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Frequently asked questions
Cancel Verv: The Right Way
How to cancel Verv in malaysia and stop auto-renewal charges
What Verv is and how billing works in malaysia
Verv is a subscription-based energy management app designed to help you track household electricity use, identify waste, and discover savings opportunities through personalised insights and recommendations delivered via your mobile device.
In Malaysia, you pay for access to Verv on a recurring subscription model, not a one-time purchase. The service renews automatically at the end of each billing period unless you cancel before the renewal date arrives. This automatic renewal is stated clearly in Verv's terms: "Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date."
What you pay for when you subscribe to Verv
The Verv paid plans centre on access to personalised energy programmes, guided daily content, and audio-guided sessions tailored to your household goals. You are purchasing ongoing access during each billing cycle, not owning content permanently. This distinction matters when you cancel: once your subscription ends, you lose access immediately, though charges for your active billing period are not refunded under standard policy.
Verv publishes pricing in US dollars. Your card issuer or app store converts the amount to Malaysian ringgit (RM) at their current exchange rate. The conversion varies slightly depending on which payment method you use-web, Apple App Store, or Google Play.
How Verv handles cancellation for malaysia users
Verv manages cancellation entirely digitally. You do not need to post a letter or call a Malaysia-based number. Instead, you cancel through the app itself, the Verv website account area, or directly through the app store where you subscribed (Apple or Google).
Importantly, the cancellation method depends on where you first subscribed. If you signed up through Apple, cancelling only on the Verv website will not stop app store billing. If you subscribed via Google Play, stopping payment on the Verv site leaves the Google charge active. Many users overlook this and face duplicate charges or unexpected renewals.
Your consumer rights and what malaysia law protects
Malaysia's Consumer Protection Act 1999 (CPA 1999) is your foundation for enforcing fair cancellation practices and contesting unfair contract terms.
Your rights under the consumer protection act 1999
The CPA 1999 prohibits unfair contract terms and requires clear, transparent disclosure of auto-renewal terms. Verv must inform you explicitly before charging you and provide a simple, straightforward mechanism to cancel.
Under the CPA 1999, you have the right to cancel a subscription before the renewal date without penalty. If Verv fails to honour a timely cancellation or charges you after you have submitted a valid cancellation request, the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL) can investigate and enforce a refund on your behalf.
Your legal position: If you cancel Verv before your renewal date, you are entitled to stop future charges from that renewal onward. However, charges for the current active billing period are not refunded unless Verv has breached its cancellation policy or misled you about renewal terms. If Verv refuses to cancel or continues billing after you have cancelled, escalate to MDTCCOL's Consumer Affairs Bureau.
What to do if Verv refuses to cancel or keeps charging you
If you submit a cancellation request and Verv continues charging your card, this is a breach of your consumer rights under the CPA 1999. Document every charge and cancellation attempt with screenshots and email confirmations. Contact MDTCCOL's Consumer Affairs Bureau with your evidence. They have authority to order refunds and impose penalties on non-compliant companies.
You can also lodge a dispute with your card issuer or app store payment system (Apple or Google) and request a chargeback if Verv's cancellation claim is rejected.
Methods to cancel Verv: choose the right channel
Your cancellation method depends on where you subscribed.
Cancellation paths for different subscription sources
If you subscribed through the Verv website or app using a card, you cancel through the Verv account page. If you subscribed via Apple App Store, you cancel in Apple's Subscriptions settings, not on the Verv site. If you subscribed via Google Play, you cancel in Google Play's subscription management, not in the app itself.
This separation is crucial. Many users cancel in one place and assume the job is done, only to receive another charge a month later because they missed the second channel. To be absolutely certain, you must cancel on the platform where the charge originates.
| Subscription source | Where to cancel | Access method |
|---|---|---|
| Verv website or app (direct card) | Verv account page | Log in, go to billing or subscriptions, tap cancel |
| Apple App Store (iPhone / iPad) | Apple Settings > Subscriptions | Open Apple Settings, tap your name, select Subscriptions, find Verv, tap Cancel Subscription |
| Google Play (Android) | Google Play Store > Subscriptions | Open Google Play, tap your profile, select Subscriptions, find Verv, tap Cancel |
| Email support (if unsure) | [email protected] | Write to support asking which channel processed your payment, then cancel there |
Yafee recommends confirming your subscription source before cancelling. Check your bank statement or credit card bill and look for the merchant name: "Verv," "Apple," or "Google." This tells you exactly where to cancel.
Step-by-step cancellation process on each platform
Follow these instructions precisely to cancel Verv without leaving an active subscription behind.
Cancel Verv through the website or app account page
- Open the Verv app or visit the Verv website in your browser and log in with your email and password.
- Navigate to your account settings, usually found in the menu (three lines icon) or under "Profile" or "Account."
- Locate the "Billing," "Subscriptions," or "Plans" section.
- Find your active Verv subscription plan and select it.
- You will see the plan name, amount, and next renewal date.
