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Cancel Picknovel: The Right Way
How to cancel Picknovel and stop unexpected charges in malaysia
What Picknovel is and why cancellation matters
Picknovel is a digital reading application that delivers serial fiction and premium novels to readers across Southeast Asia, including Malaysia. The service operates on a freemium model: you access some titles free, but premium novels and advanced features require a paid subscription or coin purchases. Understanding what you are paying for-and how to stop paying-is the first step to regaining control over your account.
How Picknovel works and who operates it
Picknovel is developed by Pickcel, a Hong Kong-based company. Customer support is routed through the Pickcel support portal at support.pickcel.com, and the support email is listed as [email protected]. Importantly, no verified Malaysian registered office or local customer service centre has been identified. This means your cancellation request will be handled by an offshore team, which can create delays if disputes arise.
When you sign up through the Picknovel app, you may not see the developer's full legal address or terms of service prominently displayed. This lack of transparency is common in mobile apps and often makes cancellation harder than necessary. At Yafee, we have seen this pattern repeatedly: services that obscure their terms tend to complicate the exit process.
The practical consequence is that you must take extra care to document your subscription details, billing dates, and cancellation requests. Malaysia's Consumer Protection Act 1999 (CPA) protects you, but only if you can prove what you were charged and when you asked to cancel.
What you pay for on Picknovel
Picknovel offers two types of paid services: recurring subscriptions and one-time coin purchases. Recurring plans charge automatically every week or month. One-time purchases are coins-a virtual currency you spend to unlock premium novels or features.
| Plan or purchase type | Price (MYR) | Billing frequency | What you get |
|---|---|---|---|
| Weekly Plus | RM29.90 | Every 7 days | Access to premium novels, app features for 7 days |
| Monthly Plus | RM99.90 | Every 30 days | Access to premium novels, app features for 30 days |
| 1800 Coins (one-time) | RM14.90 | One payment | Virtual currency to unlock content |
| Coins Package with extra 15 percent | RM49.90 | One payment | Virtual currency bundle with bonus coins |
If you hold a Weekly Plus or Monthly Plus subscription, you will be charged repeatedly on your next billing date unless you cancel. If you bought coins only, you will not be charged again for that purchase, but no refund is issued once coins are spent. Consequently, you only need to cancel if you have an active recurring subscription plan.
Why malaysian users should cancel now
Users in Malaysia have reported unexpected charges, limited customer support, and no live chat option. The most common complaint is being charged after attempting to cancel. Since Picknovel bills directly in Malaysian ringgit (MYR), charges appear on your bank statement clearly, but disputes can take weeks to resolve.
Additionally, you have no local phone line or email address to escalate complaints quickly. If Picknovel refuses to refund a disputed charge, your recourse under the CPA is stronger if you act promptly and document everything. Yafee has helped thousands of Malaysian consumers cancel subscriptions like this one by providing a step-by-step framework that leaves no room for dispute.
Your legal rights as a malaysian consumer
Malaysia's Consumer Protection Act 1999 (CPA) is the primary law that governs your relationship with Picknovel. This section explains what rights you have and how to enforce them.
What the consumer protection act 1999 says about subscriptions
Under section 5 of the CPA, a consumer has the right to be supplied with goods or services of a nature, quality, safety and performance that a reasonable consumer would regard as acceptable. A subscription service that charges without offering a transparent, functioning cancellation mechanism breaches this right.
Furthermore, section 52 of the CPA protects you against misleading or deceptive conduct. If Picknovel's app or website does not clearly show how to cancel, or if it makes cancellation deliberately difficult, this may constitute misleading conduct. Section 53 prohibits false representations about the nature of goods or services, including subscription terms.
Additionally, the CPA requires that any payment taken after you cancel must be refunded if no service was provided. In practice, this means if Picknovel charges you after you have submitted a valid cancellation request, you can demand a refund.
