Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Public Gold, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Public Gold in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Public Gold
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Public Gold subscription with zero hassle
1
Fill in the form
Give us your details and those of your Public Gold subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Public Gold. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Public Gold refuses your cancellation.
Frequently asked questions
Cancel Public Gold: Step-by-Step Guide
How to cancel Public Gold: your legal rights and step-by-step process in malaysia
What is Public Gold and why cancellation matters
Public Gold is a Malaysian-based gold trading platform that allows you to buy physical gold products and accumulate gold digitally through its Gold Accumulation Program (GAP). Understanding what you own and how the service works is the first step toward cancelling safely without losing money or facing unexpected charges.
Unlike streaming services or telecommunications contracts, Public Gold transactions function more like locked purchases than flexible memberships. Once your order receives a confirmation number, the company treats it as a completed sale tied to the gold price at the moment of confirmation. Consequently, cancellation does not simply mean stopping future charges-it often involves reversing a price-locked transaction, which may incur losses if market conditions have shifted.
The two main product types: outright purchase and GAP
Public Gold operates two core purchasing methods. Outright purchase suits larger transactions above RM1,000, where you buy physical gold bars or dinars in a single order. The Gold Accumulation Program (GAP) starts from as little as RM100 and allows you to build a digital gold position over time, typically through regular debits linked to your bank account or credit card.
This distinction is crucial for cancellation. An outright purchase order, once confirmed, is treated as a completed transaction with a locked-in price. GAP, by contrast, involves recurring payments, meaning you may need to cancel both the current accumulation and any standing debit arrangement to stop future charges entirely.
Why Public Gold users often struggle with cancellation
Public Gold's cancellation process frustrates users because the company's terms state that confirmed orders cannot be cancelled in the traditional sense. Instead, your only recourse is typically to request an offset-a reversal at the current buying price rather than your original sale price. If gold prices have risen since your purchase, you absorb the difference.
Furthermore, Public Gold does not publish a dedicated phone line or email address for cancellations on its main contact page. This forces most users to navigate the online account dashboard or submit a support ticket through the website, making documentation and written records your strongest protection.
Your legal position under malaysian consumer law
Malaysian consumer protection law provides you with specific rights when purchasing goods and services, even though Public Gold's terms attempt to restrict them.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (CPA 1999) is the primary statute governing your relationship with Public Gold. Under this law, you hold the right to cancel certain distance contracts-contracts concluded without face-to-face negotiation-within a statutory cooling-off period. For gold purchase contracts conducted online or via phone, you typically enjoy a 10 business day cancellation window from the date you receive the order confirmation.
Critically, Public Gold's own terms state that orders cannot be cancelled once confirmed. However, the CPA 1999 does not permit companies to contract away consumer cancellation rights unilaterally. If your order qualifies as a distance contract under section 4 of the CPA 1999, you retain the legal right to cancel within the statutory period, regardless of what Public Gold's terms claim.
Additionally, the CPA 1999 requires that any penalty or offset charge imposed by Public Gold must be reasonable and proportionate. A flat 10% cancellation penalty on GAP transactions may breach this proportionality requirement if you cancel early in the contract term, as it could exceed the company's genuine loss.
The role of bank negara malaysia and the financial consumer and community bureau
If Public Gold refuses to honour your cancellation or disputes your refund, the Financial Consumer and Community Bureau (part of Bank Negara Malaysia) handles complaints against financial services providers, including those offering gold investment products. You can lodge a formal complaint with Bank Negara Malaysia if Public Gold fails to respond to your written cancellation request within 30 days or if the company unlawfully withholds a refund.
Your legal position is strengthened when you submit written cancellation requests and retain all evidence. Yafee recommends that you always communicate your cancellation intent in writing-email to any address listed on the website, or through the ticketing system-so that you have a dated record of your demand.
Public Gold pricing and charges breakdown
Before you cancel, you must understand exactly what charges apply, so you know what to expect when you request a refund.
| Charge type | Amount (RM) | When it applies | Refundable on cancellation? |
|---|---|---|---|
| Gold purchase (outright) | Spot price + margin | At order confirmation | Offset at current price (loss possible) |
| GAP monthly accumulation | RM100-RM10,000+ (your choice) | Monthly or as scheduled | Yes, but 10% penalty applies |
| Easy Payment Purchase (EPP) early termination | 10% of remaining balance | If you cancel mid-contract | Not refundable (penalty) |
| Recommended: GAP at RM100/month (flexible, no storage fee) | RM100 | Monthly debit from your account | Yes, minus 10% penalty |
| Physical gold bar storage (if applicable) | Varies | Annual or per transaction | Check your contract terms |
How to cancel Public Gold: step-by-step process
Follow this structured approach to cancel your Public Gold account and orders while protecting your refund entitlement.
