How to cancel Faceapp pro in malaysia: your legal rights and step-by-step guide

What Faceapp is and why you might want to cancel

Faceapp is a mobile photo editing application that uses artificial intelligence to transform facial features in your photographs. The app offers filters for ageing effects, hairstyle changes, makeup application, gender transformations, and portrait refinement. Users subscribe to Faceapp Pro to unlock the complete filter library and remove watermarks from edited images.

In Malaysia, Faceapp operates as a freemium service: the basic version is free, but you pay for Pro features through your device's app store-either Apple App Store or Google Play Store. This billing structure is critical to understand because it affects how you cancel. You do not manage your subscription through Faceapp's website or a direct billing portal. Instead, your payment is linked to your Apple ID or Google account, and cancellation happens there, not within the app itself.

Why malaysian users struggle to find the cancel button

Faceapp does not display a visible cancellation option inside the app or on its website. This design choice frustrates many users, who expect to find a "Cancel Subscription" button in their account settings. Faceapp's own support documentation states clearly that subscription management must occur through the platform where you purchased the subscription-the App Store or Google Play-not through Faceapp itself. Many users miss this detail and spend time searching for a cancel option that does not exist in the app.

Understanding what you pay for with Faceapp pro

Faceapp Pro gives you access to the complete suite of editing tools and removes the watermark that appears on free images. You are not paying for a separate service; you are paying for full access to the existing app's features.

Pricing varies because Apple and Google localise rates into Malaysian Ringgit (RM) based on currency conversion and regional market conditions. Your exact charge depends on the store's current exchange rate and promotional offers at the time of purchase.

Your consumer rights and what the law protects

As a consumer in Malaysia, your cancellation rights are protected by the Consumer Protection Act 1999 (CPA 1999), which governs unfair contract terms and consumer transactions. Yafee specialises in helping Malaysian consumers understand these protections and enforce them effectively.

What the consumer protection act 1999 says about cancellations

Under the CPA 1999, consumers have the right to cancel distance contracts (contracts made online or by phone) within 10 calendar days of acceptance, provided specific conditions are met. For app-based subscriptions, this cooling-off period begins when you receive confirmation of your purchase. However, if you use the service-such as downloading and using Faceapp filters-during this period, you may lose the right to cancel for a full refund in some circumstances, depending on the terms you accepted.

The CPA 1999 also requires that suppliers provide clear information about cancellation procedures before you complete a purchase. In Faceapp's case, this means the App Store and Google Play Store must disclose how to cancel your subscription. If they do not, you have grounds to dispute the charge.

Your legal position on Faceapp pro cancellation

Your legal position: You have the right to cancel your Faceapp Pro subscription at any time after the cooling-off period ends (10 days from purchase). After this period, cancellation is treated as a standard termination of a recurring contract. Under CPA 1999, you must receive a clear cancellation mechanism, and the company must stop charging you promptly once you cancel. If Faceapp or the app store continues to charge you after you have cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia's consumer protection authority.

What happens if you cancel within 10 days

If you cancel within 10 calendar days of purchase and have not used the service materially, you are entitled to a full refund under CPA 1999. "Material use" is the grey area: using a few filters might be acceptable, but extensive use could disqualify you from a refund. Yafee recommends requesting a refund in writing if you cancel early; document the date and time of your cancellation request and save all confirmation messages.

If the app store or Faceapp refuses to refund you after a valid early cancellation, you can escalate to KPDNHEP with evidence of your cancellation request and proof of payment.

Methods for cancelling your Faceapp subscription

You cancel Faceapp through the app store where you made the purchase, not through Faceapp itself. Two platforms handle Faceapp subscriptions in Malaysia: Apple App Store (for iPhone and iPad) and Google Play Store (for Android devices).

Cancel through apple app store if you use iPhone or iPad

If you subscribed to Faceapp Pro on an iOS device, you manage and cancel your subscription in the App Store app settings.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Faceapp itself; you need the App Store app.
2. Tap your profile icon in the top-right corner of the screen.
   • This is usually a circular icon with your initials or photo.
3. Select Subscriptions from the menu.
   • You will see a list of all your active and expired subscriptions.
4. Find and tap Faceapp in the subscriptions list.
   • If you do not see it, scroll down-it may not be at the top.
5. Tap Cancel Subscription or Edit, then select Cancel.
   • Apple may offer you a discounted plan to keep you subscribed; you can decline and proceed to cancel.
6. Confirm your cancellation when prompted.
   • Apple will ask you to confirm-this is the final step.
7. Screenshot the confirmation screen showing Subscription Cancelled.
   • Keep this as your proof of cancellation.

After you cancel through App Store, your access to Faceapp Pro continues until the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you retain Pro features until the next renewal date (which will not occur because renewal has been turned off). You will see a message on your subscription page saying "Expires on [date]"-this is normal and confirms cancellation is in progress.