Your legal position at a glance
Your legal position under the Consumer Protection Act 1999:
- You have the right to cancel a subscription at any time, subject to the terms you agreed to.
- Cancellation must take effect immediately or on your next billing date, depending on the service terms.
- You are entitled to a refund if you cancel before your next billing date and no service is delivered.
- If Picknovel charges you after cancellation, you can dispute the charge with your bank or card issuer.
- If Picknovel refuses a refund, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
The MDTCA is Malaysia's enforcement body for consumer protection. If Picknovel fails to respond to your cancellation request or disputes your refund claim, the MDTCA can investigate on your behalf. Nevertheless, you must first attempt to resolve the dispute directly with Picknovel by documenting your request in writing.
How to cancel your Picknovel subscription step by step
Cancellation requires you to follow a clear procedure and save proof at each stage. This section walks you through the exact steps, depending on how you pay.
Gather your account and billing information first
Before you cancel, take screenshots of your subscription details. This is essential because Picknovel's support team may ask for proof, and your bank or the MDTCA will certainly ask for it if a dispute arises.
- Open the Picknovel app and log in to your account.
- Go to your Account or Profile section.
- Screenshot the current subscription plan name (Weekly Plus or Monthly Plus).
- Screenshot the amount being charged (RM29.90 or RM99.90) and the next billing date.
- Write down your email address and any account ID shown on the screen.
- Check your payment method and billing history.
- If you subscribed through Google Play, go to Google Play Store > Account > Subscriptions and take a screenshot.
- If you subscribed through Apple, go to Settings > [Your Name] > Subscriptions and take a screenshot.
- If you paid direct to Picknovel, screenshot the payment method saved in your account settings.
- Save your bank or card statement.
- Log into your bank app or online banking portal.
- Find the Picknovel or Pickcel charge and note the transaction ID, date and exact amount.
- Screenshot this for your records.
- Collect any receipt emails.
- Search your email inbox for "Picknovel", "Pickcel", or the amount charged.
- Download and save any receipts or payment confirmation emails.
Do not proceed to the next step until you have completed all four sub-steps. This documentation will protect you if Picknovel disputes your cancellation or if you need to escalate to the MDTCA.
Cancel through google play (if you subscribed via google)
If you signed up for Picknovel through Google Play, you must cancel through the Google Play Store, not through the Picknovel app itself. Google controls the billing, so cancelling in the Picknovel app alone will not stop charges.
- Open Google Play Store on your Android phone or visit play.google.com on your computer.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions or Account > Subscriptions.
- Find and tap Picknovel in the subscription list.
- Look for the active subscription (Weekly Plus or Monthly Plus).
- Tap on it to open the subscription details page.
- Tap Cancel subscription.
- Read the reason prompt (Google may ask why you are cancelling).
- Confirm your cancellation by tapping Cancel subscription again.
- Screenshot the cancellation confirmation page.
- Google will display a confirmation message with the cancellation date.
- Take a screenshot showing "Your subscription has been cancelled" and the date.
- Save this with your other documents.
Cancellation through Google Play takes effect on your next billing date. You will retain access to premium features until midnight on that date, then access will be removed. Yafee recommends checking your Google Play account 48 hours after the billing date to confirm the charge did not go through.
Cancel through apple app store (if you subscribed via apple)
Apple users must also cancel through the Apple ecosystem, not in the Picknovel app. Follow these steps on your iPhone, iPad, or Mac.
- Open Settings on your Apple device.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find Picknovel in your active subscriptions.
- Scroll through the list and tap Picknovel.
- The subscription details page will open.
- Tap Cancel subscription.
- Apple will ask you to confirm and may offer alternative plans.
- Select the option to cancel the subscription.
- Screenshot the cancellation confirmation.
- Once cancelled, you will see a message showing your access ends on a specific date.
- Take a screenshot of this confirmation and save it.
Like Google, Apple processes the cancellation and you retain access until your renewal date. The charge will not appear on your next billing cycle. Consequently, you should confirm within 48 hours of your renewal date that no charge has been taken.
