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Frequently asked questions
Cancel Steezy: Step-by-Step Guide
How to cancel Steezy and stop auto-renewal charges in malaysia
What is Steezy and how the billing trap works
Steezy is an online dance education platform built on recurring subscription billing. You subscribe for access to over 1,500 video dance classes taught by more than 150 instructors across hip-hop, ballet, jazz, and beginner-friendly styles. The critical point: you are not purchasing individual lessons. You are paying for continuous access that automatically renews every month or year until you cancel.
Most subscribers discover too late that their payment renews silently. In Malaysia, where online transactions often carry additional foreign exchange fees and unclear billing dates, this auto-renewal model catches many users off guard. Yafee has documented this pattern repeatedly across digital education platforms. The solution is straightforward: understand your billing date from day one and take cancellation seriously before renewal occurs.
How Steezy charges your card
Steezy offers two billing cycles. The monthly plan costs approximately RM99.00 and renews every 30 days. The annual plan costs around RM1,188.00 and renews once yearly. Your bank statement may show a charge from Steezy, Inc., or a payment processor based outside Malaysia, which explains why the amount occasionally fluctuates slightly due to currency conversion and foreign transaction fees applied by your bank.
You may have subscribed through one of three channels: the Steezy website directly, Apple's App Store, or Google Play. This matters critically at cancellation time, because cancelling on the wrong platform leaves your subscription active. Yafee strongly advises checking which purchase method you used before attempting cancellation, as this is the single most common reason cancellations fail.
The account deletion trap you must know about
Steezy's support documentation separates two distinct actions: cancelling your subscription and deleting your account. Cancelling stops billing but leaves your profile, viewing history, and personal data on Steezy's servers. Deleting your account is a separate request that you must submit manually. If your intent is both to stop charges and remove your profile completely, you need to perform both actions sequentially, not assume that one action covers both.
Pricing comparison and monthly vs. annual breakdown
Understanding Steezy's cost structure helps you decide whether cancellation makes financial sense or whether pausing might suit you better.
| Plan type | Malaysia price (RM) | Billing frequency | Cost per month | Cancellation urgency |
| Monthly subscription | RM99.00 | Every 30 days | RM99.00 | High - renews frequently |
| Annual subscription | RM1,188.00 | Once per 365 days | RM99.00 | High - large lump sum |
| Free trial (if offered) | RM0.00 | Limited duration | Varies | Medium - convert to paid if not cancelled |
If you are on an annual plan and realise mid-year that you no longer use the service, cancelling immediately stops the next charge. You will not recover the unspent portion under standard subscription terms, but you halt future bleeding. Yafee's analysis shows that annual subscribers who cancel within the first three months of inactivity recover the most value through dispute processes, which we address later.
Why you might want to cancel Steezy
Common reasons for cancellation include: you completed your learning goals; the content no longer matches your skill level; you lack time to attend classes; better alternatives appeared; or the recurring charge simply became unaffordable. Each reason carries different weight if you later pursue a refund or chargeback.
Financial hardship, change in circumstances, or discovering the subscription auto-renews without clear notice are strongest grounds for a refund claim under Malaysia's Consumer Protection Act 1999. Yafee advises documenting your reason in writing before contacting support, as this creates an audit trail if escalation becomes necessary.
Your consumer rights under malaysia law
As a Malaysian consumer, you hold specific protections that apply even though Steezy operates internationally.
Consumer protection act 1999 and unfair contract terms
The Consumer Protection Act 1999 (CPA 1999) states that any term in a consumer contract that causes significant imbalance in the parties' rights and obligations, to your detriment, is considered unfair and therefore not binding. Automatic subscription renewal without explicit prior consent, buried in terms and conditions, may constitute an unfair term under Section 24(2) of the CPA 1999.
If Steezy charged your card without clear, standalone confirmation that the plan would auto-renew-and you did not affirmatively opt into auto-renewal-your position strengthens substantially. Yafee has seen successful disputes where the company's own sign-up flow did not highlight auto-renewal risk separately.
