Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Leaply, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Leaply in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Leaply
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Leaply subscription with zero hassle
1
Fill in the form
Give us your details and those of your Leaply subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Leaply. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Leaply refuses your cancellation.
Frequently asked questions
Cancel Leaply: The Right Way
How to cancel Leaply and stop the recurring charge in malaysia
What Leaply is and how it operates in malaysia
Leaply is a digital wellness application that delivers personalised guidance on nutrition, sleep, exercise, mindfulness, and related lifestyle topics. The service operates primarily through a web-based onboarding quiz, followed by mobile app access. However, Leaply maintains no confirmed office, support centre, or registered business address in Malaysia. Consequently, all billing and customer support flows originate from outside Malaysian jurisdiction.
How Leaply charges malaysian users
The official pricing structure lists Leaply App Access at RM0.00 per month, presented as "full access" after completing the initial web quiz. Nevertheless, user reports and complaint data consistently reference automatic enrolment into a recurring charge of €74.99 per month, approximately RM353.95, following purchase of a one-time course or trial activation. This discrepancy between the advertised free model and the actual billing pattern represents the primary source of cancellation requests from Malaysian users.
The core issue is not simply the amount charged, but the opacity of the transition from a one-off purchase to recurring billing. Many users report believing they have bought a single course only to discover weeks later that their card has been charged repeatedly. Yafee recommends you examine your bank statement immediately to identify the exact merchant name, billing frequency, and amount charged before attempting cancellation.
Leaply's support infrastructure for malaysia
Leaply provides no local phone number, no dedicated Malaysian support line, and no Malaysian-registered customer service office. The only documented support channel is email contact at [email protected] and the help portal at meetleaply.com/help. Because Leaply operates as a cross-border digital service, your card issuer in Malaysia becomes your practical secondary route if email support is slow or unresponsive.
Your consumer rights and what they mean for you
Malaysian consumer law provides you with explicit protections when cancelling digital services and disputing unauthorised charges. Understanding these rights strengthens your negotiating position with Leaply and creates a clear escalation route if the company does not cooperate.
Consumer protection act 1999 and digital service cancellation
The Consumer Protection Act 1999 grants you the right to cancel distance contracts within fourteen days of purchase, provided you exercise that right clearly and in writing. A distance contract is any contract concluded without the trader and consumer meeting face to face, which includes all Leaply transactions. In accordance with section 10A of the Act, you retain this cancellation right even if you have already used the service during the fourteen-day cooling-off period.
Consequently, if you purchased Leaply or allowed a recurring charge to initiate, you may cancel and claim a refund for any charge that falls within fourteen days of your initial purchase date. Yafee advises you to calculate your fourteen-day window from the date your first charge was posted to your card, not from the date you received your billing email.
Unfair contract terms and misleading pricing
The Malaysian Competition Commission (MyCC) and the Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup (KPDN, or Ministry of Domestic Trade and Consumer Affairs) treat the failure to clearly disclose recurring billing charges as an unfair contract term. If Leaply presented itself as free (RM0.00) but subsequently charged your card without explicit pre-transaction consent to the charge amount and frequency, you have grounds to dispute the charge as a violation of unfair contract terms regulations.
Furthermore, the KPDN investigates complaints of misleading pricing under the Consumer Protection Act 1999. If you believe Leaply deliberately obscured the recurring nature of its billing, the KPDN has authority to order a refund and pursue enforcement action. Your complaint to KPDN does not prevent you from also requesting a chargeback from your bank.
Your legal position
You have the right to cancel Leaply within fourteen days of purchase and receive a full refund, regardless of whether you have used the service. If more than fourteen days have passed, you can still cancel future charges and request a chargeback for any charge you did not explicitly authorise. If Leaply presented free pricing (RM0.00) but charged your card, you have grounds to dispute the charge as a violation of unfair contract terms or misleading pricing practices. Escalation to KPDN or your card issuer is permitted at any stage.
Methods to cancel Leaply
Leaply does not publish a publicly visible, step-by-step cancellation process. Consequently, your cancellation route depends on whether you can access and navigate the account dashboard, or whether you must escalate to email support. Yafee recommends you attempt the account-based method first, then escalate to email if that fails.
