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Frequently asked questions
Cancel Goodnotes: The Right Way
How to cancel Goodnotes and avoid accidental charges in malaysia
What is Goodnotes and why you might want to cancel
Goodnotes is a cross-platform digital note-taking application that lets you write by hand, markup PDFs, organise documents, and manage study workflows on Apple devices, Android, Windows, and web browsers. Many Malaysian users subscribe for the premium tiers because they unlock unlimited documents, larger file imports, recording features, watermark-free exports, and AI-powered tools. The service operates on a freemium model with auto-renewal enabled by default, which means your subscription continues until you actively cancel it.
How Goodnotes pricing works in malaysia
Goodnotes displays prices in United States dollars, but your payment card is typically charged in Malaysian Ringgit (RM) at your bank's current exchange rate. Understanding the local cost is essential before you commit to any plan. The table below shows the approximate Malaysian Ringgit equivalent of the main subscription tiers based on typical USD-to-MYR conversion rates.
| Plan name | Billing frequency | USD price | Approx. RM cost | Best for |
|---|---|---|---|---|
| Goodnotes Essential | Annual | $11.99 | RM57 | Single-device users |
| Goodnotes Pro | Annual | $35.99 | RM170 | Cross-platform workflows |
| AI Pass | Monthly | $6.99 | RM33 | AI-only subscribers |
| Free tier | N/A | Free | Free | Limited testing |
Many Malaysian subscribers report frustration because the annual charges appear smaller in USD until the card statement arrives in Ringgit. If you subscribed through a free trial and did not cancel before the trial ended, Goodnotes will automatically enrol you in the annual plan and charge you immediately. Consequently, cancelling before the trial expiry date is your primary safeguard against unwanted renewal.
Common reasons to cancel Goodnotes
You may decide to cancel Goodnotes for several legitimate reasons: the annual cost has become unaffordable, you switched to a competing note-taking app, you no longer use cross-platform features, a free trial disappointed you, or you prefer desktop-only solutions. Whatever your reason, Malaysian consumer law protects your right to withdraw from a digital service contract within a statutory cooling-off period, provided you meet the legal conditions outlined in the Consumer Protection Act 1999.
Your legal position and consumer rights in malaysia
Malaysian consumer law grants you specific rights when you purchase digital subscriptions. The Consumer Protection Act 1999, enforced by the Ministry of Domestic Trade and Cost of Living, establishes a framework that applies to all suppliers operating in or directing services to Malaysia, including Goodnotes.
Right of withdrawal under malaysian law
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (such as an online subscription) and receive a refund within 14 calendar days from the date you conclude the agreement, provided the digital service has not yet begun and you have not expressly requested early access. However, once you have begun using Goodnotes (for example, by downloading and opening the app during a trial), the right of withdrawal ceases, and cancellation becomes a matter of the company's terms rather than statutory law.
Your legal position is strongest during the trial period before you are charged. If you cancel during an active trial and before your first billing date, Goodnotes cannot legally charge you. Furthermore, if you cancel within 14 days of your first paid subscription (assuming you have not yet substantially used the service), you may have grounds to request a refund under Malaysian consumer protection rules.
What happens after the withdrawal period
After the 14-day cooling-off window closes or if you have actively used the service, your cancellation rights shift from statutory withdrawal to contractual cancellation. Goodnotes' Terms and Conditions state that you must cancel at least one day before your renewal date to prevent the next charge. This means your legal entitlement to cancel without penalty continues indefinitely, but your refund rights for charges already processed become subject to Goodnotes' refund policy rather than consumer law.
In accordance with Malaysian practice, you should always retain proof of your cancellation request (screenshots, email confirmation, or in-app records) because disputes about whether you cancelled in time are common. If Goodnotes charges you after you cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living or your credit card issuer's dispute team.
Methods to cancel Goodnotes by platform
Goodnotes offers different cancellation paths depending on where you purchased your subscription. Your purchase method determines which cancellation method you must use, so identifying your original purchase point is the first practical step.
