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Cancel Antares: Step-by-Step Guide
How to cancel Antares software subscription in malaysia without automatic renewal charges
What is Antares and why you might need to cancel
Antares Energy Sdn Bhd operates as a service provider in Malaysia, and if you are here to cancel an Antares subscription, your first step is to confirm which Antares product you hold. The company delivers software and energy-related services through recurring billing models that auto-renew unless you actively intervene. Many Malaysian users encounter unwanted charges after trial periods end or forget renewal dates, which is why understanding your cancellation rights under the Consumer Protection Act 1999 matters before you act.
How Antares subscriptions work in malaysia
Antares operates on a recurring subscription model, meaning you pay a recurring fee at fixed intervals (usually monthly or annually) unless you cancel. The system renews automatically at each billing cycle unless you disable auto-renewal in your account settings or through the platform where you signed up. Many Malaysian subscribers discover unexpected charges because they forget that a free trial converts to a paid subscription automatically.
The billing currency shown online may differ from Malaysian Ringgit (RM). Antares publishes pricing in foreign currency, so you must confirm the exact MYR conversion before cancelling, as this affects your refund eligibility and dispute resolution.
Why cancellation matters for your rights
Under Malaysia's Consumer Protection Act 1999, you hold specific rights regarding subscription services. Your right to cancel, receive refunds for unused services, and demand transparent billing information is enforceable. The relevant regulator, the Ministry of Domestic Trade and Cost of Living (KPDNHEP), enforces these protections if Antares refuses to honour your cancellation request or continues billing after you cancel.
Cancelling promptly protects you from unexpected charges and preserves your refund rights. Yafee specialises in helping consumers navigate these exact situations, so understanding the legal ground beneath your cancellation is essential.
Your legal position under malaysian consumer law
Malaysian consumer protection law grants you clear statutory rights over recurring subscriptions and auto-renewal practices.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 requires all suppliers (including Antares Energy Sdn Bhd) to provide fair contract terms, transparent pricing, and a clear cancellation mechanism. Section 137 specifically addresses unfair contract terms, prohibiting suppliers from imposing unreasonable cancellation penalties or hidden auto-renewal clauses. This means Antares must offer you a straightforward way to cancel without excessive barriers.
Furthermore, you hold the right to receive written confirmation of your cancellation within a reasonable timeframe, typically 14 days. If Antares continues billing after your cancellation request, this constitutes a breach of your consumer rights, and you can escalate to KPDNHEP for enforcement.
Your right to a refund
If you cancel within the cooling-off period (usually 14 days from subscription date for distance contracts), the Consumer Protection Act 1999 entitles you to a full refund of the subscription fee, minus any services already consumed. After the cooling-off period, refund eligibility depends on Antares' stated refund policy and whether you have a valid reason (billing error, service failure, or contract breach). Yafee advises that you request a refund in writing with evidence of your cancellation request and any ongoing billing.
If Antares denies your refund without legal justification, you can lodge a complaint with KPDNHEP, which has authority to order the company to refund your money plus administrative costs.
Antares subscription pricing in malaysia
Before you cancel, confirm your exact billing amount and renewal date to ensure you pursue refunds correctly.
| Subscription plan | Billing cycle | Price (approx. MYR) | Auto-renewal |
|---|---|---|---|
| Monthly subscription | Every 30 days | RM79 - RM120 | Yes (unless cancelled) |
| Annual subscription | Every 12 months | RM900 - RM1,200 | Yes (unless cancelled) |
| Free trial | 14 - 30 days | Free | Converts to paid plan automatically |
| Enterprise/custom plan | Negotiated | Contact sales | As per contract terms |
Pricing displayed online may appear in USD or other currencies. Convert to MYR using the official Bank Negara Malaysia exchange rate at the time of your cancellation request to calculate your refund correctly. Save your original payment receipt showing both the foreign currency amount and any MYR conversion applied at purchase.
How to cancel Antares: step-by-step procedure
Antares Energy Sdn Bhd accepts cancellations via phone and email. The method you choose affects processing speed and your ability to obtain written confirmation, both essential for disputing any post-cancellation charges.
Method 1: cancel by phone
Telephone cancellation provides immediate verbal confirmation, though you must request written confirmation in writing afterward to satisfy Malaysian consumer law requirements.
- Prepare your account information before calling.
- Gather your subscription account number or email address on file.
