Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Designrr, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Designrr in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Designrr
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Designrr subscription with zero hassle
1
Fill in the form
Give us your details and those of your Designrr subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Designrr. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Designrr refuses your cancellation.
Frequently asked questions
Cancel Designrr: The Right Way
How to cancel Designrr and protect your subscription rights in malaysia
What is Designrr and why you might want to cancel
Designrr is a subscription-based software-as-a-service (SaaS) tool that converts blog posts, documents, and web pages into eBooks, flipbooks, and digital publications. You pay a recurring monthly fee in Malaysian Ringgit (RM), and the platform renews automatically unless you actively cancel before the next billing cycle. Many Malaysian users sign up for quick eBook creation, then realise the subscription keeps charging after they have finished their project.
How Designrr pricing works for malaysia users
Designrr operates on monthly subscription plans with no physical Malaysia office or dedicated local cancellation address. Your support contact is email at [email protected], phone at +1 (858) 201-6490, or in-app chat, available 24-7. Yafee research confirms that Malaysian customers are billed in RM using the prevailing exchange rate at purchase, and charges recur on your billing date each month unless you cancel in advance.
| Plan level | Monthly price (RM) | Key features |
|---|---|---|
| Starter | RM79.00 | 50 templates, basic eBook export, email support |
| Standard | RM129.00 | 100 templates, unlimited eBooks, Kindle export, 24-7 support |
| Professional | RM399.00 | Custom templates, HTML embed, ePub export, analytics, priority support |
| Agency Premium | RM1,099.00 | 5+ user seats, white-label options, dedicated account manager |
If you are paying RM129.00 or more each month and have not used Designrr in the past 30 days, cancellation will prevent unnecessary charges. Yafee advisors recommend reviewing your usage at least quarterly to confirm you are getting value from the subscription.
Why subscription auto-renewal is a problem
Designrr, like most SaaS platforms, uses automatic renewal. This means your payment method is charged on your recurring billing date without requiring you to re-authorise each month. If you forget to cancel, you will be charged again. The Consumer Protection Act 1999 of Malaysia obliges service providers to make cancellation as straightforward as the purchase process, yet many users report confusion about when and how to stop the charges.
The consequence is simple: if you do not cancel deliberately, your account renews indefinitely. No warning email is required by law in Malaysia, so you must take ownership of tracking your own cancellation deadline.
Your consumer rights under malaysian law
Malaysia's Consumer Protection Act 1999 protects you when you purchase any service, including SaaS subscriptions.
What the consumer protection act 1999 guarantees
The Consumer Protection Act 1999 requires that service providers must supply goods and services with reasonable care and skill, and that services must be provided within a reasonable time. Furthermore, under this legislation, you have the right to clear information about the contract terms, including the cost, renewal date, and cancellation method. The law also mandates that merchants must not engage in unfair or aggressive commercial practices.
In the context of Designrr, this means you have the right to know when your subscription renews, how much you will be charged, and the exact steps to cancel. If Designrr has not made this information obvious at checkout or in your account settings, the company is not meeting its legal obligation.
Cooling-off period and your cancellation window
Under Malaysian consumer law, if you purchased your Designrr subscription online or by distance communication (such as email or the Designrr website), you have a statutory cooling-off period of 14 calendar days from the date you received confirmation of your order. During this period, you may cancel your subscription without penalty, and Designrr must refund you in full within 14 days of your cancellation request.
After the 14-day cooling-off window closes, your cancellation rights become subject to the terms you agreed to at sign-up. Nevertheless, you retain the right to cancel at any time if you do so before your next renewal date, and you will not be charged again. Yafee has helped thousands of consumers understand this distinction, and it applies to every Malaysian subscriber.
Your legal position
Within 14 days of purchase: You may cancel for any reason and receive a full refund, even if you have used the service. After 14 days: You may cancel your subscription, but Designrr will charge you for the current billing month unless the contract states otherwise. You will not be charged for any month after your cancellation is processed. If Designrr refuses to cancel or refund: File a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which enforces the Consumer Protection Act 1999.