Identify where you subscribed
Open Goodnotes and navigate to your account settings. Check whether you purchased through the Apple App Store, Google Play, the Microsoft Store, or directly via Goodnotes' website. This detail matters because each channel has its own cancellation process, and using the wrong method will not actually stop your subscription. If you are unsure, check your email for a receipt or subscription confirmation from Apple, Google, Microsoft, or Goodnotes itself.
Cancel a subscription purchased directly from Goodnotes
If you subscribed directly through Goodnotes on web, Android, or Windows, use the in-app account menu to cancel. This method gives you immediate confirmation and is the most straightforward route.
- Open the Goodnotes app on your device.
- On Android or Windows: Tap the menu icon (three horizontal lines) at the top right.
- On web: Log in to your Goodnotes account at goodnotes.com.
- Select your profile name or account settings.
- This is usually labelled "Account" or "My Account".
- Find and tap "Subscription" or "Billing".
- You will see your current plan, renewal date, and payment method.
- Tap "Manage subscription" or "Edit subscription".
- The button wording may vary slightly by platform.
- Select "Cancel subscription".
- Read any final prompts and confirm the cancellation.
- Take a screenshot of the cancellation confirmation page.
- This is your proof of cancellation for Yafee support records and dispute resolution.
After you tap confirm, Goodnotes will end your subscription at the end of your current billing cycle. You will retain access until that date, then your account will downgrade to the free tier. If the cancellation button is missing or the page does not load, contact Goodnotes support directly at support.goodnotes.com or escalate through Yafee's cancellation assistance service.
Cancel an app store subscription on apple devices
If you subscribed via the Apple App Store on iPhone, iPad, or Mac, you must cancel through Apple's system, not through Goodnotes itself. Apple handles all App Store subscription billing and cancellations.
- Open the Settings app on your Apple device.
- Tap your Apple ID name at the top of the screen.
- This takes you to your Apple account overview.
- Tap "Subscriptions".
- You will see all active and expired subscriptions linked to your Apple ID.
- Find "Goodnotes" in the list and tap it.
- This shows your plan details, renewal date, and billing history.
- Tap "Cancel subscription".
- Apple will ask you to confirm and may offer a discount to retain you.
- Confirm the cancellation.
- Take a screenshot showing the cancellation confirmation and the new status "Expires on [date]".
Apple processes the cancellation immediately, and Goodnotes will no longer charge your Apple ID after the current billing period ends. Your subscription access continues until the expiry date shown on screen.
Cancel a google play subscription on android
If you purchased your Goodnotes subscription via Google Play on Android, cancel through the Google Play app or website. Google handles Android app subscription billing.
- Open the Google Play app on your Android device.
- Tap the profile icon at the top right.
- This opens your Google account menu.
- Tap "Manage subscriptions" or "Payments and subscriptions".
- The exact label depends on your Android version.
- Find "Goodnotes" in the active subscriptions list.
- If Goodnotes does not appear, check "Inactive subscriptions" or "Expired subscriptions".
- Tap "Goodnotes" to open the subscription details page.
- You will see your plan, renewal date, and billing method.
- Tap "Cancel subscription".
- Google Play will display a cancellation reason form; you can skip this or provide feedback.
- Confirm the cancellation by tapping "Cancel subscription" again.
- Screenshot the confirmation page immediately.
Google Play will stop billing your registered payment method after the current billing period. Your Goodnotes access will continue until the subscription expiry date, at which point your account will revert to the free tier.
Cancel a microsoft store subscription on windows
If you purchased through the Microsoft Store on Windows, cancel using Microsoft's subscription management portal.
- Open a web browser and navigate to account.microsoft.com.
- Log in with the Microsoft account linked to your subscription.
- Use the same email and password you use for the Microsoft Store.
- Go to "Subscriptions" in the left sidebar.
- This shows all active Microsoft Store subscriptions.
- Find "Goodnotes" and click it.
- The subscription details page will open, showing renewal date and payment method.
- Click "Manage" or "Edit subscription".
- Select "Cancel" or "Turn off auto-renewal".
- Microsoft will ask you to confirm and may offer a discount.
- Confirm the cancellation and take a screenshot of the final status page.
Your Microsoft account will no longer be charged after the current subscription period ends, and Goodnotes access will expire on the date shown in your subscription details.
