Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Holiday Club, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Holiday Club in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Holiday Club
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Holiday Club subscription with zero hassle
1
Fill in the form
Give us your details and those of your Holiday Club subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Holiday Club. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Holiday Club refuses your cancellation.
Frequently asked questions
Cancel Holiday Club: The Right Way
How to cancel Holiday Club in malaysia: your legal rights and step-by-step process
What Holiday Club is and why cancellation matters
Holiday Club presents itself as a subscription-based membership service offering discounted holiday packages and exclusive travel perks to members across participating properties. In Malaysia, the service operates through a direct membership model rather than through app-store billing, which means your cancellation and refund rights fall under specific consumer protection laws.
The membership plans range from entry-level to premium tiers, with prices reflecting long-term holiday commitments rather than impulse purchases. Because Holiday Club memberships involve significant upfront investment, understanding your cancellation rights and the correct procedural steps is essential to protect your money and avoid being locked into unwanted renewals.
How Holiday Club is marketed in malaysia
Holiday Club markets holiday access, discounted resort bookings, and member-exclusive perks across a global network. The Malaysian contact point is listed in Sri Petaling, Kuala Lumpur, though primary support directs members to the Finland-based headquarters at [email protected] or +358 300 870 900.
The absence of a published Malaysian cancellation policy on the local site creates friction. Yafee has identified this as a common pattern with international membership services: they operate in Malaysia but do not always provide localised cancellation terms, which shifts the burden onto you to initiate the process correctly and document everything.
Why cancellation disputes happen with Holiday Club
Cancellation disputes arise because membership terms are not always transparent at the point of sale, renewal dates are not always clearly communicated, and there is no standardised self-service cancellation button on the Malaysian site. Members often cancel informally (email or phone) without written proof, then dispute whether the cancellation was actually received.
Yafee recommends treating every cancellation as a formal legal transaction: send written notice, request confirmation, and keep all records. This protects you if the company later claims it did not receive your request or if a renewal charge appears on your bank statement after you believed you had cancelled.
Your consumer rights under malaysian law
Legal framework protecting your cancellation rights
Your right to cancel Holiday Club membership in Malaysia is protected by the Consumer Protection Act 1999. This law grants consumers the right to cancel distance contracts (including online and telephone sales) within 14 calendar days of purchase, provided the contract terms clearly state this right and the company provides proper cancellation instructions.
In accordance with the Consumer Protection Act 1999, if Holiday Club failed to provide you with clear cancellation terms or a cancellation method when you signed up, you may have additional grounds to cancel even after the 14-day period. The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) enforces these rights and investigates complaints.
Your legal position
If you purchased within the last 14 days: You have an unconditional right to cancel and receive a refund of all payments, provided Holiday Club disclosed the cancellation method at the time of purchase. You must submit written cancellation notice within this window.
If you purchased more than 14 days ago: Your cancellation right depends on the membership contract terms. If the contract specifies a cooling-off period, early termination fee, or renewal terms, these apply. However, if Holiday Club did not provide clear cancellation information in writing before you paid, the Consumer Protection Act 1999 requires them to honour a cancellation request even outside the 14-day window.
If you are cancelling due to non-performance, misrepresentation, or hidden fees: You have grounds to cancel under the Consumer Protection Act 1999 regardless of timing. "Non-performance" means Holiday Club failed to deliver the holiday benefits, discounts, or access promised. Document any failures and reference them in your cancellation notice.
Yafee's analysis of international membership disputes shows that enforcement depends entirely on written proof: a record of your cancellation request, the company's response, and any promises made at sale. Without this, you have no leverage with KPDNHEP.
Cancellation pricing and what you can recover
Current membership tiers and their costs
Holiday Club offers three primary membership levels in Malaysia, priced in Malaysian ringgit. The table below summarises the entry, middle, and premium options:
| Membership tier | Price (RM) | Approx. annual cost |
|---|---|---|
| Pronssi (entry) | RM8,585 | Variable (one-off or staged) |
| Kulta (mid-tier) | RM18,805 | Variable (one-off or staged) |
| Platina (premium) | RM45,479 | Variable (one-off or staged) |
These are not small amounts, which is why cancellation questions become disputes. If you paid RM18,805 and then discovered the membership does not deliver promised discounts or includes hidden annual fees, reclaiming that money becomes a priority.
What you can claim in a refund
The refund you are entitled to depends on when you cancel and the reason. Under the Consumer Protection Act 1999, if you cancel within 14 days of purchase, Holiday Club must refund 100% of your payment within 14 days of receiving your written cancellation notice. This applies even if you have used the membership.
