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Frequently asked questions
Cancel Lecturio: The Right Way
How to cancel Lecturio and protect your money in malaysia
What is Lecturio and why malaysians sign up
Lecturio is an online education subscription platform based in Leipzig, Germany, that delivers video lessons, concept pages, quizzes, and exam preparation tools aimed at medical, nursing, and health science students across Malaysia and globally.
What you are actually paying for
When you subscribe to Lecturio, you gain access to a structured learning library with video lectures, interactive concept pages, cheat sheets, question banks, AI tutor support, and study plans tailored to medical and health professional exams. The platform charges in Malaysian Ringgit (MYR), with monthly subscription levels typically ranging from RM 99.99 to RM 159.99, depending on the plan tier you select.
Many Malaysian users report that the real value lies in the question bank and exam preparation tools rather than the videos alone. If you signed up for premium revision features but now find yourself using only basic content, that gap matters when you decide whether to continue paying.
How Lecturio operates in malaysia
Lecturio operates in Malaysia entirely through its website and mobile apps. The company maintains no physical Malaysian office or Malaysia-specific cancellation address. All support requests flow through a central contact point: [email protected]. This matters because you will need written confirmation of your cancellation, and email remains your most reliable way to create a paper trail.
The service uses automatic renewal, which means your subscription converts to paid status after your free trial ends, and it renews automatically at each billing cycle unless you actively cancel beforehand. Many users overlook this detail and face unexpected charges.
Your consumer rights and what they mean for you
Your cancellation rights in Malaysia are grounded in the Consumer Protection Act 1999, which grants you the right to cancel within a specified period and to receive transparent information about charges before you commit to payment.
Legal protections under malaysian law
Under the Consumer Protection Act 1999, you have the right to fair contract terms and clear disclosure of all renewal dates and charges. If Lecturio's cancellation process is deliberately obscured or if the company fails to honour a valid cancellation request within a reasonable timeframe, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection across Malaysia.
Furthermore, if you cancel during a free trial period, the company must not charge you. If it does, you have grounds to dispute the charge with your bank or payment provider. Consequently, always retain screenshots of your cancellation confirmation and your billing page as evidence.
Your legal position
You have the right to: cancel your subscription at any time after the free trial period; receive immediate confirmation of your cancellation; dispute unauthorised charges with your bank within 90 days; and lodge a complaint with the MDTCA if Lecturio fails to honour your cancellation request. You cannot: claim a refund for unused portions of a paid subscription once the trial period has ended, unless the company has breached its contract or misled you at purchase. If Lecturio refuses to cancel: document all communication, then escalate to the MDTCA's consumer complaints team with copies of your cancellation request and any evidence of non-compliance.
Pricing breakdown and commitment periods
Understanding Lecturio's pricing structure and renewal cycles is essential before you commit to a subscription or decide to cancel.
Monthly subscription levels in malaysia
| Plan tier | Monthly price (MYR) | Main features included | Commitment period |
|---|---|---|---|
| Basic | RM 99.99 | Video library, concept pages | Month-to-month |
| Standard | RM 129.99 | Videos, concept pages, question bank, cheat sheets | Month-to-month or annual |
| Premium | RM 159.99 | Full library, AI tutor, structured study plans, all revision tools | Month-to-month or annual |
| Annual (Standard) | RM 1,199.88 (prepaid) | Standard features, locked in for 12 months | 12 months |
| Annual (Premium) | RM 1,799.88 (prepaid) | Premium features, locked in for 12 months | 12 months |
| Multi-year | RM 3,599.76 (24-month prepay) | Premium features, extended commitment | 24 months |
Free trial and automatic renewal
Lecturio offers a 7-day free trial to new users. During this period, you can access the full Standard or Premium feature set at no charge. On day 8, your subscription automatically converts to a paid plan at the tier you selected unless you cancel before the trial ends. Once the paid period begins, the company does not refund unused days or months under its stated terms, even if you cancel immediately after your first charge posts.
