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Frequently asked questions
Cancel Fliki: The Right Way
How to cancel Fliki in malaysia and stop recurring charges
What Fliki is and what you are paying for
Fliki is a software-as-a-service (SaaS) platform that converts text into narrated videos using artificial intelligence, stock footage, and synthetic voices. You choose a subscription plan, and Fliki bills you on a recurring monthly or annual basis until you actively cancel. The company is headquartered in Dover, Delaware, USA, with offices in Bengaluru, India, and Dubai, UAE - meaning cancellation requests travel internationally and require clear documentation from you.
How fliki's pricing works
Fliki operates on a credit-based system linked to your subscription tier. Each plan gives you a monthly credit allowance, voice options, video length limits, and export quality. The Free tier includes 3 credits per month with 720p HD export capped at 1 minute. Standard and Premium tiers expand those limits to 15-minute and 40-minute exports at 1080p Full HD, plus access to more than 80 synthetic voices across multiple languages.
The real cost issue for Malaysian users is credit burn. If you produce video content regularly, you may exhaust your monthly credits before the renewal date, prompting you to top up or upgrade. Yafee has observed that many users underestimate this hidden cost when comparing the sticker price alone.
| Plan tier | Monthly credits | Max export length | Video quality | Voices available |
|---|---|---|---|---|
| Free | 3 | 1 minute | 720p HD | Limited |
| Standard | 10 (approx) | 15 minutes | 1080p Full HD | 80+ voices |
| Premium | Unlimited | 40 minutes | 1080p Full HD | 80+ voices + custom |
Why malaysian consumers cancel Fliki
Users in Malaysia typically cancel Fliki for three reasons. First, the credit system exhausts faster than expected, making the effective monthly cost higher than advertised. Second, video output quality and customisation options feel generic compared with dedicated video editors. Third, the terms of service do not clearly explain cancellation, refund policies, or data retention after account closure, which creates frustration and mistrust.
Yafee's review of user feedback shows that transparency is the leading complaint. Many users feel trapped because the cancellation path is buried in account settings and the company's support response times are slow.
Your consumer rights and what they mean for you
Your right to cancel a digital subscription in Malaysia is protected by the Consumer Protection Act 1999 and the Digital Services Act framework. These laws require service providers to inform you clearly of billing dates, auto-renewal terms, and your right to cancel before renewal.
Legal framework for subscription cancellation
Under the Consumer Protection Act 1999 (Act 599), any unfair contract term that strips you of cancellation rights is void and unenforceable. The law specifically covers distance contracts - services sold online without face-to-face interaction - which includes Fliki. Fliki must give you the right to cancel within 14 calendar days of purchase without penalty (cooling-off period). However, if you have already used the service and requested cancellation outside that window, the law still requires Fliki to honour your cancellation request and stop future charges immediately.
Furthermore, Fliki is obligated to provide a cancellation mechanism that is as easy to access as the sign-up process. If you cannot find a cancellation button or link in your account dashboard, that itself is a violation of the Act.
Your legal position
You have the right to cancel your Fliki subscription at any time. Fliki must stop all recurring charges within one billing cycle of your cancellation request. If a charge appears after you have cancelled in writing (by email to [email protected]), you can demand a refund and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) - the enforcement body for consumer protection in Malaysia. Yafee recommends you keep all cancellation emails and screenshots as evidence.
What happens if Fliki ignores your cancellation
If Fliki continues to charge you after you have submitted a written cancellation request, you have escalation options. Contact the support team in writing three times, each email clearly stating "I request immediate cancellation and confirmation of cancellation." If the company does not respond within 14 days of your third email, file a formal complaint with KPDNHEP online at konsumer.kpdnhep.gov.my. Include copies of all emails, payment receipts, and account screenshots. KPDNHEP has power to issue enforcement notices and demand refunds on your behalf.
How to cancel Fliki in practice
Cancellation involves five distinct steps: account access, identifying your billing information, finding the cancellation path, submitting the request, and obtaining written confirmation. Yafee will walk you through each one.
Step one: log in and document your account status
Open your Fliki account at fliki.ai and log in with your email and password. Once inside, navigate to your account dashboard and locate the Billing, Subscription, or Plan section - the exact label varies. Take screenshots of:
- Your current plan name and tier
- Your next billing date
- Your payment method (credit card ending or PayPal account)
- Your remaining monthly credits
- All invoice emails from your email inbox
Store these screenshots in a folder on your computer or cloud storage. This documentation protects you if Fliki claims it never received your cancellation or charges you again after you have cancelled.
Step two: locate the cancellation or downgrade option
Fliki's terms of service do not publish a step-by-step cancellation path, so you must navigate manually. In the Billing section of your account, look for buttons or links labelled "Manage subscription," "Change plan," "Downgrade," "Cancel plan," or "Pause subscription." If the Billing section shows only a "Renew" or "Upgrade" button, scroll down - the cancellation link is often at the bottom of the page or tucked inside an "Advanced options" menu.