If you cancel after 14 days, your refund entitlement depends on the membership contract. Many membership services charge an early termination fee or allow partial refunds based on time elapsed. However, if Holiday Club's cancellation terms are hidden, vague, or not provided in writing at the time of purchase, you can argue that the entire fee is refundable under consumer law.
Yafee advises requesting a full refund in your cancellation notice and letting Holiday Club respond. If they reject your claim, escalate to KPDNHEP with evidence that the cancellation terms were not clearly disclosed.
Methods to cancel Holiday Club
Direct contact via email
Email is the most secure cancellation method because it creates a timestamped written record that you can reference later if a dispute arises. You must send your cancellation notice to the official customer service address and request a written confirmation of receipt.
Address your email to [email protected] (or the Malaysia-specific contact if you have received one from Holiday Club directly). Include your full name, membership number, email address, and phone number. State clearly: "I wish to cancel my Holiday Club membership with immediate effect" and specify your reason (optional but recommended if you are claiming non-performance or misrepresentation).
Phone cancellation with documentation
You can call Holiday Club at +358 300 870 900 to initiate cancellation verbally. However, phone calls are difficult to prove later. If you choose this route, take detailed notes of the date, time, name of the support agent, and what they confirmed. Then send an email immediately after the call restating what was discussed and requesting written confirmation.
In Malaysia, if support staff are unavailable (outside office hours or due to time-zone differences), you cannot rely on phone alone. Supplement with email to ensure your request is documented.
Registered mail to the malaysian office
If you prefer formal written notice by post, you can send a registered letter to the Sri Petaling contact point. Obtain the specific postal address through the Holiday Club customer service channels first, then send your cancellation letter via registered mail so you receive a proof-of-delivery receipt. This creates an undisputable record of timing.
Include the same information as your email: your name, membership number, reason for cancellation, and a clear statement that you are cancelling effective immediately.
Step-by-step cancellation process
Before you cancel: documentation checklist
Gather the following information before you submit any cancellation request. This evidence protects you if the company later disputes when you cancelled or what you were entitled to recover:
- Take a screenshot of your Holiday Club account homepage showing your name, membership number, and current status
- Include the membership tier (Pronssi, Kulta, or Platina)
- Include the next renewal or billing date if visible
- Screenshot or export your last three payment confirmations or bank statements showing charges from Holiday Club
- Record the exact amount and date of each charge
- Identify whether payments are annual, staged, or irregular
- Export any booking confirmations, holiday credits, or unused vouchers
- List the value and expiry date of unused benefits
- Note whether you are forfeiting these in your cancellation letter
- Keep a copy of your purchase confirmation email from when you signed up
- Check whether it mentions a cancellation right or cooling-off period
- If not mentioned, note this as evidence of non-disclosure
- Save any terms and conditions documents you received
- Note whether they clearly state cancellation fees, renewal terms, or how to cancel
- Document any communication with support staff regarding membership issues or cancellation
- Save emails, chat transcripts, or call notes with dates
Step 1: draft your cancellation notice
Write a formal cancellation letter or email to Holiday Club. Your notice must include your full name, membership number (or email address linked to the account), the current date, and a clear statement that you are cancelling. Reference the specific legal basis if applicable (Consumer Protection Act 1999, Section 6, for a distance contract within 14 days, or claim of non-performance).
Use this template:
Dear Holiday Club Customer Service,
I hereby cancel my Holiday Club membership (Membership Number: [INSERT]) effective immediately. I purchased this membership on [DATE] and request a full refund of [AMOUNT] to my original payment method within 14 days of receipt of this notice, in accordance with the Consumer Protection Act 1999.
My full name is [YOUR NAME]. You can contact me at [EMAIL] or [PHONE NUMBER].
Please confirm receipt of this cancellation notice within 3 business days.
Yours faithfully, [YOUR NAME]
Step 2: submit your cancellation by email
Send your cancellation notice to [email protected] with the subject line "Membership Cancellation Request - [Your Name]". Attach copies of your payment confirmations and membership screenshots so the support team has all required information to process your cancellation immediately.
Send this email from the email address linked to your Holiday Club account. This helps support staff locate your membership quickly.
Step 3: request written confirmation
In your email, explicitly state: "Please confirm receipt of this cancellation notice and provide a written statement confirming the effective cancellation date and expected refund date." This forces Holiday Club to acknowledge your request in writing.