Cancel a direct subscription (if you paid Picknovel directly)
If you set up a subscription and paid direct to Picknovel using a credit card or debit card (not through Google or Apple), you must contact Picknovel support to cancel. This is where the process becomes more complex, because Picknovel has no local customer service.
- Send a written cancellation request to [email protected].
- Use the subject line: "Cancellation Request for Picknovel Account [Your Email Address]".
- In the email body, include: your full name, the email address tied to your Picknovel account, your current subscription plan (e.g., Monthly Plus), the amount charged (e.g., RM99.90), and your next billing date.
- State clearly: "I request to cancel my subscription effective immediately" or "effective on my next billing date" (choose one).
- Attach screenshots of your account subscription page and your bank statement showing the charges.
- Keep a copy of the email you send.
- Save the entire email (with headers and timestamp) as a PDF or text file.
- Note the date and time you sent it.
- Wait for a response within 7 working days.
- Pickcel support should confirm receipt and process your cancellation.
- If they ask for additional information, provide it immediately.
- If you do not receive a response within 7 days, send a follow-up email with the same information.
- Add to the subject line: "FOLLOW-UP: Cancellation Request [Your Email Address]".
- Reference your original email date and attach the same documents.
- Check your bank statement on your next billing date.
- If no charge appears, cancellation was successful.
- If a charge appears, proceed to the dispute section below.
Direct cancellations are more vulnerable to delays or denials because you are communicating with an offshore team with no obligation to respond quickly. Therefore, written email is essential-phone calls leave no record. Yafee strongly advises sending all cancellation requests by email for this reason.
Cancel within the Picknovel app (optional confirmation step)
Some subscription services allow you to cancel directly in the app as well. If you have a direct subscription or wish to confirm cancellation in all available locations, you can attempt to cancel in the Picknovel app itself.
- Open the Picknovel app and log in.
- Go to Account, Profile, or Settings (the exact label varies).
- Look for Subscription, Billing, or Manage Plan options.
- Tap the relevant option and check whether a Cancel or Unsubscribe button is visible.
- If a cancel button exists, tap it and follow the on-screen prompts.
- Confirm the cancellation when asked.
- Screenshot the confirmation message.
- If no cancel button is visible, proceed to email support as described above.
- The absence of a cancel button does not mean cancellation is impossible-it means you must use email.
This in-app step is optional but recommended as an extra layer of documentation. Having cancelled through multiple channels (app plus email) strengthens your position if a dispute arises later.
What happens after you cancel
Cancellation is not always instantaneous, and understanding the timeline helps you avoid panic or mistaken re-subscriptions.
Access and billing after cancellation
Once you cancel, your access to premium features is guaranteed until the end of your current billing period. For example, if you are on a Monthly Plus plan that renews on 15 March, and you cancel on 1 March, you keep full access until 15 March at midnight. After that time, your app will revert to free access only.
Your bank will not be charged again after your current billing date. Consequently, if you see a charge on your statement after your billing date, it is an error and you should dispute it immediately.
Check your app access after the renewal date
Log back into Picknovel 24 to 48 hours after your renewal date to confirm that premium access has been removed. If you still see premium features available, contact support immediately because a charge may have gone through despite your cancellation.
Monitor your bank statement
Check your bank app or online banking portal every day for the first week after cancellation, and then weekly for the next month. Look for any Picknovel, Pickcel, or similar charge. If you spot an unauthorised charge, take note of the date and amount and proceed to the dispute section below.
How to dispute a charge if Picknovel keeps billing you
Sometimes Picknovel continues to charge after cancellation. This section explains your options.
Step 1: contact Picknovel support again
Before disputing with your bank, give Picknovel one final opportunity to refund the unauthorised charge.
- Send a formal dispute email to [email protected].
- Subject line: "Dispute: Unauthorised Charge After Cancellation - Refund Request".
