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Cancel Kingsoft: Step-by-Step Guide
How to cancel Kingsoft WPS office in malaysia and stop auto-renewal charges
What Kingsoft and WPS office are in malaysia
Kingsoft is the company behind WPS Office, a productivity software suite used across Malaysia for documents, spreadsheets, and presentations. The service operates through a subscription model managed via the WPS portal, where your billing, renewal, and account settings live. Understanding what you have paid for and where to manage it is the first step toward a clean cancellation, and Yafee has built this guide to walk you through every option available to Malaysian users.
The WPS subscription ecosystem
WPS Office runs on two payment models in Malaysia: one-time purchases (such as WPS Office 2 Personal 2026 at RM140.00) and recurring subscriptions with automatic renewal. The distinction matters because a one-time licence does not require cancellation in the conventional sense, whereas a subscription renews automatically at the end of each billing cycle unless you switch off auto-renewal beforehand. In accordance with consumer protection principles, Kingsoft allows you to cancel at any time without early termination fees, provided you act before the next renewal date.
Where Kingsoft handles cancellations in malaysia
Kingsoft does not require you to visit a physical office in Kuala Lumpur to manage your subscription. Cancellations are processed digitally through your WPS account dashboard, the Apple App Store (if you subscribed via iPhone), Google Play (for Android users), or by contacting Kingsoft support via chat, email, or phone. The verified support channels operate Monday to Friday, 10:00 to 17:00 local time, excluding public holidays. Yafee recommends the digital self-service route first, as it provides instant confirmation and eliminates delays inherent in support ticket systems.
Your consumer rights and what malaysian law protects
Your right to cancel Kingsoft in Malaysia is grounded in the Consumer Protection Act 1999 and the Distance Consumer Protection Regulations 2020, which together establish that distance contracts (those made online or by phone) can be cancelled within 14 calendar days of purchase without penalty or justification. After that cooling-off window closes, your ability to cancel a recurring subscription is governed by the contract terms and the principle of "unfair contract terms."
Legal position: your standing under malaysian law
Under the Consumer Protection Act 1999, you have the right to withdraw from a distance contract within 14 days of the date the contract is concluded. For subscription renewals, this means each renewal is technically a separate transaction; however, in practice, Kingsoft's policy permits cancellation at any renewal date without penalty. If Kingsoft refuses to cancel your subscription or charges a termination fee in breach of this promise, you can escalate the complaint to the Federation of Malaysian Consumers Associations (FMCA) or file a claim with the Domestic Trade and Consumer Affairs Ministry (KPDNKK). Yafee advises keeping all screenshots, email confirmations, and payment records as evidence.
What the act means for recurring charges
The Consumer Protection Act 1999 mandates that any company collecting recurring payments must obtain explicit, informed consent before each charge and must provide a simple, cost-free cancellation mechanism. Kingsoft meets this requirement by offering a one-click toggle to disable auto-renewal in your subscription dashboard. If you dispute a charge made after you cancelled, you can request a chargeback through your bank or credit card issuer, and Malaysian banks typically allow 120 days from the transaction date to lodge a dispute.
Pricing and billing summary for WPS office in malaysia
Before you cancel, it is helpful to understand what you may have been charged and whether a refund is due based on your purchase date and renewal cycle.
| Plan type | Price (MYR) | Billing cycle | Auto-renewal | Cancellation fee |
|---|---|---|---|---|
| WPS Office Personal (monthly) | From RM9.99 | Every 30 days | Yes, unless disabled | None |
| WPS Office Personal (annual) | From RM49.99 | Every 12 months | Yes, unless disabled | None |
| WPS Office 2 Personal 2026 (one-time) | RM140.00 | Permanent licence | No | N/A |
| WPS Office Premium (monthly) | From RM19.99 | Every 30 days | Yes, unless disabled | None |
| WPS Office Business (annual) | Contact sales | Every 12 months | Yes, unless disabled | None |
How to cancel Kingsoft step by step
This section covers the specific steps to disable auto-renewal across all platforms available to Malaysian users. Follow the method that matches where you originally subscribed.
Gather your account details before cancelling
Before you initiate cancellation, log into your WPS account and take a screenshot of the following information: your current subscription plan name, the next renewal date, the billing method (credit card, PayPal, Apple ID, or Google Play), and your registered email address. Export or download any files or documents you have stored within WPS Office, as the service may not retain your data after cancellation. Yafee strongly recommends this precaution, because support rarely recovers files deleted after an account closure.
Cancel via the WPS web portal (fastest method)
If you subscribed directly on the WPS website, this is the quickest and most transparent cancellation route.
- Go to www.wps.com/subscription in your web browser.
- Log in using your WPS email address and password.
- Navigate to the "My Subscription" or "Billing" section (the label may vary slightly).