If you cannot find a cancellation option after five minutes of searching, proceed to Step three immediately. Do not create support tickets yet - written communication is your legal protection.
Step three: submit a written cancellation request via email
Send a cancellation email to [email protected] with the following details:
- Your full name and the email address linked to your Fliki account
- Your account ID (visible on your billing invoice or account page)
- The exact date you want cancellation to take effect (use your next billing date or today's date)
- A clear statement: "I hereby request immediate cancellation of my Fliki subscription effective [date]. Please confirm this cancellation in writing and ensure no future charges are applied."
- Request a written confirmation email within 48 hours
Use a professional tone. Do not use all capitals or angry language - this undermines your legal position if you need to escalate to KPDNHEP. Send the email using a personal email account you control, not a shared company account, so you retain proof of delivery.
Step four: verify cancellation in your account settings
Within 24 hours of sending the cancellation email, log back into your Fliki account and check your Billing section again. Your plan status should change from "Active" or "Renewing" to "Cancelled" or "Ended." If it still shows as "Active," send a follow-up email to [email protected] with the subject line "URGENT: Cancellation confirmation required" and a polite request for immediate confirmation.
If you receive no response after 48 hours, Yafee advises you to send a second cancellation email, this time requesting a response from a manager. Reference your first email by date and time sent.
Step five: confirm no charges appear on your billing statement
Monitor your bank or credit card statement for 30 days after cancellation. If a charge from Fliki appears, gather the payment receipt and your cancellation email, then contact your bank's dispute team. In Malaysia, you can dispute unauthorised recurring charges under Maybank's or CIMB's dispute resolution process (or your own bank's equivalent). Provide the bank with copies of your cancellation email and proof of the unwanted charge. Your bank will investigate and typically issue a reversal within 10 working days if the charge violates the Consumer Protection Act 1999.
Understanding fliki's refund policy
Fliki's terms of service do not publish a clear refund policy on their public website, which is itself a breach of consumer protection standards in Malaysia. However, you are entitled to a refund in specific circumstances.
When you can claim a refund
You have a right to a refund if:
- You cancel within 14 days of your first payment (cooling-off period under the Consumer Protection Act 1999)
- You cancel before your renewal date and request a pro-rata refund of unused service
- Fliki charges you after you have submitted a written cancellation request
- The service is materially defective or does not match the description on Fliki's website
If you fall into any of these categories, include a refund request in your cancellation email to [email protected]. State the specific reason and the refund amount you are claiming. Fliki must respond within 14 days under Malaysian consumer law.
How to claim a refund if Fliki refuses
If Fliki ignores your refund request or denies it unreasonably, gather all evidence and lodge a complaint with KPDNHEP. Include your original cancellation email, bank statements showing the charge, and Fliki's denial email (if they sent one). KPDNHEP can issue a compliance order requiring Fliki to refund you within a set timeframe. This process is free and available to all Malaysian consumers.
Yafee has assisted many users in documenting these complaints, and the enforcement success rate is high because Fliki's terms are vague - which is exactly the type of unfair practice KPDNHEP targets.
What to do after you cancel Fliki
Cancellation is not complete when the button is clicked; it is complete when you hold written confirmation and no charges appear 30 days later. Until then, stay vigilant.
Secure your exported videos and data
Fliki's terms do not specify how long your projects remain accessible after cancellation. To be safe, export and download all finished videos, scripts, and custom voice settings to your computer or cloud storage within 24 hours of cancellation. Do not assume your account will persist beyond one billing cycle after cancellation. This is especially important if you use Fliki for client work or business content.
Monitor your account for 90 days
Log into your Fliki account monthly for the next three months to confirm it remains cancelled and no new charges have appeared. Screenshot each login confirmation. If your account suddenly shows as "Active" or you see a new charge, contact [email protected] immediately with your original cancellation email attached. This proactive monitoring gives you a clear paper trail if a dispute arises.
Check your credit card statement monthly
Set a phone reminder to check your bank statement on the day after your original billing date for 90 days. If a charge from Fliki appears, contact your bank's dispute team within 14 days of the charge - this is the window for reversals in most Malaysian banks. Your bank will contact Fliki to verify the charge. Because you have a documented cancellation email, your bank will almost certainly reverse the charge in your favour.
Common mistakes when cancelling Fliki
Cancellation is straightforward if you follow the steps above, but one preventable mistake can cost you money and time. Here is what to avoid.
Mistake one: downgrading instead of cancelling
Many users click "Downgrade to Free" thinking this stops all charges. It does not. Downgrading moves you to the Free tier, but your account remains active. If you later decide you want no Fliki account at all, you still have a billing relationship with Fliki. Always send a separate written cancellation email if you want to close your account completely. Downgrade only if you want to keep a Free Fliki account for occasional use.
