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Frequently asked questions
Cancel Doodly: The Right Way
How to cancel Doodly and reclaim your subscription in malaysia
What is Doodly and why malaysian users subscribe
Doodly is a software-as-a-service tool that lets you create whiteboard animation videos from your desktop. Most Malaysian users employ it for sales videos, training content, social media explainers, and classroom presentations, all managed through the Voomly billing platform.
How Doodly pricing works in malaysia
Doodly charges in US dollars, not Malaysian ringgit, which means you pay currency conversion fees when your card is billed. The Standard plan costs USD 49.00 per month (approximately RM 231), while the Enterprise plan costs USD 79.00 monthly (approximately RM 373). If you chose annual billing, those figures multiply to USD 490.00 (RM 2,313) or USD 790.00 (RM 3,729) respectively-a substantial charge that compounds if you forget to cancel before renewal.
Your subscription renews automatically on the same calendar date each month or year. Doodly offers a 14-day free trial on the Voomly Cloud plan, then begins charging unless you cancel. The company also offers a 30-day money-back guarantee, which applies if you signed up recently and wish to request both cancellation and refund together.
What you actually receive in your Doodly plan
You are paying primarily for asset libraries and export capabilities, not the editor itself. The Standard plan includes 1,164 character images, 1,620 prop images, 150 royalty-free music tracks, 20 video templates, 35 fonts, and 84 scene templates. The Enterprise plan expands this to 3,959 character images, 3,341 prop images, 250 music tracks, 40 video templates, 70 fonts, and the same 84 scene templates.
| Plan | Monthly cost | Annual cost | Character images | Best for |
|---|---|---|---|---|
| Standard | USD 49.00 | USD 490.00 | 1,164 | Solo creators |
| Enterprise | USD 79.00 | USD 790.00 | 3,959 | Teams |
Why malaysian users cancel Doodly
Common reasons for cancellation include unused subscription credits, workflow changes, budget constraints, or dissatisfaction with support response times. Many Malaysian users also report frustration because Doodly's cancellation process is not transparent-there is no one-click cancel button on the platform, and support must be contacted by email or web form.
If you are unhappy within 30 days of purchase, Doodly's money-back guarantee allows you to request both cancellation and refund. This protection exists because the Consumer Protection Act 1999 gives Malaysian consumers the right to withdraw from distance contracts within 14 days; Doodly's 30-day guarantee exceeds this minimum protection.
Your legal position
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (one entered into by post, telephone, email, or online platform) within 14 days without penalty. Doodly's service qualifies as a distance contract because you sign up entirely online. If Doodly refuses to refund you within this period, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), Malaysia's consumer protection authority. Furthermore, you have the right to cancel an ongoing subscription before the next billing date; the company must honour that cancellation and must not charge you again. Consequently, if you submit a valid cancellation request and Doodly charges you anyway, you can dispute the charge with your bank or credit card issuer.
Methods to cancel Doodly from malaysia
Doodly provides two primary cancellation routes: email support or the Voomly web-based help portal. In accordance with Doodly's published guidance, you must contact support directly; there is no self-service cancellation button in your account dashboard.
Email cancellation
Send your cancellation request to [email protected] with your account email address, plan name, and a clear statement such as "I request cancellation of my Doodly subscription effective immediately" or "before my next billing date on [DATE]." Email creates a paper trail, but response times vary and can take 3 to 7 working days.
Voomly help center web form
Submit a support ticket through the Voomly Help Center at help.voomly.com/hc/en-us/requests/new. This method also creates a timestamped record. The Voomly portal states that live chat support is available 24/7, although response times may differ depending on server load and time zone. Include the same information as you would in an email: your account email, plan details, and cancellation date.
Step-by-step guide to cancel your Doodly subscription
Follow this procedure to cancel Doodly safely and document your request for your records.
Step 1: gather your account information
- Open your email account and locate your Doodly welcome email or most recent billing confirmation. Note your account email address (the one registered with Doodly), the plan name (Standard or Enterprise), and the amount you paid in your local currency.