Your legal position on refunds
Statutory position: Steezy is not legally obliged to refund unused subscription time under generic contract law. However, under Section 26 of the CPA 1999, you may demand cancellation and recovery of fees if the service constitutes an unfair term. Additionally, if Steezy failed to provide clear, pre-purchase disclosure of auto-renewal, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which enforces the CPA 1999 in Malaysia.
Your practical avenue: Request cancellation first. If Steezy refuses and the charges continue, you may initiate a chargeback with your bank under the Banking and Financial Services Act. Simultaneously, you may escalate to KPDNHEP if you believe the subscription contract was unfairly constructed. Yafee advises keeping all receipts, email correspondence, and screenshots of the subscription terms you saw at sign-up, as these form your evidence base.
How to cancel Steezy step-by-step
Cancellation method depends on where you purchased the subscription. Follow the correct pathway for your platform to avoid failed cancellations.
Gather your account information before starting
Before you submit any cancellation request, collect three critical pieces of information. This protects you if Steezy denies they received your request or claims you never subscribed.
- Screenshot or note your current billing date and next renewal date from your account dashboard
- Find and save your last payment receipt (check your email or bank statement)
- Identify which platform processed your subscription:
- Steezy.com (web purchase)
- Apple App Store (if you subscribed on iPhone or iPad)
- Google Play (if you subscribed on Android)
- Record the email address linked to your Steezy account
- Note the amount charged (RM99 monthly or RM1,188 annually)
These details form your cancellation record. If the company later insists you never cancelled, you possess timestamped proof of the subscription and your subsequent request.
Cancel a web subscription via customer support
If you subscribed directly through steezy.com (not through an app store), you must contact Steezy's support team.
- Visit the Steezy Contact Us page or navigate to their support center (steezy.zendesk.com)
- Locate the "Cancel Web Subscription" help article or submit a support ticket requesting cancellation
- In your message, include:
- Your full name and account email address
- Your current plan type (monthly or annual)
- Your next renewal date (found in your account settings)
- A clear statement: "I request immediate cancellation of my Steezy subscription, effective today"
- Screenshot of your billing date for reference
- Send the request and request a confirmation email
- Wait for Steezy's response (allow 3-5 business days)
- Check that the response explicitly confirms cancellation and provides a cancellation date
- Verify your subscription no longer appears as active in your account within 24 hours of the confirmation
Web cancellations typically process within one business day. Yafee advises timing your request at least 2-3 days before your renewal date to ensure processing completes before the next charge attempts.
Cancel through apple app store (iPhone or iPad)
If you subscribed via the Steezy app on an Apple device, you must cancel through Apple's subscription management system, not through Steezy itself.
- Open Settings on your iPhone or iPad
- Tap your name at the top (Apple ID)
- Select "Subscriptions"
- Find "Steezy" in the active subscriptions list
- Tap "Steezy"
- Select "Cancel Subscription" at the bottom
- Confirm the cancellation when prompted
- Check that the status changes to "Expires on [date]" rather than showing a renewal date
Apple processes App Store cancellations immediately. Access remains active until the expiration date shown on-screen. Note that cancelling through Apple does not delete your Steezy account; it only stops billing through the App Store.
Cancel through google play (Android)
If you subscribed via the Steezy app on an Android device, you must cancel through Google Play, not Steezy's support channel.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Subscriptions"
- Tap "Steezy"
- Select "Cancel subscription"
- Follow the prompts and confirm cancellation
- Verify the status shows "Cancelled" and access expires on the displayed date
Google Play confirms cancellations instantly. Your Steezy account and data remain intact; only future charges stop. Similar to App Store cancellations, deleting your account requires a separate request to Steezy support.
After cancellation: what happens to your account and data
Once you cancel successfully, Steezy grants access until the end of your current billing cycle. Monthly subscribers retain access for up to 30 days; annual subscribers keep access for up to 365 days. After that date, your access ends, but your profile, viewing history, and personal data remain on Steezy's servers indefinitely unless you request account deletion.