Cancel through google play store if you use android

If you subscribed to Faceapp Pro on an Android device, you cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
   • Do not open Faceapp; you need the Play Store.
2. Tap your profile icon in the top-right corner.
   • This is usually a circular icon or your Gmail profile picture.
3. Select Manage my subscriptions or Subscriptions.
   • Different Android versions may label this slightly differently.
4. Tap Faceapp from the list of active subscriptions.
   • If you see multiple subscriptions, ensure you tap the Faceapp entry.
5. Tap Cancel subscription at the bottom of the screen.
   • Google Play will display reasons why you might want to stay subscribed; you can ignore these.
6. Select your reason for cancelling (optional) and confirm Cancel.
   • Your reason is not required to process the cancellation.
7. Take a screenshot of the cancellation confirmation message.
   • This proves you cancelled and the date you cancelled.

Like Apple's process, your Faceapp Pro access remains active through the end of the current billing period after you cancel on Google Play. You will not be charged again after your current plan expires.

Cancel through the web if you cannot access your phone

Both Apple and Google allow you to manage subscriptions online if you do not have immediate access to your mobile device.

For Apple: Visit appleid.apple.com, sign in with your Apple ID, navigate to Subscriptions, find Faceapp, and select Cancel. This works identically to the app-based process.

For Google: Go to play.google.com/store, sign in to your Google account, open your profile menu, select Payments and subscriptions, tap Manage subscriptions, choose Faceapp, and tap Cancel subscription. Again, this mirrors the mobile steps.

What happens after you cancel your Faceapp subscription

Understanding what occurs post-cancellation prevents confusion and ensures you do not face unexpected charges.

Your access and remaining balance

After cancellation, you retain full Pro access until the end of your paid period. If you cancelled on day 5 of a 30-day cycle, you keep all Faceapp Pro features for the remaining 25 days. On day 30, your subscription expires and you revert to the free version. You will not be charged again.

If you cancel an annual plan mid-year, your Pro status continues for the rest of that 12-month period. You do not receive a refund for unused months unless you cancelled within the 10-day cooling-off period mentioned above.

Reverting to the free version

When your subscription expires, Faceapp automatically downgrades you to the free version. You will see watermarks on newly edited images and access to fewer filters. Any images you previously edited with Pro filters remain in your gallery with those edits intact-they do not revert. Yafee has helped thousands of consumers cancel app subscriptions worry-free by clarifying these post-cancellation details upfront.

Reactivating a subscription later

You can resubscribe to Faceapp Pro at any time by opening the app and tapping the Pro upgrade banner. The same process applies: payment through your app store, subject to the same terms and cancellation rights.

Refunds and disputing charges after cancellation

Requesting a refund depends on when you cancelled and how much of the service you used.

Refund eligibility within 10 days of purchase

Under the Consumer Protection Act 1999, you can request a refund if you cancel within 10 calendar days of purchase and have used the service minimally (i.e., you have not downloaded and applied numerous filters). To claim this refund:

1. Email [email protected] with your request and include your order receipt.
   • State clearly that you are exercising your 10-day cooling-off right under CPA 1999.
2. Alternatively, contact the app store directly (Apple Support or Google Play support) and request a refund.
   • The app store often processes refunds faster than Faceapp does.
3. Provide proof of your cancellation and a brief explanation.
   • Do not disclose unnecessary personal information; stick to the facts.
4. Await confirmation within 5-7 business days.
   • The refund appears as a credit to your original payment method.

Refund eligibility after 10 days

After 10 days, refunds are at the discretion of Apple or Google. Most app stores do not refund subscriptions after the cooling-off period unless you have a strong case (e.g., the app is broken or charges were made without authorisation). Yafee recommends documenting any technical issues or unauthorised charges in writing before requesting a refund, as this strengthens your position.

Disputing a charge that appears after cancellation

If you see a charge for Faceapp Pro after you have cancelled, follow these steps:

1. Verify that cancellation was successful by checking your app store subscription list.
   • A failed cancellation will show Faceapp as still "Active" or the next renewal date will not have been removed.
2. If the subscription is still active, repeat the cancellation steps above immediately.
   • Sometimes a cancellation does not process on the first attempt.
3. Contact Apple Support or Google Play Support and explain that you were charged after cancelling.
   • Provide the date you cancelled and the date the charge appeared.
4. Request a refund for the unauthorized charge.
   • Most app stores issue a courtesy refund for one erroneous charge if you can demonstrate you cancelled in good faith.
5. If the app store refuses, escalate to KPDNHEP with copies of your cancellation proof and the disputed charge.
   • KPDNHEP investigates complaints of unfair billing practices.

Common mistakes that delay or prevent cancellation

Cancellation setbacks are frustrating, but most are avoidable. Awareness of these pitfalls means you can cancel smoothly the first time.