- Log in to your Doodly account via the main website or desktop app. Navigate to your billing or account settings section.
- Screenshot your current plan details, including the plan name, the renewal date, and the last charge amount. This protects you if Doodly later claims they cannot find your account.
- Verify your next billing date. Check whether you are on monthly or annual billing. Annual billing means a significantly larger charge is approaching.
Step 2: take a screenshot of your active subscription
- If your Doodly or Voomly account displays a billing portal, capture a full screenshot that shows your account email, plan status, renewal date, and the cost. Include the date and time stamp.
- Save this screenshot to a folder on your computer or phone with the filename format "Doodly_Billing_[DATE].png" for easy reference later.
- If the billing portal is unclear or does not display renewal information, write down what you see and check your credit card or bank statement instead. Your bank statement is legal proof of the subscription amount.
Step 3: send a cancellation request via email
- Open your personal email account (not the account you use for Doodly, as Doodly support may not reply from that email address).
- Compose a new email to [email protected] with the subject line "Subscription cancellation request for [YOUR ACCOUNT EMAIL]".
- In the email body, include the following information:
- Your full name as it appears on the account
- The email address registered with Doodly
- Your current plan (Standard or Enterprise)
- The date you joined or the most recent billing date
- Your request: "Please cancel my Doodly subscription effective immediately and confirm cancellation by return email."
- Send the email from a personal account (Gmail, Outlook, or your own domain) to create a traceable record.
- Take a screenshot of the sent email, including the "sent" timestamp and delivery confirmation.
Step 4: submit a backup cancellation via voomly help center
- Visit help.voomly.com/hc/en-us/requests/new in your web browser.
- Fill out the form with your account email and select a request type related to billing or account management.
- In the message field, paste the same cancellation text: "Please cancel my Doodly subscription effective immediately and confirm cancellation by return email. My account email is [YOUR EMAIL]. My current plan is [PLAN NAME]. My next billing date is [DATE]."
- Submit the form and screenshot the confirmation page showing your request number and timestamp.
- Keep the Voomly request number for reference when following up.
Step 5: monitor your account and bank statement
- Check your email inbox daily for a reply from Doodly support. They should respond within 3 to 7 working days with cancellation confirmation.
- Log in to your Doodly account every 3 days to check whether your plan status has changed to "cancelled" or "inactive."
- Review your bank or credit card statement on the day your next billing date arrives. If Doodly still charged you after you submitted a cancellation request, contact your bank immediately and dispute the charge. You have grounds because you requested cancellation in writing before the charge date.
- If you receive cancellation confirmation, screenshot it and save it with your other documents.
Step 6: request a refund if applicable
- If you joined Doodly within the past 30 days, you are entitled to a refund under Doodly's 30-day money-back guarantee.
- Reply to the cancellation confirmation email with a new subject line: "Refund request for Doodly subscription [ACCOUNT EMAIL]."
- Include your original receipt or confirmation showing the charge date, amount, and plan name. State: "I am requesting a refund under Doodly's 30-day money-back guarantee. The charge date was [DATE] and the amount was [AMOUNT in USD or MYR]. Please process the refund to the original payment method."
- Allow 5 to 10 working days for the refund to reach your bank account. If it does not appear, contact your bank to verify whether it was received and flagged as pending.
What happens after you cancel Doodly
Once your cancellation is processed, you lose access to the Doodly editor and asset library at the end of your billing cycle or immediately, depending on Doodly's policy. Nevertheless, you should not be charged again after the cancellation date.
Access to your videos and projects
Before cancellation takes effect, download or export any videos you have created using Doodly's export function. Once your subscription expires, you cannot access the editor or re-edit projects. Doodly does not permanently store your work after cancellation, so act before your access ends.
Refund timeline and verification
If you requested a refund, monitor your bank account for a deposit 5 to 10 working days after Doodly processes your request. Refunds appear as a credit to the original payment method (credit card or bank account). If the refund does not appear within 10 working days, contact your bank and ask them to trace the refund status using the Doodly merchant reference.