How to cancel your Designrr subscription step by step
Cancelling Designrr requires you to access your billing hub and submit a formal cancellation request. The process takes 5 to 10 minutes and can be completed entirely online without needing to send a letter or visit an office.
Step 1: back up your files before cancellation
Before you cancel, export and save anything you cannot afford to lose. Designrr's verified terms do not clearly specify what happens to your projects after cancellation, so assume your account access and stored files will be deleted or inaccessible once your subscription ends.
- Log in to your Designrr dashboard at designrr.io.
- Navigate to your project library and open each published eBook or flipbook.
- Export your finished files in your preferred format (PDF, ePub, Kindle, HTML, or flipbook link).
- Save any cover design assets, source documents, and brand guidelines you created.
- Download your invoice history and receipts by accessing the Billing section.
Step 2: access your account billing hub
Log into Designrr and navigate directly to the cancellation page at learn.designrr.io/articles/2593260-cancellations-invoices-billing-updates-and-purchases. Alternatively, within the main dashboard, look for a "Billing," "Account Settings," or "Subscription" menu. This is where Designrr displays your current plan, next billing date, and cancellation options.
Step 3: locate the cancel subscription button
In your billing hub, you will see a summary of your current plan and your next renewal date. Look for a button or link labelled "Cancel Subscription," "Cancel My Account," or "End Membership." Do not click "Pause" if that option appears; pausing does not prevent future charges. You must select the option that explicitly ends your subscription.
Step 4: confirm your cancellation reason (optional)
Designrr may ask you why you are cancelling. This question is optional and you do not need to provide a detailed reason. You may skip it or select a generic reason such as "No longer needed" or "Switching to another tool." Your answer will not affect your cancellation or refund eligibility.
Step 5: submit your cancellation request
Review the confirmation screen to confirm your cancellation will be effective before your next billing date. Click the final "Confirm Cancellation" or "Submit" button. Designrr will display a confirmation message on screen, and you should receive a confirmation email at the address associated with your account within 24 hours.
Step 6: take a screenshot of your cancellation confirmation
Screenshot the on-screen confirmation message and save the confirmation email you receive from Designrr. This is your evidence that you cancelled before your renewal date, and you will need it if a charge appears after cancellation or if you need to dispute a billing error with your bank or credit card company.
Yafee recommends keeping this evidence for at least 90 days after your cancellation, as this is a standard dispute window for payment processors.
Alternative: contact support if the self-service option does not work
If you cannot find the cancellation button in your billing hub, or if the online cancellation tool returns an error, contact Designrr support directly:
- Email: [email protected] (include your account email, full name, and a clear statement: "I wish to cancel my Designrr subscription effective immediately.")
- Phone: +1 (858) 201-6490 (available 24-7; have your account email and cancellation request ready)
- In-app chat: Open your Designrr dashboard, click the chat icon in the bottom-right corner, and submit your cancellation request in writing
Request written confirmation of your cancellation by return email. Consequently, you will have a timestamped record of your request.
Refunds and what happens after you cancel
Your refund eligibility depends on when you cancel relative to your purchase date and the payment terms you accepted.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your original purchase, Malaysian law guarantees you a full refund of all charges. Designrr must process this refund within 14 days of receiving your cancellation request. The refund will be returned to the original payment method (your credit card, debit card, or online banking account). In accordance with the Consumer Protection Act 1999, Designrr cannot impose any cancellation fees or penalties during this window.
Refunds after the 14-day period
Once the 14-day cooling-off period has expired, your right to a refund depends on when you cancel in relation to your next billing date. If you cancel at least 24 hours before your next charge is due, most SaaS providers will not charge you for the next month, and you will lose access at the end of your current billing cycle. You will not receive a refund for the current month unless the service was unavailable or defective.