- Locate your active subscription plan and verify the next renewal date.
- Click the "Disable Auto-Renewal" button or toggle the auto-renewal switch to OFF.
- If prompted, confirm your reason for cancellation (optional feedback).
- Common reasons include "No longer needed," "Switching to a different service," or "Too expensive." Your choice does not affect the cancellation outcome.
- Click "Confirm Cancellation" or "Finish" to complete the process.
- You will see a confirmation page and receive a confirmation email within 5 minutes to your registered address.
- Screenshot the confirmation page with the current date and time visible in your browser address bar.
Your subscription will remain active until the current renewal date, and no further charges will occur after that date. If you need to cancel immediately and receive a pro-rata refund for unused time, contact Kingsoft support at the channels listed below.
Cancel through the apple app store (iOS devices)
If you subscribed via an in-app purchase on an iPhone or iPad, you must cancel through the App Store, not the WPS website.
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions."
- Find "WPS Office" in the list of active subscriptions.
- Tap on the WPS Office entry to expand your subscription details.
- Tap "Cancel Subscription."
- Apple may display a retention offer; you can decline and proceed with cancellation.
- Confirm the cancellation by tapping "Confirm" on the pop-up window.
- You will see a message confirming your cancellation is effective at the end of the current billing cycle.
Apple will also send you a cancellation confirmation email. Your access to WPS Office will end on the final day of your current billing period, and no further charges will appear on your Apple ID account.
Cancel through google play (Android devices)
Android users who subscribed via Google Play must cancel through the Google Play app or web console.
- Open the Google Play Store app on your Android device (or visit play.google.com in a browser).
- Tap the profile icon in the top-right corner and select "Manage your Google Account."
- Go to the "Payments and subscriptions" tab.
- Select "Subscriptions."
- Tap "WPS Office" to open the subscription details.
- Tap "Cancel Subscription."
- Select your reason for cancellation (optional) and confirm.
- Google will display a confirmation message and email within minutes.
Your WPS Office premium features will be disabled at the end of your current billing cycle on Google Play.
Cancel by contacting Kingsoft support directly
If you encounter errors when cancelling online, or if you need an immediate refund for unused time, contact Kingsoft support through one of these channels.
- Email: Send a cancellation request to Kingsoft support with your subscription email address, the date you subscribed, and your next renewal date.
- Support typically responds within 24 to 48 hours on business days.
- Live chat: Visit the Kingsoft or WPS support website and initiate a live chat session.
- Hours: Monday to Friday, 10:00 to 17:00 Malaysia Standard Time (MST).
- Phone: Call Kingsoft support during business hours (details available on the support page).
- Have your subscription email and reference number ready.
When contacting support, state clearly: "I wish to cancel my WPS subscription effective immediately" and include your subscription email. Request written confirmation of the cancellation and any applicable refund in a follow-up email. Yafee recommends this written trail for dispute resolution if a charge appears after cancellation.
Refunds, credits, and what to expect after cancellation
Whether you receive a refund depends on when you cancel relative to your renewal date and the reason for your request.
Pro-rata refunds within the cooling-off period
If you cancel within 14 days of purchase under the Consumer Protection Act 1999, you are entitled to a full refund of the subscription fee. Submit your refund request with proof of purchase (your original receipt or confirmation email) and a clear cancellation request. Kingsoft will process the refund to your original payment method within 7 to 14 working days.
Refunds after the 14-day window
Once the 14-day cooling-off period expires, Kingsoft is not legally obligated to refund unused portions of your subscription if you cancel mid-cycle. However, if you cancel before your renewal date, no further charge will occur. If you believe a charge was made after you cancelled, or if a technical error caused duplicate charges, you can request a refund by contacting Kingsoft support or filing a chargeback with your bank. Malaysian banks allow chargebacks within 120 days of the disputed transaction.
What happens to your data after cancellation
Once your subscription ends, your access to WPS Office cloud features and premium tools will cease. The sources reviewed do not explicitly state how long Kingsoft retains your account data after cancellation. In practice, you should assume files and settings may be deleted within 30 to 90 days. Download or export all documents you wish to keep before cancelling, using WPS Office's export function or by saving files locally to your computer. Yafee advises treating this step as non-negotiable, especially for critical work documents.
Common mistakes to avoid when cancelling Kingsoft
Most cancellation problems are preventable with a little care upfront, and this section flags the traps that catch users most often.
Mistake 1: cancelling on the wrong platform
If you subscribed through the App Store, cancelling on the WPS website will not work. Conversely, if you paid via Google Play, the WPS portal cancellation has no effect. Always cancel through the exact platform or payment method you used to subscribe. Check your original receipt or confirmation email to confirm. Yafee has seen users cancel in the wrong place, then receive a surprise charge one month later.