If you do not receive a response within 5 business days, send a follow-up email referencing your original cancellation request. Yafee recommends keeping copies of both emails to show a pattern of communication if you later escalate to KPDNHEP.
Step 4: track your refund
Holiday Club must process your refund within 14 days of receiving your written cancellation notice (as required under the Consumer Protection Act 1999). Contact your bank if the refund does not appear within 21 days and request a trace. Banks can verify whether Holiday Club initiated a refund and identify where it was sent.
Save your bank statement showing the refund when it arrives. If the refund amount is less than what you claimed, contact Holiday Club immediately with evidence of your full original payment and request the difference.
What happens after you cancel
Access and membership termination
Once Holiday Club confirms your cancellation, your account access should be suspended within 24 to 48 hours. You will no longer be able to log in, book holidays, or access member discounts. Any unused holiday credits, vouchers, or bookings typically become void on the effective cancellation date unless your membership contract specifies otherwise.
If you have an active holiday booking at the time of cancellation, contact Holiday Club immediately to clarify what happens to that reservation. Some memberships allow you to complete a booked holiday even after cancellation; others do not. This depends on your specific tier and the terms of your booking.
Renewal charges after cancellation
A common problem occurs when a renewal charge appears on your bank statement weeks after you cancelled. This happens when Holiday Club's billing system processes a renewal before support staff fully deactivate your account. If this occurs, contact your bank and raise a dispute claim. Provide your cancellation notice as evidence that you cancelled before the charge was applied.
Simultaneously, send a formal dispute email to Holiday Club with the subject line "Unauthorised Charge After Cancellation" and attach your original cancellation confirmation. Request an immediate refund of the unwanted charge within 5 business days. If Holiday Club refuses, escalate to KPDNHEP with both your cancellation notice and your bank statement showing the disputed charge.
Communication after cancellation
Holiday Club may continue to send marketing emails or renewal reminders after your cancellation date. You can report these to KPDNHEP as evidence of non-compliance if they become persistent. However, isolated emails are not grounds for a complaint; focus on the refund and account access termination.
Common cancellation mistakes and how to avoid them
Mistake 1: cancelling by phone without written confirmation
Many members call Holiday Club, speak to support, and believe they have cancelled. In reality, without written confirmation, there is no proof that the call took place or what was discussed. Holiday Club can later claim they never received a cancellation request, and you have no evidence to dispute this.
Always follow up a phone call with an email restating what was discussed. Reference the date and time of your phone call and the name of the support agent if you noted it. This creates a paper trail that protects you.
Mistake 2: not specifying a reason for cancellation
Your reason for cancellation matters if a dispute arises. If you write "I want to cancel," Holiday Club might argue you are subject to early termination fees. But if you write "I cancel because the membership does not provide the promised discounts" or "I cancel within 14 days of purchase as is my right under the Consumer Protection Act 1999," you strengthen your legal position.
Always state your reason, even if briefly. This is not optional; it is protection.
Mistake 3: cancelling before documenting your membership details
Once you cancel, your account may be suspended, and you may lose access to membership details, payment history, and booking records. Screenshots taken before you cancel are your only proof of what you paid, what tier you had, and what renewal date was approaching. Take these screenshots before you send your cancellation notice.
Mistake 4: assuming the refund will appear automatically
Refunds do not always process automatically or correctly. Holiday Club must initiate the refund within 14 days, but it can take an additional 5 to 10 business days for your bank to receive and process it. If 21 days pass with no refund, contact your bank and ask them to trace the transaction. If your bank confirms no refund was sent, contact Holiday Club again with evidence of the delay and escalate to KPDNHEP.
Mistake 5: not keeping copies of all communications
If a dispute arises, KPDNHEP will ask for evidence: your cancellation notice, Holiday Club's response, your bank statements, and any other relevant emails. If you delete these messages or lose track of them, you have no evidence to support your claim. Create a folder in your email and archive every communication related to your membership and cancellation. Print important documents to PDF as backup.
Yafee has assisted thousands of consumers who lost disputes simply because they did not keep records. This is entirely avoidable with basic documentation discipline.
If Holiday Club refuses to cancel or refund
Escalation to KPDNHEP
If Holiday Club does not respond to your cancellation request within 10 business days, or if they refuse to cancel or refund your payment, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This is Malaysia's consumer protection authority and enforces the Consumer Protection Act 1999.