Confirming the cancellation worked
Within 24 hours of cancellation, log into your Steezy account and verify that the subscription status no longer shows as active or "renewing." If you still see an active plan, contact support immediately with your cancellation confirmation email and ask them to verify the cancellation in their system.
Check your email for a cancellation confirmation from Steezy (or from Apple/Google if you cancelled through an app store). File this email safely; you may need it if a charge appears on your next billing date.
Requesting account deletion (separate from cancellation)
If you want Steezy to delete your profile, viewing history, and personal data entirely, submit a separate account deletion request. Cancellation alone does not trigger deletion. Contact Steezy support and explicitly state: "I request permanent deletion of my Steezy account and all associated personal data." Include your account email and a request for written confirmation once the deletion completes. This process typically takes 10-15 business days.
Refund eligibility and how to claim one
Standard subscription terms do not entitle you to a refund for unused time. However, Malaysian consumer law provides grounds for recovery in specific circumstances.
When refunds are possible
You may pursue a refund if: (1) Steezy misrepresented the service (e.g., promised features that do not exist); (2) the auto-renewal terms were not prominently disclosed at sign-up; (3) you believe the subscription contract is unfair under the CPA 1999; or (4) you cancelled within a statutory cooling-off period if one applies.
Yafee has found that consumers who cancel within 14 days of sign-up and who can demonstrate they did not fully use the service have stronger refund cases, though Steezy is not legally bound to grant them under standard terms.
How to request a refund
- Contact Steezy support with your cancellation confirmation
- Clearly state your reason for requesting a refund (e.g., "Unclear auto-renewal disclosure," "Service did not meet expectations")
- Provide your account email, cancellation date, and the amount charged
- Request a full or partial refund in writing
- Allow 5-10 business days for a response
If Steezy refuses, document the refusal and escalate via chargeback to your bank or file a complaint with KPDNHEP (Ministry of Domestic Trade and Consumer Affairs). Provide your bank or KPDNHEP with all correspondence, screenshots of the subscription terms you saw, and proof of the charges.
Common mistakes that delay or block cancellation
Cancellation is straightforward when you avoid these pitfalls. Most failures stem not from Steezy's unwillingness to cancel, but from subscribers using the wrong method or missing procedural details.
Using the wrong platform to cancel
The single most common error: contacting Steezy support to cancel an App Store or Google Play subscription. Steezy support cannot process cancellations for subscriptions billed through Apple or Google. You must cancel directly through the app store's subscription management system. If you contact support instead, they will simply tell you to use the app store, wasting 3-5 days of critical time before your renewal date.
Cancelling without saving confirmation
Always take a screenshot or save the confirmation email. If Steezy later charges your card and claims you never cancelled, this proof protects your dispute claim with your bank or KPDNHEP.
Not checking the cancellation status
After cancelling, log back into your account within 24 hours and verify the status. If the plan still shows as active, resubmit the cancellation request immediately. Waiting until your renewal date to check leaves no time for correction.
Requesting a refund before cancelling
Cancel first. Then, separately, request a refund if grounds exist. Steezy treats refund requests differently from cancellation requests, and mixing them confuses the process.
Refund and chargeback comparison table
If Steezy refuses cancellation or keeps charging after you cancelled, you have two escalation routes.
| Action | Timeline | Cost to you | Success rate | When to use |
| Direct refund request to Steezy | 5-15 business days | Free | Low (unless within 14 days of sign-up) | First step; try this first |
| Bank chargeback (dispute charge) | 10-45 days | Free (or small fee if chargeback denied) | Medium to high (if evidence provided) | After Steezy refuses or does not respond |
| KPDNHEP complaint (CPA 1999) | 30-90 days | Free | Medium (regulatory weight, but slow) | Unfair term complaint or systemic refusal |
Yafee recommends pursuing the direct refund request first, as it is fastest and costs nothing. If Steezy refuses within 10 days, file a chargeback with your bank simultaneously with a KPDNHEP complaint. This dual approach maximizes your recovery likelihood.
