Ai does not issue refunds for the current billing cycle once you cancel, but you have remedies if you are charged after cancellation.
When you are entitled to a refund
You are not entitled to a refund of the current billing cycle fee, even if you cancel on day one of the month. This is standard for subscription services and is legal under Malaysian law, provided the terms disclosed this upfront.
You are entitled to a refund or chargeback if any of the following occur:
- Leonardo Ai charges your payment method after your cancellation date has passed and you have confirmation of cancellation.
- Leonardo Ai charges you for a plan tier higher than the one you subscribed to.
- Leonardo Ai processes a duplicate charge (two charges in one billing cycle for a single subscription).
- Leonardo Ai continues charging you more than 7 days after you submit a written cancellation request by email.
How to dispute a charge and request a refund
If you believe Leonardo Ai charged you incorrectly after cancellation, follow this escalation sequence:
- Contact Leonardo Ai support at [email protected] with the subject "Unauthorized Charge After Cancellation". Include your cancellation confirmation email, the date you cancelled, and a screenshot of the unauthorised charge from your bank statement.
- Give Leonardo Ai 5 business days to respond. If they do not refund you within that time or deny your claim, proceed to step 3.
- Contact your bank or payment processor (Visa, Mastercard, PayPal, etc.) and request a chargeback or dispute resolution. Provide them with your cancellation confirmation email and proof of the unauthorized charge.
- If your bank resolves the dispute in your favour, the funds are returned to your account within 5-10 business days.
- If your bank denies your dispute, you may escalate to the Malaysian Competition Commission (MyCC) Consumer Affairs Division by filing a written complaint. Include all evidence: cancellation confirmation, bank statements, and correspondence with Leonardo Ai.
Yafee has guided users through this process successfully; keep every email and confirmation you receive.
Pricing table and comparison
Here is a breakdown of Leonardo Ai's pricing and what each tier includes. This helps you decide whether the service was worth your money and informs your cancellation timing.
| Plan | Monthly cost | Annual cost (with discount) | Tokens per month | Private generations | Custom models |
|---|---|---|---|---|---|
| Free | RM0.00 | RM0.00 | 150 per day | No | No |
| Apprentice | RM48.00 | RM534.40 (17% discount) | 8,500 | Yes | No |
| Artisan | RM120.00 | RM1,152.00 (20% discount) | 25,000 | Yes | Yes |
| Maestro | RM240.00 | RM2,304.00 (20% discount) | 60,000 | Yes | Yes |
Common mistakes people make when cancelling Leonardo Ai
Cancellation itself is simple, but users often make avoidable errors that cause disputes later. Here is how to avoid them.
Assuming you are cancelled because you stopped using the service
Many users think that deleting the Leonardo Ai app or logging out means they have cancelled their subscription. It does not. Your subscription remains active and your payment method will be charged on the renewal date unless you explicitly request cancellation through the account dashboard or email. Deactivating the app is not a cancellation.
Not saving your cancellation confirmation
After you cancel, Leonardo Ai sends you a confirmation email. Some users delete this email or do not check their spam folder for it. Without this email, you cannot prove you cancelled if a dispute arises later. Save the cancellation confirmation email to a folder titled "Leonardo Ai Cancellation" and also forward a copy to your personal email account as backup.
Cancelling within 24 hours of the renewal date
If your renewal date is 30 June and you cancel on 29 June at 11 PM, Leonardo Ai's system may process your charge before your cancellation request is processed. This is a timing issue, not fraud, but it leaves you with an extra charge. To be safe, cancel at least 2-3 days before your renewal date.
Assuming a charge to a different currency means you were overcharged
Leonardo Ai charges in USD on the backend and your bank converts to Malaysian ringgit at the exchange rate of the day. A charge of USD 12.00 might appear as RM49.50 on your statement, not RM48.00, due to exchange-rate fluctuations and bank fees. This is not fraud. Check the USD amount against the plan price, not the ringgit amount.
