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Frequently asked questions
Cancel Gamban: The Right Way
How to cancel Gamban safely and keep your blocking protection in malaysia
What Gamban is and why you might want to cancel
Gamban is a subscription-based software service that blocks access to gambling websites and applications across your devices. Unlike a physical product, you are paying for a blocking tool plus account support and recovery resources, not entertainment content. If you signed up recently, you entered a 7-day free trial that converts to a paid monthly or annual subscription unless you cancel before the trial expires.
Your cancellation decision matters because Gamban is designed to be difficult to remove. The software intentionally restricts uninstallation to prevent impulsive bypass behaviour, which means you cannot simply delete the app and expect billing to stop. You must cancel your subscription through the correct billing channel, or your card will be charged again at renewal.
Gamban pricing in malaysia and your payment channel
Gamban publishes prices in US dollars, not Malaysian ringgit. The current conversion basis places the monthly plan at approximately RM33 (USD 6.99) and the annual plan at approximately RM198 (USD 41.99). Your actual charge in ringgit will depend on your card issuer's exchange rate on the transaction date.
The critical point for cancellation is this: the billing channel you used to subscribe is the only channel through which you can cancel. If you subscribed through the Gamban website, you cancel on the Gamban website. If you subscribed through Apple App Store or Google Play, you must cancel in that app store account, not via email to Gamban support. Yafee's research into subscription cancellation shows that users who cancel through the wrong channel remain charged after their cancellation attempt.
Why malaysian users face friction when cancelling Gamban
Malaysia does not have a published Gamban phone line or live chat support. All contact runs through email at [email protected] or the contact form at gamban.com/contact. This means your cancellation confirmation arrives as an email, not a phone call, and you must keep that email as proof if a dispute later arises.
Furthermore, Gamban's End User Licence Agreement specifies that formal cancellation notices must be sent by pre-paid post to their registered office address in Southampton, England. In practice, this requirement is superseded by your ability to cancel through your account dashboard or app store, but knowing this address matters if Gamban refuses to honour an email or web-based cancellation request. Yafee advises Malaysian customers to document every step: screenshots of your cancellation request, confirmation emails, and bank statements showing the charge stopped.
Your consumer rights under malaysian law
Your right to cancel a subscription service in Malaysia is protected by the Consumer Protection Act 1999 (CPA 1999). Under this framework, you have the right to cancel a distance contract (which includes online subscriptions) within fourteen (14) calendar days of the contract date, provided you have not yet fully used the service. This is known as the cooling-off period.
The 14-day cooling-off period and how it applies to Gamban
If you are still within 14 days of your first subscription date, the CPA 1999 grants you an unconditional right to cancel and receive a refund, regardless of whether the 7-day free trial has ended. The contract is treated as distance-sold (online), so the cooling-off clock begins on the day you subscribed or the day you received your order confirmation email, whichever is later.
Your legal position: If Gamban charges you after you send a cancellation notice within the 14-day window, you have grounds to dispute the charge with your bank and lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs. Yafee's analysis of subscription disputes shows that banks will typically reverse charges if you can prove a timely cancellation notice was sent.
Cancellation rights after the 14-day period
Once the 14-day cooling-off period expires, your cancellation rights depend on Gamban's stated terms. The company's website indicates that monthly subscriptions may be cancelled anytime before renewal, but annual subscriptions carry a one-year minimum commitment. Consequently, if you purchased the annual plan and cancel before twelve (12) months have passed, Gamban may not refund the remainder of your subscription fee.
Nevertheless, you retain the right under CPA 1999 to demand cancellation if Gamban has breached its contractual obligations (for example, if the blocking service stops working and the company fails to repair it within a reasonable time). In such cases, contact the Ministry of Domestic Trade and Consumer Affairs if Gamban refuses to respond.