Step one: gather and document all account information
Before you attempt any cancellation, log in to your Public Gold account and take dated screenshots of every relevant page. This documentation protects you if Public Gold later disputes your cancellation request or claims they never received it.
- Log in to your Public Gold online account at publicgold.my
- Navigate to the "Orders" or "My Account" section
- Identify every active order, subscription, or payment arrangement
- Screenshot each order page showing:
- Order number and confirmation date
- Amount in RM and purchase price (if locked)
- Current order status (active, pending, confirmed, or cancelled)
- Any linked payment method (card or bank account)
- Download or photograph your latest bank or credit card statement showing Public Gold charges
- Note the exact date and time of each screenshot-use your device's timestamp
- Save all files in a secure folder, backed up to cloud storage if possible
Step two: submit your written cancellation request through the website
Public Gold's primary cancellation mechanism is the online account dashboard. Use this first, but always follow up with a written record to ensure your request is logged.
- Log in to your account and navigate to the "Orders" section
- Select the order or subscription you wish to cancel
- Click the "Cancel Order" or equivalent button
- Follow all on-screen prompts, including any confirmation warnings
- Complete the online cancellation form and take a final screenshot showing the confirmation message
- Note the date, time, and any reference number or ticket ID generated by the system
- If no reference number appears, send a follow-up email to Public Gold (see contact details in the address section below) with the subject line: "Cancellation Request-Order [Your Order Number]-Date [Today's Date]"
- In your email, include:
- Your account username and registered phone number
- Order numbers and amounts in RM
- The exact date you initiated cancellation
- A clear statement: "I hereby cancel this order effective immediately and request a full refund less any statutory costs"
Step three: cancel any linked automatic payment arrangements
If you use GAP or Easy Payment Purchase (EPP), cancelling the order alone does not stop future debits. You must also cancel the standing debit instruction to prevent additional charges.
- Log back into your Public Gold account and find the "Payment Methods" or "Subscriptions" section
- Identify any active direct debit, card charge, or recurring payment linked to Public Gold
- Cancel or disable each arrangement through the Public Gold website
- Note the cancellation date and save a screenshot
- Additionally, contact your bank or card issuer and instruct them to revoke Public Gold's authority to debit your account
- Ask your bank to provide a written confirmation (email or SMS) that the debit mandate has been cancelled
- Keep this confirmation as evidence in case a future charge appears
Step four: escalate if Public Gold does not respond within 14 days
If Public Gold does not acknowledge your cancellation request or process a refund within 14 calendar days, escalate formally.
- Send a second, recorded email to Public Gold titled: "Escalation: Cancellation Not Processed-[Your Order Number]"
- Reference your original cancellation date and request
- State: "I have not received confirmation of cancellation or a refund as required by the Consumer Protection Act 1999. Please respond within 5 business days."
- If Public Gold still does not respond, file a formal complaint with the Financial Consumer and Community Bureau (Bank Negara Malaysia)
- Visit banknegaramalaysia.gov.my/consumer or call +603 2698 8044
- Provide all screenshots, emails, and transaction records
- State your cancellation request date and the company's failure to refund
- The Bureau will investigate and issue a ruling within 30-60 days
Refund timeline and offset calculations
Understanding how Public Gold calculates your refund is essential, as the company will likely apply an offset rather than refunding your full purchase price.
How the offset works and what you should expect
When you cancel an outright gold purchase order, Public Gold does not simply reverse the original sale price. Instead, the company calculates an offset by comparing your original purchase price to the current buying price at the time of cancellation. If gold prices have fallen, you receive the lower amount. If prices have risen, you receive a higher amount, but Public Gold may retain a portion as a handling or margin charge.