If you sign a 12-month or 24-month annual contract, your commitment locks in for that full duration. You can turn off future renewal at any time, but early cancellation does not entitle you to a refund of the prepaid amount in most cases.
How to cancel Lecturio before your next charge
Cancelling Lecturio requires you to take action through your account settings, and the path differs depending on whether you subscribed via the website, Apple App Store, or Google Play Store.
Step 1: log in and locate your subscription details
- Visit lecturio.com and log in to your account using your email and password.
- If you have forgotten your password, use the "Forgot Password" link and reset it via email.
- Do not proceed until you are logged into your primary account.
- Navigate to Account Settings (usually found in the top-right menu under your profile name or initials).
- Screenshot this page for your records.
- Locate the section titled "Subscription" or "Billing" and note your current plan name, monthly or annual renewal date, and payment method.
- Write down the exact date your next charge is scheduled.
- Check whether you are still in the free trial period or already in paid status.
Step 2: cancel through the Lecturio website (direct subscription)
If you subscribed directly on lecturio.com, use this method.
- In Account Settings, find and click the button or link labelled "Cancel Subscription" or "Manage Subscription".
- Do not look for a "Delete Account" option; that is separate and does not cancel your subscription.
- Read the cancellation confirmation screen carefully. Lecturio will typically ask you to confirm your reason for leaving (feedback step).
- You are not obligated to provide detailed feedback; a single reason (for example, "switching platforms" or "cost") is sufficient.
- Click "Confirm Cancellation" or the final confirmation button.
- Your screen will display a confirmation message. Screenshot this immediately.
- Check your email (including spam folder) for a cancellation confirmation email from [email protected] within 5 minutes.
- Log out and wait 24 hours, then log back in to verify that your subscription status shows "Cancelled" or "No Active Subscription".
- If the cancellation still shows as active, contact [email protected] with your screenshot and ask for manual confirmation.
Step 3: cancel an apple app store subscription
If you subscribed via your iPhone or iPad through the App Store, you must cancel through Apple, not through Lecturio's website.
- On your iPhone or iPad, open Settings and tap your name at the top.
- Do not open the Lecturio app.
- Tap "Subscriptions", then find and tap "Lecturio" in the list.
- You will see your subscription tier, renewal date, and price.
- Tap "Cancel Subscription" or "Edit Subscription" and choose "Cancel".
- Apple will ask you to confirm. Tap "Confirm Cancellation".
- Screenshot the confirmation screen showing "Cancelled" status.
- Return to the Subscriptions list and verify that Lecturio no longer appears or shows as "Expired".
- You will retain access to Lecturio until your current billing period ends, after which the app will no longer function unless you resubscribe.
Step 4: cancel a google play store subscription
If you subscribed via an Android device through Google Play Store, follow this path.
- Open Google Play Store on your Android phone or tablet.
- Do not open the Lecturio app.
- Tap your profile icon in the top-right corner, then tap "Payments and subscriptions" and select "Subscriptions".
- You will see a list of all active subscriptions.
- Find and tap "Lecturio".
- Review the renewal date and amount charged at each cycle.
- Tap "Cancel subscription" and then tap "Yes, cancel" to confirm.
- Screenshot the confirmation showing cancellation status.
- Google will send a confirmation email to your Gmail account within minutes.
- Return to your subscriptions list and confirm that Lecturio is no longer listed as an active subscription.
- Access to the app ends at the close of your current billing period.
Step 5: request written confirmation from Lecturio
Even after you complete the steps above, send an email to [email protected] to create a permanent record of your cancellation request.
- Compose an email with the subject line "Cancellation Request Confirmation - [Your Email Address]".
- For example: "Cancellation Request Confirmation - [email protected]"
- In the email body, state: "I am writing to confirm that I have cancelled my Lecturio subscription effective immediately. My account email is [your email], and my cancellation date was [date today]. Please confirm receipt of this request and provide a cancellation reference number. I will be retaining all screenshots of my cancellation confirmation for my records."
- Attach screenshots of your cancellation confirmation screen from your account dashboard.