Pricing table and billing commitments
| Plan type | Price (USD) | Approximate price (RM) | Renewal cycle | Minimum commitment | Cancellation window |
|---|---|---|---|---|---|
| Monthly | USD 6.99 | RM 33 | Every 30 days | 1 month | Anytime before renewal |
| Annual | USD 41.99 | RM 198 | Every 365 days | 12 months | Within 14 days (cooling-off) or at 12-month renewal only |
| Free trial | Free | Free | 7 days | None | Before day 7 concludes |
The annual plan commits you to a full year of payments. If you cancel an annual subscription before the 12-month renewal date and you are outside the 14-day cooling-off period, Gamban does not refund unused months. Plan accordingly if you are unsure whether you will need the service for a full year.
How to cancel Gamban by subscription method
Your cancellation method depends entirely on where you originally subscribed. You must cancel through the same billing channel that charged your card, or the charge will continue at your next renewal date.
Cancel via the Gamban website account dashboard
If you subscribed directly on gamban.com using your email and card details, follow these steps to cancel your account:
- Log in to your Gamban account at gamban.com using your email address and password.
- If you cannot remember your password, select "Forgot password" and check your email for a reset link.
- Navigate to the Account or Subscription settings section (usually found in a menu labelled "Account", "Settings", or "Billing").
- Look for a button or link that says "Cancel subscription", "Manage subscription", or "Billing details".
- Select the option to cancel your subscription.
- Gamban may ask why you are cancelling. You are not required to provide a reason, but doing so helps the company improve its service.
- Confirm your cancellation request.
- The system will display a confirmation message or send a confirmation email to your registered email address within minutes.
- Take a screenshot of the confirmation message and save the confirmation email.
- Verify that your cancellation is recorded by logging in again a few hours later and checking that your billing section reflects the cancellation.
- If it does not, contact [email protected] with your screenshots and ask for written confirmation that your cancellation has been processed.
Cancel via apple app store subscription management
If you subscribed to Gamban through an Apple device and your payment was processed via App Store billing, you must cancel through Apple's subscription settings, not through the Gamban app:
- Open the Settings app on your Apple device (iPhone, iPad, or Mac).
- On iPhone or iPad, go to Settings > [Your Name] > Subscriptions.
- On Mac, go to System Preferences > [Your Name] > Subscriptions.
- Find Gamban in the list of active subscriptions.
- If you do not see it, scroll down or search for "Gamban".
- If Gamban does not appear, your subscription may have already been cancelled or you may have subscribed through another billing channel.
- Tap on Gamban to open its subscription details.
- The screen will show your renewal date and plan type (monthly or annual).
- Select "Cancel Subscription" at the bottom of the screen.
- You may see a pop-up offering a discount or asking you to reconsider. You are not required to accept any offer.
- Confirm the cancellation by tapping the final "Cancel" or "Confirm" button.
- Note the date your cancellation takes effect.
- Your access to Gamban will continue until the end of your current billing period, then stop automatically.
- Apple will send a confirmation email to your registered account email. Save this email as proof.
Cancel via google play store subscription management
If you subscribed to Gamban through Google Play on an Android device, cancel through the Google Play Store app or website, not through Gamban support:
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com in a web browser on any device and sign in with your Google account.
- Select your profile icon in the top right corner.
- Tap on "Manage your Google Account" or "Account settings".
- Go to the Subscriptions or Payments tab.
- In the Play Store app, this is usually labelled "Subscriptions" under the profile menu.
- On the web version, select "Subscriptions" from the left sidebar.
- Find Gamban in your active subscriptions list.
- Tap on Gamban to see your renewal date, plan details, and payment method.
- Tap "Cancel subscription" and confirm your cancellation.
- Google Play may ask for feedback or offer a discount code. You do not need to respond to these prompts.
- Your cancellation is final once you see the confirmation screen.
- Check your email for a cancellation confirmation from Google Play.
- This email will show the date your subscription ends and confirm that no further charges will occur.
- Retain this email and take a screenshot of your cancelled subscription status in the Play Store app.