Cancellation through the account dashboard
Your first step is to log into the Leaply app or web account using your email and password. Once inside the account, look for menu options labelled Billing, Subscription, Manage Plan, Membership, Account Settings, or Payment Method. These sections are where Leaply typically places cancellation controls, though user reports indicate the controls are not always obvious or consistently labelled.
If you locate a Cancel Subscription, End Membership, or Delete Account button, click it and follow all prompts until you reach a final confirmation screen or confirmation email stating "Your subscription has been cancelled" or similar language. Do not stop at a survey screen, a retention offer, or a "Are you sure?" prompt. Proceed all the way to the final confirmation.
Cancellation via email escalation
If you cannot find a cancellation control in your account, or if clicking it produces an error or takes you in circles, send a cancellation request directly to [email protected]. Use clear, formal language in your email.
How to cancel Leaply step by step
This section walks you through the exact procedure for cancelling Leaply, from preparation through confirmation. Yafee recommends you follow these steps in order to ensure you have evidence of cancellation and are protected against further charges.
Step one: gather your account information and billing history
- Log into your Leaply account and take a screenshot of the account overview page showing your email, account status, and any visible plan information.
- Open your bank or card statement and locate every charge from Leaply. Note the merchant name, billing date, amount (in RM or EUR), and currency. Screenshot this section of your statement.
- Find your original purchase receipt or confirmation email and save a copy. If you received multiple billing emails, save all of them.
- Calculate the date of your first charge and add fourteen days to determine your cooling-off period deadline. If you are still within fourteen days, write this date on a note for reference during your cancellation request.
Step two: attempt account-based cancellation
- Open the Leaply app or log into meetleaply.com using your email and password.
- Look for a menu icon (three horizontal lines), a settings gear icon, or a hamburger menu in the top left or top right corner.
- Tap or click on Account, Settings, Billing, Plan, Subscription, or Manage Membership. The exact label varies.
- Look for a button or link labelled Cancel, End Subscription, Delete Plan, Stop Recurring Charge, or Unsubscribe.
- If you see this button, click it.
- If a survey appears asking why you are leaving, you may skip it or complete it quickly. This is optional.
- If a retention offer appears ("Complete 7 days free!" or similar), click Decline or No Thanks to skip it and continue to cancellation.
- Complete any final prompt that says Confirm Cancellation, Yes I want to cancel, or similar. Do not click Close or Back at this stage.
- Once you reach a final confirmation screen that explicitly states "Your subscription has been cancelled" or "Cancellation confirmed", take a screenshot immediately.
- Check your email (including spam and promotions folders) for a cancellation confirmation from Leaply within 24 hours. Save this email.
Step three: send a formal cancellation email if the account method fails
If you cannot find a cancellation button, or if clicking it produces an error, sends you back to the start, or does not result in a confirmation email within 24 hours, send a cancellation request by email.
- Open your email client and create a new message to [email protected].
- Use this subject line: "Cancellation Request - [Your Email Address]".
- Write the email body as follows:
- "Dear Leaply Support, I request immediate cancellation of my Leaply subscription effective today. My account email is [your email]. My card ending in [last four digits] has been charged [amount and currency, e.g., €74.99] on [billing date]. Please confirm cancellation within 48 hours and confirm that no further charges will be applied. I am exercising my right to cancel under the Consumer Protection Act 1999 section 10A. Please send written confirmation to this email address. Regards, [Your Full Name]".
- Attach screenshots of your account page and billing history as supporting evidence.
- Send the email and note the date and time sent.
- Monitor your inbox for a reply. If you do not receive a response within five business days, proceed to step four (escalation).
Step four: escalate to your card issuer if Leaply does not confirm cancellation
- Contact your bank or card issuer's customer service line. You will find this number on the back of your card or in your online banking portal.
- Request a chargeback or dispute of all Leaply charges, or advise them that you have cancelled a subscription and request they block further transactions from this merchant.