After-cancellation billing check
Set a calendar reminder 7 days after your next scheduled billing date to verify that you were not charged. Log in to your bank or credit card portal and confirm. If an unexpected charge appears, immediately contact your bank and tell them you cancelled the subscription in writing before the charge date-this grounds a chargeback dispute. Your written cancellation request (the email or web form submission) is your proof.
Common cancellation mistakes and how to avoid them
Cancellation can feel daunting, but most mishaps are preventable if you know what to watch for. Many Malaysian users successfully cancel Doodly by understanding these pitfalls in advance.
Relying on verbal cancellation only
If you contact Doodly by phone or live chat without sending a follow-up email, you have no written proof of your request. Always follow up any verbal cancellation with an email to [email protected] that repeats your cancellation request. Email is the enforceable record under the Consumer Protection Act 1999.
Ignoring the renewal date
Your next billing date matters enormously. If you cancel on the 25th but your renewal is on the 1st of the month, you risk being charged before your cancellation is processed. Yafee recommends cancelling at least 5 working days before your renewal date to give Doodly time to update their system.
Not saving proof of the request
Screenshots of your sent email, the Voomly request form confirmation number, and your billing statement are your legal evidence if a dispute arises. Do not delete these until at least 60 days after your final charge date. Yafee users who have documented their cancellation requests have successfully disputed unwanted charges with their banks.
Forgetting to check your account after cancellation
Doodly occasionally fails to process cancellations correctly, and support delays mean your next charge might come through before confirmation arrives. Check your account status and bank statement on your renewal date. Early detection prevents you from losing money.
Assuming the free trial auto-cancels
Doodly's 14-day free trial requires active cancellation if you do not wish to be charged. The trial does not expire automatically. You must submit a cancellation request, or your card will be charged on day 15. Many users miss this and blame Doodly for surprise charges-the blame is valid, but cancellation is still your legal responsibility during the trial period.
Your right to refund under malaysia's consumer law
Malaysia's Consumer Protection Act 1999 grants you explicit cancellation and refund rights. Consequently, Doodly cannot refuse a refund solely because you "changed your mind" if you cancel within 14 days of purchase.
The 14-day cooling-off period
Any distance contract-including software subscriptions-can be cancelled within 14 days without reason. You are entitled to a full refund of all sums paid, including any subscription fees, minus any charge for services actually delivered. If you used Doodly's features during this 14-day period, Doodly may deduct the cost of services rendered, but this deduction must be proportional and transparently calculated. If Doodly refuses to calculate this fairly, escalate to the Ministry of Domestic Trade and Cost of Living.
Doodly's 30-day guarantee (above legal minimum)
Doodly's published 30-day money-back guarantee exceeds the 14-day legal minimum. If you signed up within the past 30 days and are unhappy, you can request a full refund. Doodly should honour this guarantee without question. If they refuse, remind them of the guarantee terms and cite the Consumer Protection Act 1999 as your legal basis for the refund. If Doodly still refuses, lodge a complaint with the KPDNHEP.
How to escalate if Doodly refuses to refund
If Doodly does not respond to your refund request within 14 days, or if they refuse without justification, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) via their online portal at www.kpdnhep.gov.my. Include copies of your cancellation email, billing statements, and Doodly's refusal (if any). The KPDNHEP will investigate and can compel Doodly to issue a refund if the law is on your side. Alternatively, you can dispute the charge directly with your bank or credit card issuer and let them handle the recovery-banks often side with consumers in subscription disputes.
Pricing comparison and cancellation timeline
Understanding Doodly's cost structure helps you decide whether cancellation makes sense for your budget.
| Scenario | Monthly cost (MYR) | Annual cost (MYR) | Refund eligible? |
|---|---|---|---|
| Signed up within 14 days | RM 231 | RM 2,313 | Yes (legal right) |
| Signed up within 30 days | RM 231 | RM 2,313 | Yes (guarantee) |
| Signed up over 30 days ago | RM 231 | RM 2,313 | No (unless breach of law) |
| Charged after submitted cancellation | RM 231 | RM 2,313 | Yes (dispute) |
Checklists before and after cancellation
Use these checklists to ensure nothing is overlooked before you send your cancellation request and after you receive confirmation.