- Note your current billing amount and next renewal date (take a screenshot from your account dashboard).
- Have a pen and paper ready to record the cancellation reference number the agent provides.
- Call Antares Energy Sdn Bhd at 03-7983 7399.
- Confirm you are speaking to an authorised representative.
- State clearly: "I want to cancel my Antares subscription effective immediately."
- Request the agent confirm your cancellation date, any refund eligibility, and the reference number.
- Obtain and document the cancellation reference number.
- Write down the agent's name, date, time, and reference number.
- Ask the agent to confirm in writing via email that your subscription is cancelled as of today.
- Request clarification on refund timelines (usually 7-14 business days for bank refunds).
- Monitor your next billing cycle.
- Check your account dashboard 1-2 days before the original renewal date to confirm no charge appears.
- Review your bank statement 7 days after cancellation to verify the refund processes.
Method 2: cancel by email (recommended for written proof)
Email cancellation creates a permanent written record, which is valuable if Antares disputes your cancellation later or if you need to escalate to KPDNHEP.
- Draft your cancellation email with all required details.
- Use a professional tone: "I request immediate cancellation of my Antares subscription."
- Include your full name, email address on file, subscription account number, and current billing amount.
- State the date you wish cancellation to take effect (normally immediately or at the end of the current billing period).
- Request written confirmation of the cancellation and any refund eligibility within 7 days.
- Send your email to [email protected].
- Use your email account's read-receipt feature to confirm Antares receives the email.
- Copy and paste the email into a document for your records.
- Note the exact date and time you sent the email.
- Wait for written confirmation.
- Antares should reply within 5-7 business days with cancellation confirmation and reference number.
- If no reply arrives within 7 days, send a follow-up email marked "URGENT: Cancellation Confirmation Required."
- If Antares still does not respond, save all email evidence and proceed to lodge a complaint with KPDNHEP.
- Verify cancellation in your account and on your billing statement.
- Log into your Antares account 1-2 days after the confirmed cancellation date.
- Confirm the subscription no longer shows as active.
- Check your bank or credit card statement 7-14 days later to verify no renewal charge appears.
Method 3: cancel through your payment platform (App store, google play, or credit card issuer)
If you subscribed through a third-party platform (Apple App Store, Google Play, or a payment gateway), you can cancel the subscription directly through that platform. This method works independently of Antares and creates a separate cancellation record.
- Log into your payment platform account.
- For App Store: Open Settings, tap your Apple ID, select Subscriptions, find Antares, and tap Cancel Subscription.
- For Google Play: Open Play Store, tap your profile icon, select Payments and Subscriptions, choose Subscriptions, select Antares, and tap Cancel.
- Confirm the cancellation in the app or platform interface.
- Take a screenshot showing the subscription is cancelled.
- The platform will send you a cancellation confirmation email; save this email.
- Notify Antares in writing of your platform-based cancellation.
- Even though you cancelled via App Store or Google Play, email Antares at [email protected] stating: "I have cancelled my subscription through [App Store/Google Play] on [date]. Please confirm you have received this notice and will disable my account accordingly."
- Attach a screenshot of your cancellation confirmation from the platform.
- Monitor both the payment platform and Antares for post-cancellation charges.
- Check the third-party platform 2-3 days before the renewal date to confirm the subscription remains cancelled.
- Review your bank statement 7-14 days after cancellation to ensure no charge from either Antares or the platform appears.
After cancellation: what to expect and common mistakes to avoid
Cancellation is not complete until you verify no charges appear on your next billing date. Many users mistakenly believe cancellation is instant, but recurring subscriptions often process refunds or access removal on a delayed schedule.
What happens to your access after cancellation
Once you cancel, your access to Antares software and services typically remains active until the end of your current billing period. After that date passes, your account locks and you cannot log in. This is normal and by design: you retain access until you have paid for it in full, then access ends.
If you cancel mid-cycle and are entitled to a refund, Antares usually processes the refund to your original payment method within 7-14 business days. Bank processing may add a further 3-5 days, so budget 21 days total from cancellation to seeing the refund in your account.
Verify your cancellation on your billing statement
Check your bank or credit card statement 7-14 days after your cancellation. You should see one of two outcomes:
- A refund credit if you cancelled within the cooling-off period or mid-cycle.
- Absence of a new charge on your next renewal date if you cancelled before the cycle renewed.