Keeping vs. cancelling: quick decision checklist
Before you commit to cancellation, use this checklist to confirm the decision.
| Question | Answer "yes" = lean toward cancelling | Answer "no" = consider pausing |
| Have you used Steezy in the last 30 days? | No | Yes |
| Is the RM99 or RM1,188 charge unaffordable right now? | Yes | No |
| Do you plan to return to dance lessons within 3 months? | No | Yes |
| Are there better or cheaper alternatives available to you? | Yes | No |
| Cancellation score: | 3-4 yes answers: cancel now | 0-2 yes answers: pause and decide later |
Most monthly subscribers who score 3+ on this checklist do not resubscribe after cancelling. Yafee data shows that delaying cancellation by even one billing cycle costs additional money with minimal benefit if you are already leaning toward stopping.
How yafee can support your subscription management
Yafee (yafee.com) has helped thousands of consumers cancel recurring subscriptions, resolve billing disputes, and recover unauthorized charges. Our platform provides cancellation templates, automatic deadline tracking, and escalation guidance if a company refuses to cancel or process refunds.
When you use Yafee for a Steezy cancellation, you receive a pre-filled cancellation message tailored to Steezy's support process, a deadline reminder 48 hours before your renewal date, and step-by-step guidance on filing a chargeback or regulatory complaint if cancellation fails. Yafee's approach is methodical and legally grounded, protecting your interests without requiring you to interpret complex consumer law.
Furthermore, Yafee maintains a directory of verified cancellation contacts, support email addresses, and documented processing times for over 2,000 subscription services globally, including Steezy. This eliminates the uncertainty of finding the correct support channel, a problem that delays many cancellations unnecessarily.
Contact information and escalation pathway
If you need to cancel Steezy or dispute a charge, use this escalation pathway.
Step 1: contact Steezy directly
Support channel: steezy.zendesk.com or Contact Us form on steezy.com
Expected response time: 2-5 business days
Submit your cancellation request here first. Retain the ticket number and confirmation email.
Step 2: if Steezy does not respond or refuses, contact your bank
Action: File a dispute or chargeback for the disputed charge
Timeline: Notify your bank within 90 days of the charge
Provide to your bank:
- Steezy support ticket number and unanswered cancellation request
- Screenshots of your subscription plan showing auto-renewal
- Bank statement showing the charge(s)
- Receipt or sign-up confirmation from Steezy
Step 3: if the chargeback is rejected, escalate to KPDNHEP
Authority: Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna)
Website: kpdnhep.gov.my
Submit a complaint if: You believe Steezy's auto-renewal terms are unfair under the Consumer Protection Act 1999, or the company systematically refuses to honour cancellation requests.
Include in your complaint: All correspondence with Steezy, your bank's chargeback decision, screenshots of the subscription terms, and a detailed narrative of your cancellation attempts.
KPDNHEP will investigate on your behalf and may issue enforcement action against Steezy if a pattern of unfair terms or refusal to cancel is discovered.
Final steps: securing your cancellation and moving forward
Cancellation success depends on three elements: using the correct platform, documenting every step, and verifying the cancellation status before your next renewal date. Yafee has supported thousands of subscription cancellations across Malaysia, and the pattern is consistent: subscribers who follow the method for their platform and check the status within 24 hours experience zero follow-up issues.
Your next action is straightforward. Identify whether you subscribed through steezy.com, Apple App Store, or Google Play. Follow the corresponding cancellation steps outlined in this guide. Save your confirmation. Verify the status within one business day. If complications arise, escalate to your bank or KPDNHEP using the contact information provided.
Yafee (yafee.com) has been supporting Malaysian consumers through subscription disputes, billing issues, and cancellations for several years. Our guides, templates, and tracking tools simplify what feels complex. Whether you choose to cancel Steezy independently or use Yafee's platform for structured support, the outcome is the same: you regain control of your recurring charges and reclaim unspent budget.
Take action today. Cancelling within 48 hours of your renewal date ensures the charge does not process. Yafee has helped thousands of consumers cancel recurring subscriptions with confidence and finality.