How to cancel TryHackMe in malaysia and stop auto-renewal charges

What TryHackMe is and why malaysians cancel it

TryHackMe is an online cybersecurity training platform centred on hands-on laboratory environments, structured learning modules, and interactive challenge rooms rather than passive video content. The service operates on an automatic recurring subscription model: your account renews each month or year unless you actively cancel before the next billing cycle. For Malaysian learners, the platform appeals because it offers practical technical training accessible from any internet connection, with access to over 1,000 labs and role-specific career pathways when you subscribe to Premium or MAX tiers.

Because TryHackMe charges your payment method automatically on the renewal date, many Malaysian subscribers cancel once their learning objectives are met, their subscription cost no longer justifies the usage, or they prefer alternative platforms. The challenge is that cancellation can be complex depending on how you originally purchased your subscription: direct through TryHackMe's website, via the Apple App Store, or through Google Play. If you cancel in the wrong channel or miss the deadline, you risk unwanted charges. At Yafee, we help you navigate this process step by step so you avoid those mistakes.

Subscription tiers and what you pay

TryHackMe offers a free tier with limited access, plus two paid options. Premium provides access to all premium labs and learning pathways. MAX unlocks advanced specialisation tracks such as Security Operations Centre Level 2 and Web Application Red Teaming. Pricing in Malaysia is typically displayed in USD but converts to Malaysian ringgit (MYR) at your bank's exchange rate. As of the most recent pricing data, Premium costs approximately RM66 per month or RM595 per year, while MAX runs higher. Eligible students receive a verified 20% discount on annual plans after verification. When you cancel, you lose access to all paid-tier content once your current billing period ends.

Where TryHackMe support is based and how you contact them

TryHackMe's customer support operates primarily through email at [email protected] and live chat on the website itself. There is no verified local phone number for Malaysian users. The support team handles cancellations, billing queries, and refund disputes mainly in English. This matters because if a charge posts after your cancellation or you dispute a renewal, your correspondence with TryHackMe will be in English and may take several business days.

Your consumer rights and legal protection in malaysia

Your cancellation rights in Malaysia are protected under the Consumer Protection Act 1999, which governs unfair trading practices and automatic renewal agreements. The Act requires that companies seeking your consent to a recurring subscription must make the terms "clear and conspicuous" before you complete the purchase. Furthermore, once you cancel a subscription, the company must stop charging you no later than the end of the current billing period.

What the consumer protection act 1999 guarantees you

Under Section 139A of the Consumer Protection Act 1999, traders must obtain your "affirmative consent" before charging you for recurring services. This means TryHackMe cannot charge you beyond the renewal date once you have submitted a valid cancellation request. The Act also grants you the right to cancel without penalty if you give notice before the renewal date. If TryHackMe charges you after you cancel, the charge is considered unfair, and you have the right to demand a refund. The legislation applies equally to subscriptions purchased through the TryHackMe website, the Apple App Store, or Google Play, because all are regulated as consumer transactions under Malaysian law.

If TryHackMe refuses to acknowledge your cancellation or continues to charge you, you can escalate the matter to the Ministry of Domestic Trade and Cost of Living (KPDNKX), Malaysia's consumer protection enforcement body. KPDNKX can investigate complaints, issue compliance orders, and impose penalties on traders who breach the Act.

Your legal position when you cancel

You have the statutory right to cancel your TryHackMe subscription at any time before the renewal date takes effect. Once you submit cancellation through the correct channel, TryHackMe must not charge your account on the next billing cycle. Any charge that appears after a valid cancellation is unlawful under the Consumer Protection Act 1999 and entitles you to a refund plus compensation for the wrongful charge. You do not need to provide a reason for cancellation, and the company cannot impose exit fees or hidden conditions. If the cancellation process is unclear or TryHackMe does not confirm cancellation within 48 hours, you retain the right to dispute any unauthorised charges through your bank or payment provider.