- Include: the date you cancelled, the confirmation details from your cancellation (app screenshot, email confirmation, or Google Play receipt), the amount incorrectly charged, the date of the incorrect charge, and your bank statement showing the charge.
- Request a full refund to your original payment method within 7 days.
- Set a deadline.
- State in the email: "If I do not receive a refund within 7 days of this email, I will dispute the charge with my bank and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs."
- Save the email and wait 7 working days for a response.
- If Picknovel issues a refund, confirm receipt in your bank account within 5 to 10 working days.
- If no response or refund appears, proceed to step 2.
Step 2: dispute the charge with your bank
Your bank is your strongest ally. Under Malaysian banking regulations and the CPA, your bank can reverse an unauthorised charge.
- Contact your bank's dispute or fraud team.
- Call the number on the back of your card or log into your online banking portal.
- Request a chargeback or dispute for the Picknovel charge.
- The bank will ask for evidence: your cancellation confirmation, Picknovel's lack of response, and your statement showing the charge.
- Provide all documentation.
- Send screenshots of your cancellation, your email to [email protected], and the unauthorised charge on your statement.
- Include the dates of each action for clarity.
- Allow 30 to 60 days for the dispute to be resolved.
- The bank will contact Picknovel and demand evidence that the charge was authorised.
- If Picknovel cannot provide proof of a valid, active subscription after cancellation, the bank will reverse the charge.
The chargeback process is robust and favours the consumer in cases where the merchant fails to honour a cancellation request. Consequently, you should pursue this route if Picknovel does not refund voluntarily.
Step 3: lodge a complaint with the ministry of domestic trade and consumer affairs
If your bank dispute succeeds but you want a formal record, or if you are disputing multiple charges, you can lodge a complaint with the MDTCA.
- Visit the MDTCA website at mdtca.gov.my or its consumer complaint portal.
- Gather your evidence: cancellation confirmation, all emails with Picknovel, bank statements, chargeback letters from your bank, and any refund confirmations.
- File a formal complaint.
- Provide your contact details, a description of the issue, and attach all documents.
- The MDTCA will log your complaint and contact Picknovel to investigate.
- Cooperate with the investigation.
- The MDTCA may ask for additional information. Respond promptly.
- The investigation can take 30 to 90 days.
A formal MDTCA complaint creates an official record and may result in enforcement action against Picknovel if a pattern of breaches is found. This is particularly valuable if other Malaysian users have filed similar complaints.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel stressful, but avoiding these errors will protect your rights and speed up the process.
Mistake 1: deleting the app without confirming cancellation
Never delete the Picknovel app before receiving written confirmation of cancellation. If you delete the app, you lose access to your account screen showing the subscription and renewal date. If a dispute arises later, you will struggle to prove what plan you held or what date you cancelled on.
Instead, keep the app installed for at least 30 days after your cancellation request. Check it weekly to confirm that premium features have been removed once your renewal date passes.
Mistake 2: not using email for direct cancellations
If you cancel via phone call or in-app chat and Picknovel denies receiving your request, you have no proof. Always use email to [email protected] when cancelling a direct subscription. Email creates a dated, timestamped record that your bank or the MDTCA can verify.
Mistake 3: cancelling through the wrong platform
If you subscribed via Google Play, cancelling only in the Picknovel app will not stop charges. Google must process the cancellation. Similarly, if you subscribed via Apple, only Apple's cancellation method is effective. Consequently, check your subscription payment source first-Google Play, Apple, or direct to Picknovel-before you cancel.
Mistake 4: failing to document everything
Screenshots and saved emails are your insurance policy. If you cancel and later cannot remember the details, or if Picknovel disputes your request, you cannot prove your position. Take screenshots at every stage: the subscription plan, the renewal date, your cancellation confirmation, and your bank statement after the renewal date confirming no charge appeared.
