Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Filmigo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Filmigo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Filmigo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Filmigo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Filmigo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Filmigo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Filmigo refuses your cancellation.
Frequently asked questions
Cancel Filmigo: The Right Way
How to cancel Filmigo and stop recurring charges in malaysia
What Filmigo is and why you might need to cancel
Filmigo is a mobile video editing application that combines basic editing tools with a freemium subscription model. The service offers a free plan at RM0.00 per month alongside premium features accessed through in-app purchases and recurring subscriptions. Users in Malaysia subscribe to unlock advanced templates, music libraries, filters, and editing effects that accelerate video production without requiring desktop software expertise.
The critical issue for Malaysian users is billing control. Filmigo operates on automatic renewal: your subscription renews at the end of each billing period unless you cancel at least 24 hours before the renewal date. That single contractual requirement is the reason most cancellation disputes arise. Many users assume deleting the app stops charges. It does not. The subscription continues to renew independently of the app installation status.
Furthermore, if you joined Filmigo through a free trial, the service automatically converts that trial into a paid subscription unless you stop it before the trial period closes. This automatic conversion is disclosed in Filmigo's General Terms and Conditions, but the timing window is tight and easy to miss. Consequently, you may see an unexpected charge on your card or App Store / Google Play billing statement weeks after your trial signup.
Common subscription plans and what they cost
Filmigo pricing varies by platform and region. Pricing is not uniformly published across all sources, which means you should capture a screenshot of your exact plan name, cost, and next billing date before you cancel. This evidence protects you if a dispute arises later.
| Plan type | Approximate cost (MYR) | Billing cycle | What you get |
|---|---|---|---|
| Free plan | RM0.00 | Ongoing | Basic video editing, limited music, standard filters |
| Premium monthly | RM29-49 | Monthly | Full template library, ad-free export, music rights |
| Premium annual | RM149-199 | 12 months | Best value; same features as monthly |
| In-app purchases | RM5-15 per item | One-time | Individual music tracks, filters, transitions |
Prices fluctuate by region and promotion. Always screenshot the plan screen within the Filmigo app or your App Store/Google Play account before confirming purchase. This record becomes crucial if you need to dispute a charge later with Yafee or your payment provider.
Your legal position as a malaysian consumer
Your right to cancel Filmigo is protected by two legal frameworks in Malaysia: the Consumer Protection Act 1999 and the Distance Selling Rules under that Act.
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (any service sold remotely-including apps and subscriptions) within 14 days of purchase, provided you have not yet used the service substantially. However, if you have downloaded and used Filmigo's premium features, you may lose the right to a refund under the cooling-off period, because the service has been partially consumed. The law assumes digital products carry less cooling-off protection than physical goods once delivery and use have begun.
Nevertheless, you retain the right to cancel the subscription itself at any time, subject to the cancellation clause in Filmigo's terms. Filmigo's terms state that subscriptions renew automatically, but you can halt future renewals by cancelling before the 24-hour threshold before your next billing date. This is your statutory right under the Consumer Protection Act 1999.
Your legal position
You can cancel Filmigo at any time by following the cancellation procedure outlined in the service's terms and conditions. You are entitled to stop future charges by cancelling before the next renewal date. However, refunds for charges already processed depend on whether you cancelled within the cooling-off period (14 days from purchase) and whether the service has been substantially used. If Filmigo refuses to process a cancellation or disputes your refund claim, you may escalate to the Federation of Malaysian Consumers Associations (FMCA) or lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK), which enforces consumer protection law in Malaysia.
How to cancel Filmigo step by step
Cancellation methods depend on where you subscribed: directly through Filmigo's website, via the iPhone App Store, or through Google Play on Android devices.
Step 1: record your subscription details before cancelling
Document everything before you begin cancellation. This protects you if a charge appears after you thought you had cancelled, or if you need to dispute a billing error with Yafee or your bank.