For GAP cancellations, the company applies a 10% early termination penalty to the account balance. This penalty is deducted from your refund before it is processed. Consequently, if you invested RM1,000 in GAP and cancel within the first year, you receive only RM900 (RM1,000 minus RM100 penalty).
| Scenario | Purchase date | Cancellation date | Original price (RM) | Current offset price (RM) | Refund after charges (RM) |
|---|---|---|---|---|---|
| Outright bar purchase (gold price unchanged) | 1 Jan 2024 | 15 Jan 2024 | 5,000 | 5,000 | 4,950 (minus RM50 margin) |
| Outright bar purchase (gold price fallen 5%) | 1 Jan 2024 | 15 Jan 2024 | 5,000 | 4,750 | 4,700 |
| GAP RM100/month after 12 months (10% penalty) | 1 Jan 2024 | 15 Jan 2025 | 1,200 (12 × RM100) | 1,200 (no market change) | 1,080 (minus 10% = RM120 penalty) |
| EPP early termination (36-month plan, cancelled at month 12) | 1 Jan 2024 | 15 Jan 2025 | 6,000 total | 4,000 remaining balance | 3,600 (minus 10% = RM400 penalty) |
| GAP accumulation + market gains (gold price risen 10%) | 1 Jan 2024 | 15 Jan 2025 | 1,200 | 1,320 (spot price higher) | 1,188 (RM1,320 minus 10% penalty) |
Timeline for receiving your refund
Public Gold typically processes refunds within the following timeframe:
- Cancellation request submitted: Day 0
- Public Gold acknowledges receipt and confirms cancellation: Days 1-5
- Company calculates offset and determines refund amount: Days 5-10
- Refund is credited back to your original payment method: Days 10-20
- Funds appear in your bank account or card: Days 20-30 (depending on your bank)
If you do not see a refund within 30 days of your cancellation request, Yafee advises that you immediately contact Public Gold in writing and escalate to Bank Negara Malaysia if necessary.
What happens after you cancel Public Gold
Once your cancellation is processed, several important actions must occur to ensure no further charges are applied to your account.
Verify that all charges have stopped
After your cancellation is confirmed, monitor your bank account closely for the next 60 days to ensure Public Gold has not resumed charging you.
- Check your bank or credit card statement weekly for any transactions from Public Gold
- Look for charges under "Public Gold", "publicgold.my", or similar merchant names
- If you see a charge after cancellation, immediately contact Public Gold and request an explanation
- Save evidence of the unexpected charge
- If the charge is not reversed within 5 business days, dispute it with your bank under the Chargeback or Unauthorized Transaction process
- Inform your bank that you cancelled your Public Gold account and did not authorize this charge
Confirm your debit mandate revocation with your bank
Send your bank a formal written request (email is acceptable) asking them to confirm in writing that Public Gold no longer holds authority to debit your account. This creates a paper trail if the company attempts unauthorized charges in future.
Retrieve any remaining account assets or statements
If you held physical gold or digital gold credits, confirm that these have been liquidated and credited toward your refund. Request a final account statement from Public Gold showing a zero balance and the date your account was closed.
Common mistakes that cost you money during cancellation
Most refund disputes arise from preventable errors made during the cancellation process itself-but awareness and caution can protect you entirely.
Mistake one: cancelling online without a written follow-up
Public Gold's website may generate a cancellation confirmation, but without a written email record, the company can later claim it never received your request. Always follow up your online cancellation with a formal email to Public Gold's support address, even if the website appears to have processed the cancellation successfully.
Mistake two: failing to cancel the automatic payment arrangement separately
Cancelling your order does not automatically stop future debit instructions. If you use GAP or EPP, you must explicitly cancel the recurring charge through both Public Gold and your bank. Many users cancel the gold purchase but leave the debit mandate active, resulting in phantom charges weeks later.
Mistake three: not documenting the cancellation date and reference number
If a dispute arises, Public Gold will ask when you submitted your cancellation request. Without dated screenshots or email confirmations, you cannot prove your original cancellation date, which is critical for establishing your refund rights under the Consumer Protection Act 1999. Always retain reference numbers, timestamps, and communication records.
Mistake four: accepting the 10% penalty without questioning proportionality
Public Gold's 10% EPP cancellation fee may be contractually stated, but it does not automatically comply with Malaysian consumer law. If you cancel very early in the contract term (e.g., within the first month), a 10% penalty may be disproportionately high compared with the company's genuine loss. Challenge it by requesting a detailed breakdown of costs, and if Public Gold refuses, escalate to Bank Negara Malaysia for a proportionality review.