- Include a screenshot of your billing page showing no active subscription.
- Send the email and keep a copy in your "Sent" folder.
- Do not delete this email thread; it serves as evidence if a charge appears on your statement later.
- Expect a reply within 2-3 business days confirming your cancellation and providing a reference number.
- If you do not receive a reply within 5 business days, escalate by sending a follow-up email and copying the MDTCA at [email protected].
Refund eligibility and what you can claim
Lecturio's refund policy is restrictive, and understanding your true entitlements under Malaysian law helps you know whether a claim will succeed.
When Lecturio will and will not refund you
Under Lecturio's published terms, the company does not offer refunds for paid subscription periods after your free trial ends. Consequently, if you cancel on day 2 of a month-long subscription, you will not recover your payment for the unused 28 days. Nevertheless, Malaysian consumer law provides narrow exceptions: you can claim a refund if Lecturio misrepresented its features at the point of sale, if the service was unavailable for more than a reasonable period, or if the company charged you after a valid cancellation request.
How to request a refund
- Contact [email protected] with the subject "Refund Request - [Your Email Address]".
- State the reason clearly: "I paid RM [amount] on [date] for a [plan name] subscription. I cancelled on [date]. The service did not deliver the features promised because [reason, e.g., question bank was not available; videos did not load]. I am requesting a refund of RM [amount]."
- Attach evidence supporting your claim.
- Screenshots of the feature description at purchase vs. what you actually received.
- Your cancellation confirmation email.
- Bank or credit card statement showing the charge.
- Screenshots of error messages or unavailable features.
- Send the email and wait 7-10 business days for a response.
- Lecturio will either approve the refund, deny it, or ask for more information.
- If Lecturio refuses or does not respond within 14 days, escalate to your bank or payment provider.
- Lodge a chargeback or dispute claim, providing all screenshots and emails as evidence.
- Your bank will investigate within 30-90 days and typically sides with you if you have documented proof of the problem.
- If the amount is significant (over RM 1,000), you can also lodge a formal complaint with the MDTCA.
- Include copies of all communications and request an investigation.
- The MDTCA has authority to compel companies to issue refunds if they find evidence of breach or misrepresentation.
Common mistakes that delay or prevent your cancellation
Cancellation becomes complicated not because the process is technically difficult, but because users overlook a few critical steps. You can avoid these pitfalls with simple awareness.
Mistake 1: cancelling only the app without cancelling the subscription
Deleting the Lecturio app from your phone does nothing to stop charges. Lecturio continues to renew your subscription in the background, and your payment method will be charged on schedule. If you subscribed through the App Store or Google Play, you must use their subscription management interface to cancel, not the app itself.
Mistake 2: assuming cancellation happens immediately
When you click "Cancel Subscription", you typically retain access until the end of your current billing period. If you pay monthly on the 15th and cancel on the 20th, you still have full access through the end of the month, but you will not be charged on the 15th of next month. This is the expected behaviour, but some users mistakenly believe they should lose access immediately after cancelling. Check your account 24 hours after cancellation to confirm the subscription status is no longer active.
Mistake 3: not screenshotting your cancellation confirmation
If a charge appears on your statement after you cancel, your screenshot serves as proof that you completed the cancellation. Without it, Lecturio can claim your request was never received. Always take a screenshot of the final confirmation screen and save the confirmation email.
Mistake 4: cancelling through email without using the platform
Sending an email asking Lecturio to cancel your subscription is not sufficient. You must log into your account and cancel through the website or app settings first, then email [email protected] to create a record. Relying on email alone leaves room for miscommunication or claims that the request was never processed.
Mistake 5: forgetting to check renewal dates when on an annual plan
If you signed a 12-month contract, your renewal date is one year from your start date, not the date you cancel. Many users cancel a few weeks before the annual renewal date, believing they will avoid the next charge, only to be charged because the cancellation request was delayed in processing. Always cancel at least 2-3 weeks before your renewal date for annual plans to allow time for processing.