- Open Filmigo or your App Store/Google Play account and take a screenshot of:
- Plan name and cost
- Next renewal date and time
- Current subscription status (active, trial, or paused)
- Your account email and subscription ID (if visible)
- Find and save your most recent receipt or transaction ID:
- Check your email for a receipt from Filmigo, Apple, or Google
- Log into your App Store or Google Play account and export receipts
- Check your credit card or debit card statement for the transaction
- Back up any videos or assets you need:
- Export drafts and finished projects from Filmigo to your device storage
- Download any music or media you purchased separately
- Confirm where you subscribed:
- Did you sign up on the Filmigo website or app?
- Did you purchase through the Apple App Store?
- Did you purchase through Google Play?
Step 2: cancel through filmigo's account settings (web subscription)
If you subscribed directly through Filmigo's website or within the app using a card or email login, use the account settings method.
- Open Filmigo and log in with your email and password.
- Tap or click the profile icon or menu icon (three horizontal lines) in the top-left or top-right corner.
- Select "Account Settings" or "Settings".
- Look for "Subscription", "Billing", "Payment Method", or "Plans".
- Tap "Cancel Subscription" or "Manage Subscription".
- Filmigo may ask why you are cancelling. Select a reason (optional).
- Review the cancellation summary and confirm by tapping "Cancel" or "Confirm Cancellation".
- Take a screenshot of the cancellation confirmation page showing the date and time of cancellation.
- Check your email within 5 minutes for a cancellation confirmation from Filmigo.
In accordance with Filmigo's terms, your subscription will not renew at the next billing date. Your access to premium features continues until the end of your current billing period, after which your account reverts to the free plan.
Step 3: cancel through the apple app store (iPhone or iPad)
If you subscribed through the App Store, you must cancel within the App Store app, not in Filmigo itself. App Store subscriptions are managed separately by Apple.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Tap "Subscriptions".
- Tap "Filmigo" in the list.
- Tap "Cancel Subscription" or "Edit Subscription".
- If prompted, select a reason for cancellation.
- Tap "Cancel Subscription" again to confirm.
- Apple will send a cancellation email to your Apple ID email address within minutes.
- Screenshot the confirmation page.
Your subscription ends at the next renewal date. You retain access to premium features until that date arrives.
Step 4: cancel through google play (Android)
If you subscribed via Google Play on an Android device, cancel within the Google Play app or Google Play website.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap "Manage your subscriptions".
- Tap "Filmigo".
- Tap "Cancel subscription".
- Select a reason (optional) and tap "Continue".
- Tap "Cancel subscription" one more time to confirm.
- Google will email a cancellation confirmation to your Google account email.
- Screenshot the confirmation.
Alternatively, visit play.google.com from a web browser, log in, navigate to "Manage subscriptions", find Filmigo, and cancel from there. Both methods are equally valid.
Step 5: cancel by email (if the above methods fail)
If you cannot cancel through the app or app store, contact Filmigo directly. Email is the primary contact method available to Malaysian users.
- Send an email to [email protected] (note: this is the official support email listed in Filmigo's terms).
- Include in your email:
- Your full name and account email address
- Your subscription plan name and cost
- Your next renewal date (from your screenshot)
- A brief statement: "I wish to cancel my Filmigo subscription effective immediately."
- Attach your screenshots of your billing details and payment receipt
- Use subject line: "Request to cancel Filmigo subscription - [Your email address]".
- Send from the email address linked to your Filmigo account.
- Allow 5 to 7 business days for a response.
- If Filmigo does not respond within 10 days, escalate to your payment provider or Yafee.
An alternative contact method listed in some Filmigo documentation is a phone line: +41 (0)56 426 15 33 (Switzerland-based). However, this number may not support Malaysian customers or languages other than German or English. Email remains the most reliable method for Malaysian users.
What happens after you cancel Filmigo
Understanding what occurs after cancellation prevents confusion and helps you monitor whether the service honoured your request.