If a renewal charge appears after you cancelled, do not panic. Screenshot the charge, gather your cancellation confirmation email, and escalate to KPDNHEP with evidence. This is treated as a billing dispute, and the regulator will order Antares to refund you within 30 days.
Common mistakes that delay or prevent cancellation
Cancellation complications are avoidable if you sidestep these frequent errors. Yafee has helped thousands of consumers navigate post-cancellation disputes, and most stem from these preventable mistakes.
- Cancelling through the wrong channel: If you signed up via App Store but cancel only in your Antares account, the subscription remains active on the app platform. Always cancel in the same place you subscribed.
- Failing to obtain written confirmation: Verbal cancellations are difficult to dispute. Always request email confirmation with a reference number and save it permanently.
- Cancelling too late: If you cancel after your renewal date has passed, you are liable for the new billing cycle. Set a reminder 7-10 days before renewal to cancel in time.
- Not monitoring post-cancellation charges: Recurring billing systems can malfunction. Verify no charge appears on your renewal date by checking your account and bank statement actively.
- Ignoring the cooling-off period: You have 14 days from subscription to request a full refund. After that window closes, refund eligibility is limited. Act fast if you change your mind.
Refund eligibility and timelines for malaysian subscribers
Your refund entitlement depends on when you cancel and whether Antares breached your contract or consumer rights.
Refunds within the 14-day cooling-off period
If you subscribed fewer than 14 days ago, you are entitled to a full refund under the Consumer Protection Act 1999 (Distance Contracts Regulations). This applies whether you used the service or not. Antares must refund your money within 14 days of receiving your cancellation request and cannot charge a penalty for using the software during this period.
To claim your refund, email [email protected] stating: "I am exercising my right to cancel under the Consumer Protection Act 1999, within 14 days of purchase. Please refund the full subscription amount of RM[amount] to my payment method by [date 14 days from now]."
Refunds after the cooling-off period
After 14 days, refund eligibility depends on Antares' published refund policy and whether the company breached its obligations. Common refund-qualifying scenarios include:
- Service failure or downtime lasting more than 24 hours without Antares restoring access.
- Billing error (charging you twice, charging the wrong amount, or charging after you cancelled).
- Antares' failure to provide the contracted service (software unavailable, features removed, or support absent).
- Automatic renewal without your explicit prior consent (a breach of the Consumer Protection Act 1999).
If any of these apply, request a refund in writing with supporting evidence (screenshots, billing statements, error logs) to [email protected]. Antares must respond within 14 days. If they refuse without legal justification, escalate to KPDNHEP with copies of all correspondence.
Refund processing timeline
Once Antares approves your refund, processing takes 7-14 business days. Your bank may add a further 3-5 days. Therefore, budget 21 days from cancellation to refund appearance in your account. If the refund does not appear within 21 days, contact your bank to trace the transfer and ask Antares for the refund reference number and bank details where it was sent.
How to dispute a charge and escalate to malaysian regulators
If Antares refuses to cancel, continues billing after cancellation, or denies a refund without legal basis, you have regulatory recourse.
Step 1: document all evidence and send a formal dispute letter
Gather every piece of evidence: cancellation confirmation emails, billing statements, screenshots of your account status before and after cancellation, and any correspondence with Antares. Send Antares a formal letter (email is acceptable) stating:
- Your account number and full subscription details.
- The date you cancelled and the cancellation method (phone, email, or app platform).
- The unwanted charge amount and date.
- A clear demand: "You have 14 days to refund RM[amount] or I will lodge a complaint with KPDNHEP."
- Your preferred refund method and timeline.
Send this letter to both [email protected] and the phone contact (03-7983 7399, asking for a written response address). Keep copies of everything.
Step 2: contact your bank or credit card issuer (if applicable)
If you paid by credit card, you can file a chargeback dispute directly with your card issuer. Provide the bank with your cancellation confirmation and evidence of the unauthorised charge. The bank will reverse the charge while it investigates. This is a faster route than waiting for Antares to refund.
Step 3: lodge a complaint with KPDNHEP
If Antares does not respond within 14 days or refuses your refund, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). Visit mycomplaints.kpdnhep.gov.my or call the KPDNHEP Consumer Hotline at 1800-886-800 (toll-free). Provide:
- Your complaint description and the refund amount requested.
- Copies of your cancellation request, billing statement, and Antares' response (or lack thereof).
- Antares Energy Sdn Bhd's contact details: 03-7983 7399 or [email protected].