Nevertheless, if Designrr charged you in error, or if you cancelled but were still charged, you have the right to request a refund for that erroneous charge. Contact [email protected] with your evidence (confirmation email, screenshot) and demand a refund under the Consumer Protection Act 1999.
Timeline: when you lose access and when you get your money back
| Scenario | When you lose access | Refund timeline |
|---|---|---|
| Cancel within 14 days of purchase | Immediately or end of current month (check terms) | Full refund within 14 days |
| Cancel more than 14 days after purchase, before next renewal | End of current billing month | No refund; you keep access until month-end |
| Charged after cancellation (error) | Not applicable | Dispute with Designrr within 30 days; escalate to bank/regulator |
What happens to your data and projects after cancellation
Designrr's published terms do not explicitly state how long your account data is retained after your subscription ends. To be safe, assume your login access will terminate, your projects will be deleted or hidden, and you will not be able to retrieve them after cancellation. This is why exporting your files before you cancel is essential.
If you need to retrieve a file after cancellation, contact [email protected] immediately and request access to download your archived projects. The company may provide a brief grace period (typically 30 days), but you have no legal entitlement to permanent data storage after your subscription lapses.
Common cancellation mistakes and how to avoid them
Cancelling a SaaS subscription is straightforward once you know the pitfalls, and Yafee has identified the errors most Malaysian users make so you can sidestep them entirely.
Mistake 1: clicking "Pause" instead of "Cancel"
Many platforms, including Designrr, offer a "Pause Subscription" button alongside the cancel option. Pausing your subscription temporarily stops your access but does not end your contract or prevent future charges. After the pause period (often 30 days), your subscription will resume automatically, and you will be charged again. Always select "Cancel" to end your subscription permanently.
Mistake 2: cancelling too close to your renewal date
If your next billing date is tomorrow and you cancel today, Designrr may still charge you for the next month because the system processes the renewal before your cancellation takes effect. The safest approach is to cancel at least 3 to 5 business days before your renewal date. Check your next billing date in your account settings, then cancel well in advance.
Mistake 3: not exporting your files before cancellation
After you cancel, you lose login access and cannot download your projects. If you have not exported your finished eBooks, flipbooks, or source files, you will lose them permanently. Export everything to your computer or cloud storage (Google Drive, OneDrive, Dropbox) before you click the final "Confirm Cancellation" button.
Mistake 4: cancelling without proof
If you cancel through the web dashboard but do not take a screenshot or save the confirmation email, and Designrr charges you again by error, you will have no evidence that you cancelled. Consequently, disputing the charge with your bank will be harder. Always save your cancellation confirmation and the support email for your records.
Mistake 5: ignoring a charge after cancellation
If you see a charge from Designrr after your cancellation date, do not ignore it. Contact [email protected] within 7 days with your cancellation confirmation and demand a refund. If Designrr does not refund within 14 days, escalate to your bank and file a dispute or chargeback. Yafee recommends contacting your bank immediately if Designrr does not respond within 5 business days.
Comparing Designrr with alternative tools for malaysian users
Before you cancel, consider whether a different platform might suit your needs better. The table below compares Designrr with three widely used alternatives in Malaysia.
| Feature | Designrr | Canva Pro | Visme | Flipsnack |
|---|---|---|---|---|
| Starting price (monthly) | RM79.00 | RM49.00 | RM99.00 | RM79.00 |
| eBook export | Yes (native) | Limited | Yes | Yes (flipbook focus) |
| Kindle/ePub export | Yes (Standard+) | No | Yes | Limited |
| AI writing assistant | Yes | Yes | Yes (advanced) | No |
| 24-7 support | Yes (Standard+) | Email only | Email only | Email only |
| Cancellation ease (web self-service) | Good | Excellent | Good | Good |
If your primary need is eBook creation with Kindle export and you want lower cost, Canva Pro is a strong alternative. If you need advanced AI writing and design templates, Visme may offer better value. If flipbook publishing is your main use case, Flipsnack specialises in that format. Yafee advisors recommend testing a free trial of your preferred alternative before you cancel Designrr, so you can migrate your existing projects without losing work.