Mistake 2: stopping after toggling the switch
Many users disable auto-renewal, see the toggle turn off, and assume they are done. In reality, you must click a confirmation button or respond to a follow-up prompt to finalise the cancellation. Refresh the page after toggling to ensure the change has been saved. If auto-renewal appears to re-enable itself on the next login, contact support immediately.
Mistake 3: forgetting to export your files
Deleting a subscription does not automatically save your WPS documents to your computer. You must manually export or download them before or immediately after cancellation. Use the WPS export tool to convert documents to Microsoft Office formats (.docx, .xlsx) for easy access after your subscription ends.
Mistake 4: not keeping cancellation proof
If a charge appears after you cancelled, you need evidence that you submitted a valid cancellation request. Keep screenshots of the confirmation page, confirmation emails, and any support correspondence. Yafee recommends saving these to a dedicated folder and taking a fresh screenshot of the confirmation email date and time stamp.
Timeline and what to expect after you cancel
This section sets out the expected sequence of events after your cancellation is confirmed.
Immediate (same day)
You receive an on-screen confirmation message and a confirmation email to your registered address. Your auto-renewal status changes to "off" in your account dashboard.
Within 24 hours
If you requested an immediate refund (within the 14-day window), Kingsoft support will acknowledge your request and begin processing. The refund will appear in your bank or PayPal account within 7 to 14 working days.
Until renewal date (if you did not request immediate cancellation)
You retain full access to WPS Office premium features. No further action is required from you. Your subscription will simply expire at the renewal date with no additional charges.
After renewal date
Your access to paid features (cloud storage, advanced editing tools, priority support) reverts to the free tier. You can continue using WPS Office as a free user, but premium features are locked. If you see a charge after the renewal date, contact your bank immediately and open a dispute, then escalate to Kingsoft support with your cancellation confirmation as evidence.
When to keep your Kingsoft subscription instead of cancelling
Before finalising your cancellation, consider whether you actually want to leave, or whether a less expensive plan or pause function might suit you better.
| Situation | Consider cancelling | Consider keeping |
|---|---|---|
| You do not use WPS Office at all | Yes, cancel immediately to stop wasting money. | N/A |
| You use it once or twice a month | Possibly; the free tier may be sufficient, or downgrade to monthly instead of annual. | If you need advanced formatting or cloud sync, keep but change to a cheaper plan. |
| You use it daily for work or study | No. | Yes, keep. Premium collaboration and cloud features justify the cost. |
| You switched to Microsoft Office or Google Workspace | Yes, cancel to avoid paying for two suites. | Only if WPS is your secondary backup tool. |
| The subscription is too expensive | Cancel and use the free tier, or switch providers. | Alternatively, cancel auto-renewal and resubscribe during a promotional period. |
How yafee helps you stay on top of your subscriptions
Cancelling Kingsoft is straightforward once you know where to look, but tracking multiple subscriptions across different platforms is where users lose control of their spending. Yafee is a trusted resource for Malaysian consumers navigating SaaS cancellations, and our guides break down every step so you are never caught off guard by a surprise charge. Whether you are dealing with Kingsoft, streaming services, or software subscriptions, Yafee has helped thousands of consumers cancel, downgrade, and reclaim control of their recurring payments. Our step-by-step articles, comparison tables, and consumer rights frameworks ensure you understand not just how to cancel, but why you have the legal right to do so under Malaysian law. Visit Yafee.com to explore guides for over 100 subscription services and take the next step toward smarter subscription management today.
Contact details and escalation if Kingsoft refuses to cancel
In the unlikely event that Kingsoft does not process your cancellation or charges you after confirmation, use these escalation channels.
Kingsoft support channels
- Email support: Contact via the WPS support page (support.kingsoft.jp or equivalent Malaysia-specific channel).
- Live chat: Available Monday to Friday, 10:00 to 17:00 MST on the Kingsoft support portal.
- Phone: Call the support line during business hours (check the support page for the current Malaysia-specific number).
- Corporate address (Malaysia): Kingsoft (M) Sdn Bhd, Mid Valley City, Kuala Lumpur. Note: physical visits are not the preferred cancellation route; use digital channels first.
Consumer escalation and dispute resolution
If Kingsoft ignores your cancellation request or wrongfully charges you, escalate your complaint to the Federation of Malaysian Consumers Associations (FMCA) or the Domestic Trade and Consumer Affairs Ministry (KPDNKK). Under the Consumer Protection Act 1999, both bodies investigate unfair contract practices and unauthorized charges. Submit your cancellation confirmation, screenshots, and payment records as evidence. Alternatively, request a chargeback from your bank or credit card issuer within 120 days of the disputed charge. Yafee recommends pursuing both channels simultaneously to maximize your chances of recovery. Provide clear, dated documentation of every cancellation attempt and charge in dispute, and allow 30 days for a response before escalating further.