Visit the KPDNHEP online complaint portal at www.kpdnhep.gov.my or call their hotline at 03-8000 8000. You will need to provide:
- Your personal details (name, email, phone, address)
- Holiday Club's contact details and business registration number if available
- Copies of your cancellation notice and any response from Holiday Club
- Proof of payment (bank statements or receipts)
- Documentary evidence of the dispute (emails, screenshots, refusal letters)
KPDNHEP will investigate and attempt to mediate between you and Holiday Club. If the company is found to have violated the Consumer Protection Act 1999, KPDNHEP can compel them to refund your payment and impose financial penalties.
Bank chargeback claim
If Holiday Club fails to refund you and you have exhausted KPDNHEP channels, contact your bank and request a chargeback. A chargeback is a formal dispute that reverses the original charge if you can prove the merchant did not deliver the service or refused a legitimate cancellation. You must provide your bank with:
- Evidence that you cancelled (your cancellation notice and any confirmation)
- Evidence that Holiday Club refused to refund or acknowledge the cancellation
- Proof of your complaint to KPDNHEP (if applicable)
- Your bank statement showing the original charge and the lack of refund
Chargebacks take 30 to 60 days to process, but they are often successful if you can show non-delivery or refusal to honour a cancellation request.
Membership comparison and alternatives
Holiday Club versus other travel membership services
If you are still deciding whether to cancel or are exploring alternatives, the table below compares Holiday Club with similar membership models available in Malaysia:
| Membership service | Entry price (RM) | Cancellation policy | Refund timeline |
|---|---|---|---|
| Holiday Club (Pronssi) | 8,585 | Per contract; 14 days if undisclosed | 14 days from notice |
| Generic travel booking apps (KKday, Klook) | 0 (free; pay-per-booking) | Per booking; no upfront membership | 5-10 days from request |
| Hotel loyalty programs (Hilton, Marriott) | 0 (free to join) | No cancellation needed; membership dissolves after inactivity | N/A |
| Travel insurance bundled with credit cards | 0 to 500 (annual card fee) | Cancel card; no separate membership cancellation | N/A |
Many consumers find that free or low-cost alternatives (Klook, hotel loyalty programs, credit-card benefits) deliver comparable or better value than a RM8,500+ membership. Before deciding whether to cancel, compare the annual holiday savings Holiday Club delivers against these alternatives.
Checklist for successful cancellation
Use this checklist to ensure your cancellation is processed correctly and documented for future reference:
| Task | Status |
|---|---|
| Screenshot account details (name, membership tier, renewal date) | ☐ |
| Save payment confirmation emails and receipts | ☐ |
| Export unused bookings, credits, and vouchers | ☐ |
| Draft cancellation letter using the template provided | ☐ |
| Send cancellation email to [email protected] with all attachments | ☐ |
| Request written confirmation of cancellation and refund date | ☐ |
| Set a reminder to check for refund within 21 days | ☐ |
| If no refund, contact bank to trace the transaction | ☐ |
| Keep all emails, confirmations, and proof of refund in a secure folder | ☐ |
| If Holiday Club refuses, file complaint with KPDNHEP at www.kpdnhep.gov.my | ☐ |
Contact details and official addresses
Holiday Club malaysia contact
For cancellation inquiries, use the following contact channels:
Email: [email protected]
Phone: +358 300 870 900
Physical address (Malaysia): Sri Petaling, Kuala Lumpur (obtain specific suite number through customer service)
Always send cancellation notices by email to ensure you have written proof. Follow up with phone calls only after sending your email.
KPDNHEP (Ministry of domestic trade and consumer affairs)
For complaints or escalation:
Website: www.kpdnhep.gov.my
Hotline: 03-8000 8000
Email complaint form: Available through the website
Summary and next steps
Cancelling Holiday Club in Malaysia requires written notice, careful documentation, and knowledge of your rights under the Consumer Protection Act 1999. The process is straightforward if you follow the steps: gather your membership details, draft a formal cancellation notice, send it by email, request written confirmation, and track your refund.
If Holiday Club refuses to cancel or delays your refund, escalate to KPDNHEP or your bank. Do not accept silence or excuses; the law is on your side if you have documented your request properly.
Yafee has helped thousands of consumers navigate subscription and membership cancellations across Malaysia. Our detailed guides and support resources ensure you understand your rights and take the correct legal steps. Visit Yafee.com today to access templates, checklists, and real-time tracking for your cancellation. Whether you are cancelling Holiday Club, a fitness membership, or any other service, Yafee provides the framework and evidence tools you need to cancel successfully and recover your money. Start your cancellation journey with confidence using Yafee's step-by-step process and consumer law guidance.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Holiday Club?
Join over 30,000 users who already trust us.