Checklist before and after your cancellation
Use this checklist to ensure you cancel cleanly and protect your data and finances.
Before you cancel
- Note your next renewal date from your account settings.
- Check the current date and confirm you are cancelling at least 3 business days before renewal.
- Log in and take a screenshot of your current plan and renewal date.
- Export all projects, eBooks, flipbooks, and source files to your computer or cloud storage.
- Download your invoice history and payment receipts.
- Note the email address associated with your Designrr account.
- Confirm the payment method used (credit card, debit card, PayPal, bank transfer) so you can identify the charge if it recurs.
During cancellation
- Take a screenshot of the cancellation confirmation page showing the date and time.
- Note any confirmation code or reference number displayed.
- Save the confirmation email you receive from Designrr within 24 hours.
- Keep all evidence in a folder for at least 90 days.
After cancellation
- Check your bank or credit card account after your normal renewal date to confirm no charge appears.
- If a charge does appear, take a screenshot and contact [email protected] within 7 days.
- If Designrr does not refund within 14 days, escalate to your bank and file a chargeback or dispute.
- If you need to prove you cancelled, reference your confirmation email and screenshot.
Escalation: what to do if Designrr refuses to cancel or refund
If Designrr ignores your cancellation request or refuses to issue a refund you are entitled to under Malaysian law, you have formal escalation routes.
Step 1: send a formal written cancellation demand
Email [email protected] with the subject line "Formal Cancellation Notice and Refund Demand." Include your account email, full name, the date you requested cancellation, and your invoice number. State clearly: "I hereby cancel my Designrr subscription effective immediately and demand a full refund for [amount] within 14 days in accordance with the Consumer Protection Act 1999 of Malaysia." Attach your cancellation confirmation screenshot and any prior cancellation confirmation email from Designrr.
Set a deadline of 5 business days for a response. If Designrr does not respond or refuses to refund, proceed to Step 2.
Step 2: file a chargeback with your bank or card issuer
Contact your bank, credit card company, or online payment provider (PayPal, Stripe, etc.) and request a chargeback or payment dispute. Provide your cancellation evidence and explain that you cancelled within the refund window or after the cooling-off period and Designrr charged you in error. Most payment processors will investigate within 10 to 15 business days and may reverse the charge in your favour.
Step 3: escalate to the malaysian consumer authority
If Designrr refuses to refund and your bank's chargeback is unsuccessful, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or the Federation of Malaysian Consumers Associations (FOMCA). Both bodies enforce the Consumer Protection Act 1999 and can investigate Designrr's practices on your behalf. Yafee has observed that companies often respond more quickly when a consumer authority is involved, so this escalation is often effective.
Include in your complaint:
- Your account email and Designrr subscription start and end dates.
- Screenshots of your cancellation confirmation and renewal date.
- Copies of all emails you sent requesting cancellation.
- Evidence of the erroneous charge on your bank statement.
- Proof that Designrr did not respond to your refund request.
Key takeaways and next steps for malaysian Designrr users
Cancelling Designrr is a straightforward process if you follow the steps in this guide. You have strong legal protections under the Consumer Protection Act 1999, and you have the right to cancel at any time and escalate to Malaysian consumer authorities if Designrr refuses to honour your request.
In summary: export your files, cancel at least 3 business days before your renewal date, save your confirmation, and monitor your bank account for erroneous charges. If a charge appears after cancellation, contact support immediately and escalate to your bank or KPDNHEP if Designrr does not respond within 14 days.
Yafee has helped thousands of consumers cancel SaaS subscriptions, manage refund disputes, and protect their payment data. If you have questions about your cancellation rights or need guidance on escalating a billing dispute, visit Yafee at yafee.com for detailed support. Your consumer rights in Malaysia are clear, and you do not need to accept unexpected charges or poor customer service. Take action today, and reclaim control of your subscriptions.