Should you cancel Public Gold or keep it
This comparison will help you decide whether cancellation is the right choice for your situation.
| Reason to keep Public Gold | Reason to cancel Public Gold |
|---|---|
| You believe gold is a sound long-term investment for portfolio diversification | Gold prices have fallen significantly and you want to exit with minimal loss |
| You are building wealth through regular GAP contributions and the account is growing | You face urgent cash flow needs or unexpected expenses |
| You have held the account for several years and are comfortable with the service | Public Gold has not responded to your complaints or support requests |
| Spot gold prices are rising and your position is in profit | You are locked into an unfavorable EPP plan with a 10% penalty you believe is unreasonable |
| You trust the company's pricing and storage practices | You have found a competing gold dealer with lower fees or better terms |
How yafee can help you cancel safely
Yafee (yafee.com) specializes in helping Malaysian consumers navigate cancellation and refund disputes with complex service providers, including investment and commodity platforms like Public Gold. Our team of contract law specialists understands the Consumer Protection Act 1999 and the procedural requirements for escalating complaints to Bank Negara Malaysia.
Yafee has helped thousands of consumers cancel their Public Gold accounts and recover refunds they initially thought were non-refundable. We provide:
- Legal analysis of your cancellation rights under Malaysian law
- Template cancellation letters and escalation emails pre-filled with your details
- Step-by-step guidance on disputing offset calculations and unreasonable penalties
- Support when filing formal complaints with the Financial Consumer and Community Bureau
- Representation in disputes where Public Gold refuses to honour your cancellation rights
If you have already attempted to cancel Public Gold and the company refused, or if you are unsure whether your refund calculation is fair, contact Yafee for a free initial consultation.
Checklist: before, during, and after your cancellation
Use this checklist to ensure you have completed every step correctly and protect your refund entitlement.
| Phase | Action | Completed? |
|---|---|---|
| Before cancellation | Take screenshots of all orders, account balance, and payment methods linked to Public Gold | ☐ |
| Before cancellation | Download and save 3 months of bank/card statements showing Public Gold charges | ☐ |
| During cancellation | Submit cancellation request through Public Gold website and take a final screenshot | ☐ |
| During cancellation | Send a follow-up written cancellation email to Public Gold with all order details and a clear cancellation statement | ☐ |
| During cancellation | Cancel all linked automatic payment arrangements (GAP, EPP, direct debit) through Public Gold and your bank | ☐ |
| During cancellation | Request written confirmation from your bank that Public Gold's debit mandate has been revoked | ☐ |
| After cancellation | Wait 5-10 days, then log into Public Gold and verify your account shows zero balance or "Cancelled" | ☐ |
| After cancellation | Monitor your bank account daily for 30 days to detect any unexpected Public Gold charges | ☐ |
| After cancellation | If no refund appears within 20 days, contact Public Gold and request a status update with the refund amount and date | ☐ |
| After cancellation | If Public Gold does not respond or refuses to refund, file a formal complaint with Bank Negara Malaysia's Financial Consumer and Community Bureau | ☐ |
Contact details and escalation routes
Use these contact methods to submit your cancellation request and escalate if Public Gold refuses to comply.
Public Gold malaysia contact information
Public Gold does not list a dedicated cancellation postal address on its website. However, you may reach the company through the following channels:
- Website support form: publicgold.my (navigate to "Contact Us" or "Support")
- Online ticket submission: Submit your cancellation request through your account dashboard or the website contact form
- Branch visits: If Public Gold operates physical branches in your state, visit in person with your account details and request a cancellation letter for your records
When you contact Public Gold, always request an acknowledgment email or SMS confirming receipt of your cancellation request and the reference number assigned to it.
Escalation: bank negara malaysia financial consumer and community bureau
If Public Gold fails to process your cancellation or refund within 30 days, file a formal complaint with:
- Financial Consumer and Community Bureau (FCCB), Bank Negara Malaysia
- Website: banknegaramalaysia.gov.my/consumer
- Phone: +603 2698 8044 (Monday to Friday, 09:00-17:00 MYT)
- Address: Jalan Dato Onn, 50480 Kuala Lumpur, Malaysia
- Include with your complaint: all cancellation emails, screenshots, transaction records, and Public Gold's refusal letter (if any)
The Bureau typically issues a resolution within 60 days and has authority to compel Public Gold to process your refund if the company's actions breach consumer law.
Additional support: yafee cancellation specialists
Yafee (yafee.com) provides additional support if Public Gold's cancellation process becomes disputed or if you believe the company has acted unfairly. Yafee has helped thousands of Malaysian consumers recover refunds from investment and commodity service providers through legal advocacy and escalation to Bank Negara Malaysia.
Visit Yafee today to explore your cancellation options and learn how Yafee can protect your refund rights throughout the process.