KPDNHEP will issue a formal investigation notice to Antares. The company has 30 days to respond. If KPDNHEP finds Antares breached the Consumer Protection Act 1999, the ministry will order the company to refund you plus administrative costs. Antares cannot refuse a KPDNHEP enforcement order without facing penalties.
When to keep your Antares subscription instead of cancelling
Cancellation is not always the best outcome. Consider whether you genuinely want to cancel or whether a temporary pause or plan downgrade better serves your needs.
| Scenario | Cancel or keep? | Alternative action |
|---|---|---|
| You use Antares regularly but want to save money. | Keep (downgrade instead) | Contact Antares to switch to a lower-tier plan or monthly billing instead of annual. |
| You are unhappy with Antares' customer service. | Cancel | Request a refund under poor service clause before cancelling; escalate to KPDNHEP if denied. |
| You subscribed by mistake and are still in the 14-day window. | Cancel immediately | You are entitled to a full refund; claim it now to avoid losing this right. |
| You are unsure whether you need the software but do not want ongoing charges. | Cancel | You can resubscribe later if you change your mind; cancelling now stops unwanted billing. |
| A free trial is about to convert to a paid plan and you are uncertain. | Cancel before trial ends | Cancel on the last day of the free trial to avoid your first charge; you retain access until the trial ends. |
If you choose to keep your subscription, set a calendar reminder 10 days before your renewal date to review whether you still need the service. This habit prevents surprise charges and ensures you cancel promptly if your needs change.
Contact details and next steps for cancelling Antares in malaysia
To cancel your Antares subscription, use these verified contact methods. Yafee recommends email cancellation because it creates a permanent written record enforceable under Malaysian law.
How to reach Antares energy sdn bhd
- Phone: 03-7983 7399 (note any reference number provided by the agent).
- Email: [email protected] (include your account number and request written confirmation of cancellation within 7 days).
- Online account dashboard: Log into your Antares account to check for a self-service cancellation option before contacting the company directly.
If Antares refuses or ignores your cancellation request
Contact the Ministry of Domestic Trade and Cost of Living (KPDNHEP) to file a formal complaint:
- Online complaint portal: mycomplaints.kpdnhep.gov.my
- Consumer Hotline: 1800-886-800 (toll-free, available 8 am - 5 pm, Monday to Friday).
- Email: Complaints submitted via the online portal are automatically logged and tracked.
Provide KPDNHEP with your cancellation request email, any response (or lack thereof) from Antares, your billing statements showing unwanted charges, and a clear statement of the refund amount you are claiming. KPDNHEP will investigate and order Antares to comply with the Consumer Protection Act 1999.
Your cancellation checklist
- Screenshot your active subscription, billing amount, and renewal date.
- Confirm where you signed up (Antares website, App Store, Google Play, or credit card direct).
- Send a cancellation email to [email protected] with your account number and a request for written confirmation within 7 days.
- Record the date and time you sent the cancellation request.
- Wait for Antares' written confirmation; if it does not arrive within 7 days, send a follow-up email marked "URGENT."
- Check your account dashboard 2-3 days before the next renewal date to confirm the subscription shows as cancelled.
- Review your bank or credit card statement 7-14 days after cancellation to verify no charge appears and any refund has been credited.
- If an unwanted charge appears, gather all evidence and file a chargeback with your card issuer or lodge a complaint with KPDNHEP.
Summary: your rights and next steps to cancel Antares in malaysia
Cancelling Antares Energy Sdn Bhd's subscription is straightforward if you follow the correct procedure and understand your rights. Under the Consumer Protection Act 1999, you hold the right to cancel at any time, receive a full refund within 14 days of purchase, and dispute any unauthorised charges.
Contact Antares via email at [email protected] or phone at 03-7983 7399 to cancel immediately. Request written confirmation and a cancellation reference number. Monitor your bank account for 21 days to ensure no charge appears and any refund processes correctly.
If Antares continues billing, refuses a refund, or ignores your cancellation request, escalate to KPDNHEP via mycomplaints.kpdnhep.gov.my or 1800-886-800. The ministry will enforce your consumer rights and order Antares to refund you within 30 days.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds in Malaysia by following these exact steps. Your consumer rights are enforceable, your cancellation is legal, and you are not obligated to justify why you want to cancel. Act now to prevent further charges, and contact KPDNHEP immediately if Antares refuses to comply.