Mistake 1: looking for a cancel button inside Faceapp itself

Faceapp does not include a subscription management menu in the app. Many users open Faceapp, navigate to Settings or Profile, and search for a Cancel option-it does not exist there. The app is designed to not display a built-in cancellation route; this is deliberate. You must go to the app store (Apple or Google) to cancel. Faceapp's support page states this, but users often overlook the fine print.

Mistake 2: cancelling on one device when subscribed on another

If you subscribed on iPhone using Apple ID "[email protected]" but later try to cancel from an iPad using Apple ID "[email protected]", you will not see the Faceapp subscription in your subscriptions list. The cancellation will fail because you are logged into a different account. Always verify which email address or account was used for the original purchase, then log in with that same account before cancelling. If you have changed email addresses or switched phones, contact Apple or Google support to transfer or manage the subscription on your current device.

Mistake 3: not taking screenshots of your cancellation confirmation

After you tap "Cancel Subscription," your app store displays a confirmation message (e.g., "Subscription cancelled. You will retain access until [date]"). Many users skip taking a screenshot of this confirmation. If a dispute arises later, you will lack proof that you cancelled. Always capture and save the confirmation screen. Store it in your email or cloud storage so you can retrieve it within months if needed.

Mistake 4: assuming cancellation means instant loss of access

Users sometimes panic after cancelling because they expect Pro features to disappear immediately. In reality, you keep full access through the end of your paid billing period. If you cancelled a monthly plan on day 10 of 30, you retain Pro for 20 more days. This is standard for app subscriptions and is not an error. Your access will end automatically when the cycle expires.

Mistake 5: ignoring renewal notifications before they arrive

Some users cancel but do not receive renewal reminders because they have email notifications turned off. If you want early warning before a charge might be applied (in case cancellation failed), enable notifications from your app store. This gives you a safety net: if you receive a renewal notice after cancelling, you know something went wrong and can immediately re-cancel or dispute the charge.

Pre-cancellation checklist

Use this checklist to prepare for cancellation and avoid delays:

Deciding whether to cancel or keep your Faceapp subscription

Before you proceed to cancel, consider whether Faceapp Pro genuinely no longer serves your needs or whether a trial pause might suffice.

Contacting Faceapp support if cancellation fails

If you follow the cancellation steps above and your subscription remains active, or if you believe you were charged in error, contact Faceapp support directly.

Support contact for Faceapp

Email: [email protected]

Faceapp does not publish a phone number, live chat, or physical mailing address. Email is the sole official contact channel.

What to include in your support email

1. State your issue clearly: "I attempted to cancel my Faceapp Pro subscription on [date] but was charged on [date]" or "I cancelled but the subscription still shows as active."
2. Provide your order number or receipt email reference.
3. Include the email address or phone number associated with your Apple ID or Google account.
4. Attach a screenshot of your app store subscription page showing the issue.
5. Request a specific resolution: "I request a refund of RM[amount] for the unauthorized charge" or "I request confirmation of cancellation and cancellation of all future charges."
6. Set a reply deadline: "Please respond within 7 days or I will escalate this matter to KPDNHEP."

Faceapp typically responds within 5-10 business days. If you receive no response or a denial you believe is unfair, you may lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

Escalating to KPDNHEP if Faceapp does not help

KPDNHEP handles consumer complaints about unfair business practices, including subscription disputes. To file a complaint:

1. Visit the KPDNHEP website (kpdnhep.gov.my) or call their hotline.
2. Gather all evidence: cancellation screenshots, support emails, bank or credit card statements, and app store receipts.
3. Submit a written complaint detailing the issue, dates, and amounts.
4. KPDNHEP will investigate and attempt to mediate between you and Faceapp.

Complaints to KPDNHEP are free and often successful for clear cases of continued billing after cancellation.

Summary of your cancellation options

Below is a quick-reference comparison of the two primary cancellation routes available to Malaysian users:

Key takeaways for malaysian consumers

Cancelling Faceapp Pro in Malaysia is straightforward once you understand that the app store-not Faceapp itself-controls your subscription. You have legal protections under the Consumer Protection Act 1999, which guarantees a 10-day cooling-off period for distance contracts and the right to cancel recurring subscriptions at any time. Yafee has helped thousands of consumers cancel app subscriptions by breaking down the process into clear, manageable steps. Take screenshots of your cancellation confirmation, verify that the subscription no longer shows as active, and you will avoid the common pitfalls that trap other users. If Faceapp or the app store refuses to honor your cancellation or continues to charge you, escalate the matter to KPDNHEP without hesitation-they exist to protect your rights as a Malaysian consumer.

For more guidance on managing digital subscriptions, protecting your rights, and disputing unfair charges, visit Yafee.com. Our contract law specialists are ready to help you understand your consumer rights and take action when companies fail to deliver on their cancellation promises. Yafee brings legal expertise within reach so you can cancel with confidence.