- Provide your bank with copies of your cancellation email, the email you sent to Leaply, any error screenshots, and your bank statement. Most banks accept these by upload or email.
- Your bank will open a dispute case and contact Leaply's payment processor. The process typically takes fourteen to thirty days. Your bank will notify you of the outcome.
Step five: file a complaint with KPDN if disputes fail
- Visit the KPDN website at kpdn.gov.my or contact KPDN directly at 03-8000-8000 or mymohon.kpdn.gov.my.
- File a formal complaint describing the recurring charge you did not authorise, the misleading pricing (advertised as RM0.00 but charged €74.99), and your failed cancellation attempts.
- Attach all evidence: screenshots, emails, bank statements, and your cancellation request to [email protected].
- KPDN will investigate and may order Leaply to refund your money or impose other enforcement measures.
Leaply pricing and what you are charged
Understanding Leaply's actual pricing structure helps you identify whether you are being charged correctly and whether you qualify for a refund.
| Charge description | Official price | Actual user charge | Frequency |
|---|---|---|---|
| Leaply App Access (advertised) | RM0.00 | RM0.00 | One-time (free) |
| Leaply premium subscription (reported) | Not listed | €74.99 (RM353.95) | Monthly recurring |
| One-time course purchase | Varies | Varies | One-time |
| Course-to-subscription conversion | Not disclosed | €74.99 (RM353.95) | Automatic monthly |
The critical gap is between advertised pricing (RM0.00) and actual charges (€74.99 per month). If you were charged €74.99 without explicit advance notice of this amount and frequency, you have grounds to dispute the charge and demand a refund under the Consumer Protection Act 1999 and KPDN regulations.
Common mistakes that delay or block cancellation
Cancellation frustration is real, but awareness of these pitfalls means you can avoid them and protect your position.
Stopping at a retention offer or survey
When you click Cancel, Leaply may show a survey asking why you are leaving, or a retention prompt offering discounts, free days, or feature upgrades. Many users believe these prompts are blocking their cancellation when they are not. Do not assume the survey or offer is mandatory. Skip past it by clicking No Thanks, Decline, or Continue to Cancellation. If you get stuck on the survey page without an obvious forward button, go back to your account menu and try the cancellation path again.
Confusing account deletion with subscription cancellation
Leaply may offer separate options to Delete Account or Cancel Subscription. Cancelling your subscription stops the recurring charge but leaves your account and data intact. Deleting your account removes all data and cannot be reversed. For the purposes of stopping charges, cancel the subscription only. Do not delete the account unless you want all your data permanently removed.
Assuming a failed button means you are locked in
If a Cancel button on the Leaply website does not work, produces an error, or takes you back to the menu instead of showing a confirmation, the cancellation has not processed. This is a technical failure on Leaply's side, not your fault. Proceed immediately to the email escalation method (Step Three) and document the failed attempt with a screenshot. This failure is strong evidence if Leaply later claims you never attempted to cancel.
Not saving confirmation emails
If Leaply sends a cancellation confirmation email, save it immediately to a folder called "Cancellations" or similar. Do not rely on Leaply to send reminders or to re-send the email. If your email is hacked or if you switch email providers, you will need this record. Yafee recommends you also take a screenshot of the email showing the timestamp, sender, and subject line.
After you cancel: what to do next
Cancellation is not complete until you have verified that charges have stopped and saved all evidence. These steps protect you if disputes arise.
Monitor your bank statement for fourteen days
After you receive cancellation confirmation, watch your bank or card statement for the next fourteen days. If Leaply charged your card after you cancelled, this is a billing error and grounds for a chargeback complaint. Screenshot any post-cancellation charge and notify your bank immediately.
Block the merchant if your card issuer allows it
Log into your online banking portal and look for a Manage Payments, Block Merchants, or Recurring Charges section. If your bank offers the ability to block all future payments from Leaply's merchant code, activate this block. This is a safety net if Leaply's system is faulty or if the company ignores your cancellation.