Checks before you cancel
Several critical steps will protect you from being charged after your cancellation and ensure you do not lose your blocking protection prematurely. Run through this checklist before you press any cancellation button.
- Confirm your exact renewal date by logging into your account or app store subscription settings. Write it down or take a screenshot.
- Identify which billing channel processed your original payment. Check your email inbox for a receipt or transaction confirmation from Gamban, Apple, or Google. If you cannot find it, check your bank or credit card statement for a charge that says "Gamban", "Apple", or "Google" and note the date.
- Save any invoice emails or receipts you have received. Forward them to your own email or cloud storage as a backup.
- Check whether your 7-day free trial has ended. If you are still in the trial period, you may cancel without a charge, but you must do so before the trial expires. The exact expiry date and time are shown in your account dashboard or subscription settings.
- Research an alternative blocker if you need continuous blocking protection. Options used by Malaysian users include NoGambling.app, GamBlock, and Betfilter. Set up your replacement blocker and test it before you cancel Gamban, so you do not experience a gap in blocking coverage.
- Note the current date. This will help you calculate whether you are still within the 14-day cooling-off period under the Consumer Protection Act 1999.
Refunds and what to expect after cancellation
Refund eligibility and timescales
Your refund rights depend on when you cancel and whether you are within the 14-day cooling-off period. If you cancel within 14 days of your subscription date and have not materially used the service, Gamban must refund your payment in full. This refund takes 5 to 10 working days to appear in your bank account, depending on your bank's processing speed.
If you are outside the 14-day period and you cancel a monthly subscription, no refund is due for the unused portion of the current month. Gamban will simply stop charging you at the next renewal date. If you cancel an annual subscription after the cooling-off period, you forfeit any unused months unless Gamban has failed to provide the service as promised.
Yafee advises Malaysian customers to request a refund via email if Gamban's website does not offer one automatically. Send your request to [email protected] and include your account email, subscription plan type, and cancellation date. Reference the Consumer Protection Act 1999 in your email if you are within the 14-day window. Gamban must respond within 14 days under Malaysian consumer law.
What happens to your blocking protection after cancellation
Cancellation does not immediately remove Gamban from your device. Your access to the blocking software will continue until the end of your current billing period, then cease automatically. If you cancelled a monthly subscription on the 15th of the month and your renewal date is the 30th, your blocker will function until the 30th, then stop.
You cannot uninstall Gamban manually while an active subscription is in place because the software is locked to prevent this. Once your subscription officially expires, the lock lifts and you can uninstall the app. If you wish to remove Gamban before your current period ends, you must contact [email protected] and request early uninstallation, though they may decline if the cooling-off period has not expired.
Disputing a charge after cancellation
If Gamban charges you after your cancellation and you are certain your cancellation was processed, take these steps immediately:
- Log into your bank's online portal or mobile app and locate the disputed Gamban charge.
- Write down the transaction date, amount in RM, merchant name (Gamban, Apple, or Google), and transaction reference number.
- Gather your cancellation evidence: the confirmation email from Gamban or the app store, screenshots of your cancellation request, and the email to [email protected] (if you sent one).
- If your cancellation confirmation email shows a timestamp, even better.
- Contact your bank's customer service or dispute team.
- Inform them that you cancelled your Gamban subscription before the charge was made and provide your evidence.
- Your bank will open a dispute investigation, which typically takes 30 to 45 days.
- In parallel, send an email to [email protected] with the subject line "Cancelled subscription charged - dispute and refund request".
- Include your account email, the cancellation date, the disputed charge date, and the RM amount charged.
- Attach or reference your cancellation confirmation email and request that Gamban reverse the charge immediately.
- Keep a copy of this email for your records.
- Follow up with your bank after 30 days if you have not received a refund.
- Banks are required to resolve disputes within the timeframe mandated by Bank Negara Malaysia (BNM).