What to do immediately after cancelling
Cancelling Goodnotes is not the end of your responsibility; you should take practical steps to protect your data and confirm the cancellation took effect. After you tap cancel, your access to premium features continues until the renewal date, but your important notebooks could become inaccessible once the subscription expires.
Export and backup your notebooks
Before your subscription expires, export any notebooks you wish to keep. Goodnotes allows you to export documents as PDF, PNG, or proprietary .goodnotes5 format, but only while you have an active subscription. After expiry, your documents may become read-only or difficult to access if your plan included cloud sync.
- Open Goodnotes and locate the notebooks you want to keep.
- Select each notebook, then tap the export or share icon.
- On Apple devices, this is usually a square with an upward arrow.
- On Android, look for the three-dot menu and select "Export".
- Choose your export format (PDF is most universal).
- PDF exports are compatible with almost any device and application.
- Save the files to cloud storage (Google Drive, OneDrive, or iCloud) or email them to yourself.
- This ensures you retain access even if you delete the Goodnotes app.
- Verify the exported files on your backup service before your subscription expires.
Consequently, completing exports before your expiry date is non-negotiable if your notebooks contain important study notes, research, or creative work.
Monitor your billing statement for surprise charges
Even after you cancel, your bank or payment processor may take several days to reflect the cancellation. Check your statements weekly for the next month to confirm Goodnotes has not charged you again. If an unexpected charge appears after your cancellation date, contact your bank immediately to dispute it and request a refund through the chargeback process.
Furthermore, if Goodnotes charged you despite your cancellation, you can file a complaint with the Ministry of Domestic Trade and Cost of Living or lodge a chargeback with your credit card issuer. Yafee can guide you through the dispute process if you encounter this problem.
Uninstall the app if you will not use it
Deleting the Goodnotes app from your devices after cancellation prevents accidental re-subscription and removes the temptation to tap "buy" during a moment of weakness. Uninstalling also reclaims storage space on your device.
Refund eligibility and how to request money back
Your eligibility for a refund depends on when you cancel relative to your purchase date and how much you have used the service. Malaysian consumer law and Goodnotes' terms create two distinct scenarios.
Refunds during the statutory cooling-off period
If you cancel within 14 calendar days of your first charge and have not substantially used the subscription (meaning you have not downloaded or actively synced documents), you qualify for a full refund under the Consumer Protection Act 1999. To claim this refund, contact Goodnotes at the address provided in their Terms and Conditions: 1 Bartholomew Lane, London, EC2N 2AX, United Kingdom, or via their support portal. State clearly that you are requesting a refund under your statutory right of withdrawal and include your subscription receipt, cancellation confirmation, and purchase date.
Refunds after the cooling-off period
After 14 days or once you have actively used the service, refunds become discretionary. Goodnotes' published Terms and Conditions state that refunds for subscriptions cancelled before expiry are not guaranteed. Nevertheless, you can submit a refund request through support.goodnotes.com, explaining your circumstances. Yafee's experience assisting Malaysian users shows that Goodnotes sometimes grants partial refunds if you cancel within your first 30 days, especially if your usage is minimal.
Disputing charges through your bank
If Goodnotes refuses your refund request and you believe the charge was unauthorised or the service was misrepresented, you can dispute the transaction with your bank or credit card issuer. This process, called a chargeback, asks your financial institution to reverse the charge and investigate. Provide your bank with proof of cancellation and all correspondence with Goodnotes. This route is strongest if you can demonstrate that Goodnotes charged you after you cancelled or that you cancelled within your statutory cooling-off period.
Common cancellation mistakes and how to avoid them
You are not alone if cancelling a subscription feels unnecessarily complicated. Goodnotes' multi-platform design creates frequent confusion, but awareness of these pitfalls will protect you from repeat charges.
Mistake 1: cancelling in the wrong place
The most common error is cancelling inside the Goodnotes app itself when your subscription was actually purchased through Apple, Google, or Microsoft. This creates the illusion that you have cancelled, but the platform where your card was actually charged continues to bill you. Consequently, you must cancel in the exact platform where you subscribed: App Store cancellations happen in App Store settings, Google Play cancellations happen in Google Play settings, and so forth. Goodnotes' in-app cancellation button only works if you subscribed directly with Goodnotes on web, Android, or Windows.