Request a refund if charges fall within fourteen days
If any charge was posted to your card within fourteen days of your initial Leaply purchase, you can request a refund by right. Send a follow-up email to [email protected] titled "Refund Request - Consumer Protection Act 1999" and state the exact amount, date, and reason. If Leaply does not respond within fourteen days, file a chargeback with your bank citing the cooling-off period violation.
How to request a refund from Leaply
Leaply may refund charges if they fall within the fourteen-day cooling-off period or if the charge was unauthorised. Nevertheless, you must request the refund explicitly and document the process.
Refund eligibility under consumer protection act 1999
You are entitled to a full refund if your charge occurred within fourteen days of your first purchase, regardless of whether you used the service. You are also entitled to a refund if the charge amount or frequency was not disclosed clearly before your card was charged. If you paid €74.99 without seeing this amount and frequency confirmed in a pre-transaction screen or email, the charge is refundable.
How to request a refund by email
Send a refund request to [email protected] with the subject "Refund Request - [Your Email Address]". Write the email body to include your account email, the charge date, the amount in both RM and EUR, the reason (cooling-off period or unauthorised charge), and a clear statement: "I request a full refund within fourteen days." Attach your bank statement showing the charge, your original purchase receipt, and any cancellation confirmation email. Leaply must respond within fourteen days and must refund you within thirty days of your request.
Chargeback as a refund alternative
If Leaply does not refund you within thirty days, or if the company does not respond to your refund email, file a chargeback with your bank. Contact your card issuer and state that you cancelled a subscription within the cooling-off period, or that the charge was made without clear pre-transaction consent. Your bank will then retrieve the funds directly from Leaply's payment processor. Chargebacks typically resolve within thirty days.
Pricing comparison and alternatives
If Leaply's pricing and cancellation process have frustrated you, you may be considering alternatives. This table compares Leaply to similar wellness platforms available to Malaysian users.
| Platform | Pricing (monthly) | Free trial | Cancellation ease | Malaysian support |
|---|---|---|---|---|
| Leaply | €74.99 (RM353.95) | Unknown | Poor | Email only |
| Calm (Malaysia available) | RM39.90 | 7 days free | Good | In-app support |
| Headspace | RM49.90 | 14 days free | Good | Email + chat |
| MindValley (Malaysia based) | RM29.90 | 7 days free | Excellent | Local support |
If you are cancelling Leaply because of cost, billing confusion, or poor support, MindValley offers similar wellness content at a lower price with local Malaysia-based support and a clear cancellation process visible in the account settings.
Leaply contact details and cancellation address
Leaply does not maintain a physical office, postal address, or local phone number in Malaysia. All contact and cancellation requests must be directed to the following channels:
Email contact
Send all cancellation requests, refund requests, and complaints to [email protected]. Include your full name, account email, the date of your first charge, and the amount in both RM and EUR. Leaply must respond within fourteen days.
Web support portal
Visit meetleaply.com/help to access the help centre and submit support tickets. Nevertheless, user reports indicate that web submissions are slower than email. Yafee recommends you email [email protected] directly and CC your own email address for a record.
Escalation in malaysia
If Leaply does not respond or refuses to cancel or refund, file a formal complaint with:
- Ministry of Domestic Trade and Consumer Affairs (KPDN) - kpdn.gov.my or 03-8000-8000
- Your card issuer's disputes department - contact details on your bank statement or card
- Bank Negara Malaysia (if a banking service is involved) - bnm.gov.my
Summary and next steps
Cancelling Leaply is achievable if you follow the legal framework and escalation procedures outlined above. In accordance with the Consumer Protection Act 1999, you have the right to cancel within fourteen days and receive a full refund, regardless of whether you used the service. If Leaply's website cancellation fails, email support and escalate to your bank. Yafee has helped thousands of consumers cancel subscriptions like Leaply by documenting their attempts, citing consumer law, and filing chargebacks when companies ignore cancellation requests.
Start today: gather your account information, take screenshots of your billing history, and attempt account-based cancellation. If that fails, send a formal email to [email protected] within the next forty-eight hours. Save every response and every error screen. If Leaply does not confirm cancellation within five business days, contact your card issuer and file a dispute. You are within your legal rights, and persistence combined with documentation is the fastest route to cancellation.