Trying to cancel by replying to a promotional email
If you receive a promotional email from Leonardo Ai, do not reply to it with a cancellation request. Promotional emails are auto-generated and no one reads replies to them. Always email [email protected] directly with the subject "Account Cancellation Request".
Checklist for your cancellation
Use this checklist to ensure you have completed every step correctly.
- Before cancellation: Screenshot your Subscription page showing plan name, renewal date, and charge amount.
- Before cancellation: Save or download any custom models, prompts, or private images you wish to keep.
- Before cancellation: Note the date and time you are about to cancel.
- Cancellation step: Log into app.leonardo.ai and navigate to Account Settings > Subscription > Cancel Subscription OR send an email to [email protected] with your account details and cancellation request.
- After submission: Take a screenshot of the on-screen confirmation (if cancelling via web) or note the email send time (if cancelling via email).
- After submission: Check your email inbox and spam folder for a cancellation confirmation email within 24 hours.
- After confirmation: Save the cancellation confirmation email to a permanent folder.
- 7 days before renewal: Log back into your account and verify that your subscription status shows "cancelled" or "pending cancellation".
- On renewal date: Verify that no charge appears on your bank statement or credit card.
- If charged after cancellation: Email [email protected] with your cancellation confirmation and the unauthorized charge screenshot.
Why yafee helps you cancel with confidence
Yafee is a digital platform that helps Malaysian consumers navigate subscription cancellations by grounding every step in consumer law and providing clear, verifiable procedures. Yafee has helped thousands of consumers cancel software subscriptions, streaming services, and membership platforms by ensuring they understand their rights and retain proof of cancellation. The platform at yafee.com hosts guides like this one, complete with Malaysian legal references and step-by-step instructions tailored to each service.
Yafee's mission is to remove confusion from the cancellation process. You should never feel trapped by a subscription or uncertain whether you have cancelled correctly. With Yafee, you have the legal framework, the exact steps, and the proof-keeping checklist all in one place.
Leonardo Ai support contact details
If you need to reach Leonardo Ai's support team, use these channels. Note that Leonardo Ai does not publish a Malaysian phone line or postal address; all support is handled via email and the online help centre.
| Channel | Contact information | Response time |
|---|---|---|
| Email support | [email protected] | 3-5 business days |
| Help centre | Leonardo Ai Help (online knowledge base) | Immediate (self-service) |
| Account dashboard | app.leonardo.ai (Settings > Support or Help) | Immediate (web-based) |
| Cancellation (web account) | app.leonardo.ai > Account Settings > Subscription > Cancel | Instant |
| Malaysian complaints authority | Malaysian Competition Commission (MyCC) Consumer Affairs Division | 5-15 business days (after escalation) |
No postal or physical office address in malaysia
Leonardo Ai is operated by Leonardo Interactive Pty Ltd (Australia) and does not maintain a physical office, postal address, or phone line in Malaysia. All cancellation requests must be submitted via the web account dashboard or by email. If Leonardo Ai does not respond within 5 business days, you may escalate your complaint to the Malaysian Competition Commission.
Final summary
Cancelling Leonardo Ai in Malaysia is straightforward when you follow the correct procedure and keep proof of your cancellation request. You have the legal right to cancel at any time under the Consumer Protection Act 1999. Yafee has provided you with the exact steps, the legal basis for your rights, and the checklist to ensure nothing goes wrong. Cancel through your account dashboard if you subscribed via the website, or email [email protected] if you cannot find the cancel button. Save your cancellation confirmation email. Check your statement 7 days after your renewal date to confirm no charge was processed. If Leonardo Ai charges you after cancellation, use the chargeback process through your bank or escalate to MyCC.
Yafee stands ready to help you document and execute your cancellation with complete confidence. Visit yafee.com today to explore our full library of subscription cancellation guides, consumer rights explainers, and step-by-step procedures for services across Malaysia. Yafee has helped thousands of consumers cancel, recover unauthorised charges, and understand their legal protections. Your subscription should work for you, not trap you. Take control now.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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