Mistake 5: giving up too easily
If Picknovel does not respond to your first cancellation email, do not assume cancellation has failed. Send a follow-up email after 7 days. If still no response, escalate to your bank. The process is sometimes slow, but persistence pays off. Yafee has resolved countless cancellation disputes by simply ensuring customers follow through with documentation and follow-up.
Refunds and what you are entitled to
Refund eligibility depends on when you cancel relative to your billing date.
When you can get a refund
Under the Consumer Protection Act 1999, you are entitled to a refund if you cancel before you are charged for a new billing period. For example, if your Monthly Plus plan renews on 15 March and you cancel on 10 March, you are entitled to a refund of the RM99.90 because no service will be delivered after 15 March.
Nevertheless, if you cancel after your billing date has passed-for example, on 16 March after being charged on 15 March-you are typically not entitled to a refund for the current month. You have used the service for the full period. However, if you cancel after the 15th and before the next charge on 15 April, no further charge will occur.
One-time coin purchases are generally non-refundable once coins have been spent. If you purchased coins and have not yet used them, request a refund; Picknovel may grant one. But if you have already spent the coins on unlocking novels, a refund is unlikely unless you can demonstrate the service was not provided as advertised.
How to request a refund
If you are entitled to a refund, request it explicitly in your cancellation email to [email protected]. State: "I request a refund of RM99.90 for my Monthly Plus subscription as I am cancelling before the next billing date." Provide proof that you cancelled before the charge date.
If Picknovel refuses to issue a refund, use the bank chargeback process or escalate to the MDTCA. Both avenues will compel Picknovel to justify why a refund was not issued.
Pricing comparison and refund table
This table summarises Picknovel pricing, billing cycles, and refund eligibility.
| Plan or purchase | Price | Billing cycle | Refund if cancelled before next charge? |
|---|---|---|---|
| Weekly Plus | RM29.90 | Every 7 days | Yes, full refund |
| Monthly Plus | RM99.90 | Every 30 days | Yes, full refund |
| 1800 Coins (one-time) | RM14.90 | No renewal | No, unless unused |
| Coins Package +15 percent | RM49.90 | No renewal | No, unless unused |
| Free tier access | RM0.00 | N/A | N/A |
Should you cancel Picknovel or keep your subscription?
This section helps you decide whether to cancel or stay.
Reasons to keep your subscription
If you read regularly and enjoy Picknovel's premium catalogue, the subscription may offer value. Weekly Plus at RM29.90 costs less than a paperback novel. If you read two or more premium novels per week, the cost per novel is reasonable. Additionally, if you use the app frequently and the latest chapters keep you engaged, the ongoing cost may be justified.
Furthermore, if you have already paid and are satisfied with the service, cancelling may not be necessary. You can reassess your usage each billing cycle. If the day arrives and you realise you have not used the app, only then cancel to avoid the next charge.
Reasons to cancel Picknovel
Cancel if you have not opened the app in two weeks or longer. Recurring charges for unused services are the definition of waste. Additionally, cancel if you find the same novels available free elsewhere or if you have completed the stories that interested you.
Cancel if the app frequently crashes, the interface is confusing, or customer support is unresponsive. A subscription should deliver reliable service. Cancel if Picknovel has already charged you unexpectedly after you thought you cancelled-this signals a broken or deliberately opaque cancellation system.
Finally, cancel if you are uncertain about your subscription terms or have been charged an amount different from what you expected. Clarity and transparency are essential. If Picknovel fails to provide either, your relationship with the service is broken.
Refund request letter template
Copy and adapt this template when requesting a refund from Picknovel support.
Subject: Refund Request - Picknovel Subscription (Account [Your Email])
Dear Picknovel Support Team,
I am writing to request a full refund for my Picknovel subscription and to formally cancel my account effective immediately.
Account Details:
Email: [Your email address]
Subscription plan: [Weekly Plus / Monthly Plus]
Amount charged: [RM29.90 / RM99.90]
Current billing date: [Date]
Cancellation request date: [Today's date]
Reason for cancellation: [State your reason, e.g., "I am not using the service regularly" or "I was charged unexpectedly and did not authorise the renewal."]