How to cancel TryHackMe: step-by-step by purchase channel

TryHackMe's cancellation procedure differs depending on whether you subscribed on the website, iOS App Store, or Android Google Play. Consequently, the first step is identifying your purchase channel so you cancel in the right location. Cancelling in the wrong place is the leading reason why charges continue after users believe they have quit the service.

Identify where you bought your subscription

1. Log into your TryHackMe account on the website at tryhackme.com.
2. Go to your account settings or profile page.
3. Look for a section labelled "Subscription", "Billing", or "Payment Method".
4. Check your most recent billing email from your email inbox. If the receipt says "App Store" or "Google Play", you subscribed through a mobile app. If it shows TryHackMe directly, you subscribed on the website.
5. Write down or screenshot the purchase channel and your renewal date. This is your reference point for cancellation.

Cancel if you subscribed through the TryHackMe website

If you purchased your Premium or MAX subscription directly from tryhackme.com using a credit card, debit card, or PayPal, you cancel through your TryHackMe account dashboard.

1. Log in to your TryHackMe account.
2. Navigate to your account settings or profile.
3. Select the "Subscription" or "Billing" section.
4. Click the button labelled "Cancel Subscription" or "Manage Subscription".
5. Read the confirmation message. TryHackMe will remind you that you will lose access to Premium content once your current billing period ends.
6. Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to complete the request.
7. Wait for a confirmation page to appear on screen. Screenshot this page as proof of cancellation.
8. Check your email for a cancellation confirmation message from TryHackMe within 2 hours. If you do not receive one, contact [email protected] immediately with your screenshot and account email address.

Crucially, do not log out or close your browser until you see the final confirmation state. Many users click "Cancel" once, assume it is processed, and then find they are charged again at renewal because the page did not fully update.

Cancel if you subscribed through the apple app store

If you purchased your TryHackMe subscription through an iPhone, iPad, or Mac using your Apple ID, you must cancel through the App Store, not through TryHackMe's website. Cancelling on the website will not stop App Store charges.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap TryHackMe in the list of active subscriptions.
5. Tap Cancel Subscription.
6. Choose your reason for cancellation (optional) and confirm.
7. The screen will display your cancellation status and the date your access ends. Screenshot this confirmation.
8. You will receive a cancellation confirmation email from Apple. Keep this for your records.

If you use a Mac, open the App Store, click your profile picture in the top right corner, select Account Settings, go to Subscriptions, find TryHackMe, and click Edit to cancel.

Cancel if you subscribed through google play

If you purchased your TryHackMe subscription on an Android phone or tablet, or through the Google Play Store on a computer, you must cancel through Google Play, not through TryHackMe's website.

1. On your Android device, open the Google Play Store app or visit play.google.com in a browser.
2. Tap or click the profile icon in the top right corner.
3. Select Manage subscriptions or Subscriptions.
4. Find and tap TryHackMe in the list.
5. Tap Cancel subscription.
6. Follow the on-screen prompts to confirm. Google will ask why you are cancelling; this is optional to answer.
7. The screen will confirm your cancellation and show the date your subscription ends. Take a screenshot.
8. Google will send you a confirmation email. Save this as proof.

What happens after you cancel and when your access ends

Cancellation is immediate in the system, but your access to paid content continues until the end of your current billing period. This is important: you are not cut off on the day you cancel. Instead, you retain full Premium or MAX access until 11:59 PM on your scheduled renewal date. On the following day, your account automatically downgrades to the free tier, and you lose access to all paid labs and pathways. Consequently, plan your cancellation timing so you are not mid-course when your period expires.

Your account status after cancellation

Once you cancel, TryHackMe's system marks your account as "cancelled" but does not delete your profile or learning history. Your completed labs, certificates, and progress notes remain on your account and visible to you on the free tier. However, you will not be able to start new Premium or MAX labs, access advanced content, or earn points toward premium achievements. If you decide to resubscribe in the future, your account and history are restored without loss of data.