Immediate effects of cancellation
The moment you confirm cancellation, Filmigo flags your subscription for non-renewal. You do not lose access immediately. In accordance with Filmigo's standard practice, your premium features remain available until the end of your current billing period. For example, if you subscribed on 1 March with a monthly cycle and cancelled on 10 March, you retain premium access until 1 April.
After your billing period ends, your account automatically downgrades to the free plan. You can still use Filmigo to edit videos, but you lose access to the premium templates, music library, and ad-free export features.
Refund eligibility
Refunds depend on whether you meet the Consumer Protection Act 1999 cooling-off criteria. You are eligible for a full refund if:
- You cancelled within 14 days of your initial purchase, and
- You have not substantially used the premium features.
If you subscribed, received a free trial, and then were charged, the 14-day period runs from the date of your first charge-not from the date you signed up for the trial. If you have already been charged multiple times, only the most recent charge may fall within the 14-day window.
To request a refund, reply to your cancellation confirmation email from Filmigo or contact them directly using the email address above. Provide your receipt number, the date of the charge you dispute, and a clear statement that you wish to request a refund under the Consumer Protection Act 1999 cooling-off period. Filmigo should respond within 30 days.
If Filmigo refuses your refund claim, you may escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Cost of Living. Yafee can also guide you through the escalation process.
Final charge verification
Watch your bank account, credit card statement, and App Store/Google Play billing for 30 days after cancellation. You should see no further charges after your final renewal date passes. If a charge appears after your cancellation date, contact Filmigo immediately and request a reversal, citing your cancellation confirmation as evidence.
Common mistakes to avoid when cancelling Filmigo
Thousands of Filmigo users worldwide have cancelled successfully by avoiding these pitfalls. You can too.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling Filmigo does not cancel your subscription. The app and the subscription are separate. Your payment method remains linked to your account, and your subscription renews on schedule regardless of whether the app is installed on your device. You must explicitly cancel the subscription through the account settings, App Store, Google Play, or email as outlined above.
Mistake 2: cancelling too close to the renewal date
Filmigo's terms require cancellation at least 24 hours before the next billing date. If you cancel within 24 hours of renewal, the charge may already have processed. Once charged, request a refund separately using the email method above. Do not assume the 24-hour rule is flexible; Filmigo's automated billing system processes charges on the exact renewal date and time stored in your account.
Mistake 3: cancelling on the wrong platform
If you subscribed via the Apple App Store, cancelling within the Filmigo app does nothing. You must cancel inside the App Store. Similarly, Google Play subscriptions must be cancelled within Google Play, not in the Filmigo app. Mixing up the cancellation location is the second-most common reason users think they have cancelled but are still charged.
Mistake 4: not keeping cancellation confirmation
Always screenshot your cancellation confirmation. If Filmigo charges you again after cancellation, your screenshot proves you took action. Without this evidence, disputing a charge with your bank or credit card company becomes harder. Save your confirmation email from Filmigo, Apple, or Google as well.
Mistake 5: assuming the free trial ends automatically
Filmigo's free trials do not expire by themselves. The trial converts to a paid subscription unless you cancel before the trial window closes. If you were billed unexpectedly, check the trial start date in your account or receipt. If that date was fewer than 14 days ago, you are still within the cooling-off period and eligible for a refund under Malaysian consumer law.
Comparison: Filmigo versus similar video editing apps
Understanding how Filmigo's cancellation process compares to alternatives helps you make an informed decision about whether to resubscribe in future.
| Service | Cancellation ease | Refund policy | Free plan quality |
|---|---|---|---|
| Filmigo | Moderate (in-app or email) | 14-day cooling-off if not used | Solid basic editing |
| CapCut | Easy (in-app, no subscription required) | Free app; no subscription | Excellent full editing |
| InShot | Moderate (in-app or app store) | 14-day cooling-off by policy | Decent with watermark |
| Adobe Premiere Rush | Moderate (account settings) | 30-day cooling-off | Very limited |
| Kinemaster | Difficult (requires email contact) | Limited; refunds rare | Limited features |
Filmigo sits in the middle of the market for both cancellation clarity and refund generosity. Its in-app cancellation path is more direct than Kinemaster but less seamless than CapCut (which does not require subscription at all). If subscription fatigue is a concern, CapCut may be worth trying first.