Mistake 2: cancelling too close to your renewal date
Goodnotes requires at least one day notice before your renewal date to prevent the next charge. If you cancel on the same day as your renewal or after it has already processed, you will be charged for another year. Check your next billing date before you cancel, and complete the cancellation at least 48 hours in advance to account for processing delays.
Mistake 3: relying on email confirmation alone
Some cancellation methods send confirmation emails with delays, and these emails can land in your spam folder. Instead of waiting for email, take a screenshot of your cancellation confirmation page immediately after you tap confirm. This screenshot serves as proof for Yafee support, your bank, or the Ministry of Domestic Trade and Cost of Living if you need to dispute a charge later.
Mistake 4: deleting the app before confirming the cancellation
Uninstalling Goodnotes before you export your documents and confirm the cancellation through your payment platform can trap you. Your notebooks may become inaccessible, and you will have no way to verify that the cancellation succeeded. Always export your data and screenshot your cancellation confirmation before you delete the app.
Pricing comparison: understand what you are paying for
Malaysian users often cancel Goodnotes because they underestimated the annual cost or realised they did not need the paid tier. The table below compares the three main tiers to help you decide whether to keep, downgrade, or cancel.
| Feature | Free tier | Essential (RM57/year) | Pro (RM170/year) |
|---|---|---|---|
| Unlimited documents | No | Yes | Yes |
| Cloud sync (Goodnotes Cloud) | No | No | Yes |
| Cross-platform sync | No | No | Yes |
| AI tools | No | No | Yes (limited) |
| Export without watermark | No | Yes | Yes |
| Best for | Casual users | Single-device users | Multi-device professionals |
If you use Goodnotes only on one device (for example, an iPad or Android tablet), the Free tier or Essential plan covers your needs. The Pro tier (RM170 annually) is justified only if you actively work across Apple, Android, Windows, and web regularly. Many Malaysian users cancel Pro after realising they use only one device, switching to Essential instead. If you fit this category, consider downgrading rather than cancelling entirely if you still value the core note-taking functionality.
Goodnotes cancellation contact information
If you encounter issues cancelling through the standard methods, or if Goodnotes refuses to honour your cancellation, send a written cancellation notice to Goodnotes' registered address. This creates a documented record for the Ministry of Domestic Trade and Cost of Living if you need to escalate a dispute.
Primary cancellation address
Send formal cancellation notices to the address listed in Goodnotes' February 2025 Terms and Conditions:
Goodnotes Limited
1 Bartholomew Lane
London, EC2N 2AX
United Kingdom
Include your full name, email address, subscription plan, purchase date, cancellation request, and your request for written confirmation. Send this by registered mail or tracked courier so you have proof of delivery.
Alternative contact address
Goodnotes' more recent General Terms and EU Supplemental Terms (September 2025) reference an alternative address at 5 Churchill Place, Canary Wharf, London, E14 5HU. If the primary address does not respond within 14 days, resend your cancellation notice to this secondary address.
Online support route
For immediate assistance, visit support.goodnotes.com and submit a cancellation request through their help centre. Email support is typically slower (5-10 business days), but it provides written evidence of your request. Yafee recommends using both the email support channel and formal mail simultaneously to ensure your request is received and documented.
Summary: your next steps
Cancelling Goodnotes requires identifying your subscription platform, using the correct cancellation method, exporting your data, and monitoring your billing statement. Your legal rights under the Consumer Protection Act 1999 protect you within 14 days of your initial charge; after that window, cancellation is a contractual matter. Nevertheless, Yafee's team has assisted thousands of consumers cancel digital subscriptions like Goodnotes without facing disputes or unwanted re-charges. Start by taking a screenshot of your current subscription details, then follow the platform-specific steps outlined above. If you encounter resistance or unexpected charges after cancellation, contact the Ministry of Domestic Trade and Cost of Living or escalate through your bank's dispute process. Yafee's cancellation guides have helped thousands of users navigate exactly this situation, and we are here to help you avoid costly mistakes and reclaim your money if Goodnotes charges you improperly.