How to verify your cancellation stuck

Within 24 hours of cancellation, log back into TryHackMe and check your subscription status. It should display "Subscription Cancelled" or "Your subscription ends on [date]" with no option to renew automatically. If it still shows "Active" or "Renews on [date]", your cancellation did not go through. Contact [email protected] with your cancellation screenshot and ask them to confirm the cancellation manually. Do not wait until the renewal date to investigate, because by then the charge may have posted to your account.

Refund eligibility and how to claim a refund in malaysia

Refunds for TryHackMe subscriptions are not automatic, but you have the right to claim one under specific circumstances under the Consumer Protection Act 1999. Understanding these circumstances ensures you do not accept a "no refund" response from TryHackMe if you have grounds to pursue the matter further. At Yafee, we advise users to gather evidence before approaching TryHackMe for a refund so that your claim is as strong as possible.

When you can claim a refund

You have the right to demand a refund in the following situations:

• TryHackMe charged you after you cancelled, in breach of the Consumer Protection Act 1999.
• You were charged for a renewal you did not authorize, or the cancellation notification was not provided clearly before the charge.
• TryHackMe's service was unavailable for the majority of your billing period, making the subscription unusable.
• You cancelled within the first 14 days of your subscription and can prove you did so in good faith, before significant use of the service. This mirrors the statutory "cooling-off" period in consumer law, although TryHackMe may not advertise a formal 14-day policy.
• You subscribed as a minor without parental consent, or you believe you were subject to misleading marketing before purchase.

How to request a refund from TryHackMe

1. Gather your evidence: screenshots of your cancellation confirmation, billing emails, bank statements showing the charge, and any correspondence with support.
2. Draft an email to [email protected] with the subject line "Refund Request for [Your Account Email] - [Billing Date]".
3. Explain the reason for your refund claim clearly. For example: "I cancelled my subscription on [date], but TryHackMe charged me again on [date]. This breaches the Consumer Protection Act 1999, which prohibits charges after cancellation."
4. Attach your supporting documents as PDF files.
5. Request a response within 10 business days.
6. Send the email and wait for TryHackMe's reply.

If TryHackMe refuses your refund

If TryHackMe denies your refund claim or does not respond within 14 business days, you can escalate the complaint to the Ministry of Domestic Trade and Cost of Living (KPDNKX) or lodge a chargeback with your bank or payment provider. A chargeback is a formal dispute process through your financial institution. You initiate it by contacting your bank and providing evidence that the charge was unauthorised or that the service breached the contract. Your bank can then reverse the charge pending investigation. This route typically takes 30 to 60 days but protects you if TryHackMe refuses to refund unlawful charges. Yafee recommends documenting every communication with TryHackMe so that, if you do escalate, you have a complete record of your attempts to resolve the issue directly.

Pricing table for TryHackMe in malaysia

The table below shows approximate monthly and annual costs for TryHackMe's paid tiers in Malaysian ringgit. Exchange rates vary daily, so verify the current amount on the TryHackMe website before committing.

Common mistakes when cancelling and how to avoid them

Cancelling a subscription should be straightforward, and the good news is that most problems are avoidable with a little care. Thousands of users have cancelled TryHackMe successfully using the steps outlined above, and you can too. The following mistakes trip up the remainder:

Mistake 1: cancelling in the wrong channel

The most common error is cancelling on the TryHackMe website when you subscribed through the App Store or Google Play, or vice versa. Each platform manages your subscription independently. If you cancel in the wrong place, the original channel continues to charge you. Always verify your purchase channel before you cancel, and cancel in that same channel only.

Mistake 2: not waiting for confirmation

Users click the "Cancel" button once and assume it has worked, only to be charged again at renewal. In reality, your browser or the platform may not have processed the request fully. Always wait for a confirmation page to appear or an email confirmation to arrive within 2 hours. If neither happens, contact support immediately rather than waiting until the renewal date.