What happens after you cancel Lecturio
Once your cancellation is confirmed, your access, data, and future charges follow a specific timeline. Knowing what to expect prevents surprises and helps you retrieve any content you want to keep.
Access after cancellation
You will keep full access to Lecturio until the end of your current billing period. If you pay monthly and cancel mid-month, you retain access through the end of that month. If you pay annually and cancel in month 6, you keep access through the end of month 12. Only after your billing period closes does Lecturio terminate your account access. Log in before that date and download or save any notes, study lists, or progress reports you want to preserve.
Data retention and deletion
Lecturio retains your user data (study history, notes, progress) for approximately 30 days after your subscription ends. After 30 days, Lecturio may delete your data permanently. If you need records of your learning progress or study materials, request them in writing from [email protected] before day 30. The company must provide your data in a standard digital format (usually CSV or PDF) if you ask.
Future charges and billing verification
After your billing period closes, Lecturio must not charge your payment method again. Check your bank or credit card statement for the first 90 days after cancellation to confirm that no new charges appear. If an unexpected charge posts after cancellation, contact your bank immediately and file a dispute claim, providing your cancellation confirmation as evidence. Your bank will reverse the charge and may investigate Lecturio for repeated unauthorized billing.
How yafee helps you protect your cancellation rights
At Yafee (yafee.com), we have helped thousands of consumers navigate subscription cancellations and recover charges through clear legal guidance and documented procedures. When you cancel through Yafee's recommendation framework, you understand not only how to cancel, but why each step protects you and what your rights are under Malaysian consumer law.
Yafee exists to make cancellation transparent. Whether you are cancelling Lecturio, another education platform, or a streaming service, Yafee provides the same rigorous legal grounding and step-by-step walkthroughs. If Lecturio refuses your cancellation or charges you after you cancel, Yafee's guides show you exactly how to escalate to the MDTCA and what evidence to provide.
Quick checklist for cancelling Lecturio
| Action | Deadline | Status |
|---|---|---|
| Log into your Lecturio account and note your renewal date | Today | ☐ |
| Screenshot your subscription details (plan, price, renewal date) | Today | ☐ |
| Cancel through your account platform (website, App Store, or Google Play) | 2-3 weeks before renewal | ☐ |
| Screenshot your cancellation confirmation screen | Immediately after cancellation | ☐ |
| Email [email protected] to request written confirmation, attaching screenshots | Within 24 hours of cancellation | ☐ |
| Verify cancellation status in your account 24 hours later | Next day | ☐ |
| Monitor bank statement for 90 days to confirm no new charges post | 90 days after renewal date | ☐ |
Contact and escalation information for Lecturio
Lecturio support contact
Lecturio operates from Leipzig, Germany, and does not maintain a physical office in Malaysia. All customer support flows through a centralized email address.
Email: [email protected]
Response time: 2-5 business days (Lecturio's published standard)
Headquarters address (for escalation only): Lecturio GmbH, Katharinenstraße 15, 04109 Leipzig, Germany
Malaysian consumer protection escalation
If Lecturio does not respond to your cancellation request or refuses to honour your cancellation within 14 days, escalate to the Malaysian authority responsible for consumer protection.
Organisation: Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Email: [email protected]
Telephone: +60 3-8000 8000 (general inquiry line)
Website: www.kpdnhep.gov.my
What to include in your complaint: Your email address and account details, the amount charged, your cancellation request (screenshots), Lecturio's response (or lack thereof), and the date you first requested cancellation. The MDTCA will investigate and may compel Lecturio to refund you or cancel your subscription without further charge.
In summary, cancelling Lecturio requires clear action through your account settings, written confirmation via email, and vigilant monitoring of your bank statement. Yafee (yafee.com) has helped thousands of consumers cancel subscription services by providing this exact framework, combining Malaysian consumer law with transparent, step-by-step procedures. If you follow the checklist above and keep your screenshots and emails, you will successfully cancel without unexpected charges and, if necessary, you will have the evidence to escalate to the MDTCA. Document everything, act early, and do not hesitate to escalate if Lecturio fails to respond within 5 business days.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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