Pre-cancellation checklist
- ☐ Write down your Doodly account email address
- ☐ Identify your current plan (Standard or Enterprise)
- ☐ Note the date and amount of your most recent charge
- ☐ Determine your next billing date (check your account or bank statement)
- ☐ Export or download any videos or projects you wish to keep
- ☐ Screenshot your billing page showing plan status and renewal date
- ☐ Check whether you joined within 30 days (refund eligibility)
- ☐ Identify a personal email address (Gmail, Outlook) from which to send your cancellation request
Post-cancellation checklist
- ☐ Screenshot and save the sent cancellation email (including timestamp)
- ☐ Note the Voomly request number if you used the web form
- ☐ Wait 3 to 7 working days for a reply from Doodly support
- ☐ Check your account daily to see if the status changes to "cancelled"
- ☐ On your renewal date, verify that no charge appeared on your bank or credit card statement
- ☐ If charged despite cancellation, contact your bank within 60 days and dispute the charge
- ☐ If you requested a refund, check your account 5 to 10 working days later for the credit
- ☐ Save all correspondence and screenshots for at least 6 months
How yafee helps you cancel subscriptions safely
Cancelling subscriptions can be confusing when companies hide their procedures or delay support responses. Yafee exists to guide Malaysian consumers through this process with clarity and legal confidence. Our guides cover dozens of software services, payment platforms, and subscriptions-all grounded in Malaysia's Consumer Protection Act 1999 and international best practices.
Yafee provides step-by-step instructions tailored to your country and language, so you understand exactly what to do and what your rights are before you send a single email. We also document the legal framework so you know why Doodly must honour your cancellation and what to do if they don't. Furthermore, Yafee has helped thousands of consumers recover unwanted charges by teaching them how to dispute subscriptions with their banks and escalate complaints to consumer authorities.
If you cancel Doodly using the method above and Doodly refuses to acknowledge your request, you are not powerless. Your written cancellation request, combined with your bank statement and the Consumer Protection Act 1999, gives you legal standing to recover your money. Yafee recommends keeping all documentation for at least 60 days after your cancellation date, and Yafee's guides reference the exact law and authority (KPDNHEP) you need to cite if a dispute arises.
Contact information and next steps
Use the contact methods below to submit your cancellation request to Doodly. In accordance with Doodly's published policy, there is no physical Malaysian address for cancellations; all requests must be submitted electronically.
Doodly support contact details
Primary email: [email protected]
Voomly Help Center web form: help.voomly.com/hc/en-us/requests/new
Billing enquiries: [email protected]
Send your cancellation email to [email protected] with your account email, plan name, and renewal date. Submit a backup web form via the Voomly Help Center. Both methods create a timestamped record of your request.
Escalation contact (if Doodly refuses to respond)
Malaysia's consumer authority: Ministry of Domestic Trade and Cost of Living (KPDNHEP)
Online complaint portal: www.kpdnhep.gov.my
Hotline: 1-300-888-999
If Doodly does not respond within 14 days or refuses to cancel or refund without justification, lodge a complaint with the KPDNHEP. Provide copies of your cancellation email, billing statements, and any correspondence from Doodly. The KPDNHEP can investigate and compel refunds.
Bank chargeback (fastest alternative)
If Doodly continues to charge you after you submitted a written cancellation request, contact your bank immediately and request a chargeback dispute. Provide your bank with a copy of the cancellation email and the statement showing the unwanted charge. Your bank can recover the money within 30 to 60 days. This route often works faster than waiting for Doodly or KPDNHEP to respond.
Cancelling a subscription should not require legal expertise or endless follow-ups. By using the method outlined above, documenting every step, and understanding your rights under Malaysian law, you take control of the process. Yafee has created this guide to ensure you know exactly what to do and why. Act now, stay organised, and do not let unwanted charges slip through.