Mistake 3: missing the renewal date

If you cancel one day after the renewal date, the charge has already posted and your cancellation stops only the next cycle. Mark your renewal date in your phone calendar and aim to cancel at least 3 days before that date to allow time for the cancellation to process through the system.

Mistake 4: not saving proof of cancellation

If TryHackMe charges you after cancellation and you have no screenshot or confirmation email, it is harder to prove you cancelled. Take a screenshot of the confirmation screen and save any cancellation email. These are your evidence if you need to claim a refund or dispute the charge with your bank.

Reasons to keep or cancel your TryHackMe subscription

The decision to keep or cancel TryHackMe depends on your learning pace, budget, and career goals. The table below compares scenarios in which continuing your subscription is worthwhile versus scenarios in which cancellation makes sense.

Before you cancel: a final checklist

Use this checklist to ensure you are ready to cancel and that you will not encounter problems after you do.

• I have identified my purchase channel (website, App Store, or Google Play) by checking my billing email or account settings.
• I have noted my exact renewal date so I do not miss the cancellation deadline.
• I have taken a screenshot of my current subscription status and plan name.
• I have saved any certificates, lab completions, or notes I want to retain before access is lost.
• I have verified that I want to cancel this subscription and am not cancelling by mistake.
• I will cancel using the correct channel (not the website if I subscribed via App Store).
• I will wait for a confirmation screen and check my email for a confirmation message within 2 hours.
• I will log back in within 24 hours to verify that my subscription status shows as "Cancelled" or "Ends on [date]".
• I will keep my cancellation confirmation screenshot and email as proof if I need to claim a refund.
• I have not clicked any "Renew Now" or "Restore Subscription" buttons after cancelling.

Contact information for support and complaints

If you experience problems cancelling TryHackMe, have questions about your subscription, or need to file a refund claim, use these contact routes in order of priority:

Contact TryHackMe directly

Email: [email protected]

Live chat: Available on the TryHackMe website at tryhackme.com during business hours.

In your email, include your account email address, a clear description of the problem, your cancellation confirmation screenshot, and the date you cancelled. Request a response within 10 business days.

Escalate to malaysia's consumer protection authority

Ministry of Domestic Trade and Cost of Living (KPDNKX):

If TryHackMe refuses to acknowledge your cancellation or continues charging you after you cancel, you can file a formal complaint with KPDNKX. You can lodge a complaint online at kpdnkx.gov.my or visit your nearest state office. Bring your cancellation proof, billing statements, and emails from TryHackMe. KPDNKX can investigate and compel TryHackMe to refund unlawful charges or provide compensation.

Dispute with your bank or payment provider

If TryHackMe has charged you after cancellation and will not refund, contact your bank's fraud or dispute team. Provide your cancellation screenshot and billing records. Your bank can initiate a chargeback, which reverses the charge while the bank investigates. This process takes 30 to 60 days but protects you if TryHackMe refuses to cooperate.

Summary: your next step to cancel TryHackMe

Cancelling TryHackMe is a straightforward process if you follow the correct channel and confirm that the cancellation has been processed. Your rights under the Consumer Protection Act 1999 protect you from unwanted charges after cancellation, and you can claim a refund if TryHackMe breaches those rights. The steps in this guide walk you through each platform so that you can cancel with confidence. Take a screenshot of your cancellation confirmation, verify your subscription status within 24 hours, and keep your proof in case you need it later. At Yafee (yafee.com), we have helped thousands of consumers cancel subscriptions, resolve billing disputes, and recover refunds from digital services. Our platform combines expert legal guidance with practical step-by-step instructions so you understand not only how to cancel, but also your legal rights when you do. Visit Yafee today to explore more cancellation guides for other services you subscribe to, and use our checklists and contract templates to stay on top of your recurring charges. Cancel today, stay informed, and take control of your subscriptions with Yafee.