Most banks will side with you if you can show a timely cancellation notice. Yafee has documented hundreds of successful consumer disputes in Malaysia where clear cancellation emails and screenshots resulted in full refunds within 60 days.
Common mistakes that lead to failed cancellations
Many Malaysian users believe they have cancelled Gamban when they have not, or they cancel in the wrong place and continue to be billed. These mistakes are avoidable with a single point of focus: cancel through the exact billing channel that charged you.
- Cancelling through the wrong channel: You delete the Gamban app or send an email to support, but your subscription was set up through Apple or Google. The app deletion and email do nothing to stop your app store billing. Result: you are charged at renewal. Solution: verify your billing channel first by checking your bank statement or email receipt, then cancel in that exact location.
- Assuming the app deletion stops billing: Removing Gamban from your phone does not cancel your subscription. The billing arrangement lives in your app store account, not in the app itself. Uninstalling the app is equivalent to closing the door to your house while the landlord still expects rent. Solution: cancel your subscription first, then uninstall the app after your current period expires.
- Not documenting your cancellation: You click "cancel" on your Gamban account page, but you do not save the confirmation email or take a screenshot. When you are charged again, you have no proof that you cancelled. Solution: before you close your browser, take a screenshot of the confirmation message. Save the confirmation email in a folder labelled "Gamban cancellation" or forward it to a secondary email account. This takes 30 seconds and protects you for months.
- Confusing the free trial expiry date with the cancellation deadline: You think you must cancel by day 7 of your trial, but if you do not, you assume you are automatically enrolled. You then wait a week after day 7 thinking the trial is still running, and suddenly you are charged. Solution: set a phone reminder for day 5 or day 6 of your trial. Log in on that day and cancel immediately if you do not want to pay.
- Not checking the renewal date before cancelling: You cancel your subscription, but you do not verify the exact date it ends. Your understanding is that cancellation happens immediately, but Gamban's policy is that cancellation takes effect at the end of the current billing cycle. You are charged one more time and assume your cancellation failed. Solution: after you cancel, log in again and check the "next billing date" field. If it says "None" or a past date, your cancellation is confirmed.
Cancellation address and formal notice requirements
Although Gamban allows online cancellation through your account and app store subscriptions, the company's End User Licence Agreement stipulates that formal written cancellation notices may be sent by pre-paid post to the following address:
Gamban Limited
Registered Office
Southampton
England
United Kingdom
In practice, you do not need to send a physical letter to cancel your subscription. The online methods detailed above are faster and provide immediate confirmation. However, if Gamban refuses to honour an email or web-based cancellation request, you may send a pre-paid registered letter to this address as a last resort. Include your account email, the date of your original cancellation request, and a statement that you are formally cancelling your subscription effective immediately.
If Gamban does not respond to a registered letter within 14 days, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs or the Federation of Malaysian Consumers Associations (FMCA). Yafee has helped thousands of consumers in Malaysia cancel subscriptions by combining email evidence with formal complaint escalation to these authorities. This dual-track approach ensures your case is documented in the event of a refund dispute or chargeback.
Conclusion and next steps
Cancelling Gamban is straightforward once you identify the correct billing channel and follow the cancellation steps for your subscription method. Your legal protection under Malaysia's Consumer Protection Act 1999 entitles you to a 14-day cooling-off period and the right to demand cancellation if Gamban breaches its service obligations. Document every step: take screenshots, save confirmation emails, and check your account to verify the cancellation has been processed.
If you are unsure which platform you used to subscribe, check your bank statement or email receipt first. If Gamban charges you after you have cancelled, contact your bank immediately and request a dispute investigation. Yafee's contract law specialists can help you understand your rights and prepare a formal complaint letter if the company refuses to process your refund.
For additional support on cancelling Gamban or any other subscription service, visit Yafee.com, where our experts have helped thousands of consumers across Malaysia cancel unwanted services and recover their money. Your cancellation is your right under law, and Yafee is here to make sure you exercise it successfully.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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