- Take a screenshot of this screen for your records.
- Tap or click "Cancel Subscription" or "Cancel Plan."
- Verv may ask you why you are cancelling-this is optional feedback. Select any reason or skip.
- Confirm the cancellation. Verv will show a confirmation message and send a confirmation email to your account email address.
- Save this confirmation email. It proves you cancelled before the renewal date.
Cancel Verv through apple app store (iPhone or iPad)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (Apple ID profile).
- Select "Subscriptions."
- Find and tap "Verv" in the list of active subscriptions.
- If Verv does not appear, you did not subscribe through Apple.
- Tap "Cancel Subscription" at the bottom of the screen.
- You will see a confirmation that your subscription cancels at the end of your current billing period. Apple sends a confirmation email to your Apple ID email address.
- Screenshot this confirmation screen and save the email Apple sends.
Cancel Verv through google play (Android)
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (top right corner).
- Select "Subscriptions."
- Find and tap "Verv" in the list of active subscriptions.
- If Verv does not appear, you did not subscribe via Google.
- Tap "Cancel Subscription."
- Google will ask you to confirm the cancellation. Confirm it.
- You will see a confirmation that your subscription ends at the end of the current billing period. Google sends a confirmation email to your Google account address.
- Screenshot the confirmation and save Google's email.
Cancel Verv by email if you are unsure where you subscribed
- Email [email protected] with the subject line: "Cancellation Request - [Your Email Address]."
- Include your full name, email address associated with the account, and the date of your last charge.
- Ask Verv to confirm which payment method (Verv direct, Apple, or Google) processes your subscription.
- Request that Verv cancel your subscription immediately and confirm the cancellation in writing.
- Wait for Verv to respond with confirmation. This typically takes 3-5 business days.
- Save all email correspondence as proof of cancellation.
What happens after you cancel Verv
Once your cancellation is confirmed, your subscription ends at the end of your current billing period-not immediately.
Your access and billing after cancellation
You retain full access to Verv until your billing period ends. If you cancelled on the 15th of the month and your renewal date is the 30th, you can use Verv until the 30th. After the 30th, the app will not open unless you re-subscribe.
No charge should appear on your card on the renewal date. If a charge does appear after you have cancelled, this indicates Verv did not process the cancellation correctly or you cancelled on a different platform than the one handling your billing. Contact [email protected] immediately with your cancellation confirmation and request a refund of the erroneous charge.
Data and account retention after cancellation
Verv's available policy does not specify whether your usage history, settings, and recommendations are retained or deleted after cancellation. To be safe, download or screenshot any data you wish to keep before your subscription ends. This includes your energy usage reports, savings insights, or any personalised content you have created.
If you re-subscribe later, you may need to set up your profile again from scratch. Yafee recommends keeping these records for your own reference and to document your energy usage over time.
Refund policy and what you can recover
Understanding Verv's refund rules prevents disappointment after cancellation.
What Verv will and will not refund
Verv's policy states that cancellation stops future charges but does not refund payments already made for the active billing cycle. This means if you are mid-cycle and cancel, you do not recover the unused portion of that month's charge.
However, the Consumer Protection Act 1999 may entitle you to a partial refund if you cancel within a certain timeframe of your initial purchase, depending on Verv's terms and your state's implementation of CPA 1999 rules. Yafee advises contacting MDTCCOL if you believe you are entitled to a refund for unused access.
| Scenario | Refund eligible? | Action |
|---|---|---|
| Cancel before next renewal date | No refund for current cycle | No charge on renewal date |
| Charged after cancellation | Yes, refund required | Contact support and escalate to MDTCCOL |
| Cancelled within 7 days of sign-up (initial purchase) | Possibly, under CPA 1999 | Contact support or MDTCCOL for guidance |
| Service unavailable / app deleted by Verv | Yes, full refund or credit | Contact support immediately |
| Duplicate charge (billed twice in one cycle) | Yes, refund of duplicate | Contact support with proof, then chargeback if refused |
If Verv charges you after you have cancelled, gather proof: your cancellation confirmation email, a screenshot of the cancellation, and your bank statement showing the unwanted charge. Yafee's experience with similar cases shows that companies often refund erroneous charges quickly when presented with clear evidence.
Common cancellation traps and how to avoid them
Most Verv cancellation problems are preventable if you know where the pitfalls are.
The multi-platform trap: cancelling in the wrong place
The single biggest mistake is cancelling on the Verv site when you subscribed through Apple, or vice versa. The two systems are independent. Verv has no direct access to Apple or Google's billing. If you cancel on Verv but your subscription came from Apple, Apple still owns the renewal-and Apple will still charge you.
The solution is simple: check your bank statement or card bill immediately to see who charged you (Verv, Apple, or Google), then cancel on that exact platform.
Forgetting to save the confirmation
Many users tap "Cancel" and assume the job is done. Without a confirmation email or screenshot, you have no proof you cancelled if a dispute arises. Save every confirmation email and take a screenshot of the cancellation confirmation screen before leaving the page.
Cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, the timing is tight. Some systems process cancellations with a 24-hour delay. To be absolutely safe, cancel at least 2-3 days before your renewal date.
Missing the in-app notification
Verv may send a push notification or in-app message asking you to confirm the cancellation. Do not ignore this. Open the app and complete any final confirmation steps the app prompts. If you dismiss the notification without confirming, the cancellation may not go through.
Pricing and monthly costs for reference
These figures help you understand what Verv charges and verify your billing is correct.
| Plan duration | Original price (USD) | Approximate Malaysia ringgit (RM) | Auto-renews |
|---|---|---|---|
| 1 month | $19.99 | RM 86 | Monthly |
| 3 months | $39.99 | RM 172 | Every 3 months |
| 6 months | $59.99 | RM 259 | Every 6 months |
These conversions are approximate. Your actual charge in ringgit depends on your card issuer's exchange rate on the day Verv charges you. Always check your card statement to verify the exact amount you were billed.
Before you cancel: should you keep Verv or let it go
Before hitting cancel, consider whether Verv is truly not worth the cost to you.
Reasons to keep Verv
- You actively use the app weekly and it helps you reduce electricity bills.
- The monthly saving tips have already cut your energy consumption by 10% or more.
- You are on a plan with a discount (3-month or 6-month prepaid rate) and it works out cheaper than monthly.
- You are trialling the app and want to give it a full month before deciding.
Reasons to cancel Verv
- You have not opened the app in over a month-you are not using it.
- Your electricity company already provides equivalent energy insights for free on their customer portal.
- You prefer to monitor your energy use manually or using other tools.
- The RM 86 per month (or higher) is not justified by the savings or value you get.
- You have switched electricity providers and Verv is no longer compatible.
- You have moved house or your circumstances have changed and you no longer need energy management tools.
Checklist: verify your cancellation is complete
Use this checklist after you cancel to confirm the cancellation took effect and no future charges will hit your card.
- I have identified the correct platform where I subscribed (Verv website, Apple, or Google).
- I have cancelled on that platform using the step-by-step instructions above.
- I have received a cancellation confirmation email or screenshot the confirmation screen.
- I have saved the cancellation confirmation for my records.
- I have checked my bank statement or card statement to confirm no new charge appears on my renewal date.
- If a charge did appear, I have contacted [email protected] with my cancellation proof within 7 days.
- I have downloaded or screenshotted any personal data from Verv that I want to keep.
- My cancellation is complete and I am no longer paying for Verv.
Escalation: what to do if Verv ignores your cancellation
If you have cancelled Verv but a charge still appears on your renewal date, your next steps are clear and legally backed.
Contact Verv support immediately
Email [email protected] within 7 days of the unwanted charge. Include your name, account email, the cancellation confirmation (screenshot or email), and the unwanted charge detail (amount, date, and reference number from your bank). Ask Verv to refund the charge and confirm in writing that your subscription is now cancelled.
Allow 3-5 business days for Verv to respond. Keep all correspondence.
Dispute the charge with your card issuer or app store
If Verv does not refund the charge within 10 business days, contact your bank or credit card company and request a chargeback or charge dispute. Provide your cancellation proof and the unwanted charge details. Your bank will investigate and, if your evidence is clear, issue a refund to your account.
If you subscribed via Apple or Google, you can also dispute the charge through Apple's iTunes support or Google Play support respectively.
Escalate to malaysia's consumer protection authority
If the card issuer refuses the refund or Verv continues charging after the dispute, escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL). Their Consumer Affairs Bureau investigates breaches of the Consumer Protection Act 1999 and can order companies to refund consumers and pay penalties.
Contact MDTCCOL with your full case file: cancellation proof, all correspondence with Verv, bank statements showing the unwanted charges, and evidence of your chargeback attempt. MDTCCOL has enforcement powers and takes auto-renewal breaches seriously.
Summary and your next steps
Cancelling Verv is straightforward if you follow the correct platform and save your confirmation. The service uses automatic renewal, so you must cancel before your next billing date to stop charges. Your legal protection under Malaysia's Consumer Protection Act 1999 ensures Verv must honour timely cancellations and refund erroneous charges if you escalate.
Start by identifying where you subscribed, cancel on that platform using the step-by-step instructions above, save your confirmation, and monitor your next bank statement to verify no charge appears. If Verv fails to cancel or continues billing, contact support immediately, then dispute the charge with your card issuer, and finally escalate to MDTCCOL if needed.
Yafee has helped thousands of consumers cancel subscriptions just like Verv and understand their cancellation rights. If you are uncertain at any step, Yafee's guides walk you through every cancellation method, Malaysia's consumer law protections, and the escalation process. Visit Yafee today for clear, step-by-step cancellation guidance tailored to your situation. Yafee puts your rights first and ensures you cancel with confidence, without hidden charges or confusion.