Pricing summary for malaysian users
Before you resubscribe or choose a different service, review this pricing snapshot specific to Malaysia:
| Plan | Price (MYR) | Best for | Cancellation required? |
|---|---|---|---|
| Free | RM0 | Casual editing, testing | No |
| Monthly premium | RM29-49 | Short-term users | Yes, before renewal |
| Annual premium | RM149-199 | Power users saving cost | Yes, if unhappy within 14 days |
| In-app purchases | RM5-15 | One-time music/filters | No (one-time charge) |
Prices shown are approximate and subject to promotion. Always confirm the exact price before confirming purchase. If you are a first-time subscriber in Malaysia, Yafee recommends starting with the monthly plan to test whether Filmigo suits your needs before committing to an annual subscription.
How yafee helps you manage subscription cancellations
Yafee (yafee.com) is a contract law specialist platform designed to help Malaysian consumers navigate subscription cancellations, disputes, and refund claims. If cancelling Filmigo becomes complicated-if the company ignores your request, charges you after cancellation, or refuses a refund-Yafee provides templates, escalation guidance, and clear procedural advice grounded in the Consumer Protection Act 1999.
Yafee has helped thousands of consumers cancel problematic subscriptions across digital services, streaming platforms, and software applications. Our contract law specialists translate complex terms into plain action steps, so you know exactly what your rights are and how to enforce them.
If Filmigo does not respond to your cancellation email within 10 business days, or if a charge appears after your cancellation date, Yafee can help you prepare a formal dispute letter to send to Filmigo and advise you on escalation to the Federation of Malaysian Consumers Associations or the Ministry of Domestic Trade and Cost of Living.
Visit Yafee.com to explore templates for refund requests, cancellation letters, and payment dispute resolutions-all tailored to Malaysian consumer law and no-cost to use.
Contact details and escalation routes
If you need to cancel Filmigo or escalate a dispute, use these verified contact methods:
Direct contact with Filmigo
- Email: [email protected]
- Phone (Switzerland-based): +41 (0)56 426 15 33
- Cancellation method: In-app account settings, App Store, Google Play, or email request
- Response time: 5 to 10 business days for email
Malaysian consumer protection authorities
- Federation of Malaysian Consumers Associations (FMCA): Handles subscription and billing complaints nationwide. Submit complaints online or visit a local FMCA office.
- Ministry of Domestic Trade and Cost of Living (KPDNKK): Enforces the Consumer Protection Act 1999. File formal complaints if Filmigo ignores your cancellation or refund request.
- Your bank or payment provider: If Filmigo charges you after cancellation, dispute the charge through your credit card company or bank using the chargeback process.
If you need help
Yafee (yafee.com) offers free guidance on subscription cancellations and consumer disputes under Malaysian law. Our contract specialists can review your cancellation attempt, help you draft a dispute letter to Filmigo, and advise you on escalation if the company refuses to respond. Yafee has helped thousands of consumers cancel digital subscriptions and recover unwanted charges-no retainer, no upfront cost.
Cancelling Filmigo is straightforward once you understand the three key rules: cancel through the correct platform (app, App Store, or Google Play), meet the 24-hour advance notice deadline, and keep your cancellation confirmation. By following the step-by-step procedure above and using the contact methods provided, you will stop unwanted charges and regain control of your billing. Yafee is here to support you if Filmigo disputes your cancellation or refuses a refund.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Filmigo?
Join over 30,000 users who already trust us.