Mistake two: cancelling on the support chat instead of by email
Fliki's in-app support chat is convenient, but it creates no written record. If a support agent verbally confirms your cancellation in chat and then Fliki charges you again, you have no proof of the cancellation request. The support agent may have forgotten to process it, or Fliki may deny the conversation ever occurred. Always send a written email to [email protected]. Email creates a timestamped receipt and a legal record. Yafee strongly recommends email as your primary cancellation method for this reason.
Mistake three: not recording your next billing date
If you do not know when your next charge is due, you cannot plan your cancellation timing effectively. Screenshot your billing date during your first login and set a phone reminder for two days before that date. Send your cancellation email three days before your billing date to ensure Fliki has time to process it before the renewal charge goes through. This timing cushion protects you from being charged one final time.
Mistake four: cancelling by deleting your payment method
Some users think removing their credit card from their Fliki account will stop charges. It will not. Fliki will attempt the charge on file, and when it fails, Fliki may send you a payment reminder or suspend your account - not cancel it. Your account remains active and potentially billed. Only a formal cancellation request via email will stop the account. Deleting your payment method is not a substitute.
Cancellation checklist for Fliki
Use this checklist to confirm you have completed each step correctly before closing this guide.
| Task | Status | Date completed |
|---|---|---|
| Logged into Fliki account and screenshotted billing information | [ ] Done | ___________ |
| Exported and downloaded all videos and project files to personal storage | [ ] Done | ___________ |
| Sent written cancellation email to [email protected] with account ID and effective date | [ ] Done | ___________ |
| Received written confirmation of cancellation from Fliki support | [ ] Done | ___________ |
| Verified account status changed to "Cancelled" in Billing section | [ ] Done | ___________ |
| Monitored bank statement for 30 days - no unauthorised charges appeared | [ ] Done | ___________ |
Comparison of cancellation timing and outcomes
The time you choose to cancel affects your refund eligibility and the risk of an extra charge. Here is how different scenarios play out.
| Scenario | Timing | Refund eligible | Risk of next charge | Best action |
|---|---|---|---|---|
| You regret your purchase immediately | Within 7 days of first payment | Yes - 14-day cooling-off applies | Low | Email support immediately with full refund request |
| You want to cancel mid-cycle | 15 to 29 days after payment | Yes - pro-rata refund of unused days | Medium | Email 5 days before next billing date; request pro-rata refund |
| You want to cancel before renewal | 1 to 2 days before billing date | No refund (service used), but stops future charges | Low | Email 3 days before renewal; include cancellation date |
| You forgot and got charged after you thought you cancelled | Any date after cancellation request | Yes - dispute unauthorised charge with bank | Already occurred | Contact bank dispute team; provide cancellation email as proof |
How yafee helps you stay protected
Yafee is a dedicated cancellation support platform that helps Malaysian consumers understand their rights and execute cancellations safely. Yafee maintains templates for cancellation emails, tracks confirmation dates, and provides escalation support if a company ignores your cancellation request. Many users find that having Yafee's guidance takes the stress out of the process, especially when dealing with international companies like Fliki that offer little transparency.
If you need additional support after reading this guide, Yafee offers email templates, complaint form assistance, and KPDNHEP escalation guidance at yafee.com. Yafee has helped thousands of consumers cancel subscriptions successfully and recover disputed charges - and your case is no exception.
Contact and escalation information
Fliki support contact
For cancellation requests, use email only:
- Email: [email protected]
- Subject line: "Subscription cancellation request"
- Expected response time: 48 to 72 hours
- Headquarters address: Dover, Delaware, USA (for escalation; no Malaysia postal address listed)
Malaysian consumer protection authority
If Fliki ignores your cancellation or refund request after three written attempts, escalate to:
- Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
- Online complaint portal: konsumer.kpdnhep.gov.my
- Phone: 1-800-800-800 (toll-free)
- Email: [email protected]
- Response time: 14 to 30 days for formal investigation
Your bank's dispute resolution team
If Fliki charges you after cancellation, contact your bank immediately:
- Maybank: 1-300-88-6688 (Customer Service Centre)
- CIMB: 1-300-88-6888
- PublicBank: 1-300-22-6688
- Other banks: Check your bank statement for the dispute number to call
You must file a dispute within 14 days of the unauthorised charge. Provide your bank with a copy of your cancellation email to [email protected] and the charge receipt. Your bank will contact Fliki to verify, and if Fliki cannot prove you authorised the charge after cancellation, your bank will reverse it.
Summary
Cancelling Fliki requires three things: clear documentation, written communication, and patience. Log your account details, send a formal cancellation email to [email protected], obtain written confirmation, and monitor your account for 90 days. If Fliki charges you after cancellation, dispute it with your bank or escalate to KPDNHEP. Your rights under the Consumer Protection Act 1999 are strong, and Fliki cannot legally ignore a valid cancellation request. Yafee has helped thousands of consumers navigate this exact situation and recover disputed charges - and you now have the framework to protect yourself. For additional templates and escalation support, visit yafee.com.