Refund justification: I am requesting a refund because I cancelled before the next billing date and no service was delivered after my cancellation request.
I have attached supporting documentation including my account subscription screen, bank statement showing the charge, and this cancellation request.
Please process the refund within 7 business days. If I do not receive confirmation of the refund, I will dispute the charge through my bank and lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs.
Thank you for your prompt attention to this matter.
Yours sincerely,
[Your full name]
[Your phone number]
Checklist before and after cancellation
Use this checklist to ensure you have completed every step and protected yourself.
| Step | Before cancellation | After cancellation |
|---|---|---|
| Documentation | Screenshot subscription plan, amount, and renewal date | Save confirmation email or in-app receipt |
| Payment proof | Take bank statement screenshot showing last charge | Monitor bank statement daily for 30 days |
| Contact details | Confirm support email is [email protected] | Keep email copies of all correspondence |
| Access check | Confirm premium features are currently active | Log in 24 hours after renewal date; confirm premium removed |
| Do not delete app | Keep Picknovel installed | Keep installed for 30 days after cancellation |
How yafee helps you cancel subscriptions safely
Cancelling a subscription should not require legal expertise, but when services obscure their terms or make exit difficult, guidance becomes essential. Yafee has helped thousands of Malaysian consumers cancel subscriptions like Picknovel by providing clear, legally grounded procedures tailored to each service.
Our approach is simple: document everything, use written channels, and escalate if necessary. We believe every consumer in Malaysia deserves transparent terms and a functioning cancellation mechanism. If Picknovel fails to provide one, we show you how to enforce your rights under the Consumer Protection Act 1999.
At Yafee, we have resolved complaints from consumers charged after cancellation, denied refunds, and frustrated by unresponsive offshore support teams. Our step-by-step guides remove the guesswork and give you confidence that you are acting correctly.
Contact information for Picknovel support and escalation
Use these contact details at each stage of cancellation or dispute.
| Service or authority | Contact method | Details |
|---|---|---|
| Picknovel support (direct subscription) | [email protected] | |
| Picknovel developer (general) | Web | Pickcel (Hong Kong-based); no Malaysian office |
| Google Play (if billed via Google) | Web/app | play.google.com or Google Play app > Manage subscriptions |
| Apple App Store (if billed via Apple) | App/web | Settings > [Your name] > Subscriptions (iPhone/iPad/Mac) |
| MDTCA complaints | Web | mdtca.gov.my; consumer complaint portal |
The Ministry of Domestic Trade and Consumer Affairs (MDTCA) is your escalation route if Picknovel refuses to honour your cancellation or disputes a refund. Write formally, provide all documentation, and allow 30 to 90 days for investigation.
Summary: your path to cancelling Picknovel
Cancelling Picknovel is straightforward if you follow this framework. First, document your subscription details and current billing date by taking screenshots. Second, cancel through the correct platform: Google Play, Apple, or direct email to [email protected]. Third, monitor your bank statement for 30 days to confirm no further charge appears. Fourth, if a charge does appear after cancellation, dispute it with your bank or escalate to the MDTCA.
Your rights under Malaysia's Consumer Protection Act 1999 are clear: you can cancel a subscription at any time, you are entitled to a refund if no service is delivered after cancellation, and you have recourse if the merchant breaches these rights. Picknovel's lack of a local office and limited customer support does not diminish these rights-it only makes documentation more important.
At Yafee, we have supported thousands of Malaysian consumers through subscription cancellations by making the legal framework accessible and the procedure transparent. Whether you cancel today or revisit your Picknovel usage in a month, follow this guide to protect yourself. Document, communicate in writing, and escalate if necessary. That is how you take back control.
Start your cancellation process now by gathering your account details and choosing the correct cancellation method for your payment source. Yafee is here to ensure you cancel with confidence, free from unexpected charges or disputes.